1. welcoming visitor & eating out/ dinner party
TRANSCRIPT
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2. MAKING BUSINESSAPPOINTMENT & HANGING OUT
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3. INVITING BUSINESS COLLEAGUE &EATING OUT/ DINNER PARTY
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4. SMALL TALK ABOUT BUSINESS& HANGING OUT
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CEO/Vice President/OwnerManager/Vice Manager/SecretarySupervisorDept of Order ProcessingDept of Development (Design)Dept of Production (Stocks)Dept of Quality Control (Complain)Dept of ShippingDept of Marketing & PromotionDept of FinanceDept of Operation (Legal)Dept of Information Technology (IT)Shareholder/Stakeholder/Client/Colleague/Customer
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SIMPLE COMPLAINT LETTER(E-MAIL)
1. INTRODUCTION2. PROBLEM (EXPLAIN CAUSE & EFFECT)3. SOLUTION / RECOMMENDATION4. WARNING >> OPTIONAL5. CLOSING (THANKS/AWAITING REPLY)
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CASE 1 - SCHOOL
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CASE 1
FROM : PARENTSTO : SCHOOL MANAGEMENTPROBLEM : 1. FIGHTING WITH FRIENDS UNTIL GOT AN ACCIDENT
(BEING HITTED, INJURED)2. HIGH COST OF HEALTHCARE3. GOT PUNISHMENT FROM SCHOOL
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CASE 2 - RESTAURANT
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CASE 2
RESTAURANT
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FROM : CUSTOMER RESTOTO : RESTO MANAGEMENTPROBLEM : 1. ALLERGIC AFTER ORDER SOME MENU
2. TAKEN TO LONG FOR WAITING FOOD ORDER (SLOWRESPON)
3. THERE IS “A THING” IN MY FOOD
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CASE 3 – SCHOOL CLINIC
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CASE 3FROM : STUDENT D3TO : WATES MANAGEMENTPROBLEM : 1. COLLEGE CLINIC NOT AVAILABLE
2. HOW IF THERE IS STUDENT FAINTED3. THERE ISN’T ROOM TO TAKE A REST4. LESS MEDICAL TEAM & PROPER MEDICINE
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CASE 4
SPA RESORT
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CASE 4FROM : CUSTOMER SPATO : MANAGER SPAPROBLEM : 1. TAKEN SO LONG AWAITING FOR QUEUEING TO TAKE
TREATMENT2. AIR CONDITIONER SO COLD3. BAD EFFECT AFTER DOING MUD FACIAL
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CASE 5 HOTEL & TRAVEL
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HOTEL & TRAVELCASE 5
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CASE 5FROM : CUSTOMER HOTEL / BUSINESS TRIPTO : MANAGER HOTELPROBLEM : 1. SLOW RESPON WHEN CHECK IN (ONLINE ORDER)
2. ROOM FULL / MISSCOMMUNICATION3. ASKING MORE PAYMENT FOR RE-CHECK IN (OFFLINE)4. LESS VARIOUS OF BREAKFAST5. AIRPORT TRANSFER NOT AVAILABLE
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CASE 6
ARTIST MANAGEMENT
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CASE 6FROM : ARTIST MANAGERTO : PRODUCTION HOUSEPROBLEM : 1. SUDDEN DECISION TO CHANGE ROLE (MAIN ROLE
BECOMING SUPPORTING ROLE)2. PAYMENT DOESN’T ECPLISIT IN CONTRACT3. CANCELLED TO BECOME AN ENDORESMENT
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CASE 7 –PLAGIARISM
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CASE 7FROM : PH COPYRIGHT (SBS)TO : RCTIPROBLEM : 1. PLAGIARISM (SAME ROLEPLAY AND STORYLINE)
2. HAS NO PERMISSION FOR COPYRIGHT