11. nectar monitoring

8/10/2019 11. Nectar Monitoring

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Todays Network Management Challenges

Networks are convergingCodependent systems rely on the same IP network

Can lead to finger-pointing during outages or eventsThe expertise required to fulfill a full-service IT staff is growing

More sophisticated and more diverse, cross-disciplineVoice, data, security, video, applications, handhelds, etc.

IT teams are understaffed and/or under-budgetedAs businesses expand and function 24x7

Tools that supported single use networks are outdatedConvergence requires deep and wide, cross-discipline functionalityMost management frameworks never make it to productionLack of available tools was the genesis for Nectar/CMP

Costs can be reduced via remote service bureaus

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Nectar CMP is Different

Most management tools support silos of the infrastructureComplex relationships exist between apps & supporting networke.g. data network to VoIP assets, or applications and servers

Business level reporting packages are often expensiveSoftware frameworks for management are expensive

X to urchase1.52X to deploy

Nectar CMP is offered as an OpEx (SaaS) or CapEx serviceCMP provides a single view into both voice & data networksCMP correlates network issues with real business processesCMP reduces problem-resolution timeframesCMP reduces the burden on internal staff



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Four Pillars of Nectar CMP

1. System Health & AvailabilitySingle view into both Voice & Data assetsRoot Cause Analysis

Dependency Trees, Contextual Monitoring360-degree view, Tier-1 and Tier-2 troubleshooting at-a-glance

2. Performance/Resource UtilizationCapacity Monitoring and Trending

3. Voice Quality (RTCP) MetricsTrace route & IP Network VisibilityAutomated Category (user community) creationEnhanced CDR linkage

4. Troubleshooting ToolsRemote Application Proxy, Connection BrokerSaved List Trace, File Transfer, Secure Chat



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Key Features of Nectar CMP

Vendor Knowledge Modules & Information PacksAdjunct Application & Infrastructure support

ACM, System/Session Manager, Mod Mess, CMS, AES, Verint. . .Routing/Switching, Servers. . .

Auto-discovery and deployment WizardsMedia gateway registration table & default gateway ping

SNMP MIB import, CLI/Web access, Custom Dependency TreeFull Avaya Communication Manager Inventory

Hardware and Firmware versionsStandard & Custom Reporting

Scheduled, e-mail delivery

Skills Based Routing of Issues/Alerts (Intelli-Q)Vector-like escorts, queues and escalation policies



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CMPs Building Blocks

Components:RIG Remote Intelligence Gateway

Client Site monitoring & reporting appliance

DA Distributed AgentPA Perspective Agent

EIP Enterprise Intelligence Portal

Support Delivery Network(SRSTP Nectar Proprietary Protocol)

Support Delivery Network(SRSTP Nectar Proprietary Protocol)

Help Desk & Support Service

Help Desk & Support Service

n erpr se ggrega on or aCIP Central Intelligence Platform

Service Provider Aggregation Portal

SRSTP Secure Remote Session TransportProtocol

128-bit, AES-Encrypted network protocol

Nervous system of platform that links allcomponents

Patent Pending


Client Infrastructure

Client Infrastructure

CIP

CIPEIP, RIGs,DAs & PAs

EIP, RIGs,DAs & PAs

Portals &Dashboards

Portals &Dashboards


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DistributedArchitecture

Publish & Subscribeinformation model

Secure NOC

Highlights

Nectar/CMP Delivery System Overview

Client & Tech Centershare real-time data

On-premise devicemonitoring solution

On-premise real-timedashboards


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Important Note:

RIG Appliances are ready to deploy wi thmultiple NICs to accommodate clientgated placement within a corporate DMZbetween external access network andinternal management networks.

ACL & FW use by client supported togate interaction with relevant equipmentfor monitoring and management underNOC contract.

