2004 overview & outlook for the p/c insurance industry marsh risk & insurance services...

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2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig, Ph.D., CPCU, Senior Vice President & Chief Economist Insurance Information Institute 110 William Street New York, NY 10038 Tel: (212) 346-5520 Fax: (212) 732-1916 [email protected] www.iii.org

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Page 1: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

2004 Overview & Outlook for the P/C Insurance Industry

Marsh Risk & Insurance Services Client EventSan Francisco, CA

April 29, 2004

Robert P. Hartwig, Ph.D., CPCU, Senior Vice President & Chief EconomistInsurance Information Institute 110 William Street New York, NY 10038

Tel: (212) 346-5520 Fax: (212) 732-1916 [email protected] www.iii.org

Page 2: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

About theInsurance Information Institute

The mission of the Insurance Information Institute (I.I.I.) is to improve public understanding of insurance -- what it does and how it works. The I.I.I. enjoys broad membership throughout the insurance industry, including most of the major p/c insurers and reinsurers operating in the United States, as well as companies operating on a regional basis and internationally.

For more than 40 years, the I.I.I. has provided definitive insurance information. Today, the I.I.I. is recognized throughout the insurance industry as well as by the media, governments, regulatory organizations, universities and the public as a primary source of information, analysis and referral concerning insurance.

Each year, the I.I.I. works on more than 3,700 news stories, handles more than 6,000 requests for information from its members, the media, and other parties and answers nearly 50,000 questions from consumers.

In addition to direct contact with the media, individuals and organizations, the I.I.I. publishes a host of helpful pamphlets and books on a wide variety of insurance topics, ranging in subjects from 9 Ways to Lower Your Auto Insurance Costs to the I.I.I. Fact Book series. I.I.I.’s members benefit from direct access to all information, I.I.I. staff and its members-only web site. The Institute does not lobby. Its central function is to provide accurate and timely information on insurance subjects. Questions concerning I.I.I. membership should be emailed to [email protected]

Page 3: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Presentation Outline• P/C Insurance & Reinsurance Overview: Profit Pressure

Wall Street Pressure & The Urge to Merge

• Why Underwriting Matters: Pressure to Perform Ratings, Solvency & Financial Strength Issues

• Investment Performance: Low Pressure Area Capacity

• Macro Factors: Capital, Capacity & Cost Drivers• Pricing: Falling Pressure• Economic Pressures• Long-Term Underwriting Challenges

Tort Environment Workers Comp

• Q&A

Page 4: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

P/C FINANCIAL OVERVIEW:

PROFIT PRESSURE

Page 5: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Highlights: Property/Casualty Full-Year 2003 vs. 2002

2003 2002 Change

Net Written Prem. 405,855 369,673 +9.8%

Loss & LAE 289,800 283,640 +2.2%

Net UW Gain (Loss) (4,635) (30,840) -85.0%

Net Inv. Income 38,686 37,225 +3.9%

Net Income (a.t.) 29,877 3,046 +880.9%

Surplus* 346,987 285,386 +21.6%

Combined Ratio 100.1 107.3 -7.2 pts.

Page 6: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

-10%

-5%

0%

5%

10%

15%

20%

25%

19

70

19

71

19

72

19

73

19

74

19

75

19

76

19

77

19

78

19

79

19

80

19

81

19

82

19

83

19

84

19

85

19

86

19

87

19

88

19

89

19

90

19

91

19

92

19

93

19

94

19

95

19

96

19

97

19

98

19

99

20

00

20

01

20

02

20

03

20

04

F

Current $ Real $

Note: Shaded areas denote hard market periods.Source: A.M. Best, Insurance Information Institute

Strength of Recent Hard Markets by Real NWP Growth*

Real NWP Growth During Past 3 Hard Markets

1975-78: 8.6%

1985-87: 14.5%

2001-04F: 7.6%

1975-78 1985-87 2001-04

2004 forecast from III Groundhog Survey, 2/04.

Page 7: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

P/C Net Income After Taxes1991-2003 ($ Millions)

$14,178

$5,840

$19,316

$10,870

$20,598

$24,404

$36,819

$30,773

$21,865$20,559

-$6,970

$3,046

$29,877

-$10,000

$0

$10,000

$20,000

$30,000

$40,000

91 92 93 94 95 96 97 98 99 00 01 02 03*

Sources: A.M. Best, ISO, Insurance Information Institute.

2001 was the first year ever with a full year net loss

2002 ROE = 1.0%

2003 ROE = 9.4%

Page 8: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

-5%

0%

5%

10%

15%

20%

87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04E

US P/C Insurers All US Industries

ROE: P/C vs. All Industries 1987–2004E

Source: Insurance Information Institute; Fortune

Page 9: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

-5%

0%

5%

10%

15%

20%

91 92 93 94 95 96 97 98 99 00 01 02 03 04F

ROE Cost of Capital

ROE vs. Cost of Capital: US P/C Insurance: 1991 – 2004F

Source: The Geneva Association, Ins. Information Inst.

The gap between the industry’s cost of capital and its rate of return is narrowing

14.6

pts

10.2

pts

US P/C insurers missed their cost of capital by an average 6.5 points from 1991 to 2003

2.1

pts

1.0

pts

Page 10: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

P/C FINANCIAL OVERVIEW:

UNDERWRITING PRESSURE

Page 11: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

95

100

105

110

115

120

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

*0

4*

P/C Industry Combined Ratio

2001 = 115.7

2002 = 107.2

2003 = 100.1

2004E = 100.0*

Combined Ratios

1970s: 100.3

1980s: 109.2

1990s: 107.8

2000-04: 106.7

Sources: A.M. Best; ISO, III *2004 figures based on III Groundhog Survey, 2/04.

Page 12: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

($60)

($50)

($40)

($30)

($20)

($10)

$0

$10

19

75

19

76

19

77

19

78

19

79

19

80

19

81

19

82

19

83

19

84

19

85

19

86

19

87

19

88

19

89

19

90

19

91

19

92

19

93

19

94

19

95

19

96

19

97

19

98

19

99

20

00

20

01

20

02

20

03

20

04

Underwriting Gain (Loss)1975-2004F*

*2004 underwriting loss is forecast at $0 (based on forecast combined ration of 100.0 from IIIGroundhog forecast, 2/04.Source: A.M. Best, Insurance Information Institute

$ B

illi

ons

2003 was the best year since 1997, with underwriting losses of just $4.6 billion. The

forecast underwriting loss for 2004 is $0, given the expectation of a 100.0 combined ratio.

Page 13: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

110

.5

10

5.0 11

3.6 11

9.2

10

4.8

10

0.8

10

0.5

114

.3

10

6.5

12

1.3

10

0.31

08

.8 115

.8

10

6.9

10

8.5

10

6.5

10

5.8

10

1.6

10

5.6

10

7.7

110

.0 115

.7

10

7.2

10

0.1

16

2.5

12

6.5

90

100

110

120

130

140

150

160

170

Reinsurance All Lines Combined Ratio

Combined Ratio: Reinsurance vs. P/C Industry

Source: A.M. Best, ISO, Reinsurance Association of America, Insurance Information Institute

2001’s combined ratio was the worst-ever for reinsurers; 2002 was bad as well.

