62432236 p3 bpp summary slides awesome
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ACCA Paper P3 Business Analysis
Course slides
For exams in
June 2010
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Slide 2
Syllabus
A Strategic position
B Strategic choices
C Strategic action
D Business process change
E Information technologyF Quality issues
G Project management
H Financial analysis
I People
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Slide 3
Examiner & format of the exam
Examiner: Steve
Skidmore
Format of the Exam Marks
Section A Compulsory case study; in several parts
(Can be based on any area of the syllabus;not limited to Sections A-C)
50
Section B Choose two out of three questions (25marks each)
50
Total 100
Three hour exam + 15 minutes reading time
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The June 2009 exam
Topics examined in the June 2009 examQuestion 1 SWOT analysis; strategy evaluation and choice;
process deficiencies and recommendations torectify
Question 2 Reasons for success/failure; leadership styles;franchising
Question 3 Using financial information; implications of failingto follow proper evaluating procedures
Question 4 Management reward schemes; DMAIC
methodology
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The December 2008 exam
Topics examined in the December 2008 exam
Question 1 Environmental analysis (PESTEL); organisationalculture; strategic lenses
Question 2 Rationales for acquisitions, appropriateness of aproposed acquisition
Question 3 Software testing; project management and dealingwith slippage
Question 4 Reward management schemes assessingdeficiencies and limitations in proposed schemes
The December 2008 exam is included as Mock Exam 3 inthe 2009 BPP
Learning Media Practice and Revision kit
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The June 2008 exam
Topics examined in the June 2008 exam
Question 1 Environmental analysis; strategic choices; reward
managementQuestion 2 Business process change and outsourcing
Question 3 E-marketing and its impact on the extendedmarketing mix
Question 4 Strategic change and the organizational context ofchange
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Slide 7
The December 2007 exam
Topics examined in the December 2007 exam
Question 1 Corporate appraisal; evaluation of strategic
optionsQuestion 2 Project management
Question 3 Value chains and supply chain analysis
Question 4 Quality issues and Six Sigma
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Slide 8
The BPP Learning Media classroom slides
What do these slides cover? A selection of key areas of the syllabus
Using the slides
Use the slides as a point of reference Add detail by talking around the slides (eg
using material from the corresponding StudyText chapter)
Consider adding slides yourself to suit yourcourse
Recommend students attempt appropriatequestions from the Practice & Revision Kit
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Chapter 1
Business strategy
Study Text Chapter 1
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Slide 10
What is P3 about?
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Slide 11
Mission and objectives
Vision
Mission
Goals andobjectives
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Slide 12
Objective setting
Mission
Horizontal consistency
Time consistency
Corporate
Business
Operational
Individual
Vertical consistency
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Slide 13
The Rational Model
MISSION &OBJECTIVES
CORPORATEAPPRAISAL
STRATEGICOPTIONS
STRATEGICCHOICE
STRATEGICIMPLEMENT
STRATEGICCONTROL
ENVIRONMENTANALYSIS
POSITIONAUDIT
Positio
n
Choic
e
Action
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Strategy lenses
Experience
Design
Ideas
Examined 12/08
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Slide 15
Mintzbergs Emergent strategies
Intended
strategy
Unrealisedstrategy
Deliberate
strategy
Emergentstrategy
Realised
strategy
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Chapter 2
Environmental issues
Study Text Chapter 2
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Slide 17
P L
S T
Competition
Market
FirmSupply Chain
The Environment
E E
Examined 12/08
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Slide 18
International environment & drivers for change
GlobalStrategies
Global Market
Convergence
Global
Competition
Government
Influences
CostAdvantages
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Slide 19
Firm strategy, Structure and Rivalry
Related and supporting industries
Demand conditions
Porters Diamond
Factor conditions
