professional & social etiquettes
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Social Etiquette
By:-Amit Hasija
Principal-RIMT-Institute of Hotel Management
Meeting and Greeting
• Who introduces who?– Traditionally, a man is always introduced to a
woman. Not necessarily in business.– Highest person of rank is mentioned first.
Remember: “Big, may I introduce Small.”– A younger person is always introduced to an
older person– It is helpful to include the persons title– Always state your name.
Tricks for remembering names
• Repeat the person’s name a few times to yourself after you’re introduced.
• Use the person’s name immediately in the conversation after an introduction.
• Immediately introduce that new person to someone else you know.
• Jot down the person’s name
Mastering the Handshake
The Pull-In
The Two-Handed Shake
The Topper
The Finger Squeeze
The Bone Crusher
The Palm Pinch
The Limp Fish
The Proper Handshake
• Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice
from the elbow • Is released after the shake, even
if the introduction continues • Includes good eye contact with
the other person • Hold your drink in your left
hand to avoid a cold, wet handshake
Posture and Poise
The Etiquette Survival KitFor Teens
What is Diversity?
What are some examples of human diversity?
AgeRaceEthnicityCultureGenderSexual
Orientation
Marital statusPhysical statusEconomic classEducationReligionPolitical
Ideology
Conflict in the Workplace
• Stereotyping
• Disrespect
• Generalizations
• Lack of Awareness
Benefits of being Culturally Sensitive
• People respect you
• Less conflict
• Problems are easily solved
• Business is more successful – meaning more job security
Asian CulturesJapanese• The bow symbolizes respect and humility. • The “ok” sign is a symbol for money.• The business card – treat it with respect.• Very punctual. It is rude to be late to a business meeting.
Chinese• Opening a gift in front of the giver signifies the gift is more important
than the giver.• The triangle is considered a negative shape.
Thai• Never touch the head or pass an object over the head – the head is
considered sacred in Thailand.• Never cross your legs in the presence of an older person.
European and African Cultures
• In Great Britain, the napkin is a child’s diaper. They call it the Serviette.
• In France, the “ok” sign means zero.• In Germany, first names are seldom used when doing business.• In Germany, gifts are rarely exchanged and are usually not
appropriate.• The number 7 is considered bad luck in Kenya and good luck
in Czech Republic.• In Bulgaria, a nod means “no” and shaking you head means
“yes”.• In some African countries, the color red represents witchcraft
and death.
Middle Eastern Cultures
• Never, never eat with your left hand.
• Never sit in a position that displays the sole of your foot to an Arab, especially women.
• Never ask a businessman about his wife or other female members of his family.
• Famous for their hospitality. The coffee ritual.
South America
• Much more relaxed attitude toward time.
• In Brazil, the “A-OK” gesture means “up yours” (to be polite).
Respecting Gender and Sexual Differences
• Best Rule of thumb - Never make jokes or snide remarks about gender or sexual preference.
• What people do in their private lives is exactly that : Private.
Respecting Physical Differences
• Don’t stare or avert your gaze. • Avoid using words such as “handicapped”,
“crippled” and “invalid”• Avoid using “healthy” and “normal’ to refer to
those without disabilities.• Talk to everyone in a medium tone of voice.• Helping someone is discouraged, unless given
permission to do so.
Dining with Style and Grace
Knowing table etiquette will put you at ease.
Your Basic Place Setting
The Formal Dinner Table Setting
Thank You