2003: Big improvement in primary and reinsurer segments

Page 14: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

2

0 0 0

5

9

1 1

0

1

6

5

<75 75-79 80-84 85-89 90-94 95-99 100-104

105-109

110-114

115-119

120-124

125+

Distribution of Reinsurer Combined Ratios, 2003*

Source: Insurance Information Institute from Reinsurance Association of America data *RAA results through first 9 months of 2003.

Reinsurer Combined Ratios:

2000: 110.8

2001: 162.5

2002: 121.3

2003: 100.3

Page 15: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

WALL STREET:

PRESSURE TO PERFORM & THE URGE TO MERGE

Page 16: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Insurer Stocks: Outperforming the S&P 500

4.35%

8.53%

10.52%

10.60%

13.56%

2.04%

0% 5% 10% 15%

S&P 500

Multiline

All Insurers

Life/Health

P/C

Brokers

Source: SNL Securities, Insurance Information Institute

Total Return 2004 YTD Through April 16, 2004

Page 17: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Commercial Lines:Top 25 Writers Market Share*

59.1%

61.9%

55.5%

61.3%

50%

52%

54%

56%

58%

60%

62%

1977 1986 1997 2002

* By direct premiums written.Sources: A.M. Best, Morgan Stanley, Insurance Information Institute.

Virtually no consolidation in commercial p/c sector over the past 25 years, suggesting:

•M&As not generally successful

•Scale?

•Execution?

•Legacy

•Distribution?

•Deconsolidation (asset sales, spin-offs, failures)

•Low barriers to entry

Page 18: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

($ Billions)$16.40 $16.40

$10.30

$5.40

$2.50 $2.20 $2.18

$5.05$4.70

$3.03

$0$2$4$6$8

$10$12$14$16$18

An

the

m &

We

llPo

int

He

alt

h

Tra

ve

lers

&S

t. P

au

l

Ma

nu

life

&J

oh

n H

an

co

ck

GE

Co

mm

l.F

ina

nc

e &

Tra

ns

am

eri

ca

Fin

an

ce

Gre

a-W

es

tL

ife

co

&C

an

ad

a L

ife

Fin

l.

Fo

rtis

IPO

Ch

ina

Lif

e IP

O

De

Ag

os

tin

o &

To

roA

ss

icu

razi

on

i

AIG

& G

E(V

ari

ou

s In

s.

Op

s.)

PM

I Gro

up

&F

ina

nc

ial

Gu

ara

nte

eIn

s. C

o.

Sources: Bannister Insurance Mergers Alert, January 2004.

Top 10 Global Insurance Industry Merger & IPO Announcements in 2003

Page 19: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

WHY UNDERWRITING STILL MATTERS:

RATINGS, SOLVENCY, STRENGTH &

REINSURANCE

Page 20: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Number of Insurer Upgrades vs. Downgrades, 1993 to 2003*

45

64

34 4

-14

32

76

-2-1

-6 -6

-3-5

-7

-11

-15

-18-20

-15

-10

-5

0

5

10

1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

Upgrades Downgrades

*North American insurance holding companies through October 17, 2003

Source: Standard & Poor’s

Downgrades have outpaced upgrades by nearly 4:1 since 2000

Are we at a peak?

Page 21: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

0.4

5

0.4

1

0.4

3

0.4

2 0.6

8

1.2

2

1.7

1

1.1

2

0.4

4

0.5

8 0.8

2

0.9

9

1.0

5

1.7

8

1.1

0.8

3

1.5

6

1.0

8

0.8

0.5

1

0.4

1 0.7

4

1.9

8

3.7

8

3.5

4.93

0

1

2

3

4

5

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

E

Ra

tio

of

Do

wn

gra

des

to

Up

gra

des

Downgrade/Upgrade Ratio*

Sources: Impairment Rate and Rating Transition Study—1977 to 2002, A.M. Best & Co.; 2003E from S&P. *U.S. property/casualty and life/health insurers

Page 22: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

P/C Company Insolvency Rates,1993 to 2002

Source: A.M. Best; Insurance Information Institute

1.20%

0.58%

0.21%0.28%

0.79%

0.60%

0.23%

1.02% 1.03%

1.33%

1993 1994 1995 1996 1997 1998 1999 2000 2001 2002

•Insurer insolvencies are increasing•10-yr industry failure rate: 0.72%

•Failure rating for B+ or better rating: 0.49%•Failure rate for D through B rating: 1.29%

383030

10-yr Failure Rate

= 0.72%

Page 23: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Reason for P/C Insolvencies(218 Insolvencies, 1993-2002)

Unidentified17%

Impaired Affiliate3%

Overstated Assets2%

Change in Business

3%

CAT Losses3%

Reinsurer Failure0%

Rapid Growth10%

Discounted Ops8%

Alleged Fraud3%

Deficient Loss Reserves

51%

Source: A.M. Best, Insurance Information Institute

Reserve deficiencies account for

more than half of all p/c insurers

insolvencies

Page 24: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

$ Billions, Calendar Year Basis

$2.3 $2.2 $1.2

($8.5)

($1.5)

($7.5)($6.7)($10.0)

$22.7

$16.8

$0.3

($3.7)($0.3)

$9.9

($15)

($10)

($5)

$0

$5

$10

$15

$20

$25

90 91 92 93 94 95 96 97 98 99 00 01 02 03

P/C Insurance Industry Prior Year Reserve Development*

*Negative numbers indicate favorable development; positive figures represent adverse development.Source: A.M. Best, Morgan Stanley, Dowling & Partners Securities, Insurance Information Institute.

Adverse reserve development of about $23 billion accounted for most of the

industry’s 2002 and $17 billion in 2003

Page 25: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Points (Reduced)/Increased

0.5

(2.4)

5.2

6.3

(0.4)

-3

-2

-1

0

1

2

3

4

5

6

7

1998 1999 2000 2001 2002

Combined Ratio:Impact of Reserve Changes (Points)

Source: ISO, A.M. Best, MorganStanley.

Adverse reserve development totaling an estimated $23 billion

added more than 6 points to the p/c combines ratio in 2002

Page 26: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Commercial Lines Reserve Shortfalls (Year-End 2002)*

$ Billions$15.1

$9.3$8.0

$4.7$3.8

$1.8

($0.1)($2)

$0

$2

$4

$6

$8

$10

$12

$14

$16

OtherLiability**

WorkersComp

CommercialMultiperil

Med Mal** CommercialAuto

ProductsLiability**

SpecialtyLiab

*Average of Morgan Stanley “top-down” and “bottoms-up” estimates for accident years 1993–2002 as of 12/31/02.**Occurrence and claims made basis.Source: Morgan Stanley, January 2004.

Page 27: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

25%

30%

35%

40%

45%

1998 1999 2000 2001 2002

Source: Reinsurance Association of America from Thompson Financial OneSource database.

US P/C Net Net Reinsurance Recoverables as % of Adjusted PHS

Alarm over sharp increase in reinsurance recoverables in 2002 to 41.5% of adjusted PHS

Page 28: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Guarantee Fund Net Assessments*(1979-2002)

$ Millions

$46.

2

$17.

8

$49.

8

$41.

1

$509

.4

$903

.2

$464

.8

$713

.9

$433

.6

$434

.8

$360

.5 $545

.4

$524

.9

$94.

8

$124

.2 $263

.7

$263

.6

$201

.3

$328

.6

$734

.7

$1,2

09.0

$30.

6$9

7.4

$292

.4

$0

$200

$400

$600

$800

$1,000

$1,200

$1,400

79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02

*Excludes NY and workers comp security funds in NJ and PA.Source: National Conference of Insurance Guarantee Funds; Insurance Information Institute

Assessments rose dramatically during the last hard market, setting

a new record now.

