“The rules and conventions governing correct or polite behavior used in society, in

a particular social or professional group setting”

Treating others with respect and being courteous

Being comfortable around people Making people comfortable around

you Presenting yourself with in good and

kind

• Society has become less formal• Rushing, cramming numerous activities• Making less time for ourselves• Making less time for our appearance• Use of slangs and abbreviations

The Rule of 12 in Business

The first 12 words The first 12 steps The first 12 inches

To Create a positive impression:-

Confident posture, Eye contact, Proper dress, Pleasant expression

Workplace Etiquettes Meeting & Presentation Etiquettes Telephonic Etiquettes E-mail Etiquettes Business Dining Etiquettes

• Avoid work-place tension • To avoid employee stress• Avoid misunderstandings• Employee job satisfaction• Increase productivity• Get the job done• To make the workplace a happy, stress-free place

WORKPLACE ETIQUETTE

Why Workplace Etiquette?

• Positive attitude• Willingness to help• Mutual respect• Punctuality• Respect for others opinions• Teamwork• Appearance

Show appreciation or give credit for a job well done

Speak well of your co-workersTry not to hurt anyone’s feelings

Arrive early to make sure meeting room is set up correctly.

Put agendas in place.Stand near the door to thank each

person who arrives.Ask what issues are of particular

interest to them. Introduce new members to existing

members

Ask new members of group to introduce themselves.

Ask old members to give their names and positions.

Preview the agenda and set a time limit for each item.

Summarize agreed upon actions, responsibilities and timing.

Later, write it as minutes and distribute it to relevant parties.

Thank group and guests for their time and contributions.

Problem with e-mail is that your tone can easily be misunderstood

Always read your email before it goes out Don’t forget the rules of spelling and grammar Never omit a greeting

and/or closing Never use ALL CAPITALS

Making the call Answering the phone Hold please Listening skills