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Slide 20
Porters 5 Forces
Suppliers
Potentialentrants
BuyersCompetition
and rivalry
Substitutes
Examined 6/08
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Slide 21
Question practice end of Chapter 2
Q1
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q3 Q5
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Chapter 3
Competitors andcustomers
Study Text Chapter 3
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Slide 23
Marketing Concept
-Establish needs(mkt research)
- Develop
appropriateproduct (R&D)
Profit
throughcustomer
Stressability of
product tosatisfy
Feedback
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Slide 24
Marketing mix
Product
Price
Place
Promotion
4 Ps
People
Processes
Physical evidence
Examined 6/08
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Slide 25
Market segmentation
Segmentation
Targeting
Positioning
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Slide 26
Market targeting
Firm Market4 Ps
Undifferentiated
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Slide 27
Market targeting
Firm
Differentiated
Market
Market
Market
4 Ps
4 Ps
4 Ps
M k i
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Slide 28
Market targeting
Concentrated
Firm Market
Market
Market
4 Ps
P d t P iti i
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Slide 29
Product Positioning
High price
High quality
Low price
Low quality
Premium
brands
Bargain brandsEconomy brands
Cowboy
brands
C t fit bilit l i (CPA)
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Slide 30
Customer profitability analysis (CPA)
Customer A Customer B
No of Tubes 6,500 @ 21.25 10,000@ 20
Revenue (afterdiscount)
138,125 200,000
Transport (22,750)
Admin (2,600) (2,000)
Profit 112,775 198,000Margin 81.6% 99.0%
Q ti ti d f Ch t 3
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Slide 31
Question practice end of Chapter 3
Q9
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q10 Q11
C
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Chapter 4
Strategic capability
Study Text Chapter 4
O i ti
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Slide 33
Organisations resources
Machinery
Make-up
Management
Management
information Markets
Ms model
Materials
Men andwomen
Methods
Money
Q liti f t t i biliti
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Slide 34
Qualities of strategic capabilities
Valuable to buyer (customer)
Rarity
Robustness (difficult forcompetitors to imitate)
Non-substitutability
Wh t i k l d ?
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Slide 35
What is knowledge?
Information
Data
Knowledge
Sales Day Book
Sales Ledger
Key contact
K l d t
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Slide 36
Knowledge management
Intuition /experiment
Conflictingviews
TacitKnowledge
Learningorganisation
Explicit Externalisation
Shared socialisation
V l Ch i
E i d 12/07
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Slide 37
Inbound
Logistics
Operations Outbound
Logistics
Marketing
& Sales
Service
Primary Activities
Procurement
Human Resource Management
Technology Development
Firm Infrastructure Support Activities
Value Chain
Sup
po
rtActivities
Primary Activities
Examined 12/07
P d t Lif C l E i d 6/08
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Slide 38
Product Life Cycle
$
Time
Sales
Profit; cashflow
Intro Growth Mature Decline
- ve
+ ve
0
Examined 6/08
SWOT A l i E i d 12/07 06/09
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Slide 39
INTERNAL : RELATIVE TO COMPETITION
WEAKNESSESSTRENGTHS
EXTERNAL: PRESENT TO ALL INDUSTRY MEMBERS
OPPORTUNITIES THREATS
SWOT Analysis Examined 12/07; 06/09
TOWS Approach
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Slide 40
STRENGTHS WEAKNESSES
WT Strategies
WO StrategiesSO Strategies
ST Strategies
TOWS Approach
OPPS
THREATS
Question practice end of Chapter 4
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Slide 41
Question practice end of Chapter 4
Q4
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q12 Q13 (a)Q2
Chapter 5 Study Text Chapter 5
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Chapter 5
Stakeholders, ethicsand culture
Study Text Chapter 5
Stakeholders
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Slide 43
Stakeholders
Internal
Connected
External
Mendelows Matrix
http://upload.wikimedia.org/wikipedia/commons/1/1c/Feather_ice_2%2C_Alta_plateau%2C_Norway.jpg -
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Slide 44
Mendelow s Matrix
Interest
Power
Low
Low
High
High
Minimal Effort Keep Informed
Keep Satisfied Key Players
Governance systems