Page 29: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

INVESTMENTS:

NO SUBSTITUTE FOR SOUND UNDERWRITING

Page 30: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

$0

$9

$18

$27

$36

$45

75 77 79 81 83 85 87 89 91 93 95 97 99 01 03

Net Investment Income

History

1997 Peak = $41.5B

2000= $40.7B

2001 = $37.7B

2002 = $37.2B

2003 = $38.7B

Bil

lion

s

(US

$)

Investment income fell 1.3%in 2002 but rose 3.9% in 2003

Source: A.M. Best, ISO, Insurance Information Institute

Page 31: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

0%

2%

4%

6%

8%

10%

12%

14%

16%

1980

1981

1982

1983

1984

1985

1986

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

*

3-Month T-Bill 1-Yr. T-Bill 10-Year T-Note

Interest Rates: Lower Than They’ve Been in Decades

*March 2004.Source: Board of Governors, Federal Reserve System; Insurance Information Institute

1. Historically low interest rates are the primary driver behind lower investment yields. Nevertheless, overall insurer investment performance outpaces all major market indices and almost every major category of mutual fund.

2. 66% of the industry’s invested assets are in bonds

Rates likely to rise sharply soon

Page 32: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

-30%

-20%

-10%

0%

10%

20%

30%

40%

19

70

19

72

19

74

19

76

19

78

19

80

19

82

19

84

19

86

19

88

19

90

19

92

19

94

19

96

19

98

20

00

20

02

20

04

*As of April 14, 2004.Source: Ibbotson Associates, Insurance Information Institute

Total Returns for Large Company Stocks: 1970-2004*

2003 ended a streak of 3 consecutive years of declines for stocks

Will the bull market run out of steam in 2004?

S&P 500 was up 28.7% in

2003

Page 33: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

US Insurers’ Asset Allocation, 1998-2002 (%)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1998 2000 2002

Other

Cash & short-term assets

Bonds

Common andpreferred stock

Real estate andmortgages

Source: Insurance Information Institute and A.M. Best Co

Page 34: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Swiss Re Asset Allocation Shift: 1999-2003

62%69%

75%81% 86%

34%26%

20%14%

10%

4% 5% 5% 5% 4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1999 2000 2001 2002 2003*

OtherInvestments

Shares

Fixed IncomeInvestments

*As of June 30, 2003

Source: Swiss Re

“Strong growth in fixed income portfolio reflects reallocation of funds from equity portfolios, cash inflows, market appreciation and two Admin Re transactions.”

- Swiss Re Analysts’ Meeting, 08/29/03

Swiss Re’s fixed income portfolio increased to CHF 81 billion at the end of the first half of 2003, up from CHF 74 billion at year-end 2002.

Page 35: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Allianz Group Asset Allocation Shift: 1999-2003*

54% 55%67%

73% 77%

37% 36%26% 19% 16%

6% 6% 4% 5% 4%3%3%3.0%3% 3%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1999 2000 2001 2002 2003*

Other

Real Estate

Equities

Fixed IncomeInvestments

*As of September 30, 2003.

Source: Allianz Group Financial Results 9M 2003.

Allianz’s equity exposure has reduced significantly since 1999.

Page 36: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

US P/C Net Realized Capital Gains1990-2003 ($ Millions)

$2,880

$4,806

$9,893

$1,664

$5,997

$9,244$10,808

$18,019

$13,016

$16,205

$6,631

-$1,214

$6,917

$9,818

-$5,000

$0

$5,000

$10,000

$15,000

$20,000

90 91 92 93 94 95 96 97 98 99 00 01 02 03

Sources: A.M. Best, ISO, Insurance Information Institute.

Realized capital gains rebounded strongly in 2003

Page 37: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Property/Casualty Insurance Industry Investment Gain*

$ Billions

$35.4

$42.8$47.2

$52.3

$44.4

$36.0

$45.6

$57.9

$51.9

$56.9

$0

$10

$20

$30

$40

$50

$60

94 95 96 97 98 99 00 01 02 03

*Investment gains consist primarily of interest, stock dividends and realized capital gains and losses.Source: Insurance Services Office; Insurance Information Institute.

Investment gains are simply returning to “pre-bubble” levels

Page 38: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

PRICING:

DOWNWARD PRESSURE?

Page 39: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

How the Risk Dollar is Spent (2003)

Source: RIMS (2003); Insurance Information Institute

Firms w/Revenues < $1 Billion

Total Mgmt. Liab.8%

Other2%

Total Prof. Liab10%

WC Premiums8%

Retained Liability

11%

Admin Costs5% Property

Premiums16%

Retained Property

6%

Liabilty Premiums

14%

Retained WC21%

Firms w/Revenues > $1 Billion

Total Mgmt. Liab.7%

Other4%

Total Prof. Liab13%

WC Premiums14%

Retained Liability

4%

Admin Costs9%

Property Premiums

20% Retained Property

3%

Liabilty Premiums

18%

Retained WC10%

Page 40: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Insurance is the Biggest Concern of Small Business Owners

Regulations11%

Competition9%

Labor Qlty.8%

Taxes17%

Poor Sales16%

Labor Costs5% Inflation

1%

Insurance28%

Credit/Int. Rates1%

Source: National Federation of Independent Business (November 2003); Insurance Information Institute

Page 41: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

$6.10$6.40

$8.30$7.70

$7.30

$6.49

$5.70$5.25

$5.71

$6.46

$8.91

$11.96

$4.83$5.20

$4

$5

$6

$7

$8

$9

$10

$11

$12

$13

90 91 92 93 94 95 96 97 98 99 00 01 02 03* Cost of risk includes insurance premiums, retained losses and administrative expenses

Source: 2003 RIMS Benchmark Survey; Insurance Information Institute

Cost of Risk: 1990-2003*

1992-2000 = -41.8%

2000

-03

= +1

47.6

%

Page 42: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

$2.92$2.72

$2.55

$1.43

$3.63 $3.54 $3.57

$2.07

$1.26 $1.15

$2.49

$1.86$1.67

$1.00

$0.46$0.87 $0.82

$0.96

$0.0

$0.5

$1.0

$1.5

$2.0

$2.5

$3.0

$3.5

$4.0

Total WCCosts

Total LiabilityCosts

TotalProperty

Costs

Other Costs Total Admin.Costs

Total Mgmt.LiabilityCosts

2001 2002 2003

Components of Cost of Risk Per $1,000 of Revenue*

* Cost of risk includes insurance premiums, retained losses and administrative expensesSource: 2003 RIMS Benchmark Survey; Insurance Information Institute

+45.8% +90.3% +113.8%

+107.0%

+44.8%+150.0%

% Change

2001 -03

Page 43: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

95.9 96.0

101.5

94.2

91.390.0 90.7

84.5

89.3

101.1

94.4

87.0

91.3 90.6

$8.30

$7.30$6.49

$8.91

$6.10$6.40

$7.70

$5.70

$5.25

$5.71$5.20

$4.83

$6.46

$11.96

80

85

90

95

100

105

110

90 91 92 93 94 95 96 97 98 99 00 01 02 03

Co

mm

erc

ial L

ine

s O

pe

rati

ng

Ra

tio

$0

$2

$4

$6

$8

$10

$12

Co

st

of

Ris

k/$

10

00

Re

ve

nu

e

Commercial Operating Ratio

Cost of Risk

Source: RIMS, A.M. Best; Insurance Information Institute * 2003 operating ratio is III estimate.

