brazil business etiquettes

8/3/2019 BRAZIL Business Etiquettes

http://slidepdf.com/reader/full/brazil-business-etiquettes 1/36

Business Etiquette



Business Etiquette

• ProfessionalEtiquette

• Dress Etiquette•

HandshakeEtiquette

• CorrespondenceEtiquette

•

Cultural Etiquette• Office Etiquette• Office Romance

12/31/11 22Vasant Parakhiya



Professional Etiquette

•

You only have ONEopportunity to make

a good first

impression




Making a good“First Impression”

Within 30 seconds people judge your

Economic level

Educational levelSocial position

Level of sophistication

Level of success

Within 4 minutes people decide your

Trustworthiness

Compassion

Reliability12/31/11 44Vasant Parakhiya



Meeting and Greeting

Who introduces who?

Traditionally, a man is alwaysintroduced to a woman. Notnecessarily in business.

Highest person of rank is mentionedfirst. Remember: “Big, may I introduce

Small.”A younger person is always introducedto an older person

It is helpful to include the persons title12/31/11 55Vasant Parakhiya



Tricks for remembering names

Repeat the person’s name a few times toyourself after you’re introduced.

Use the person’s name immediately in theconversation after an introduction.

Immediately introduce that new person tosomeone else you know.

Jot down the person’s name




What should I wear?

IDon’t

ThinkSo !!




Click icon to add clip art

Clothing Tips for Men

Conservative 2-piece darksuit, navy blue or mediumto dark gray.

Long sleeved blue or whiteshirt.

Silk tie complimenting incolor or style

Black dress socks

Dark polished shoes andmatching belt

Jewelry – No bracelets,earrings or large rings.12/31/11 88Vasant Parakhiya



Dress for Success




Mastering the Handshake

AndBody Language




The Two-Handed Shake




The Topper




The Finger Squeeze




The Bone Crusher




The Limp Fish





The Proper Handshake


Firm, but not bone-crushing

Lasts about 3 seconds

May be "pumped" once ortwice from the elbow

Is released after the shake,even if the introductioncontinues

Includes good eye contactwith the other person

Hold your drink in your lefthand to avoid a cold, wethandshake




Body Language

Do’s

Make frequent eye contact

Smile

Take notes

Smile

Nod frequently

Smile

Keep you hands out of your pocket

Don’ts

Slouch

Cross you arms

Tap your feet

Clear your throatrepeatedly

Bite your lips ornails





Correspondence Etiquette

Every written invitation gets aresponse unless it asks formoney

Respond within 1 week

Follow directions for response

Special instructions (dress code)will be in lower corners

Envelope will indicate if you maybring guest

Send “Thank you” letters

Always include a cover letter forwritten documents

Sit on written documents for 24





E-mail Etiquette


E-mail only those people to whomyour messages actually pertain to—don’t send mass or chain letters

M-ake a point of responding tomessages promptly

A-lways use spell-check andgrammar check before sendingmessages—be brief and clear

I-nclude your telephone numberin your message

L-earn that e-mail should be usedfor business rather than personaluse—don’t send anything youwouldn’t want to see in public





Voice Mail/Mobile Phone

UseRealize proper usage of mobile phones inbusiness

Understand how to leave an adequate voicemessage

Check messages frequently on a daily basisAvoid using in a restaurant, movie, church, ormeeting

Limit your conversation when in closequarters

Use a quiet voice

Don’t give out credit card #

Refrain from using when driving




Telephone manners

Answer the phone with your name and company (ordepartment)

When placing calls, state your name and company ordepartment immediately when phone is answered

Speak clearlyState the purpose of your call

Only use speakerphone for conference calls

Always smile when using the phone

Say please and thank you

Judge your audience before making small talk

Return your calls

Click to edit Master text sSecond level

● Third level●

Fourth level● Fifth level




Here are some

examplesof different cultures




What is Diversity?




Asian Cultures

Japanese

The bow symbolizes respect and humility.

The “ok” sign is a symbol for money.

The business card – treat it with respect.Very punctual. It is rude to be late to a businessmeeting.

Chinese

Opening a gift in front of the giver signifies the giftis more important than the giver.

The triangle is considered a negative shape.12/31/11 2727Vasant Parakhiya



European and AfricanCultures

In Great Britain, the napkin is a child’s diaper. They call it the Serviette.

In France, the “ok” sign means zero.

In Germany, first names are seldom usedwhen doing business.

In Germany, gifts are rarely exchanged andare usually not appropriate.

The number 7 is considered bad luck in Kenyaand good luck in Czech Republic.

In Bulgaria, a nod means “no” and shaking youhead means “yes”.

In some African countries, the color red12/31/11 2828Vasant Parakhiya



Middle Eastern Cultures

Never, never eat with your left hand.

Never sit in a position that displays the sole

of your foot to an Arab, especially women.Never ask a businessman about his wife orother female members of his family.

Famous for their hospitality. The coffeeritual.




South America

Much more relaxed attitude towardtime.

In Brazil, the “A-OK” gesture means“up yours” (to be polite).





Office Etiquette

Be self-aware-use common sense

Mind your own business

Avoid strong cologne

Never ever go over your supervisor’s head

Obey your company’s business dress attireKeep your germs to yourself

Treat every employee with the same respect

No matter your job or your title, always holdyourself to a higher standard





Meeting Etiquette

Always have your calendar,notebook & pen

Never bring up personalproblems/issues in aprofessional situation

Avoid “you” talk

Stay on schedule

In conference rooms hang backuntil power players have takenseats: ends and middle sides

of table are power seats12/31/11 3232Vasant Parakhiya




Office Romance

Dating a supervisor orsubordinate isabsolutely a no-no

Any behavior of asexual nature oncompany property givesthe company groundsfor legal action






Office Romance(When it Happens Anyway)


Risk loss of credibility

Difficulty focusing on workDon’t use work email orvoicemail systems

Remember when it ends you

will still have to work withthis person




THANK YOU

VISIT MY EMAIL ID

[email protected]

&

FEEDBACK

QUESTION



Thanks For Watchin

Please Share

Check out more great forwards at

[email protected]

Mo. No. :- 94279-13540

brazil business etiquettes

Documents