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Slide 45
Governance systems
Anglo-Saxon model
Rhine model
Latin model
Japanese model
Classification of organisational cultures
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Slide 46
Classification of organisational cultures
Power culture
Role culture
Task culture
Existential culture
Cultural web Examined 12/08
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Slide 47
Cultural web
Orgn
structure
Symbols& Titles
Controlsystems
Rituals &
routines
Myths &stories
OrganisationalAssumptions
(The Paradigm)
Powerrelations
Examined 12/08
Culture the environment and strategy
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Slide 48
Culture, the environment and strategy
Question practice end of Chapter 5
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Slide 49
Question practice end of Chapter 5
Q6
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q7
The cultural web was examined in Part (b) of Question 1 from the12/08 exam, which forms Mock Exam 3 in the Kit
Chapter 6 Study Text Chapter 6
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Chapter 6
Strategic options
Study Text Chapter 6
Globalisation and international diversification
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Slide 51
Globalisation and international diversification
5 Stages of evolution:
Exporting
Overseas branches
Overseas production
Insideration(polycentric)
Global company(geocentric)
Ohmae - 5 Cs
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Slide 52
Ohmae - 5 C s
5 reasons for going global:
Customer
Company
Competition
Currency Country
Market selection
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Slide 53
Market selection
Source: Kotler
Corporate Parent Examined 12/08
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Slide 54
Corporate Parent
3 value-creating roles:
Envisioning corporate intent
Intervention to improve performance
Provision of services, resources andexpertise
Portfolio
managers
Synergy
managers
Parental
developers
Examined 12/08
Portfolio Analysis BCG Matrix Examined 12/08
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Slide 55
Portfolio Analysis- BCG Matrix
Relative Market Share
M
ark
etorIndu
stry
G
rowthR
ate
High
High
Low
Low
Star
Question Mark
or Problem
Child
Cash Cow Dog
Examined 12/08
Reaching objectives
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Slide 56
Reaching objectives
ABC LtdABC Ltd
2007
Where are we now? Where do we want to be?
2012
$10 m $50 m
Strategic Options steps to follow
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Slide 57
Generic strategies
Strategic direction
Methods of growth
Strategic Options steps to follow
Strategic Options step 1
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Slide 58
Generic strategies
Direction of growth
Methods of growth
Strategic Options step 1
Porters Generic Strategies Examined 12/07
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Slide 59
Cost
leader
DifferentiatorStuck in
middle
Porter s Generic Strategies
Low CostLow Cost High CostHigh Cost
Low PriceLow Price
High PriceHigh Price
High CostHigh Cost
Low PriceLow Price
High ProfitHigh Profit
High ProfitHigh ProfitLow ProfitLow Profit
Basis of Competitive Advantage
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Slide 60
Basis of Competitive Advantage
SCOPE
COMPETITIVE BASIS
Broad
Narrow
Cost
Leadership
Differentiation
Cost
Focus
Differentiation
Focus
Low cost Differentiate
Strategy Clock Examined 12/07
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Slide 61
Strategy Clock
Strategic Options step 2
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Slide 62
Basis of competition
Direction of growth
Methods of growth
Strategic Options step 2
Ansoffs Matrix
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Slide 63
Ansoff s Matrix
MARKET
PRODUCT
Present
New
Withdrawal
Consolidation
Penetration
Product
Development
Market
Development
Diversification
Related Unrelated
Present New
Diversification Examined 12/08
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Slide 64
Firm
Backward vertical
Forward vertical
HorizontalConglomerates
Strategic Options step 3
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Slide 65
Basis of competition
Direction of growth
Methods of growth
Strategic Options step 3
Acquisition
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Slide 66
Acquisition
B plc
A plc
A plc
Merger
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Slide 67
Merger
B plc A plc
AB plc
Other strategies Examined 6/08
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Slide 68
g
Withdrawal
but consider exit barriers?
