21 tips of telephone etiquettes
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21 Etiquettes a person should have while talking on PhoneTRANSCRIPT
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21 TIPS OF TELEPHONE ETIQUETTES
By…..Lt Col Karan Dixit
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•Pick the phone, at worst, at the third ring.
•Set / have a standard greeting.
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•Create a dialogue not a monologue.
•Speak pleasantly (creating a good rapport).
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• Smile on phone in order to have a good pleasant voice or tore.
• Sound alert and active – let not your voice sound lazy, tired, and rude, bored or disinterested.
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•Use a low pitch tone, high pitch will sound like shouting.
•Use a vocal response not dead silence.
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•Be polite or courteous to all calls irrespective of the circumstances.
•Use simple words that the caller will understand. Avoid industrial jargons.
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•Don’t eat, sip a drink, and chew gum while on phone.
•Listen very attentively.
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• Don’t work or do other things while on phone, the caller can sense your distractions.
• When transferring calls, whether in coming or out going, identity each party to themselves.
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•Don’t keep the caller on hold for more than sixty seconds without communicating your effort.
•Say ‘thank you’ for holding on. The caller feels appreciated.
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•Return all calls promptly – if you were not available. When people call and the recipient is not available, ensure you deliver the message.
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•Treat every call as a first time call.
•Treat all calls as customers, all customers as friends.
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• Your phone should not ring in a meeting; either switch it off or put it on vibration.
• When ending your call ensure there are no unfinished business. Let the customer sound pleased ask “is there anything else I can do for you.”
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BE THE BEST YOU CAN BE ON THE PHONE. IT GOES A LONG
WAY YO SAYING WHO YOU ARE
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QUESTION TIME?
THANK YOU FOR LISTENING.