The Future of Leadership

Sustainable Competitive Advantages:

Culture of…

Continuous Innovation

Extreme Customer Focus

What is the most important driver of innovation and success for companies?

53% Supportive “team oriented” culture.

21% Committed and passionate top leaders.

13% Clear and measurable goals.

13% Finding and retaining top talent.

150 Senior executives from the Fortune 500

74%88%

23,000,000

Top High-Potential VPs from GE, Microsoft, Verizon, Qualcomm, State Farm, Abbott and Merrill Lynch…

1. Credible

2. Respectful

3. Approachable

4. Team Player

5. Highly Professional

CredibilityComplete honesty and transparency

Impeccable integrity

Knows how to do their job well

A compelling vision for the future

Passion and excitement

RespectfulOpen to the ideas of others

Treats people with dignity

Treats people fairly

“I came to see in my time at IBM, that culture isn't just one aspect of the game –

it is the game.”

Lou V. Gerstner Jr., Former CEO IBM

““A Great Place to Work”A Great Place to Work”From the 100 Best Companies to Work For StudyFrom the 100 Best Companies to Work For Study

FunFunFamilyFamilyFriendsFriends

FairFairFreedomFreedom

Pride Pride PraisePraise

MeaningMeaning

When you boil it all down…

• Community

• Opportunity

• Appreciation

ApproachableGenuine

Open door

Great listener

Appreciative

High EQ

“Do I really have to get along with these idiots?”

Why you need to be an expert at collaboration and teamwork:

• You cannot succeed alone.

• You need a team of the brightest people you can possibly find to help you.

• You need to help the team work extremely well together.

• You need the team to support you with enthusiasm, respect and trust.

• But don’t take my word for it…

Anne MulcahyCEO of Xerox and the third most powerful woman in the world!

• Build a network of great relationships with people who want to see you succeed.

• You don’t have all of the answers, so ask for help and advice from the smartest people you can find.

• Learn to be a learner.

• Listen intently to your employees and to your customers.

What it takes to be a valued member of a team:

Honest, reliable, accountable.

Develops and displays competence.

Proactive – strong sense of urgency

Follows through on commitments.

Deliver required results.

Creative / innovative

Ensures actions are consistent with words.

Stands behind the team and its people.

Is enjoyable to work with.

Communicates and keep everyone informed.

100% accountable

Highly ProfessionalImpressive talent

Self-aware

Always learning & improving

Insightful and innovative

Pro-active

Results Driven

Trustworthy

Competence

RespectDistrust

AffectionTRUST

HIGH

LOW

LOW HIGH

Concern

The mantra of excellent leaders:

I am good at what I do…

and I do it because I care about you!

(High IQ + High EQ)

Leader:Honesty

Competence

Respect

Opportunity

Appreciation

Company:

Community

Respect

Opportunity

Appreciation

THANK YOU!If you would like copies of these slides just go to:

www.slideshare.com/johnspence

Also, I have some great articles on my blog at: www.johnspence.com