1 training and development human resource management college of public and community service...
TRANSCRIPT
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TRAINING AND DEVELOPMENT
Human Resource Management
College of Public and Community Service
University of Massachusetts at Boston
©2008 William Holmes
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PURPOSES OF TRAINING AND DEVELOPMENT
Job qualificationJob securityCareer securityStrategic developmentCreation of learning
organization
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SUPPORT NEEDED FOR TRAINING AND DEVELOPMENT
Top management leadershipMiddle management
implementationAppropriate TechnologyRecognizing diversity of learning
stylesConcrete activities while learningPayback
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TRAINING AND DEVELOPMENT PROCESS
Determine needsEstablish objectivesSelect methodSelect delivery systemImplementationEvaluation
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DETERMINING TRAINING NEEDS
Organizational analysis
Task analysisPerson analysisKnowledge neededSkills needed
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ESTABLISHING TRAINING OBJECTIVES
Tied to MissionTied to GoalsMust be clearMust be specific
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LEARNING STYLES AND TRAINING
Involvement in Decisions and Goals
Relating to Beliefs and Experience
Having Application and Utility Need to Discuss and Debate Need to Share Information
and Skills Treat Trainees as Adults
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SELECTING APPROPRIATE METHODS
Instruction of knowledgeCase study discoveryBehavior modeling for skillsRole-playing for situational
responseBusiness games for broad viewOn-the-Job training with coach
or mentor
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DELIVERY OF TRAINING
College or UniversityCommunity CollegeOnline EducationTeleconferencingConsultants
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EVALUATION OF TRAINING
OpinionsKnowledgeBehaviorsBenchmarks
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TRAINING POLICIES
How training identifiedWho approves trainingFor what purposesTravel and expensesNeed to share knowledge
and skills
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TRAINING THE TRAINERS
Sharing knowledge, understanding, skills
Addressing multiple learning styles
Providing exercises or application
Provide training experience for trainers
Provide tools and materials Provide legitimacy
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SPECIAL TRAINING ISSUES: 1
Management Development
Mentoring and CoachingStaff OrientationExecutive Orientation
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SPECIAL TRAINING ISSUES: 2
DiversityESLEthicsCustomer ServiceTelecommuting
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SPECIAL TRAINING ISSUES: 3
Conflict ResolutionTeamworkEmpowermentRemedial
EducationAnger
management
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TRAINING ORGANIZATIONS: ORGANIZATION DEVELOPMENT
Mission and Goal Clarification
Organizational CultureQuality ImprovementTeam BuildingSensitivity Training