10 itsm insights we took home from #pink15
TRANSCRIPT
we took home from
#Pink15
10 ITSM INSIGHTS
It was a fun experience at #Pink15, both in terms of the amazing set of people we met and the learnings
we got through sessions and interactions.
This slide deck is a summary of what we heard around us.
And we agree with most of what we heard.
Enjoy.
“It’s all about people, people and people.”
Not the other way round.Use technology to work with people.
Christian TijsmansChief Value Facilitator, 3 Headed Giant and Chairman, itSMF Belgium
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Users want things done. Period.They don’t care how.
“Users are lazy.”Design for laziness. Don’t complicate things.
IT guys are people too!A modern UI wouldn't hurt.
Problem management is still a dream for many organisations
Do not ignore. Understand and facilitate business needs.
“Gamification is exactly what the team needs.”8 out of 10 people we showed our game mechanics to.
Our SITS 2014 talk on Motivating a 300% service desk efficiency with gamification.
“Some in IT are trying hard to avoid
NEW TECH AND TRENDS But it’s only a matter of time.”
George SpaldingExecutive Vice President, Pink Elephant
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It’s much more!
we took home from
#Pink15
10 ITSM INSIGHTS
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