08. skills of a effective trainer
TRANSCRIPT
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Skills of an Effective Trainer
FACILITATION / COMMUNICATION SKILLS
• Some of the important mechanisms, which provide for
effective communication and facilitation are:
• Use of various interpersonal communication skills to
facilitate large and small group of learning
• Analysis of group process activity in terms of task and
maintenance functions; and
• Giving & receiving appropriate performance feedback
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INTERPERSONAL COMMUNICATION SKILLS Some of the very important skills that a facilitator can learn
in a very short time are:
• Paraphrasing
• Summarizing
• Question Asking
• Extending and
• Non-verbal Cues
GROUP PROCESS ACTIVITY SKILLS
• Group Task Functions
• Clarifying
• Focusing
• Seeking Useful Information
• Reaching Task Agreement
• Giving Useful Information
• Moving Towards action
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PERFORMANCE FEEDBACK SKILLS
• Feedback is the process of receiving and evaluating
information about behavior.
• It is essential for both the trainers and the learners to
receive & give feedback in order to make the learning
process more effective.
TRAINERS KNOWLEDGE AND SKILLS • For training purposes analyzing the tasks involved in
performing a job usually require us to break down the
tasks into their knowledge, skill and attitude
components
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• Knowledge is defined “in the context of a training
programme, that part which is concerned with
imparting specific information needed in order to
perform a task or a job. It is commonly linked with
the development of skills and attitudes as the
component parts of training objectives”
• Skill is defined as “An organized and coordinated
pattern of mental and/or physical activity in relation to
an object, person, event or display of information.”.
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• The distinction between knowledge, skills and attitudes
is important to the trainer because of the implications
for designing a learning event.
CATEGORIES OF KNOWLEDGE
• The knowledge can be of two types; facts that a person can
remember, and ideas that a person understands
• Based on above, four categories of knowledge can be identified
• Facts
• Procedures
• Concepts
• Principles
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CATEGORIES OF SKILLS
Skills can also be considered as falling into four
categories:
• Thinking
• Acting
• Reacting
• Interacting
AREAS IN WHICH QUALITIES OF TRAINERS
COULD BE REFLECTED
• Outside interests, particularly those which are people
oriented and exercise interpersonal skills or which may
involve teaching others
• Simulated exercises which resemble training situations
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• Informal judgments based on relationships within the
work situation
• Formal judgments based on performance appraisal,
group meetings, developmental training
SKILLS OF A TRAINER
ROLES REQUIRED SKILLS
Subject matter
specialist
• Planning and making presentations
• Communication
• Receiving and giving feedback
Facilitator of the
Learning process
• Using various training method
• Communication
• Making presentations
• Motivating participation
• Using group processes for
• facilitating participating
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ROLES REQUIRED SKILLS
Facilitator of the
Learning process
• Interpersonal relations
• Receiving and giving feedback
Manager • Coordinating work of those associated with the
programme delivery
• Decision-making
• Mobilization of resources and financial
management
• Public relations
• General administration
ROLES REQUIRED SKILLS
Developer of an
Individual
• Communication
• Interpersonal relations
• Using group process for individual
development
• Coaching
Leader of the group • Handling difficult situations in the programme
• Communication
• Crisis intervention
• Conflict resolution
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SKILLS OF A TRAINER (Cont.) ROLES REQUIRED SKILLS
Leader of the group • Decision-making
• Interpersonal relations
Planner • Planning
QUALITIES OF A TRAINER • Enthusiastic
• Ability to work under pressure
• Sincerity and Openness
• Flexibility
• A Good Sense of Humor
• Willingness to Recognize Good Contribution
• Willingness to Accept Mistake and Apologies For It
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THE POWER OF BODY LANGUAGE • Besides communicating your feelings and attitudes,
body language does several things:
• It makes messages more meaningful and memorable
• It punctuates your presentation
• It relieves nervous tension
• Posture
• Gestures
MAIN ELEMENTS OF BODY LANGUAGE • Gestures
• Gestures naturally according to what you think, feel,
and say
• Create the conditions for gesturing –not the gesture
• Suit the gesture to the word or occasion
• Make your gestures convincing
• Make your gestures smooth and well-timed
• Make natural, spontaneous gesturing a habit
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• Body Movement
• Facial Expression
• Eye Contact
• Know your material
• Establish a personal bond with each listener
• Monitor visual feedback
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Videotaping one of your presentation is an
excellent way to discover your strong and
effective body language as well as any
unconscious, nervous mannerisms.