13-1 copyright © 2013 mcgraw-hill education (australia) pty ltd pearson, larson, gray, project...
TRANSCRIPT
13-1Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
CHAPTER 13
Project Information and Communications Management
13-2Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Communication and Project Management
Dynamics of project communications
13-3Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Communication and Project Management (cont.)
Directions of communication
13-4Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
Communication Challenges
• Lack of communication
• Miscommunication
• Timing of communication
• Forgetting aspects of non-verbal communication
• Too much communication
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Pearson, Larson, Gray, Project Management in Practice, 1e
Communication ModelsLines of communication
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Pearson, Larson, Gray, Project Management in Practice, 1e
Sender Receiver Model
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Pearson, Larson, Gray, Project Management in Practice, 1e
SMCR (Berlo’s) Model
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Pearson, Larson, Gray, Project Management in Practice, 1e
The Communications Management Plan
• Communications strategy and approach
• Policy and procedure
• Project reporting arrangements
• Project team directory
• Committee/project meeting arrangements
• Communication roles and responsibilities
• Review process
• Project management information system (PMIS)
• Risk review
• Lessons learned
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Pearson, Larson, Gray, Project Management in Practice, 1e
The Communications Management Plan (cont.)
Review communications from many perspectives
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Pearson, Larson, Gray, Project Management in Practice, 1e
Planning, Developing and Tracking Communications
Communication planning artefacts
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Pearson, Larson, Gray, Project Management in Practice, 1e
Example of a Communications Matrix
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Pearson, Larson, Gray, Project Management in Practice, 1e
Planning, Developing and Tracking Communications
CPORT is a simple set of guidelines developed out of practice to assist in the development of communications.• C = Context of the communication
• P = Purpose of the communication
• O = Objectives of the communication
• R = Resources affected by the communication
• T = Timing: when do the effects of the communication take place?
13-13Copyright © 2013 McGraw-Hill Education (Australia) Pty Ltd
Pearson, Larson, Gray, Project Management in Practice, 1e
The 4Cs of Truth about Communication
• Comprehension is the first C
• Credibility is the second C
• Connection is the third C
• Contagiousness is the fourth C
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Pearson, Larson, Gray, Project Management in Practice, 1e
Project Reporting• Analysis of past performance
• Analysis of project forecasts
• Current status of risks and issues
• Work completed during the period
• Work to be completed in the next period
• Summary of changes approved
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Pearson, Larson, Gray, Project Management in Practice, 1e
Project Management Information Systems (PMIS)PMIS includes:
• Corporate systems
• Scheduling and resource management systems
• File sharing
• Intranet
• Document Management Systems
• Integrated Project Management Information Systems
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Pearson, Larson, Gray, Project Management in Practice, 1e
Project Management Information Systems (PMIS) (cont.)
Configuration Management (CI)
• Version control
• Document distribution control
• CI repositories
Document Management Systems
Content Management Systems
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Pearson, Larson, Gray, Project Management in Practice, 1e
Project Management Information Systems (PMIS) (cont.)
Think about how project information and knowledge flows within and outside the project environment.
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Pearson, Larson, Gray, Project Management in Practice, 1e
Project Communication Integration
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Pearson, Larson, Gray, Project Management in Practice, 1e
Key Termscommittee charterCommunications Management PlanCommunications MatrixCommunications RegisterConfiguration Management (CI)CPORTElevator Pitch (EP)knowledge managementlines of communicationProject Management Information Systems (PMIS)sender–receiver modelSMCR model (Berlo’s model)The 4C’s of Truth about Communication