20090320 - communication skills - 39s - rkm -

8/14/2019 20090320 - Communication Skills - 39s - RKM -

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Think >listen >talk


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Why is

communication

important ? Inspires confidence

Builds respect

Helps make friends

Reveals your ability to others

Develops a distinct personality


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66March 25, 2009March 25, 2009

We need toWe need to

improve communication... asimprove communication... as

70 % of our communication efforts are:70 % of our communication efforts are:

misunderstoodmisunderstood

misinterpretedmisinterpreted

rejectedrejected

distorted ordistorted ornot heardnot heard


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88March 25, 2009March 25, 2009


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PEOPLEEOPLE ARER E INF LUE NCED,NF LUE NCED,PRO BLE MSRO BLE MS ARER E SOLVED,OLVED,CHANG ESH ANG ES ARERE FAC ILIT AT ED,AC ILIT AT ED,EXCELL ENT RE LAT IO NS HIP SXCELL ENT RE LAT IO NS HIP S ARERE DE VELOP ED,E VELOP ED,DE SIR ED RE SULTSE SIRED RE SULTS ARER E ACH IE VE D,CH IE VE D, AN DAN D

SU CCESSU CCESS ISS EN SU RED.N SU RED.


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PLAYS A VI TAL ROLELAYS A VI TAL ROLEIN DI SCO VERI NG OURSELVES &N DI SCO VERI NG OURSELVES &THE WO RLD ARO UND USH E WO RLD ARO UND US


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THE QUALITY OF YOUR LIFE

IS THE QUALITY OF YOUR COMMUNICATION ~

BOTH WITH YOURSELF & OTHERS


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IS NOT JUST GETTINGIS NOT JUST GETTING

THE MESSAGE ACROSSTHE MESSAGE ACROSS

BUT ITSBUT ITSACCEPTANCEACCEPTANCE

FROM ITS INTENDED RECEIVERSFROM ITS INTENDED RECEIVERS

WHICHWHICH CAUSESCAUSES

THE EXPECTED BEHAVIOURTHE EXPECTED BEHAVIOURFROM THE RECEIVERSFROM THE RECEIVERS

OF THE MESSAGEOF THE MESSAGE

ONLY THEN, THE RECEIVERSONLY THEN, THE RECEIVERSWILL BE WILLING TOWILL BE WILLING TO

CONVERT THE COMMUNICATIONCONVERT THE COMMUNICATION

INTO ACTIONINTO ACTION


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LISTEN TO,LISTEN TO,

OBSERVE &OBSERVE &

INTERPRETINTERPRETALL FORMS OF LANGUAGEALL FORMS OF LANGUAGE

IS ESSENTIAL FORIS ESSENTIAL FOR

EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION


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Love is so caringCOMMUNICATIONCOMMUNICATION

INCLUDESINCLUDES

BODY LANGUAGE,BODY LANGUAGE,

TONALITY OF VOICE &TONALITY OF VOICE &

THE WORDS YOU USE.THE WORDS YOU USE.

55%55% ++

38%38% ++7%7% ==


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1. MAKE SURE THAT1. MAKE SURE THAT

BODY LANGUAGE,BODY LANGUAGE,YOUR WORDS &YOUR WORDS &

TONALITYTONALITY

ARE CONGRUENT ARE CONGRUENT

[ ALIGNED AND SENDING THE SAME MESSAGE ][ ALIGNED AND SENDING THE SAME MESSAGE ]


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2. MAINTAINING EYE CONTACT 2. MAINTAINING EYE CONTACT

[ EXPRESSION OF YOUR INTEREST ][ EXPRESSION OF YOUR INTEREST ]


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3. IMPROVE YOUR VOICE CULTURE 3. IMPROVE YOUR VOICE CULTURE

[ MAKE IT INTERESTING ][ MAKE IT INTERESTING ]


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4. BE POSITIVE, PRECISE AND CLEAR 4. BE POSITIVE, PRECISE AND CLEAR

[ ~ Dont forget to complete the work by tomorrow. ][ ~ Dont forget to complete the work by tomorrow. ][ ~ Please remember to complete the work by tomorrow. ][ ~ Please remember to complete the work by tomorrow. ]


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5. GOOD LISTENING5. GOOD LISTENINGSUPPLIESSUPPLIESTHE BUILDING BLOCKS OFTHE BUILDING BLOCKS OF

GOOD UNDERSTANDING ANDGOOD UNDERSTANDING AND

GOOD COMMUNICATION SKILLSGOOD COMMUNICATION SKILLS~ Listening is an active process involving :~ Listening is an active process involving :