Cost of Risk vs. Commercial Lines Operating Ratio*

Page 44: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

14

%11

% 13

%1

6%

19

%2

2%

28

%3

1%

31

%2

8% 3

0% 3

2% 33

%2

8% 29

% 30

% 32

%3

0%

27

%2

5%

28

%2

2%

18

%1

8%

17

%1

6%

12

%1

2%

10

% 12

%11

%9

%

5%

10%

15%

20%

25%

30%

35%

Ju

l-0

1

Au

g-0

1

Sep

-01

Oct

-01

No

v-0

1

Dec

-01

Ja

n-0

2

Feb

-02

Ma

r-0

2

Ap

r-0

2

Ma

y-0

2

Ju

n-0

2

Ju

l-0

2

Au

g-0

2

Sep

-02

Oct

-02

No

v-0

2

Dec

-02

Ja

n-0

3

Feb

-03

Ma

r-0

3

Ap

r-0

3

Ma

y-0

3

Ju

n-0

3

Ju

l-0

3

Au

g-0

3

Sep

-03

Oct

-03

No

v-0

3

Dec

-03

Ja

n-0

4

Feb

-04

Source: MarketScout.com

PRICINGCommercial Premium Rate Changes Highly Cyclical

Pricing power is ebbing

Is moderation due to realization of performance and profit goals, increasing capacity/capital, or market-share strategies?

Page 45: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

P/C Soft Spots: % Accounts With Negative Price Change(1st Qtr. 2004)

58%

30%

16%12%

26%23%

11% 11%

0%5%

10%15%20%25%30%35%40%45%50%55%60%

Comm Prop BizInterruption

Terror Comm Auto WC GL EPL Umbrella

Source: Council of Insurance Agents & Brokers; Insurance Information Institute

More moderation is evident in the commercial

casualty segments

Property

Casualty/Liability/Terrorism

Page 46: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Proportion of Accounts Renewing With Increase of 20% or More,

(Select Lines)

Source: Council of Insurance Agents and Brokers; Insurance Information Institute

54%

38%

38%

32%

20% 25

%

20%

6%

78%

53%

53%

53%

35%

18%

13%

8%6% 6% 3%2% 1% 2%

10%

23%

48%

38%

63%

5%

14%

23%

2002:II 2002:III 2002:IV 2003:I 2003:II 2003:III 2003:IV 2004:I

D&O Construction Risk GL Terrorism

Page 47: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Proportion of Workers Comp Accounts Renewing With Increase of

20% or More

Source: Council of Insurance Agents and Brokers; Insurance Information Institute

54%

38% 38%

32%

20%

12%

3%

2002:II 2002:III 2002:IV 2003:I 2003:II 2003:III 2003:IV 2004:I

Page 48: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Average Expenditures on Auto Insurance: US

$668$691 $706 $704

$683 $687$718

$781

$842$871

$500

$550

$600

$650

$700

$750

$800

$850

$900

95 96 97 98 99 00 01 02* 03* 04*

Countrywide auto insurance expenditures are expected to

rise 3.5% in 2004

*III Estimates; Estimates for 2002-2004 based on BLS CPI data for motor vehicle insurance.Source: NAIC, Insurance Information Institute

Page 49: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Average Expenditures on Homeowners Ins.: US

$418$440 $455

$481 $488$508 $520 $532

$569$615

$200

$300

$400

$500

$600

$700

95 96 97 98 99 00 01* 02* 03* 04*

*III Estimates; Estimates for 2001-2003 based on BLS CPI data for tenants and household insuranceSource: NAIC, Insurance Information Institute, TX Department of Insurance.

Average US HO expenditures are expected

to rise by 8% in 2004

Page 50: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

100110

120130

140150

160170

180190

200210

220230

240250

260

89 90 91 92 93 94 95 96 97 98 99 00 01 02* 03*

Rate On Line Index(1989=100)

Source: Guy Carpenter * III Estimate

Prices rising, limits falling: ROL up significantly

Page 51: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

P/C COST DRIVERS

Macro Factors

Page 52: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

$0

$50

$100

$150

$200

$250

$300

$350

75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03

U.S. Policyholder Surplus: 1975-2003

Source: A.M. Best, Insurance Information Institute *As of 9/30/03.

$ B

illi

ons

Surplus (capacity) peaked at $339.3 Billion in mid-1999 and fell by 15.9% ($53.9 billion) to $285.4 billion at year-end 2002 (a trough?)

•Surplus increased by $61.6B or 21.6% to $347.0B

“Surplus” is a measure of underwriting capacity. It is analogous to “Owners Equity” or “Net Worth” in non-insurance organizations

$53.9 Billion

Page 53: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Capacity of Lloyd’s Market

£8.9

£10.9£10.2£10.0£10.3£10.2 £9.9 £10.1

£11.1

£12.2

£14.9£14.9

£8

£9

£10

£11

£12

£13

£14

£15

£16

93 94 95 96 97 98 99 00 01 02 03 04

After remaining stable at around GBP10bn, Lloyd’s capacity has increased by over 40% in the last three years.

2004 capacity is GBP14.9bn, unchanged from 2003.

Source: Lloyd’s

Page 54: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Number of Captive Formations & Liquidations 1993 to 2003E

294

305

250

245

316

462 51

0

238 28

9

243 29

0

150

113

103

102 13

5

154

156

170 20

2

311

0

100

200

300

400

500

600

1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003E

New Captives Liquidated CaptivesSource: AM Best, Advisen

Hard market fueling captive formation

Corporate collapses and captive consolidations fueled the upward trend in captive liquidations in 2002.

Page 55: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Change in Policyholder Surplus for US Reinsurers

$59.2

($23.5)

($4.4)

$24.9

$13.8

($4.3)($11.1)($7.6)

$15.8

($15.6)

$47.3$54.8

($30)

($20)

($10)

$0

$10

$20

$30

$40

$50

$60

$701/

1/98

PH

S

Net

U/W

Los

s

Oth

er I

nco

me

Net

In

v.In

com

e

Rea

lized

Cap

.G

ain

s

Inco

me

Tax

Un

real

ized

Cap

. Gai

ns

Oth

er S

urp

lus

Los

ses

Con

trib

ute

dC

apit

al

Sto

ckh

old

erD

ivid

end

s

12/3

1/02

PH

S

9/30

/03

PH

S

$ B

illi

ons

Source: A.M. Best

Contributing Factors Over 5 years: 1/1/98 -12/31/02

Page 56: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

U.S. InsuredCatastrophe Losses ($ Billions)

$7.5

$2.7$4.7

$22.9

$5.5

$16.9

$8.3 $7.3

$2.6

$10.1$8.3

$4.3

$28.1

$5.9

$12.9

$1.0$0

$5

$10

$15

$20

$25

$30

89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04*

*2004 figure is for 1st quarter only ($963 million).Note: 2001 figure includes $20.3B for 9/11 losses reported through 12/31/01. Includes only business and personal property claims, business interruption and auto claims.Source: Property Claims Service/ISO; Insurance Information Institute

$ Billions2003 was the 4th worst year ever for insured catastrophe losses in the US. There were 4

events with losses exceeding $1 billion

Page 57: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

1st Quarter U.S. InsuredCatastrophe Losses, 2000-2004*

$0.68 $0.62

$1.48

$0.96

$1.98

$0.0

$0.5

$1.0

$1.5

$2.0

$2.5

2000 2001 2002 2003 2004

Ins

ure

d L

os

se

s (

$ B

illio

ns

)

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

Cla

im C

ou

ntInsured Loss

Claim Count

*Events with insured losses of at least $25 millionSource: Property Claims Service/ISO; Insurance Information Institute

$ BillionsThere were 5 official catastrophes*

during the 1st Quarter 2004 (same as in 2003), producing insured losses of

$963 million from 230,150 claims

Page 58: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

WORKERS COMP

Page 59: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

WORKERS COMPENSATION MEDICAL COSTS:

CRITICAL CONDITION

Page 60: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

+6.8%+1.3%

+5.1%+6.4%

+7.3%+5.7%

+7.4%

+7.6%

+10.7%

+12.0%

-2.1%+9.0%

6

7

8

9

10

11

12

13

14

15

16

Accident Year

WC Medical Claim Costs Accelerating Too

Medical Claim Cost (000s)

Annual Change 1991-1995: +4.0%

Annual Change 1996-2001: +8.1%

Based on data through 12/31/2001, developed to ultimate, as of 12/2/2002Based on the states where NCCI provides ratemaking servicesExcludes the effects of deductible policies

Source: NCCI

Page 61: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

4.5%3.6%

2.8% 3.2% 3.5%4.1%

4.6% 4.7%

5.1%

6.4%7.3%

5.7%

7.4% 7.6%

10.7%

12.0%

0%

2%

4%

6%

8%

10%

12%

14%

1995 1996 1997 1998 1999 2000 2001 2002

Change in Medical CPIChange Med Cost per Lost Time Claim

WC Medical Severity Rising Far Faster than Medical CPI

Sources: Med CPI from US Bureau of Labor Statistics, WC med severity from NCCI based on NCCI states.

7.3

pts

WC medical severity is rising 2.7 times faster than the

medical CPI

Page 62: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Med Costs Share of Total Costs is Increasing Steadily

Indemnity60%

Medical40%

Source: NCCI (based on states where NCCI provides ratemaking services).

Indemnity52%

Medical48%

Indemnity47%

Medical53%

1982

1992

2002p

Page 63: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

6.5%

7.7%8.6%

9.5% 9.6%

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%

1997 1998 1999 2000 2001

WC Drug Costs as % of Total WC Medical Costs*

*Analysis is on an accident year (AY) basis, developed through 8th report.Source: National Council on Compensation: Prescription Drugs: Comparison of Drug Costs and Patterns of Use in Workers Compensation and Group Health Plans.

WC drug costs account for an increasingly large share of WC medical costs. They are a major driver behind

the accelerating cost of providing medical care to injured workers.

Page 64: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

1.06

1.13

1.07 1.061.05

1.20 1.21

1.141.11

1.36

1.29

1.21

1.0

1.1

1.2

1.3

1.4

1997-1998 1998-1999 1999-2000 2000-2001

Price Impact Utilization Impact Total Impact

Impact of Price & Utilization on Workers Comp Drug Costs*

Utilization has greater impact on WC drug costs than price. Reflects trend

toward new/more powerful drugs and more

prescriptions.

Source: National Council on Compensation: Prescription Drugs: Comparison of Drug Costs and Patterns of Use in Workers Compensation and Group Health Plans.

Page 65: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Generic Prescriptions Written When Generics Available in WC

21%79% 8% 92%

% of times generic available but not

prescribed

% of times generic available but not

prescribed

Additional cost savings if generic

used 100% of time when available

All other brand and prescription

drug costs

Source: National Council on Compensation Insurance: Prescription Drugs: Comparison of Drug Costs and Patterns of Use in Workers Compensation and Group Health Plans.

Page 66: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Prescription Drug Cost Breakdown: WC vs. General Health

Pain-killers55%

Antide-pressants

14%Muscle Relaxants

20%

All Other11%

Source: National Council on Compensation Insurance: Prescription Drugs: Comparison of Drug Costs and Patterns of Use in Workers Compensation and Group Health Plans.

Cardio-vascular

18%

Anti-infectives

13%Antide-pressants

15%

All Other54%

Workers Comp % Total Paid

Group Health % Total Paid

Page 67: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

DRUG NAME Brand vs. GenericCelebrex (anti-inflammatory) Brand (generic not available)

Oxycontin (painkiller) Brand (generic not available)

Vioxx (anti-inflammatory) Brand (generic not available)

Hydrocodone (painkiller) GenericNeurontin (painkiller) Brand (generic not available)

Ultram (painkiller) Brand (generic available)

Carisoprodol (muscle relaxant) Generic (same as Soma)

Cyclobenzaprine (muscle relaxant) GenericSoma (muscle relaxant) Brand (Same as carisoprodol)

Ambien (sedative) Brand (generic not available)

Top 10 Prescription Drugs by Total Paid in Workers Comp

Source: National Council on Compensation Insurance.

Page 68: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Reasons for Increased Prescription Drug Utilization in Workers Comp

Aggressive Marketing Major pharmaceuticals spend twice as much on advertising as on R&D

Greater Availability & Dependence on Medications for Treatments

Aging Workforce: requires more assistance from prescription drugs

Unhealthy Workforce E.g.,: About 2/3 of adults are overweight or obese, increasing the frequency of

some types of injuries and making recovery more difficult relative to a

healthy weight individual.

Addiction? (e.g., Oxycontin)

Source: National Council on Compensation Insurance, Insurance Information Institute

Page 69: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Prevalence of Overweight and Obesity among US Adults (aged 20-74 years)

32 33 33

56%

64%

47%

0

10

20

30

40

50

60

70

NHANES II (1976-80) NHANES III (1988-94) NHANES (1999-2000)

%

Obese (BMI>30)

Overweight (BMI 25.0-29.9)

Source: Centers of Disease Control and Prevention (CDC), National Center for Health Statistics (NCHS), National Health and Nutrition

Examination Survey (NHANES); Insurance Information Institute

Nearly 2/3 of US adults are overweight or obese, up

from 47% in the late 1970s

15

2331

Page 70: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Millions

3032 33

36 3740 39

4143

0

5

10

15

20

25

30

35

40

45

50

87 89 91 93 95 97 99 01 02

Number of Uninsured People in the US Under Age 65*

Source: Employee Benefits Research Institute

•A record 43 million people were without health insurance in the US in 2002. •More cost-shifting into WC is unavoidable as the number of uninsured people continues to rise.

Page 71: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Industries Where Workers Without Health Benefits are Employed

Personal Services

31%

Agri-culture,

Forestry, Fishing &

Mining17%

Public Sector

6%

Wholesale & Retail Trade31%

Manu-facturing

15% •About 1/3 of Americans w/o health coverage work in hazardous class industries•Cost shifting into WC among this group is likely

Source: Employee Benefits Research Institute; Ins. Info. Inst.

Page 72: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

“CHALLENGING” STATES

CaliforniaTexas

Page 73: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Problem StatesCalifornia:

State would be insolvent if it were a private carrierHas about 50% of state market share, making it not only the largest WC insurer in CA, but also USRecent sharp increase in benefitsPassed reform 9/03; Hope to lower costs $5 - $6B

Texas:Fraud/Abuse, esp w/chirosUtilization issuesLegislature doesn’t reconvene until January 2005

Florida:Bona fide “crisis”Utilization/fraud/abuse problemsPassed reform this summer: reduced rates 12.5%

Page 74: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

95 9183

75

136

122

105

8982

40

60

80

100

120

140

160

1999 2000 2001 2002 2003:Q1

US CA

Workers Comp Loss Ratios Much Higher in California*

*Accident year data except Q1 2003 for CA which is calendar year.Source: NCCI, WCIRB

Losses in CA are far worse than the national experience.

