20 tips for national customer service week
DESCRIPTION
In honor of National Customer Service Week, I compiled a list of 20 short tips that will help just about any company deliver amazing customer service. Circle the ones you like. Take them to your team and discuss them. My suggestion is to focus on one tip at a time. Introduce it at a weekly meeting and spend a few minutes discussing it. Then, make it a theme for the week.TRANSCRIPT
Follow @Hyken www.Hyken.com
20 Tips:
How to Deliver
an Amazing
Customer Service Experience
In Honor of
National Customer Service Week
Copyright ©MMXIII, Shep Hyken
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Even if you own the problem,
and you do have to pass it on
to someone else,
circle back with the customer
to make sure it has been resolved.
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
So, there you have it.
Pick the ones you like.
Take them to your team & discuss them.
Focus on one tip at a time.
Introduce it at a weekly meeting.
Follow @Hyken www.Hyken.com
Follow @Hyken www.Hyken.com
Shep Hyken
www.hyken.com
Copyright ©MMXIII, Shep Hyken