1 crimsonlogic copyright 2014 private & confidential building a culture of innovation tan sian...
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1 CrimsonLogic Copyright 2014 Private & Confidential
Building a Culture of Innovation
Tan Sian LipChief Technology Officer &VP Public Sector Group
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ABOUT US
CrimsonLogic is a trusted partner to governments worldwide.
We help governments design and run innovative and sustainable services to collaborate more seamlessly with their citizens and ecosystem.
We work closely with our customers to continuously enhance the e-services, to drive adoption and usage of the e-services.
Shareholders
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Canada
USA
Panama Trinidad andTobago
Chile
BahrainSaudi Arabia
Ghana
Rwanda
MozambiqueNamibia Mauritius
Madagascar
Tanzania
KenyaSri Lanka
India
UAE
China
VietnamMalaysia
Singapore
Brunei
Trade Judiciary Public Sector
Type of projects done/secured
Ivory Coast
Qatar
Congo
20001988 2005 2010 2014
Oman
11 Offices World-wide
>1000 Staff Globally>20 Countries with project implementation
GLOBAL PRESENCE
Insp
ires
Driv
es
Insp
ires
Driv
esShorter-Term
Urgent & Apparent
Big Projects
Longer-Term
Quiet & Deep
Small Projects
Lead
ersh
ip
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Driving Forces• Economic Efficiency &
Effectiveness• Increasing Complexity• Global Competitiveness
(between Countries)
Inspiration• Adapting Regulatory
Practices to Private Practices
• Making eGov “vanish from plain sight”
• “Getting out of their way”• “Getting out of their face”
SOME DRIVING FORCES & INSPIRATION
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eGov1.0mass market
standardization
& transparency
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eGov2.0mass market
mass personalization
& transparency
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eGov2.020th Century Style
Preemptive, Static Intelligent Design of Administrative
& IT Systems
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eGov2.021st Century Style
Unobtrusive
DynamicallyAdaptable
& Personalized
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EGOV2.0 FOCUS
Intrusive
AnticipatoryMaximally
Minimally
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• Learning from Big-ish Data
• From Government • From Private Sector
• (Interim) Enable Better Compliance with Less Effort & Cost
• (Further on) Enable Unobtrusive Compliance with (almost) No Effort
Example (future-tensed)• Declaration-less Customs
Clearance • Normal commercial
shipping documents will do • No portal to navigate• No data-transcription• No knowledge of Customs
Tariff Classification• No knowledge of Licensing
& FTA requirements• No knowledge of
Government License Numbers
EXAMPLE
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• Open Source eGov• Create & Give Away Code• Drive Change using
Community-based “Forcing Functions”
• B2B eGov Realities• No investment unless
driven by Commercial Necessity – by regulatory compulsion
• B2B transactions are increasingly Computer-to-Computer
Example (continuing previous Customs example)• Free Translators to enable
interoperability between popular business systems (e.g. Excel, ERP, FMS, etc)
• Private Sector Efficiency & Effectiveness Gains independent of Regulatory Benefits
• Community Ownership of Code
EXAMPLE
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• Making Paper Work Better
• More secure• More accountable• Affordable (biometric)
identities
Example• Fraud-Control
• Phyto-sanitory Certificates
• Stamp Certificates• Biometrically-tagged
Papers
• Confidentiality • Data-Leakage
EXAMPLE