Page 75: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

$9,5

00

$9,2

30

$9,6

80

$9,8

50

$10,

420

$11,

010

$11,

720

$12,

570

$13,

550

$14,

600

$15,

620

$9,8

90

$10,

494

$11,

030

$12,

352

$14,

137

$16,

188

$18,

108

$19,

860

$20,

592

$21,

587

$22,

119

$5,000

$10,000

$15,000

$20,000

$25,000

92 93 94 95 96 97 98 99 00 01 02US CA

Workers Comp Indemnity (Wage Replacement) Costs Higher in CA

Source: NCCI, WCIRB

•Wage replacement costs in California are 41.6% above the US average

Page 76: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

$7,8

00

$7,9

00

$7,7

35

$8,4

30

$8,8

60

$10,

120

$10,

690

$11,

410

$12,

360

$13,

680

$15,

320

$9,5

47

$9,8

85

$10,

619

$11,

746

$13,

137

$15,

230

$18,

385

$21,

588

$24,

519

$28,

673

$35,

201

$5,000

$10,000

$15,000

$20,000

$25,000

$30,000

$35,000

$40,000

92 93 94 95 96 97 98 99 00 01 02US CA

Workers Comp Medical Costs are Much Higher in California

Source: NCCI, WCIRB

•Medical costs in California are 129.8%% above the US average

Page 77: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Average Payment per Claim for Chiro. Visits in Selected States

$468$771 $824

$1,191 $1,209$1,539

$2,317

$4,836

$0

$1,000

$2,000

$3,000

$4,000

$5,000

FL MA GA CT WI PA CA TX

Pa

yme

nt p

er

Cla

im to

Ch

iros

Source Eccleston, Wang, Watson and Zhao (2000) in Targeting More Costly Care: Area Variation in Texas Medical Costs and Utilization, Workers Compensation Research Institute (2002).

Major problems with payments to chiropractors in Texas

Page 78: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Variation in Medical Costs Per Claim in Texas

$4,662$5,042

$6,113$6,424

$7,062$7,353

$4,000

$5,000

$6,000

$7,000

$8,000

Austin SanAntonio

El Paso Dallas Ft. Worth Houston

Me

d C

ost

pe

r C

laim

Source Targeting More Costly Care: Area Variation in Texas Medical Costs and Utilization, Workers Compensation Research Institute (2002); 1996 injuries w/experience as of June 1997.

+8%

+31%

+38%

+51%+58%

Deviation from Austin

Utilization, unbundling, surgery costs, diagnostic

tests, chiro charges, hospital supplies all

show enormous variation across TX

Page 79: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Duration of Temporary Disability Claims in Texas

84

91 9398

103 104 106 106 107111

70

80

90

100

110

120

Du

ratio

n o

f Cla

im (

Da

ys)

Source Targeting More Costly Care: Area Variation in Texas Medical Costs and Utilization, Workers Compensation Research Institute (2002); 1996 injuries w/experience as of June 1997.

+8%+11%

+17%

+23% +24% +26% +26% +27%+32%

Deviation from Austin

Page 80: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

LEGAL LIABILITY & TORT

ENVIRONMENT(full presentation available upon

request to III members)

Page 81: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Cost of U.S. Tort System($ Billions)

Source: Tillinghast-Towers Perrin.

$129 $130$141 $144 $148

$159 $156 $156$167 $169 $180

$205

$233

$298

$0

$50

$100

$150

$200

$250

$300

$350

90 91 92 93 94 95 96 97 98 99 00 01 02 05F

Tort costs consumed 2.23% of GDP in 2002

Per capita “tort tax” expected to rise to

$1,003 by 2005, up from $809 in 2002

Page 82: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Personal, Commercial & Self (Un) Insured Tort Costs*

$17.0$49.1 $57.2

$87.4$17.1

$51.0$70.9

$78.5

$5.4

$20.1

$29.6

$42.9

$0

$50

$100

$150

$200

$250

1980 1990 2000 2002

Commercial Lines Personal Lines Self (Un)Insured

Bil

lion

s

Total = $39.5 Billion

*Excludes medical malpracticeSource: Tillinghast-Towers Perrin

Total = $120.2 Billion

Total = $157.7 Billion

Total = $208.8 Billion

Page 83: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Where the Tort Dollar Goes(2002)

Source: Tillinghast-Towers Perrin

Awards for Non-Economic

Loss24%

Claimants' Attorney Fees

19%Awards for

Economic Loss22%

Defense Costs14%

Administration21%

Tort System is extremely inefficient:

Only 22% of the tort dollar compensates victims for economic losses

At least 54% of every tort dollar never reaches the victim

Page 84: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Who Will Pay for the US Asbestos Mess?

Source: Tillinghast-Towers Perrin; Insurance Information Institute

US Insurers30%Asbestos

Defendants39%

Foreign Insurers

31%

Estimated Total US Settlements & Expenses = $200 billion

$78 billion $60 billion

$62 billion

Page 85: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

THE U.S. LEGAL SYSTEM:IS IT OUT OF CONTROL?

TRENDS, CONDITIONS & OUTLOOK

Page 86: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

TORT-ure

• Asbestos• Silicosis• “Toxic” Mold• Medical Malpractice• Construction Defects• Lead• Fast/Fattening Foods & Obesity• Reality TV• Arsenic Treated Lumber • Guns• Genetically Modified Foods & Labeling• Generic Drugs, Pharmaceuticals & Medical Devices• Security exposures (workplace violence, post-9/11 issues)• Slavery

New

New

New

Page 87: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Business Leaders Ranking of Liability Systems for 2004

Best States1. Delaware2. Nebraska3. Virginia4. Iowa5. Idaho6. Utah7. New Hampshire8. Minnesota9. Kansas10. Wisconsin

Worst States41. Missouri42. Arkansas43. Montana44. Illinois45. Texas46. California47. Louisiana48. Alabama49. West Virginia50. Mississippi

Source: US Chamber of Commerce States Liability Systems Ranking Study; Insurance Info. Institute.

Page 88: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

The Nation’s Judicial Hellholes

Source: American Tort Reform Association; Insurance Information Institute

City of St. Louis, MO

CALIFORNIA

Alameda County

Los Angeles County

San Francisco County

Orleans Parish, LA

I

Madison County, IL

TEXAS

Jefferson County

Hidalgo County

Starr County

Mississippi’s 22nd Judicial

District

Page 89: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Claims Filed Against U.S. Silica By Claimant (1997-2003)

Source: Coalition for Litigation Justice; (* through 6/30/03)

93 153 505 6541,371

5,142

15,342

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

1997 1998 1999 2000 2001 2002 2003*

• Leading industrial sand producer U.S. Silica today faces more than 22,000 silica claims!

• Some 15,342 plaintiffs have named the company in lawsuits so far in 2003 - triple the number seen in 2002!

Some 87% of the lawsuits filed are from Mississippi and Texas!

