NEW HEALTH & SAFETY PROTOCOLS

BASED ON THE GUIDELINES AND RECOMMENDATIONS ISSUED BY THE

INSTITUTE FOR SPANISH TOURISM QUALITY (ICTE) TOGETHER WITH

THE MINISTRY OF TOURISM AND MINISTRY OF HEALTH.

We take care of youSUMUSHOTELS.COM/SUMUSCARES

SAFE AND TRAINED STAFF....................................................................... 3

INDEX

HANDS HYGIENE........................................................................................ 4

SAFETY DISTANCE...................................................................................... 5

CLEANING AND DISINFECTION................................................................ 6

ROOMS......................................................................................................... 7

SWIMMING-POOL AND TERRACES......................................................... 8

BAR AND RESTAURANT............................................................................. 9

WELLNESS SERVICES............................................................................... 10

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SAFE AND TRAINED STAFF

The entire team of Sumus Hotels Group has been

trained to apply the correct prevention and safety

measures against the coronavirus SARS-Cov-2,

following protocols adapted to the new situation in all

the departments of our hotels. All our staff will be

equipped with masks and other EPIs, as well as

temperature checks will be done every shift change.

3

HANDS HYGIENE

We have made available in all the common areas of

our hotels sanitizing gel dispensers, and in your room

you will find a welcome kit with 2 masks and bottle of

sanitizing hydrogel. The use of the gel will be

mandatory in some areas, such as in the restaurant.

4

SAFETY DISTANCE

We have reorganized the spaces and furniture of our

hotels in order to guarantee a distance between 1.5

and 2 meters with the other customers. For your

comfort, we will control the maximum capacity in each

area of our property. We recommend the use of

masks when the mentioned distances cannot be

respected.

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5

CLEANING AND DIS INFECTION

New cleaning plans increasing frequency and paying

special attention to the main contact points

(bathrooms, taps, elevators, knobs, tables, chairs,

hammocks, magnetic keys, TV controls), ventilation of

rooms and common areas, as well as new protocols

of textile washing at higher temperatures.

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6

ROOMS

We will remove all non-essential decorative items

from the room (textiles, coffee makers, some

amenities...). We also modified our check-in times at

2pm and check-out at 11am in order to have the time

to ventilate the rooms properly before the next guest's

arrival.

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7

SWIMMING-POOL AND TERRACES

We have reorganized hammocks and seating areas,

defined new capacity in the pool and will maintain

water quality controls to meet current parameters.

Towel service will also be subject to new disinfection

protocols. Live music and activities will be offered

outdoors to ensure safe distance in a more

comfortable and relaxed environment.

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8

BAR AND RESTAURANT

In the restaurant will keep the gastronomic offer in

buffet format but adapted to the new sanitary

measures promoting individual portions, enhancing

the area of show cooking and with the assistance of

our staff. We remove the physical menus (only on

request and upon disinfection), replace them for

digital versions and eliminate payment in cash,

accepting only payments by credit card or with a

wallet card that you can purchase at the hotel

reception.

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9

WELLNESS SERVICES

The Spa and gym located in Sumus Hotel Stella, will

be accessible by appointment only and with a limited

capacity, while establishing protocols to increase the

frequency of cleaning and disinfection. Our massage

and aesthetic services in both properties will be

available by appointment only as well, and the

facilities will be disinfected after each service.

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10

We take care of you

These measures are subject to change by

government authorities.

For more information you can contact us at:

(+34) 93 765 40 78 / contact@hotelmonteplaya.com

(+34) 93 767 14 52 / info@hotelstellapineda.com

Protocols made in collaboration with: