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8/4/2019 Etiquettes Latest

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PROFESSIONAL

ETIQUETTES


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What is Etiquette?


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Websters II New College Dictionary: The forms andpractices prescribed by social convention or

by authority.

Oxford Reference Dictionary: The code of politebehavior in a society.

The conduct or procedure required by goodbreeding or prescribed by authority to beobserved in social or official life. - MerriamWebster Dictionary


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Etiquette means behavingyourself a little better than isabsolutely essential.

Will Cuppy


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Manners

Coded BehaviorCharacterHabitsThought

Websters dictionary defines it as the forms , manners, andceremonies established by convention as acceptable orrequired in social relations, in a profession, or in officiallife.


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Principles underpinning all

etiquette: the Golden andPlatinum rules

Golden: Treat others as you would like tobe treated

Platinum: Treat others as they would like

to be treated


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Difference Between School andBusiness

School Individual

Tests

Quantified

Customer

Objective

Written

Senior

Business Teamwork

Relationships

Subjective

Employee

Judgments

Verbal

Trainee


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Perception Equals Reality

Two Stages:

InitialPerception (Immediate)

SustainedPerception (Over Time)


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Initial and Sustained Perception

InitialPerception SustainedPerception

Presence Personal Substance Appearance & Professionalism Manner & Style Attitude

Etiquette Integrity

Awareness

Civility

Work Ethic & DisciplinePresentation Listening and Interpersonal Skills

Meeting Skills

Business Meals


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Etiquettes & Manners are your Soft Skills

Your Hard or Technical skills can get you a job Butwhat keeps you climbing the ladder of success are yourSoft Skills & Etiquettes..


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Factors Influencing Etiquette

Physical Grace Beauty Handsome

ExternalAppearance

Schooling

Family Friends Education Marital life

Psychological

Childhood Origin Parental

Heredity


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Where Etiquette is required

Personal Family Home, Schools, College Social, Cultural Office

When Etiquette is required

Part of your life

You and the environment


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Why Etiquette is required ?

Professional etiquette - must for Careerbuilds leadership, quality, business & careers It refines skills needed for exceptional service

Without Etiquette

You limit your potential Risk your image Jeopardize relationships


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Differentiates people in a competitive market

Honors Commitments to quality and excellence

Enables them to be confident in a variety of settings with a variety ofpeople from all walks of life

Modifies distracting behaviors and develops admired conduct

How Etiquette Pays Off !


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First Impressions

It is much easier to make a good first impressionthan to correct a bad one..

Rule of TwelveThe first twelve inches from the shoulders upThe first twelve steps a person takes

The first twelve words a person speaksAccording to a research, 55% of our behavior and appearance remains in the mind ofthe person we meet within the first 30 seconds! (Prof. Albert Mehrabian)


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People often speak of good manners as anaccomplishment. One should speak of them as a duty.

But what are good manners?

Such manners that society recognizes as being agreeable& acceptable to all..

....Manners that replace rudeness, crudeness andcoarseness with gentle behavior and finesse


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Every individual should observethe laws of politeness

It is the expression of good-willand kindness. It promotes both

beauty & gentleness in theperson who possesses it; andhappiness in those who spendtime around her/him.

It is a duty, and should be a part

of every formal training.


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Your Behavior

Social upbringingMaking Right FriendsCultivating the charmClass & Quality

Education


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Etiquette to make People Like You

Become genuinely interested in other people

SmileRemember that a mans name Be a good listener. Encourage others to talk about themselves.Talk in terms of the other mans interest. Make the other person feel important - and do it sincerely.


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Will formal training enhance yoursoft skills?

There is a lot of argument in the industry asto whether it is possible to enhance softskills in a few hours of training, especially

when one considers the fact that a personhas lived with those traits all his life. Tothis, the answer is harsh but real -- a

professional who wants to do well in his/her career does not really have a choice


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In the initial years of your career,

your technical abilities are important to get

good assignments. However, when itcomes to growing in an organization, it is

your personality that matters, more so in

large organization where several peoplewith similar technical expertise willcompete for a promotion.


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Personal Hygiene Skin Hair Hands Nails Tooth Feet

Shoes Uniform Jewellery

Mind & Soul

ThoughtsHabitsCharacterAttitudes

PosturesSitting

Standing Talking while standing Good Posture Impatience Sitting in Groups

PERSONAL ETIQUETTE


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Personal Etiquette

Dress Codes

Informal Formal

For the occasion guests, location, eventWhen in doubt - opt get into comfortable cloths

Casual appropriate jeans, shorts, etc.Business Casual open collar, slacks, skirtBusiness Professional jacket, tie, ladies suit or dressSemi Formal Suit for men, cocktail dress for womenFormal Suit or tuxedo for men, formal dress or sari, salwar

kameez for women.


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Dress Code - Men

Ties should reach your belt buckle

Wear a long sleeve shirt with a suit.

Socks match either pants or shoes.

Button suit or sport coat when standing.Two button coat button top buttonThree button coat button top two buttonsDouble breasted coat button all buttons


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The Size, color and fit of Socks


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A

BetterwaytoDress


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Dress Code - Women

Use fragrances sparingly. However important to smell good. So let

the fragrance be subtle.

Makeup and jewelry should be kept simple

If the men are wearing ties, you should be wearing hose

Avoid all clothing that is too revealing or too restrictive

Dont wear heels so high that you are unsteady (common height 2-3)

Nails should kept clean and nor very long


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Non Fussy and Clean, yet traditional


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Business & Workplace Etiquettes -


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You

Office Codes Behavior

Rules & Regulations

Policies & Principles

Regularity / Punctuality

Organising your day

Uniform / Dress Codes

Reporting for duty

Greetings

OFFICE ETIQUETTE

Subordinates

Casual / Contract Workers

Bosses

Superiors


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Treat People as if they were what they ought to be and you

help them to become what they are capable of being


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Showing Respect :

We all want respect, no matter what age we are, nomatter what position we hold or what job function wedo.

The key is to know that each person, no matter howlong they've worked or how adept their skill-set,deserves respect, because we are all human beings


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Etiquette to win People in your way

The only way to get the best of an argument is to avoid itShow respect to other mans opinions. Never tell a man he is wrong If you are wrong, admit it quickly and emphatically Begin in a friendly way

Get the other person saying yes, yes immediately

Let the other man feel that the idea is hisTry honestly to see things from the other persons point of view

Be sympathetic with the other persons ideas and desires Appeal to the nobler motives Dramatize your ideas

Throw down a challenge


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Greetings & Meetings

In todays workplace, gender is removed from all etiquette although it

varies in different cultural contexts.

Whoever reaches the door first, opens it and holds it for others. Howevertraditionally men always held doors open for female colleagues to gothrough.

One school of practice believes that a woman does not need to risewhen a male colleague joins the table. Although in the corporate worldtoday, both men and women rise to meet and greet someone, especiallywhen a handshake is involved.

It is not expected for a male business companion to seat a femaleassociate. Though tradition defines it otherwise.

Whoever extends an invitation to a meal pays for the meal.


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Some Rules :

..Address people by their formal name whenmeeting them for the first time, unless introduced to

them only by their first name

.Address everyone formally until they ask you to

use their first name. Do this with everyone you meet, it'sa sign of respect.


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Introduce everyone, no matter who they are.

To break barriers between different age-groups,

genders and nationalities, make people feel valued.

The best way to do this is to introduce people to others

whenever the opportunity presents itself Introducingothers shows youre etiquette savvy and helps you

make important allies too.


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Be the first to extend your hand for a handshake, andlook the person in the eye.

This small act of courtesy goes a long way in makingsure all people work well together.


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Give a good handshake that conveys the message,"Welcome! I'm open to engage in conversation with you!"

Limp handshake ? Work on improving it ,as instead ofshowing your warmth, confidence and charm it exposes

your lack of it !


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Etiquette for Reprimanding & Counseling

Begin with praise and honest appreciationCall attention to peoples mistakes indirectly Talk about your own mistakes before criticizing the other person Ask questions instead of giving direct orders Let the other man save his face

Praise the slightest improvement and praise every improvement.Be hearty in your approbation and lavish in your praise Give the other person a fine reputation to live up to Use encouragement. Make the fault seem easy to correct\ Make the other person happy about doing the thing you suggest


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Body Language

Your body language often reveals more about you thanverbal communication. Be conscience of it, because itis always being observed.

Good posture displays confidenceDont slouch stand and sit uprightDont fidget it is annoying and a sign of boredomKeep hands away from your mouth when speakingHonor others personal spaceBreak nervous habits, such as: gum chewing, drumming fingers, hairtwirling, nail biting, etc.

Dont show the soles of your shoes while sitting, especially in thecompany of individuals from other countries


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Establishes dominance orcommunicates there are issues.

Says, dont draw near keeps people at bay.


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Say "Please" and "Thank you"!

This little courtesy is vital to show respect. It makespeople understand you appreciate what they can do orhave done for you.

Forgetting a basic courtesy such as a "please" or "thank

you" shows lack of appreciation and concern for otherswhich is disrespectful and degrading.


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Conversation

All rapport is built upon conversationmost begin with small talk

Approach with a smile and eye contact

Open a conversation with a genuine compliment or an open endedquestion

Whatever you do, dont begin with a lecture about yourself.

Turn the spotlight on others.


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A Good Conversationalist:

Is polite

Is a good listener

Puts others at ease

Can discuss numerous issues

Asks good questions

Never interrupts


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Do not use sloppy languagewe are products of ourenvironment. Many a times we use words and the manner in whichwe use them are based on what we heard our parents.

Use correct terms.. Improve your vocabulary constantly.

Anyways, Preponed ?????

Using sloppy words will lessen your credibility withothers. Yeah!Rather than yes, You guys rather than you etc.

Giggling. Is not acceptable, distracting and an unprofessional

habit.

Inappropriate touching handshake is the only legitimate form of

touch in business. A pat, or a nudge or touch on the arm can beperceived differently in different cultures.

Hands above the board, not hidden away in pockets. It indicates

that one is holding something back.

Gumchewing does not belong to workplace. It is unprofessional!

Throat clearing as a habit during conversation can be very

distracting. When theurge to clear your throat becomes a habit, tryswallowing instead.


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Never interrupt someone In casual work environments,people can easily forget basic courtesy, andinterruption can sometimes becomes a real problem.

Remember that its always rude to interrupt, especiallywhen someone is making an important point or addressing

a group


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Walking unannounced or uninvited into someones office isanother form of interruption, and it makes a bad impression.

You may not need to make an appointment to see yourboss or a colleague, but you should always make sure theperson is not busy when you want to talk.

Telephone Tips


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Telephone Tips

Tone and voice clarity are moreimportant than the words you use.

Smile & speak clearly and slowly.

Return all calls within 24 hours.

Never eat, drink or chew gum whiletalking.

Always begin a call by introducingyourself, your company and with whomyou wish to speak.

When answering a call immediately writedown the callers name and repeat itduring the conversation.


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Remember Start with consideration and respect.

No matter whom you come in contact with, that person deservesbeing treated with respect and dignity .

Even if you dislike someone for his or herbehavior, youll come out on top if you maintaina respectful manner.


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"A true professional treats others with respect,

and expects the same from them." This doesn't mean you

have to let people step on you, but it does mean showing concern for theirfeelings, respecting their opinions, and being honest with them If you thinksomeone else is mistreating you, deal with it and tell them you won'ttolerate disrespect."
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Anyone who thinks that kindness isn't a necessity intoday's work environment isn't thinking.

Kindness is one of the most important skills in dealingwith people of all ages.

Every living thing responds to kindness. Use this skill forgood results in handling people. Help others wheneveryou possibly can

Kindness


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Never be late for an appointment the busier people are, theless tolerance they have for others being late its construed as

being rude!

Plan your meetings meticulously, efficient and productive..Start with an agenda, give each person a reason for being present,distribute the agenda to all well in time, begin the meeting on time,state the purpose, involve all , maintain control and summarize atthe end of the meeting, end the meeting promptly.


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Help your juniors and subordinates

Dont bully them or allow your

peers to do so.


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Refrain from Gossip..Keep gossip or hurtful informationto yourself.

Do not spread rumors or encourage them.

Gossiping is against the principles ofkindness.

Would you like someone to gossip about you?


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Respect everyones privacy Do not eavesdrop on anyone.

It is a RUDE thing to do !

Give each individual the space he or she is due, as you would

expect to be given your own space and privacy. Respect theirindividuality and privacy


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Do not encourage or indulge in politics at workplace

Refrain from Politics ! Indulging in Office Politics is against theaccepted norms of Etiquettes Refrain from getting involved in such

politics.


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Let go..

Dont let your emotions overrule your good sense.Maintain your professionalism at all times.

Never burn bridges behind you

Rather than placing yourself in a compromising position,

remember many a times Silence can indeed be golden

Be ready to seize and act upon any opportunities thatmay appear. Keeping yourself in a positive frame ofmind will ensure that you are always prepared to present aprofessional and polished image to any potential employer.


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Integrity :Maintain your integrity at all times When you make a promiseor give your word, you need to follow through on it If you areunable to keep the promise or fulfill the commitment, youmust be prepared to make amends and set things right


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Remember Trust is fragile... Very easily broken and verydifficult to regain.

Only People with integrity are the people wecan trust !


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Mind Your Language !

Language counts.

Your point wont come across any better if you use rude,

derogatory, or obscene language, no matter whom youreaddressing.

Talk like a professional and youll be seen and treated as one.


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Choose Your Companions Carefully :

Be careful which crowd you associate with It may be more fun to

hang out with the group that talks loudly, cracks jokes, and ridicules

coworkers, but doing so could leave a bad impression with the boss &others


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Its nice to fit in, especially when you have to spend so

much time with the same people... But the officeisnt a place where you hang out

with friends and get boisterous. Its aplace to get work done !!


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Keep your productivity high :

Keep your productivity high You are paid towork, so work ! No goofing in office hours


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Practice

Leave gender out of the equation :

Coworkers are peers, regardless of gender.

Be sensitive towards female colleagues.

Of course, dirty jokes, off-color remarks, and discussion of certain

private matters are an absolute no-no. Period!!!!!


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Dining Decorum

Give your guest the seat with the best view

Dont discuss business until after orders are

placed

Keep purses and briefcases off the table

Eat and drink slowly

Avoid sending food back

Pay if you extended the invite

Treat all restaurant staff with respect

Dining Etiquette


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Table settings are like road maps that guide you through

the courses of a meal. Forks are placed to the left of the plate Glasses or crystal stem-ware are to the right of the dinner plate. Knives and spoons are placed at the right side of the plate.

Remember the etiquette rule, solids to the left, liquids to the

right. During the courses of a meal you pick up the silverware piecesfrom the outside in, toward your plate.When posting a dinner, dont forget your guests special dietaryneeds. Do try a little of everything on your plate. Napkins are to remain on your lap until the completion of the meal. Do compliment the host/ess on the preparation, tastiness orpresentation of the meal


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A Formal Place Setting

Butter knife

Dessert spoon

Dessert fork

Water goblet

Red wineglass

Whitewineglass

Dinner knifeDinner spoon

Soup spoonDinner forkSalad fork

Salad plate

Dinner plate

Bread plate

Basic Table Manners


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Beginning of the meal

Posture Eating SoupIt is best to order foods that can be eaten with a knife and fork.Finger foods can be messy and are best left for informal dinning.

Do not order alcoholic beverages.

Do not smoke while dining out. Sit up straight at the table. It makes a good impression.

Do not season your food before you have tasted it. Never chew with your mouth open or make loud noises when youeat.Do not slurp soup from a spoon. Spoon the soup away from youwhen you take it out of the bowl and sip it from the side of thespoon. If your soup is too hot to eat, let it sit until it cools; do notblow on it.

Basic Table Manners


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Basic Table Manners

If food gets caught between your teeth and you cant remove it with

your tongue, leave the table and go to the mirror where you canremove the food from your teeth in private. You should not leave the table during the meal except in anemergency.Something that you need which cannot be reached easily, politely

ask the person closest to the item you need to pass it to you. Dropping down of silver ware Food spillage off your plate Spitting Removing inedible from the mouth

Offering food at table Finger Bowls

Foods to be taken by hands


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Foods to be taken by hands

Bacon Bread

Cookies Chips, French fries, Fried Chicken, and HamburgersHors dOeuvres, Canaps, Crudits Sandwiches Small fruits and Berries on the stem

Indian FoodsPizza Snacks.the list is expandable.


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Messy Meals

Avoid difficult-to-eat and odorous foods:

Lobster or crab

Corn on the cob

Unshucked oysters

Barbeque ribs

Fried chicken

Garlic


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UNDERSTAND GLOBAL VARIATIONS


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White Socks!

Tips to Look Your BEST


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Your appearance impacts your mood andconfidence

Dress to fit your audience & yourself

Clothing should fit & be well-maintained

Dark colors compliment your shape and create

the appearance of authority, but if the skin textureis darker go for earthy shades.

Polish your shoes people notice!

Quality accessories are important; briefcase,

purse, umbrella, etc


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BIG NO


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Your BEST


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AT THE WORKPLACE ..MUST NOT BE

TOLERATED OR ENCOURAGED

Sexual harassment has no place at work, or for that matter, incivilized society Do not allow or tolerate such behaviour If youobserve such behaviour, speak out against it Remember, it is

also a punishable offence !

Gender Discrimination :Gender Discrimination Do not discriminate against femalecolleagues. Allow them equal opportunities Be aware that what

men can do, women can also do, and maybe even do it better! Respect them as equals and acknowledge their contribution


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Office Equipment :

Office Equipment Its there to make your work easier Use it

judiciously. Handle all office equipment carefully.Care for it as you would for anything that you owned.Remember, misuse of office equipment leads to breakdowns,affecting your productivity.

Misuse of equipment also includes using it for your personalwork Office Telephones, Computers, Photocopiers, Transport &Stationery items etc are meant for Official use only. Avoid using

them for your personal work. Respect the trust thatyour employer has placed in you do not

violate it .


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Always keep these basics in mind :

.Understand that nobody is born with these etiquettes.One has to study & learn them. They can also be learnt byobserving others and imbibed by the process of Vicarious

Learning.

But neither are these difficult to learn or put into practice

And YOUR decision !

All it takes is the right Attitude ! Do you have it in you ?

In Conclusion


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In Conclusion


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