business etiquettes introduction

Business EtiquettesIntroductionsSchool of Business Management

Shoolini University

Career Limiting Move

C-L-M

School of Business Management

3First Impressions

• Within 30 seconds people judge your• Economic level• Educational level• Social position• Level of sophistication• Level of success

• Within 4 minutes people decide your• Trustworthiness• Compassion• Reliability• Intelligence• Capability• Humility• Friendliness• Confidence

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4A,B,C’s of Image

• Color, wardrobe, groomingAppearance

• Etiquette, civility, attitudeBehavior

• Verbal, nonverbal, writtenCommunication

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5

Meet and Greet• First impressions are lasting, and it is sometimes the

only opportunity you may have.

• Therefore, a powerful and lasting introduction can give you the edge when meeting new people for the first time.

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6

Meeting and Greeting

Who introduces who?

Traditionally, a man is always introduced to a woman. Not necessarily in business.

Highest person of rank is mentioned first. Remember: “Big, may I introduce Small.”

A younger person is always introduced to an older person

It is helpful to include the persons title

Always state your name.

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7

Social Protocol for Introducing People in a Business Situation

• In a business setting, always introduce people by saying their title and full name first, and then follow with a brief interesting or relevant piece of information about the people you are introducing.

• Example: When introducing Sally Rider, one of your advertising and marketing managers, to Dr. Jennifer Wilkins, a business client, you introduce Sally (a subordinate employee) to the senior professional (in this case, the client):

• If the person you are introducing has no title, you do not know their title, or it would seem too formal for a particular setting, you can offer their name first, but still followed with information about what they do:

• Example: This is Margaret Dixon. She heads up the new software development team at ABCDE, Inc.

Ms.

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8

The Art of Business Introductions

• Business etiquette rules for introducing people in a business setting are not much different from the accepted customs of personal introductions in a social setting. Unfortunately, the rules of introduction are not so straightforward and simple as one might think, and who you introduce first does matter.

• For example, in most social settings in the U.S. (and in fact, world-wife) it is still considered customary and preferred for women to be introduced to men (instead of men being introduced to women). But as women achieve more equality this rule is changing, particularly in the U.S. business world.

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School of Business Management 9

Professional Etiquette—Handshake

• Offer entire hand, web-to-web, shake lightly and release

• Know whom to introduce first• Junior to senior• Fellow worker to client

• Eliminate slang/jargon from your vocabulary

• Always on time, always organized, always ready

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Business networking in social situations

• Never introduce yourself by your title

• Name tags on your right shoulder

• Keep your right hand free• Stay informed of current

events• Maintain eye contact

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11Showing Respect

Always use last names with customers unless they are about your age and rank

Don’t keep customers waiting

Escort clients out

When someone of higher rank or from outside the organization enters, everyone in the office stands

Junior employees stand until seniors sit

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Tricks for remembering names

Repeat the person’s name a few times to yourself after you’re introduced.

Use the person’s name immediately in the conversation after an introduction.

Immediately introduce that new person to someone else you know.

Jot down the person’s name

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Situations Where Social and Business Introduction Rules Are the Same

In both business and social situations, you should always introduce:

Younger people to older people;

Junior ranking professionals to senior ranking professionals;

Business contacts and staff to clients;

Personal acquaintances and family members to business professionals when attending a business function; and

Guests to their hosts.

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Introducing Yourself

• When you meet someone new & nobody else is to introduce you.

• If you are meeting new colleagues, associates or clients.• To introduce yourself extend your hand and say,• If you have previously been introduced to someone do

not assume that they will remember you. Be prepared to reintroduce yourself should it be necessary• "Hello, I am __________. I am the from Company ABC.

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When making introductions:

Always determine the order of precedence. Say the most distinguished person's first and last name or title

and last name, first. Use appropriate names.Choose appropriate introductions: Formal: "May I present...?" Business or social: "May I introduce...?" or "I would like to introduce...", Casual: "This is...", which may appear unsophisticated.Always stand for introductions. It shows respect.If you forget someone's name, admit it, apologize and ask for the correct pronunciation.Introduce yourself, when necessary.Introduce and address people by their preferential name.Responding to introductions: Formal: "How do you do?", Business or social: "How are you?", Casual: "Hello.".

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How to Respond to an Introduction

When someone has just been introduced to you, your response should be genuine, short, and simple. You

should also should repeat the person’s name at the end of your greeting.

• Examples: • “It is so nice to meet you, Dr. Wilkins. I

have followed your work for years with much enthusiasm.”

• ”It is wonderful to finally meet you, Dr. Wilkins. I look forward to working with you.”

Repeating the name of the person you were just introduced to serves two

purposes: it shows polite respect and it helps you to remember the person’s

name. You can also add a brief comment about the person (not about

yourself):

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How to Respond to Being Formally Introduced to Business Men

• Simply add “Mr” in front of their last name. For example, if John Smith was introduced to you, an acceptable response might be, “It’s an honor to meet you, Mr. Smith.”

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How to Respond to Being Formally Introduced to Business Women

• Always go with “Ms” if you do not know the marital status or title of a woman. Incorrectly using “Mrs” offends some women, whereas calling a woman “Ms” (even when incorrectly used) is not nearly as offensive. • Never address any woman as “Miss” unless she has specifically

been introduced to you as “Miss.”

• When to Use Miss, Ms, or Mrs • Introduction Etiquette Tip: Never respond to the initial

introduction with a personal brag about yourself. For example, you would not respond to being introduced to Dr. Wilkins by saying, “It is nice to meet you – I always wanted to be a doctor!”

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http://womeninbusiness.about.com/od/businessintroductionrules/a/whenusemissms.htm


Business Cards

Manage business card exchanges flawlessly

Always have a supply of cards

Ask for someone’s card before offering your own

Present card face up

Take time to look at received card

NEVER turn down an offered card

Be selective when distributing cards

Be aware of international card etiquette

Always use the right hand to give and receive business cards.

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20Business Cards

Business cards are an internationally recognised means of presenting personal contact details, so ensure you have a plentiful supply.

When travelling abroad for business it is advisable to have one side of your business card translated into the appropriate language.

Business cards are generally exchanged at the beginning of or at the end of an initial meeting.

Good business etiquette requires you present the card so the recipient’s language is face up.

Make a point of studying any business card, commenting on it and clarifying information before putting it away

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21Art of conversation

Stir up some conversation when introduced

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22DiscussionsRojhe