1. ™q: what is the exerciserewards program, and what is the … · a: the exerciserewards program...
TRANSCRIPT
Q&A1. Q: What is the ExerciseRewards™ program, and what is the benefit to me?
A: TheExerciseRewardsprogramrewardsyouforworkingoutatfitnesscenters.WPSHealthInsurancemembersareeligibletoparticipate.
2. Q: Who provides the ExerciseRewards program?A: TheExerciseRewardsprogramisprovidedbyAmericanSpecialtyHealthFitness,Inc.(ASHFitness),a
subsidiaryofAmericanSpecialtyHealthIncorporated(ASH).ASHisoneofthenation’sleadinghealthservicescompanies.Itprovidesawiderangeofmusculoskeletalprovidernetwork,fitnessandexercise,andhealthmanagementprogramstohealthplans,employergroups,insurancecarriers,andtrustfundstoimprovethehealthoftheirmembersoremployees.
Itsmissionistoempowerindividualstolivelonger,healthierlives.ASHdoesthisthroughavarietyofpopulationmanagementprograms,createdthroughinnovation,scientificevidence,andstate-of-the-arttechnology,andmeasuredagainstthehighestindustrystandards.
3. Q: How does the program work?A: Youneedtoworkoutatleast10timespermonthatanacceptablefitnesscentertoreceiveyourreward.
Youcanreceivecreditforonefitnesscentervisitpercalendarday(withatleast8hoursbetweenvisits).
4. Q: How can I track fitness center visits?A: Thereare3waysyoucantrackyourfitnesscentervisits:
1) TheActive&FitDirectprogram—Choosefrom11,000+fitnesscentersnationwideforjust$25amonth(plusa$25enrollmentfeeandapplicabletaxes).Onceenrolled,youdon’tneedtodoanythingelse—theActive&FitDirectfitnesscenterswillsubmityourvisitsforyouautomaticallyforahassle-freewaytoearnvisitstowardyourrewardgoal.YoucanquicklyandeasilyenrollintheActive&FitDirectprogrambyvisitingExerciseRewards.com.
2) ASHConnect™apponyoursmartphone—Trackyourworkoutsatthousandsoffitnesscentersnationwide.Fortheapptocountyourvisit,yourworkoutshouldbeatleast30minuteslong.ThisisanotherefficientmethodthatusesGPSdataforreal-timetracking.Searchfor“ASHConnect”inyourappstore.
3) Paperlog—SubmityourcompletedVisit Submission Form.Pleasemakesuretheformiscompleteandlegibletoearncreditforeachvisit.
5. Q: Can I use more than one method to track my visits?A: Yes,youcanuseanyorallofthe3methods.Youarenotlimitedtojustonemethod.Youcanlogonto
theExerciseRewardswebsitetotrackyourprogresstowardyourreward.
6. Q: How do I register?A: SimplygotoExerciseRewards.comandregisterforanonlineaccount.YoucanalsouseaVisitSubmission
Formtotrackyourworkoutsatyourfitnesscenterandsubmitforcredit.Youdon’tneedonlineaccesstoparticipateinthisway.
7. Q: What are some of the website features?A:Thewebsitehassomegreatfeatures,including:
• Fitnesscentersearch—Findparticipatingfitnesscentersthatautomaticallyreportvisitsandmay offerguestpassesthroughtheActive&FitDirect™program.
• Quarterlyonlinenewsletterscoveringhealthandexercisetopics.
• Onlineclasses.
8. Q: How can I enroll in the Active&Fit Direct program?A: YoumayenrollintheActive&FitDirectprogrambygoingtoExerciseRewards.com.Onceyouchoosea
participatingfitnesscenter,a$25enrollmentfee,$25forthecurrentmonth(regardlessoftheenrollmentdatewithinthatmonth),and$25forthenextmonthwillbeduewhenyouenroll.Eachmonth’sfeeis$25.
Aftera3-monthcommitment,participationismonth-to-month.Onceenrolled,youmayvieworprint yourfitnesscard.Paymentwillbechargedontheclosestdaywithinthesamemonth(e.g.,ifyouenrollJanuary30,therecurringpaymentisFebruary28,thelastdayofthemonth).
9. Q: What should I do if I already go to a fitness center but I want to enroll into an Active&Fit Direct fitness center?
