1 inter-act, 13 th edition chapter 3 inter-act, 13 th edition chapter 3 intercultural communication
TRANSCRIPT
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Inter-Act, 13th
EditionChapter 3Intercultur
al Communicati
on
Intercultural
Communication
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Chapter 3 ObjectivesDescribe the role of communication in
defining, transmitting, and changing culture
Discuss the relationships between dominant and co-cultures
List and discuss the ways in which cultures differ and how that affects intercultural communication
Explain how one develops intercultural competence
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The psychological discomfort of adjusting to a new cultural situation
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Culture Shock
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Intercultural Communication
Interactions that occur between people whose
cultures are so different that the communication between
them is altered
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The system of beliefs, values, and attitudes shared by a particular
segment of the population
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Culture
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Dominant Culture
Culture within a society whose attitudes, values,
beliefs, and customs hold the majority opinion
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Co-Cultures
Groups of people living within a dominant culture who are
clearly different from the dominant culture
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Co-Cultures
1. Gender
2. Race
3. Ethnicity
4. Sexual orientation and gender identity
5. Religion
6. Social class
7. Generation8
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Cultural Identity
Self-image based on cultural group or groups you
associate with
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How Cultures Differ Individualism-Collectivism: extent to which people in a
culture are integrated into groups Uncertainty Avoidance: extent to which people in a culture
avoid unpredictability regarding people, relationships, and events
Power Distance: amount of difference in power between people, institutions, and organizations in a culture
Masculinity-Femininity: extent to which notions of "maleness" and "femaleness" are valued in a culture
Time Orientation: differences in how cultures perceive time
Cultural context: differences in how cultures share meaning
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Individualism-Collectivism
Individualistic cultures value:
Personal rights and responsibilities
Competition and personal achievement
Self-expression Privacy
Collectivist cultures value:
Community, strong connection to groups
Harmony and cooperation
Avoiding embarrassment
Group interests over self-interests
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Uncertainty Avoidance
Low Uncertainty Avoidance
Comfortable with unpredictability
Takes risks Few rules Accepts multiple
perspectives of “truth”
High Uncertainty Avoidance
Creates systems of formal rules
Believes in absolute truth
Less tolerant of deviant ideas or behaviors
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Power Distance
High Power Distance
Power distributed unequally
Power imbalances seen as natural
Power is respected
Low Power Distance
Power is distributed equally
Inequalities are downplayed
People with power are not feared
Democracy is valued
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Masculinity-Femininity
Masculine Cultures Traditional sex-
based roles followed
Men are assertive and dominant
Women are nurturing, service-oriented
Male traits valued over female traits
Feminine Cultures Roles not based on
one’s sex People free to act
in nontraditional ways
Feminine traits valued
Both men and women demonstrate both masculine and feminine behaviors
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Time Orientation
Monochronic Value punctuality Follow plans
Polychronic Value flexible
schedules Multitasking
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Cultural Context
Low-Context Direct verbal
messages Speakers expected
to say what they mean
High-Context Indirect meaning Understood by
referring to unwritten cultural rules and subtle nonverbal behavior
“Read between the lines”
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U.S. Rankings(among 53 Countries/Regions)
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15t
h
43r
d
38t
h
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Intercultural Communication
Competenceeffective and appropriate
behavior and communication in intercultural situations
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Barriers to Effective Intercultural Communication
Anxiety
Assuming similarity or difference culture
Ethnocentrism
Stereotyping
Incompatible communication codes
Incompatible norms and values
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Pyramid Model of Intercultural Competence
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Intercultural Communication Competence
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• Internal outcomes: • Informed frame of reference, filter shift• Adaptability, flexibility • Ethnorelativism: point of view that allows you
to see value in other cultural perspectives• Empathy
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Intercultural Competence
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External outcome: Behaving and communicating effectively and appropriately to achieve your goals
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HomeworkAnalyze your own intercultural
communication skills. Which skills are strong? What barriers most hinder your ability to communicate interculturally?
Write down a goal and a plan to improve one specific intercultural goal this semester.
Review your Assignment Rubric!!
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