Ears for verbal communicationEars for verbal communication

Eyes for non-verbal communicationEyes for non-verbal communication

Body for gesturesBody for gestures


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66.. WELL-TIMED PAUSESWELL-TIMED PAUSESGIVE TIME FORGIVE TIME FOR

EXPLANATION,EXPLANATION,

EVALUATION &EVALUATION &DEVELOPMENT OF THOUGHTDEVELOPMENT OF THOUGHT

~ Facial expressions reveal the difference between~ Facial expressions reveal the difference between

a pregnant pause and an embarrassed silencea pregnant pause and an embarrassed silence


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7. SUMMARISING7. SUMMARISING

IS AN ESSENTIAL SKILLIS AN ESSENTIAL SKILL

WHICH TAKES STOCK OFWHICH TAKES STOCK OF

THE MAIN POINTS COVEREDTHE MAIN POINTS COVERED


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8. EMPATHIZE8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGEWITH THE RECEIVER OF THE MESSAGE~ put yourself in the other persons position,~ put yourself in the other persons position,

understand the other persons perspectiveunderstand the other persons perspective

and then proceed to interactand then proceed to interact


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99.. COMMUNICATIONCOMMUNICATIONMUST APPEAL TOMUST APPEAL TO

BOTH MIND AND HEARTBOTH MIND AND HEART~ appealing to mind requires facts, evidence and logic~ appealing to mind requires facts, evidence and logic

~ appealing to the heart, more difficult,~ appealing to the heart, more difficult,

requires touching the soul -requires touching the soul -

based on mutually respected valuesbased on mutually respected values


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10. KEEP THE COMMUNICATION SIMPLE10. KEEP THE COMMUNICATION SIMPLE

~ say it in simple sentences, with no twists and turns~ say it in simple sentences, with no twists and turnscommunicate to express but not to impresscommunicate to express but not to impress


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11. TELL IT AND TELL IT AGAIN,11. TELL IT AND TELL IT AGAIN,

IF NECESSARYIF NECESSARY~ tell the point once ~ tell the point once

then come back andthen come back and

hit it again, and again.hit it again, and again.


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12. COMMUNICATE WITH CONFIDENCE12. COMMUNICATE WITH CONFIDENCE~ communication exposes~ communication exposes

your inner thoughts, feelings and sentiments.your inner thoughts, feelings and sentiments.

Your confidence, or the lack of it,Your confidence, or the lack of it,

is getting transparently revealed.is getting transparently revealed.


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13. PRACTICE THE ART OF COMMUNICATING13. PRACTICE THE ART OF COMMUNICATING

ON PAPERON PAPER~ thinking on paper & saying on paper~ thinking on paper & saying on paper


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14. COMMUNICATION IS IRREVERSIBLE14. COMMUNICATION IS IRREVERSIBLE~ communication cannot be reversed~ communication cannot be reversed

[ reversible processes water and ice[ reversible processes water and ice

irreversible processes milk and coffee ]irreversible processes milk and coffee ]

Only minimizing the hurt feelings is possible,Only minimizing the hurt feelings is possible,

but the damage has already been done.but the damage has already been done.[ ~ forgive but not forget ][ ~ forgive but not forget ]

Be highly careful, thoughtful and purposefulBe highly careful, thoughtful and purposeful


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15. COMMUNICATION15. COMMUNICATION IS MOREIS MORE

A PEOPLE PROCESS THANA PEOPLE PROCESS THAN

A LANGUAGE PROCESSA LANGUAGE PROCESS~ communication is a series of actions and reactions~ communication is a series of actions and reactions

communication influences our own and that of otherscommunication influences our own and that of others

behaviourbehaviourcommunication reflects the true personality of ancommunication reflects the true personality of an

individualindividual


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16.16.COMMUNICATIONCOMMUNICATION

CAN ALWAYS BE IMPROVEDCAN ALWAYS BE IMPROVED~ practice, more practice and much more practice~ practice, more practice and much more practice


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17. COMMUNICATION AND FEEDBACK17. COMMUNICATION AND FEEDBACK

~ feedback ensures that message has been received~ feedback ensures that message has been receivedin the manner, that was originally intendedin the manner, that was originally intended


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18. COMMUNICATION AND CLARITY18. COMMUNICATION AND CLARITY


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19. COMMUNICATION AND COMMITMENT19. COMMUNICATION AND COMMITMENT


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20. COMMUNICATION AND CHARACTER20. COMMUNICATION AND CHARACTER


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20090320 - communication skills - 39s - rkm -

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