business & social etiquettes
DESCRIPTION
Etiquette is French for Label and by following the proper set of Business & Social etiquette we are actually presenting ourselves well labelled to the World....TRANSCRIPT
Business & Social Etiquettes
Benefits of Etiquettes
Gives tools to the professionals to impress the clients & colleagues
Gives the organization an overall polished, professional image
It positions others at ease so that the business can be conducted
Builds confidence and helps create a winning style
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Helps to establish rapport with others more easily
Possessing a high level of etiquette knowledge and skills, which builds confidence and insists the
perception of trust worthiness in others.
Six “S” of Meeting & Greeting
Shows Respect Stand1
Encourages a smile from the recipient Smile2
Look into recipient’s eyes See3
Utilize proper greeting with a firm Handshake Shake hands4
Speak your name slowly and distinctly Speak5
Address the recipient with their name Say6
The Four Magic Pills
Handshake & Greeting
3…
These work wonders !
Eye Contact
1…
2 Smiling
2…
2
Posture
4…
2
Eye Contact
Magic Pill - 1
Good eye contact helps in making the speaker understand that you are paying attention to what is being told & it involves blinking, relaxed facial expressions & maintaining contact about 60 – 70% of the time
Looking at the speaker with moderate eye movements
Builds Rapport
Accounts for the majority of non
verbal communication
you send across.
Smile Magic Pill - 2
Smile is the only curve that makes everything straight.
Connect your smile with
appropriate movements &
gesture
Intersperse a reassuring smile
with your message
Communicates positive energy
you possess
Handshake Magic Pill - 3
The handshake creates an emotional bond and allows you to enter into someone’s personal space
Good Length
Firm & Comfortable
Expected & Anticipated.
PostureMagic Pill – 4
Good, straight Posture indicates leadership and confidence. Stand on the
balls of your feet & lean slightly
forward.
Head held up, chest out,
shoulders back
A good posture always
communicates confidence & attentiveness
While in Office…
1. It is rude not to greet people when you enter an office
2. Make a habit to smile and say “Good Morning” and you will help the workplace have a more pleasant environment
3. You are never too occupied to say a “Hello”
You got to be kidding…
GOSSIP....
1. Everyone wants to hear it unless its about them
2. Its always better if we keep it to ourselves
1. People will form their first impression of you in 7 to 30 seconds.
2. Your task is to make a favorable impression so you have to dress accordingly.
3. It is important to give off the confident and desired impression when meeting a client for the first time.
Appearance
Tips on Handshake by ExpertsAn Audio Visual …
1. Take time to say “please” and “thank you” more often.
2. Don’t forget to say “Hello” rather than “Hi”.
3. Say “you are welcome” rather than “no problem.”
Finally…