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Making the Case for Speech Recognition in the Legal Environment

Dragon® NaturallySpeaking ® Legal from Nuance

• The time and cost involved in documenting case and client information continues to grow

• Traditional reliance on administration staff and outside transcription services drags down productivity and profits

• The unwieldy documentation process means longer work days, but

fewer billable hours

Growing Challenges in the Legal Environment

How can legal firms and corporate legal departments improve transcription turnaround time to eliminate the bottlenecks that hamper efficiency, weigh down service and eat into profits?

• Speeds documentation turnaround

The Solution: Speech Recognition

• Increases efficiency and profitability across the enterprise

• Eliminates transcription bottlenecks

• Frees staff members to focus on billable work

How Does Speech Recognition Work?

Get More Done is Less Time with Dragon

• Create and format documents, including contracts, briefs, motions, notices, pleadings, memos and more

• Manage email

• Summarize documents

• Streamline third-party transcription

• Automate repetitive multi-step tasks

Dragon Dictation is Fast

• Dictate documents 3x faster than typing

• Create electronic documents at speeds of up to 160 words per minute

• Talk to your computer and words instantly appear in most Windows-based applications as well as case and practice management systems

The key to faster documentation turnaround:

But is it Accurate?

• Leverage General and Legal vocabulary specially tuned to legal text including Latin and French phrases

• Customize Dragon vocabulary with unique terminology, acronyms, or proper names

• Improve accuracy by deleting vocabulary entries that could cause acoustic ambiguity

Dragon is up to 99% accurate!

• Third-party transcription – Outside services are expensive and time consuming– In-house transcription involves unproductive back and forth of

review cycles

• Direct input – Lawyers or skilled support staff focused on typing instead of

billable work

Redefining the Transcription Process

Two approaches to document creation in place today:

Using Speech Recognition

For Third-Party Transcription

Total Time: 30 minutes - 1.5 hours depending on workload compared to 2 – 6 hours with traditional transcription

Automated Processes Increase Efficiency

• Navigate applications, manage email, and work on the web by voice

• Trigger multiple tasks via a single voice command

• Insert commonly used boilerplate text or graphics automatically

• Speed up repetitive tasks like data entry or form filling

• Format citations automatically

Increase Productivity on the Go

• Dictate into any Nuance-certified digital voice recorder for automatic transcription when you return to your PC

• Leverage in-vehicle time to dictate notes, reports and other documents – safely and accurately

• Turn around documents quickly to improve client service and increase focus on billable work

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Components of a Dragon Enterprise Solution

Headsets, digital recorders, wireless microphones

Server & storage resources, back end system integration, end-user support, data and profile maintenance

Planning, Installation, Customization, Training,

Support

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What Makes Dragon Enterprise Ready?

• Flexible licensing terms

• Workflow automation

– Improves workflow without impacting back end systems

• Deployment considerations

– Administrator’s Guide– Centralized installation– Citrix Server support– Assistance from Nuance

team at every step, from pilot to full deployment

• Vertical vocabularies and powerful customization tools

• Enterprise Profile Management

– Custom command and vocabulary distribution

– Centralized word list management– Preference management Backup– Roaming user support– Ability to block updates, improved

security features

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Case Study: Laughlin, Falbo, Levy and Moresi LLC

Challenge

Solution

Results

• LFLM was using expensive transcription services for legal document creation

• 170 attorneys are now using Dragon for their document creation

• Using Olympus digital recorders for dictation input

• Legal assistants correct their dictation using Dragon

• Dictate case notes directly into PerfectLaw

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Justifying the Expense

• Dragon delivers improved productivity and ROI almost immediately

• $1B spent each year on dictation and transcription

• Support staff’s productivity can increase as much as 320%

• Professional staff’s productivity can increase as much as 70%

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Demonstration