Page 90: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Prevalence of Overweight and Obesity among US Adults (aged 20-74 years)

32 33 33

56%

64%

47%

0

10

20

30

40

50

60

70

NHANES II (1976-80) NHANES III (1988-94) NHANES (1999-2000)

%

Obese (BMI>30)

Overweight (BMI 25.0-29.9)

Source: Centers of Disease Control and Prevention (CDC), National Center for Health Statistics (NCHS), National Health and Nutrition

Examination Survey (NHANES); Insurance Information Institute

Nearly 2/3 of US adults are overweight or obese, up

from 47% in the late 1970s

15

2331

Page 91: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Average Jury Awards1994 vs. 2001and 2002

419

187

333

1,18

5

1,14

0 1,74

4

1,21

0

309 75

0

3,09

9 3,91

3

1,19

9

221 76

7

4,42

1

6,24

6

5,60

1

7,795

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

$8,000

Overall VehicularLiability

PremisesLiability

Wrongful Death MedicalMalpractice

ProductsLiability

($00

0)

1994 2001 2002

Source: Jury Verdict Research; Insurance Information Institute.

Page 92: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Probability of Plaintiff Verdict is Rising

Source: Jury Verdict Research, 2003 Current Award Trends

1994 1997 2002

Premises Liability 43% 45% 49%

Business Negligence NA 57% 62%

Vehicular Liability 58% 59% 63%

Products Liability 39% 39% 61%

Page 93: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

There is Was is Was a Glimmer of Hope for Tort Reform

Best Chance for Tort Reform in Years• Medical Malpractice

States—already happening: 20+ states have capsFederal reform discussed in Congress but bill failed in SenateAttempt to get caps for specialties failed February 2004

• Class Action ReformClass Action Fairness ActFailed by 1 Vote 10/22/03; Likely back up 2004???

• Asbestos ReformFairness in Asbestos Injury Resolution of 2003; Failed Apr. 2004

• Punitive Damages—What’s ReasonableSupreme Court ruled favorably in Campbell v. State Farm

Page 94: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

INFLUENCE OF TORT ENVIRONMENT AND LEGAL

LIABILITY TRENDS ON PRICING

Page 95: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Liability: Average Cost per $1,000 of Revenue*2001 to 2003

$1.2

5

$0.6

5

$0.6

7

$0.3

3

$0.1

7

$0.1

1

$0.2

3

$1.9

6

$0.9

4

$2.3

1

$1.3

0

$1.0

3

$0.6

7

$0.4

2

$0.1

7 $0.4

0

$0.7

2

$0.3

8

$0.2

4

$0.2

6

$0.1

3

$0.00

$0.50

$1.00

$1.50

$2.00

$2.50

$0 - $200M $201M-$500M

$501M-$1B $1B-$5B $5B-$10B $10B+ All

200120022003

*Across entire liability program

Source: Marsh, 2003 Limits of Liability Report

Page 96: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

INFLUENCE OF MASS TORT ENVIRONMENT AND LEGAL

LIABILITY TRENDS ON AVAILABILITY

Page 97: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Average Total Limits Purchased by All Firms* ($ Millions)

*Includes underlying primary limits

Source: Limits of Liability 2003, Marsh, Inc.

$77.9

$85.8$83.2

$85.9$88.7

$99.1

$105.0$101.8

$95.7

$87

$50

$60

$70

$80

$90

$100

$110

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

Limits purchased fell by 17.1% between 2000 and 2003. Price/capacity are issues.

Page 98: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Excess Liability Market Capacity

Source: Marsh, 2003 Limits of Liability Report

$1.425$1.575

$1.710

$2.045$1.941

$2.011

$1.721

$1.405$1.334

$1.432

$0.0

$0.5

$1.0

$1.5

$2.0

$2.5

$3.0

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003

Bil

lio

ns Capacity has dropped 30% since peaking in 2000

Page 99: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

ECONOMIC PRESSURE:

PERSONAL LINES DOING WELL, BUT PRODUCTIVITY

GAINS & “JOBLESS” RECOVERY IS (WAS?) BAD NEWS FOR COMMERCIAL

INSURERS

Page 100: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

4.4

%

3.0

%

2.0

%

5.2

%

7.1

%

2.6

%

4.8

%

0.6

%

1.1

%

-0.6

%

-0.3

%

5.0

%

1.3

%

4.0

%

1.4

%

1.4

%

3.3

%

8.2

%

4.1

%

4.4

%

-1.6%2

.7%

-2%

-1%

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%

19

98

99

:I

99

:II

99

:III

99

:IV

00

:I

00

:II

00

:III

00

:IV

01

:I

01

:II

01

:III

01

:IV

02

:I

02

:II

02

:III

02

:IV

03

:I

03

:II

03

:III

03

:IV

*

20

04

*

Real GDP Growth

*Estimate/ForecastSource: US Department of Commerce, Blue Economic Indicators 12/03; Insurance Information Institute.

Economy experienced weak growth following the recession of 2001,

strengthening now with only small positive impact on commercial

exposure growth.

Page 101: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

New Private Housing Starts(Millions of Units)

1.19

1.01

1.20

1.29

1.461.35

1.48 1.47

1.62 1.64 1.57 1.60

1.71

1.79

1.70

1.0

1.1

1.2

1.3

1.4

1.5

1.6

1.7

1.8

1.9

2.0

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04F

Source: US Department of Commerce; Blue Chip Economic Indicators (12/03), Insurance Info. Institute

New Private Housing Starts

•Housing market remain strong.

•Virtually no exposure impact for insurers

Page 102: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Motor Vehicle Retail Sales (Millions of Units)

15.515.5

16.0

17.4

17.8

17.217.1

16.7 16.816.7

16.8 16.917.1

17.2

15.0

15.5

16.0

16.5

17.0

17.5

18.0

96 97 98 99 00 01 02 03 04F 05F 06F 07F 08F 09F

Source: US Department of Commerce; Insurance Information Institute;Blue Chip Economic Indicators as of December 2003.

New Motor Vehicle Sales

Sales of automobiles remained relatively strong despite the weak economy in recent years. Economic recovery, incentives, low rates & demographics will

keep exposure picture bright for auto insurers

Page 103: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

1.3%1.2%

3.6%

0.5%

1.3%0.9%

2.5%2.0%

2.6%2.3%

1.9% 2.1%

7.0%

9.5%

2.7%3.0%

5.4%

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%

90

91

92

93

94

95

96

97

98

99

00

01

02

03

Q1

03

Q2

03

Q3

03

Q4

Current Recovery is Productivity Led

Source: US Bureau of Labor Statistics; Insurance Information Institute.

Productivity increases are unambiguously good for the

economy, but commercial insurance exposure growth is likely to be held back as businesses remain skittish over hiring and big investments in

plant & equipment

Page 104: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

129.0

129.5

130.0

130.5

131.0

131.5

132.0

132.5

133.0

Jan-00

Apr-00

Jul-00

Oct-00

Jan-01

Apr-01

Jul-01

Oct-01

Jan-02

Apr-02

Jul-02

Oct-02

Jan-03

Apr-03

Jul-03

Oct-03

Jan-04

Number of Employed Workers(Millions)

Source: U.S. Bureau of Labor Statistics; Insurance Information Institute

2.68 Million Jobs Lost from Feb. 2001 – Aug. 2003

Employment peaked at 132. 56 million in February 2001.

By August 2003, employment stood at

129.81 million, its lowest level since October 1999.

