2014

Abstract: This study shall inspect and assess the SLS Group current issues surrounding management’s apparent lack of engagement across the organization in Canada, employee’s skepticism about the leadership team’s ability to sustain market share, and the growing doubts as to whether they can grow the business internationally. Our mandate is to come up with a plan, design, and execution strategy on how to maintain SLS exceptionally high standards of environmental protection, health, safety, ethics, and regulatory compliance in addition to keeping its envied top competitive position in the world, and increasing revenues in a challenging and competitive global market

Case Study Road to Operational Excellence (OE)

Strategic Plan, Design, and Execution

Abstract: This case study is part of the University of Calgary course on Organizational Behavior. It shall inspect and assess the SLS Group current issues surrounding management’s apparent lack of engagement across the organization in Canada, employee’s skepticism about the leadership team’s ability to sustain market share, and the growing doubts as to whether they can grow the business internationally. SLS is one of the leading engineering and construction groups in the world, a major player in the ownership of infrastructure headquartered in Montreal, Quebec. It has offices in over 40 countries worldwide. Our mandate is to come up with a plan, design, and execution strategy on how to maintain SLS exceptionally high standards of environmental protection, health, safety, ethics, and regulatory compliance in addition to keeping its envied top competitive position in the world, and increasing revenues in a challenging and competitive global market. Great leadership stimulates organizational quality that leads to operational excellence. Author : Rufran C. Frago Revision : September 5, 2014

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TABLE OF CONTENTS

PAGES

1.0 INTRODUCTION AND OVERVIEW ........................................................ 4

2.0 OBJECTIVE ................................................................................................. 5

3.0 MANDATE................................................................................................... 6

4.0 STRATEGIC PLAN IN VARIOUS LEVELS OF ORGANIZATION ........ 6

4.1 AT THE LEADERSHIP LEVEL ................................................................. 6

4.1.1 How can the Managers increase leadership effectiveness? ....................... 6

4.1.2 How can Managers motivate and empower employees to improve decision making, while increasing performance and efficiency? ........................... 9

4.2 AT THE TEAM LEVEL (EMPLOYEES) ................................................. 13

4.2.1 How can Managers communicate more effectively (including cross-cultural communication, face-to-face, virtual with technology) between departments/units and employees? ....................................................................... 13

4.2.2 How can Managers resolve/manage conflicts in the workplace, prevent abuse of power, bullying, and harassment in the workplace? ............................... 15

4.3 AT THE ORGANIZATIONAL LEVEL .................................................... 17

4.3.1 How can Managers increase employee’s engagement, and overall satisfaction in their job? ........................................................................................ 17

4.3.2 How can Managers encourage innovation and creativity in the workplace? ............................................................................................................ 18

4.3.3 How will management change the culture of the organization from disengaged to vibrantly motivated employees? .................................................... 20

5.0 CONCLUSION ........................................................................................... 24

6.0 BIBLIOGRAPHY ....................................................................................... 26

7.0 INDEX ........................................................................................................ 27

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Sorry, the article you are looking was removed. You will find a more detailed discussion about the subject and many other related topics in the paperback edition of the book "Risk-based Management in the World of Threats and Opportunities: A Project Controls Perspective." It is also available in Amazon’s Kindle edition. Please follow the hyperlink below or copy and paste the URL on your browser to check. You can now grab a copy. Check it out!

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Cheers, Rufran C. Frago Author