A: Active&FitDirectnetworkfitnesscentersallowyoutocancelorsuspendcurrentmembershipssoyoumayenrollintheActive&FitDirectprogramatnopenalty.IfyoudecidetocancelyourActive&FitDirectenrollment,andtheoriginalfitnesscentermembershipwassuspended(andnotcanceled),youroriginalmembershipshouldbereinstated.
10. Q: What do I need to send in to the ExerciseRewards program if I am manually tracking my activity on the Visit Submission Form?
A: Ifyouchoosetoattendanacceptablefitnesscenterthatdoesnotsubmitvisitsandyou’renotenrolledintheActive&FitDirectprogramorusingtheASHConnectapp,thenyou’llneedtokeeptrackofyourworkoutsonapaperlog.
CompletetheVisitSubmissionForm,whichdocumentsyourfitnesscentervisits.Afitnesscenterstaffmembermustsignorstampthelogforeachvisit,oryoucansubmitacomputerprintoutofyourworkoutsfromthefitnesscenter.Pleaseensuretheformiscompleteandlegibletoprocessyourreward.
Submissionsmustbereceivednolaterthan90daysaftertheendofeachmonth.
TheVisitSubmissionFormisavailableatExerciseRewards.comorbycalling877.810.2746.
11. Q: What do I need to do to get rewarded?A: Youneedtocompleteatleast10fitnesscentervisitsineachmonthtimeframe.Activitycanbetracked
onExerciseRewards.comwhenyou:
» EnrollintheActive&FitDirectprogramandattendacontractedfitnesscenter.Visitswillbeaddedtoyouraccountaftertheyarereceivedandprocessed,approximatelyonemonthafteryouvisittheparticipatingfitnesscenter.
» UsetheASHConnectapp.
Ifyousubmitpaperlogsofyourworkouts,thevisitswillbeaddedtoyouronlineaccountwhenyourlog isreceivedandprocessed.
12. Q: How do I redeem my reward?A: Youwillbeabletoseeyourrewardinformationonthewebsite.Onceyourvisitrequirementismetand
processed,youwillreceivearedemptionemail(ifonfile)advisingyoutologintowww.ExerciseRewards.com.GototheRewardspageandclick“Availabletoredeem”andselectyourincentiveperiod.Confirmyourmailingaddressandclick“Redeem.”
13. Q: When should I expect to receive my reward?A: Allrewardsareprocessedwithin7–10daysofamemberredeemingtheirrewardonthewebsite.
Ifyouaresubmittingpaperlogs,andyousubmitincompleteorinvaliddocumentation,yourrewardwillnotbeprocessed.Thereasonyourrewardwasnotprocessedwillbepostedtoyouraccounton theExerciseRewardswebsitewithin30daysofreceiptofyoursubmission.
14. Q: If a fitness center is not in the ExerciseRewards network, how will I know if it is acceptable to usefor this program?
A: Forafitnesscentertoqualify,itmustbeinthe50U.S.statesorDistrictofColumbia;offerregularcardiovascular,flexibility,and/orresistancetrainingexerciseprogramsormayincludeinstructor-ledclasses(suchasZumba®,Pilates,“step”classes,yoga,aquatics,etc.);musthavestaffoversight; andmustofferamembershipagreement.
Examplesofexcludedcentersthatdonotqualifyforrewardsinclude,butarenotlimitedto,thefollowing:
» Servicesandactivitiessuchasrehabilitationservices,physicaltherapyservices,countryclubs,socialclubs,orsportsteamsandleagues
» Duesorfeesforparticipatinginaerobic/fitnessactivitiesnotinanacceptablefitnesscenter,aswellasfeesforpersonaltraining,lessons(e.g.,tennisandswimming),coaching,andexerciseequipmentorclothingpurchases
» Exercisesessionsatfitnesscenterswherethereisnostaffoversight(e.g.,centersinapartmentbuildings,hotels,andsportsclubs)
Becausetheseexcludedfitnesscentersarenoteligibleforrewards,theywillnotappearinthe ASHConnectappandarenotintheActive&FitDirectnetwork.
M931-003C-WPS10/19©2020AmericanSpecialtyHealthIncorporated(ASH).Allrightsreserved.TheExerciseRewardsandActive&FitDirectprogramsareprovidedbyAmericanSpecialtyHealthFitness,Inc.,asubsidiaryofASH.ExerciseRewards,theExerciseRewardslogo,Active&FitDirect,andASHConnectaretrademarksofASH.Othernamesorlogosmaybetrademarksoftheirrespectiveowners.
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