MARCH 2004: Employment rose by 308,000

Economy needs to create 150,000 – 200,000 jobs per month to keep

pace with population growth

Page 105: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

0

500

1000

1500

2000

2500

3000

3500

4000

4500

80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03*

*III estimate based in data through September 2003.Source: US Bureau of Economic Analysis; Insurance Information Institute.

“Jobless Recovery” of 2001-2003 Hurting Workers Comp Exposure

1/80-7/80 7/81-11/82 7/90-3/91

Shaded areas

represent recessions

3/01-11/01

Wage & Salary Disbursement (Private Employment, $Billions)

Page 106: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

THE CHALLENGE OF TERRORISM

Page 107: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Sept. 11 Industry Loss Estimates($ Billions)

Life$2.7 (7%)

Aviation Liability

$3.5 (9%)

Other Liability

$10.0 (25%)

Biz Interruption$11.0 (27%)

Property -WTC 1 & 2$3.5 (9%)

Property - Other

$6.0 (15%)

Aviation Hull$0.5 (1%)

Event Cancellation

$1.0 (2%)

Workers Comp

$2.0 (5%)

Consensus Insured Losses Estimate: $40.2BSource: Insurance Information Institute

Page 108: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Capital Myth: US P/C Insurers Have $300 Billion to Pay Terrorism Claims

"Target" Commercial*$116 billion

40%

Other Commercial$53 billion

18%Personal$123 billion

42%

Total PHS = $298.2 B as of 6/30/01

= $291.1 B as of 12/31/02

*”Target” Commercial includes: Comm property, liability and workers comp; Surplus must also back-up on non-terrorist related property/liability and WC claimsSource: Insurance Information Institute based on A.M. Best Q.A.R Data.

Only 40% of industry surplus backs up “target” lines

Page 109: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Terrorism Coverage Take-Up Rate Rising

Source: Marsh, Inc.; Insurance Information Institute

24%26%

33%

27%

2003:II 2003:III 2003:IV Average

FACTS on Take-Up Rates

Highest = Energy Industry = 40.5%

Lowest = Construction = 12.2%

Northeast = Highest = 30.3%

West = Lowest = 18.6%

Terrorism take-up rate rose through 2003 as commercial property

premiums level-off or fall

Page 110: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Total International Terrorist Attacks, 2002

Source: Patterns of Global Terrorism, US Department of State; Insurance Information Institute

5

99

7

5029

0 98

327

245

13

132

0 0

Africa Asia Eurasia LatinAmerica

MiddleEast

NorthAmerica

WesternEurope

Number of Attacks Deaths

In 2002, there were 199 terrorist attacks resulting in 725 deaths and 2,013 injuries

Page 111: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

International Terrorist Attacks by Type of Event, 2002

Bombing, 137

Kidnapping, 5

Armed Attack, 50

Barricade Hostage, 2

Firebombing, 2

Other, 1

Assault, 1Hijacking, 1

Source: Patterns of Global Terrorism, US Department of State; Insurance Information Institute

Bombings accounted for 69% of the 218 facility attacks in 2002, while

armed attacks accounted for 25%,

Page 112: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

International Terrorist Attacks by Type of Facility Struck, 2002

Military, 1 Other, 75

Government, 17

Diplomat, 14

Business, 111

Source: Patterns of Global Terrorism, US Department of State; Insurance Information Institute

Attacks on businesses accounted for 56% of the 199 terror attacks in 2002,

while armed attacks accounted for 9%,

Page 113: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

International Terrorist Attacks by Casualty, 2002*

Military, 83

Other, 2,257

Government, 337

Diplomat, 39

Business, 22

*Total of 2,738 casualties consists of 725 deaths and 2,013 injuries.Source: Patterns of Global Terrorism, US Department of State; Insurance Information Institute

Terrorist attacks killed more civilians than any other group (82% of the

2,738 casualties), followed by government workers (12%) in 2002. Business personnel accounted for

less than 1% of casualties (despite 56% of attacks being against business

facilities).

Page 114: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Political Risk Rankings for Selected Countries

Low Med/Low Medium Med/High HighUnited States China Russia Pakistan Iraq

Canada Saudi Arabia Mexico Venezuela Afghanistan

W. Europe South Africa India Honduras Argentina

Japan Poland Indonesia Uruguay Nicaragua

Australia South Korea Turkey Ukraine Cuba

New Zealand Baltic States Egypt Jordan Georgia

Singapore Malaysia Thailand Bangladesh North Korea

Chile Columbia Nigeria Myanmar

Israel Brazil Ecuador Tajikistan

Source: Global Political Risk 2004, Sovereign Risk Insurance Ltd.; Insurance Information Instititute

Page 115: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

EMERGING RISKS:

No Shortage of Long-Term Challenges

Page 116: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Possible Top Risks from Contemporary Perspective

27.026.5

25.5

24.524.0

26.0

24.0

20

22

24

26

28

30

EMF/Electrosmog

BSE (MadCow)

GM Food &Labelling

Eco/BioDamage

DeterioratingAcct. Stds.

AccidentalGM/non-GM

Mixing

GM Crops

Source: Swiss Re: Emerging Risks

No shortage of emerging problems, others include: Generic Drugs, MTBE, Softeners, Xenotransplants, Nanotechnology, Asbestos, Stress in the Workplace, Repetitive Strain Disorders, Antibiotic Resistance, Chem. Additives to Building Materials (IAQ)

Page 117: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Old McDonald Had a Problem

Page 118: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Blackouts: Are More in Store?

Page 119: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Estimated Insured Mold Losses: 2000-2002

Source: Insurance Information Institute

$ Billions

$0.5

$1.4

$3.0

$0.0

$0.5

$1.0

$1.5

$2.0

$2.5

$3.0

2000 2001 2002

Insured mold losses rose by 500% from 2000 to 2002.

Page 120: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

$0

$50

$100

$150

$200

$250

Jan-

01

Mar

-01

May

-01

Jul-0

1

Sep-0

1

Nov-0

1

Jan-

02

Mar

-02

May

-02

Jul-0

2

Sep-0

2

Nov-0

2

Jan-

03

Mar

-03

May

-03

Jul-0

3

Sep-0

3

Wa

ter

Da

ma

ge

Pa

id L

os

se

s* ($

Mill

ion

s)

0

5000

10000

15000

20000

25000

30000

Cla

im C

ou

nt

Paid Losses

Claim Count

Source: Texas Department of Insurance; Insurance Information Institute

* Data are for TDI Cause 61: Discharge – Other Damage. Not all claims in cause 61 are mold and mold claims may also arise from other (non-water) causes of loss.

Texas: Mold Losses/Claims Continuing to Moderate*

Page 121: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Summary• Pressure to perform is intense: profits, UW, Wall Street…

• 2004/5 represent “sweet spot” in the current cycle for p/c insurance

(underwriting/earnings)

• Soaring capacity: Tougher to higher ROE; Tests discipline

• Rising investment returns: Hopefully not a distraction

• Reserve deficiency remains industry’s principal boogieman

• Major Challenges: Maintaining price/underwriting discipline

Managing variability/volatility of results

New/emerging/re-emerging risks

Product innovation: Will ART Eat our Lunch?

Page 122: 2004 Overview & Outlook for the P/C Insurance Industry Marsh Risk & Insurance Services Client Event San Francisco, CA April 29, 2004 Robert P. Hartwig,

Insurance Information Institute On-Line

If you would like a copy of this presentation, please give me your business card with e-mail address