1. Implementation strategies &user adoption @ SNCB GroupArnaud WattiezContent Collaboration ManagerICTRA

2. AgendaA word about ICTRANWOW in the SNCB GroupImplementation StrategiesUser adoption & Change Management 3. ICT for RailtransportmobilitysecurityICT for 4. SOLUTIONS 5. NWOWintheSNCBGroupNWOW in the SNCB Group 6. NWOW is not just an IT initiativeNWOWintheSNCBGroup HR initiative for Teleworking Flex Offices near stations initiative Brussels South Antwerp Central Gent Leuven Namur Charleroi IT intiatives 7. Exchange 2010 Lync 2010 Sharepoint 2010Office 2010 Mail Calendar Tasks Mail Toools Presence InstantMessaging Audio/Video Conf Virtual Meetings Telephony Collaboration sites Content Mgment Enterprise Portal BI ReportingServices Apps Internet Sites ICTRAs NWOW strategy is to SIMPLIFY and MODERNIZEour collaboration and communication tools.. NWOWintheSNCBGroup 8. 3.000IM & PRESENCE USERSKey numbers39.000MAILBOXES1.500UC USERSNWOWintheSNCBGroup150COLLABORATION SITES 9. Our approachIMPLEMENTATIONSTRATEGIESSELL &DEPLOYPILOTPHASING 10. Phasing the deploymentsIMPLEMENTATIONSTRATEGIESEmail & CalendarCollaborationSitesInstantMessagingUnifiedCommunicationsIntranetsolutions 11. IMPLEMENTATIONSTRATEGIESImplement the solutionfor ICTRA at firstDeploy the solutionwithin the rest of the Group 12. Selling NWOW within an organizationIMPLEMENTATIONSTRATEGIES Adapt to your company culture Find the right sponsor Evangelization is important 13. VIP BROCHURES 14. VIP BROCHURES 15. PRODUCTINFORMATION FICHES 16. Selling NWOW within an organizationIMPLEMENTATIONSTRATEGIES Adapt to your company culture Find the right sponsor Evangelization is important Business case is not easy when addressing intangible assets Be prepared for a long journey 17. CHANGEMANAGEMENTUser adoption strategies 18. CHANGEMANAGEMENT Buzz & word of mouth is not enough Determine a change management strategy Adapt to your audienceUser adoption strategies 19. WITHPRESENCE, MYBOSS KEEPSWATCHING MEWITH INSTANTMESSAGING, MYEMPLOYEES WILLCHAT ALL DAY LONGINSTEAD OFWORKING 20. CHANGEMANAGEMENT Buzz & word of mouth is not enough Determine a change management strategy Adapt to your audience Drink your own champagne Set up a right communication campaignUser adoption strategies 21. CHANGEMANAGEMENTAWARENESSPOSITIVEMINDSETUNDERSTANDINGABILITYREINFORCEMENT 22. CHANGEMANAGEMENT Buzz & word of mouth is not enough Determine a change management strategy Adapt to your audience Drink your own champagne Set up a right communication campaign In class training is not the only option be creative Support sites | Videos | flyers | Champions | Key usersUser adoption strategies 23. SUPPORT WEBSITES 24. FLYERS & QUICK STARTGUIDES 25. DEMOVIDEOS 26. POSTERS 27. KEY USERSSTANDSKEY USER 28. ARTICLES ININTERNAL MAGAZINE 29. EMAILS 30. CHANGEMANAGEMENT Buzz & word of mouth is not enough Determine a change management strategy Adapt to your audience Drink your own champagne Set up a right communication campaign In class training is not the only option be creative Support sites | Videos | flyers | Champions | Key users Measure of success | Manage perception immediatelyUser adoption strategies 31. Arnaud WattiezContent Collaboration Manager ICTRAbe.linkedin.com/in/awattiez