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IINSPIRINGINNOVATION.EMPOWERING TALENT.

The Barcelona Tech

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Managing as a Talking Game

JC Spender

www.jcspender.com

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• managers talking - obvious

• why are written instructions not enough ?

• organizations are about people

• doubts, opinions, emotions, imagination

• just coloring the black & white administrative machinery ?

Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

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• goal setting

• information gathering

• rational decision-making

• measuring

• reward / punishment

• Murphy’s Law

• satisficing/economizing

• bounded rationality

• Knightian uncertainty

• bias, emotion

• humanizing

Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

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• better planning

• forecasting

• control

• centralization

• delegation

• respect

• trust

• empowerment

abandon managing ?different way of thinking

Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

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• model of the individual

• rationality + ?

• habit

• emotion

• culture

• imagination

Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

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• context, option-space

• judgment

• agency

• constraints = reality

• experience

• theory as distilled experience versus representation of reality

• movement of constraints

Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

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• leader creates the vision

• bringing others to it as an option-space

• supply information ?

• apply incentives ?

• persuasion

• life unimagined

• opinion - action

• shaping the agency of others

Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

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• rhetoric

– logos

– ethos

– pathos

• non-verbal

• timing, kairos

• inventio, disposito, elocutio, memoria, actio

• organization as a body of language, a jargon

Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

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• organizational rhetorics

• logo, mission statement, house journals

• framing issues to make talk possible

• organization stories, identity

• change the story to change org

Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

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• gaining acceptance for innovations

• telephone

• atomic weapons

• human capital

• university talk

• lawyers & accountants

• Spanish economy 1920

Managing as talking game · Spender, JC · Barcelona; 22th october, 2010

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• why organizations exist

• how they work

• harnessing the individual’s birthright

• managerial responsibility

• business ethics

• corporate social responsibility

Managing as talking game · Spender, JC · Barcelona; 22th october, 2010