1 chapter 10 delivering the system training documentation
TRANSCRIPT
1
Chapter 10
Delivering the System
Training
Documentation
2
Two Types of People Use a System
Users: exercise the main system functions
Operators: perform supplementary functions create back up copies of data files define who has access to the system
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Types of Training
User training
Operator training
Special training
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MS Project
What kinks of training aids and resources did you use for learning Microsoft Project?
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Training Aids
Documents Formal documentation, manuals A small percentage of the users read them
Icons and online help Metaphors (for objects and functions) Online manuals provide hypertext links
Demonstrations and classes More individualized, more dynamic; uses of
multimedia (hearing, seeing) Expert users (and trained individuals)
Role models can be convincing
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MS Project
What kinds of training aids and resources would be most useful for beginners with little to no project scheduling experience?
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Guidelines for Training
Understand the personal preferences, work styles, and organizational pressures
Need to accommodate different types of students individualized system
Divide a training class or demonstration into presentation units with short, limited scope
Determines the type of training based on the location of the students Hundreds of students all over? Use web-based
training
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Documentation Need to understand the intended
audience Design different documents for different
audiences
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Types of Documentation
User’s manual Operator’s manual General system guide Tutorials and automated overviews Other documentation