Detail: On-Premise Appliance

The RIG is the only device that will communicate with equipment which the NOC is responsible forwithin the client environment

Client can gate/ACL from the RIG Appliance to equipment by IP and Port (well defined in advance ofdeployment based on devices monitored and responsible for by the NOC)

Access logs maintained on the on-premise RIG Appliance

Client access is provided to the RIG Appliance


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SRSTP Protocol Detail

Detail: Communications Protocol whenconnecting to Service Provider CIP

128-bit Encryption in Communications Protocol- end-to-end

Outbound connection only made to designated IPs in our Data Center (regardless of OTI, VPNor Private-Connect methods) and only on designated TCP port:443

Communication is made between on-premise supplied appliance (Remote Intelligence Gateway)and the NOCs Data Center not directly from PBX, Adjuncts or supporting equipment

Alarm data and management traffic (open or Client gated) access only to equipmentresponsible by NOC for monitoring or response/triage management


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Vendor Knowledge Modules (VKM)

Avaya Aura Communication Manager v2.x, 3.x, 4.x, 5.x, 6.0Avaya Aura Session Manager/Avaya Aura System Manager -v5.2, 6.0, 6.1Avaya Call Management System v13.x, 14.x, 15.xAvaya Modular Messaging v3.x, 4.x, 5.xAvaya INTUITY AUDIX v4.0, 5.0, LX2.0 (telnet only)Avaya Voice Portal v5.x

. , .Avaya IP Office v4.x, 5.x, 6.x, 7.xAvaya Business Communication Manager (formerly Nortel BCM) v5.0, 6.0Avaya Communication Server 1000 (formerly as Nortel CS 1000) v6.x, v.xVerint Witness Actionable Solutions NICE Perform eXpress

UPS Module [used to monitor any RFC1628 (UPS-MIB) compliant UPS]



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Information Packs

NetApp Poller PackAvaya Interactive Response (product formally known as Nortel IVR) Poller PackOracle Poller PackAutonomy Corp. PLC etalk Qfiniti Call Recording Trap PackOracle Solaris Poller PackVMware Poller Pack

APC Power Distribution UnitCisco Router Poller PackCisco Switch Poller PackDell OpenManageExtreme Networks Poller Pack

Genesys Poller PackJuniper Networks Netscreen VPN Firewall Poller PackJuniper Networks Poller PackNagios Trap Pack



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. . .voice, data, video, storage, virtualization, wirelessHost/Server WizardChoose key Linux, Windows, Solaris server metricsChoose required active services, processesDependency Trees automatically created

SNMP Traps/Polls

Extensibility (Can you monitor. . .)

MIB parser/importerSelect important OIDs, define responses & alert levels

Command Line & Web Admin Access for additional dataCreate a 360-Degree View

Add external links, trunks, integrationsUnderlying IP infrastructure

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FEATURES & SCREEN SHOTS


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Enterprise Visibility - Real TimeDashboardsCMP software distributes monitoring, reporting and dashboards throughout global customers

internal network with information and alert routing to appropriate global resources


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Live & Historical Call Details with QualityRatings

Live list View of Active Calls

Detailed view of every call with end-to-end network path beginning from end user phone

Live & Historical Metrics MOS

Round Trip DelayPacket LossJitter



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Proactive Network Monitoring viaSynthetic Calls - CMP PerspectiveCMPs Perspective establishes real-time QoS monitoring end-to-end

Key UsesSynthesize transactions to match VoIP traffic patterns in your enterpriseProactive monitoring of end-to-end VoIP/RTP experienceSpot partial WAN outages as they happenEnsure QoS Policy is working with MOS for Synthetic CallsMonitor QoS packet tags end-to-end



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VoIP Experience Reports

Automated reports MOS & VoIPExperienceTop 20 NegativeEndPoints

Com arison of VoIP

Understand end-user & critical resource experience at the Customer Premise

experience by IPnetwork segment


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Performance Trending Reports

Enable capacity planning on critical resources and facilities

Automated reports for:

MOS & VoIP Experience

Trunk Utilization

DSP Usage


Registration Usage

Event Reports

Network Region & TDMbus usage

Centralized Gateway &

card inventory


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Real-time Global & Regional InventoryAsset Reporting

Automated reports:

Chassis Card &Firmware Inventory

Gateway Inventory

Cabinet layouts

Enable capacity planning on critical resources and facilities


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Cost Control Data Bandwidth & Trunk GroupUtilization

Switch,Router& FirewallInterfacesBandwidthUtilization

Real time and Historical Capacity and Performance Data for all systems

PRI & TrunkGroups Capacity

Utilization



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Forensics - Drilling Down to Find theRoot Problem

Warning Level: Witness Call Recording Service Mapped to Multi-Vendor Technologies

Real-time Monitoringand Business Reportingon Dependency Tree

Recording ServiceElements: Clustered Witness Call Recorders

Avaya Soft phone Registrations PBX Components Database Stores LAN/WAN Infrastructure Data Infrastructure Components

Application Services.

SLA Performance

Measuring is wrappedaround solution


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SLAs Mapping Ready


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Full Event Management & LoggingCapabilities


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EIP SUPPORT SLIDES


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Key Features of Enterprise IntelligencePortal

Centralized Business Process Impact Views &Dashboards, single pane of glassAdvanced aggregate reportingIntelli-Q intelligent alarm routing & escallation

Integrated Chat Collaboration with alarmsharingCentralized Availability & PerformanceMonitoringCentralized Inventory



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Real Time, Synchronized AlarmDistribution

RIG Appliance sendsalarms northEIP and CIP jointlyreceive alarm

-

CustomerIntelli-Q

CustomerIntelli-Q

PartnerIntelli-Q PartnerIntelli-Q

Joint Service DeliveryHelp Desk & Support Services

Joint Service DeliveryHelp Desk & Support Services

processing byintelligence engineRIG alarms clearing

notify both EIP and CIPin real time Customer Premise RigCustomer Premise Rig

PartnerCIP

PartnerCIP

CustomerEIP

CustomerEIP


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Global Alarm and Alert Visibility Intelli-Q

Global Alliance, Regional Partner & Customers

One consistent, real time, coordinated view



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Global Alarm Eco Components Intelli-Q

Issue:

An alarm represented by a dependency tree or a performance threshold alert that has beentriggered from a customer premise Remote Intelligence Gateway (RIG). Issue is immediately sentto MSP/Carrier and can be sent to customer NoC simultaneously.

Queue:Issue is routed to a queue on Enterprise (EIP) and MSP/Carrier (CIP). Once placed in a queuepartners and respective NoC engineers are notified by the Intelli-Q module. NoC dashboards showreal time status for each issue, which user is working on issue and how long issue exists.

Importance:An administrator-defined entry which consists of a name, a priority, and foreground andbackground colors. An importance is assigned to each issue in order to prioritize within a Queue.The importance can be assigned automatically based on policy (escort) or assigned manually by auser.

Escort:A policy which defines how Issues are handled at MSP/Carrier CIP. The escort routes an issue to aqueue and can escalate its importance over time. Escorts can move an Issue to difference Queuesbased on policy rules for escalation for additional action.



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Intelli-Q enabled Global SLA withreporting

Entitlement

24x7 Policy

Time of Day Alert Level Assigned ? Accepted ? Queue Importance Change Policy

(escort)



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IQ Ways to thinkabout it

Escorts are your business advocateSupport Policy

Envision Intelli-Q like and ACD for alarmsEscorts are your vectors

who are the agents

Notifications can be driven byQueue assignment of issue

Specific RIG with alarm level filterGranular Dependency Tree from RIG with alarm levelfilter


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CMP EventFlow


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Nectar Services Corp

CONFIDENTIALITY NOTICE: This Presentation, and any documents, files, or previous e-mail messages attached or associated to it,contains information that i s confidential, proprietary, a nd/or legally privileged. And covered under the Mutual NDA with Nectar ServicesCorp. You are hereby notif ied that any unauthorized re view, use, disclosure, or distribution of this Presentation is strictly prohibited.Disclosing this document, file, or previous e-mail message attached to it to anyone other than the intended recipient may cause thebreaching party to be liable to Nectar Services Corp. for damages. If you have received this presentation in error, please notify:

David Giangano, President of Global ChannelsNectar Services Corp

.Farmingdale, NY 11735(631) 270-1100

[email protected]

If you are not the intended recipient,Delete it from your computer, without saving it in any manner.

Confidential Subject to Non DisclosureCan not Be Copied or Reproduced DocA080111
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