Divestment
Demerger
Privatisation
Evaluating Strategic Options Examined 6/09
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Slide 69
g g p
Suitability
Acceptability
Feasibility
Question practice end of Chapter 6
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Slide 70
p p
Q19
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q20
Q37(b)
Q14
Q39(a)
Chapter 7 Study Text Chapter 7
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p
Organising forsuccess
Types of structure
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Slide 72
yp
7 basic structural types:
Functional
Multi-divisional
Holding company
Matrix
Transnational
Team Project
Matrix structure
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Slide 73
Types of control process
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Slide 74
yp p
Input Output
Direct Supervision
Planningprocesses
Performancetargets
Balancedscorecard
Indirect Cultural processes
Self-control
Internal markets
Balanced scorecard - financial
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Slide 75
Financial perspective
Goals Measures
Survive Cash flow
Succeed
Prosper
Sales growth
Increase EPS/dividends
Balanced scorecard- customer
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Slide 76
Customer perspective
Goals Measures
Preferredsupplier
Customer rating
Fastestsupplier
Low baddebts
Orders delivered on time
% provision of sales ledger
Balanced scorecard innovation & learning
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Slide 77
g
Innovation & learning
perspective
Goals Measures
Excellence Rework/reject rates
Marketleader
Time tomarket
Product rating v competitors
Time taken from R&D tosales
Balanced scorecard internal
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Slide 78
Internal business perspective
Goals Measures
Newtechnology
No. of patents registered
Staffcompetence
Technologytransfer
No. of training coursesattended
Inter-company learning rates
Value system and networks Examined 12/07
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Slide 79
y
Supplier Company Distributor
Customer
Customer
Supply chain mgmtCRM
Virtual Organisations
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Slide 80
g
Core Company
(Management,
Key employees)
Specialist
Services
Specialist
Services
Links to
customers
Links tosuppliers
Organisational configuration
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Slide 81
O ga sat o a co gu at o
Strategic Apex
Operating Core
TechnoStructure SupportStaffMiddle Line
Strategy
Tactics
Operations
Control
Question practice end of Chapter 7
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Slide 82
Q13
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q18 (a)
Chapter 8 Study Text Chapter 8
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Business processes
Process improvement projects
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Slide 84
Improvement
RedesignReengineeringImprovement
ERP Systems
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Slide 85
ENTREPRISE SYSTEM
Manufacturing
Finance
Sales and Marketing
HR
Accounting
Suppliers Customers
Value Chain
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Slide 86
Inbound
Logistics
Operations Outbound
Logistics
Marketing
& Sales
Service
Primary Activities
Procurement
Human Resource Management
Technology Development
Firm Infrastructure Support Activities
Processes and value chain
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Slide 87
JIT;MRPII;
DSS;MRP II;Robots
GPS;Routeplanning;Sales
orderprocessing
Websites &e-commerceInteractivescreens
TrackingDiagnostics
EDI, Extranets, JIT procurement
CBT, Expert systems, Computerised payroll
CAD, CIM, Simulations, Prototyping
EIS, Groupware, Teleworking, Intranets
Process-strategy matrix Examined 6/08
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Slide 88
Strategic importance
Complexity
High
Low
Low
High
Outsource Improve
Automate/
outsourceAutomate
Process redesign methodology
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Slide 89
Problem Identification
Planning
Redesign
Transition
Analysis
Development
Initial Feasibility
Question practice end of Chapter 8
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Slide 90
You should now be able to attempt the followingkey question from the BPP Learning MediaPractice and Revision Kit:
Q21Q12 (a) Q22
Chapter 9 Study Text Chapter 9
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Improving
processes
Process redesign
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Slide 92
4 basic redesign patterns (Harmon):
Re-engineering
Simplification
Value-added analysis Gaps and disconnects
Establishing software requirements
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Slide 93
7 techniques for fact gathering:
Interviews
Questionnaires
Written questions
Observation
Protocol analysis
Workshops
Prototyping
Question practice end of Chapter 9
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Slide 94
You should now be able to attempt the followingkey question from the BPP Learning MediaPractice and Revision Kit:
Q17
Chapter 10 Study Text Chapter 10
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E-business
Benefits of e-business
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Slide 96
Cost reduction
Capability
Communication
Control Customer service
Competitive advantage
Adopting e-business
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Slide 97
e-HRWeb-conferencing
e-collaboratione-invoicing
e-procurementDocument management
Web portalsCompany intranet
Email, Internet, company website, remote working
Initial capability
Mature capability
Varieties of e-commerce
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Slide 98
Business Consumer
B2BBusiness
Consumer
Ex
cha
nge
initia
ted
by
Delivery by
C2B
eg Priceline.com
C2C
eg eBay.com
B2C
egAmazon.com
Market place channel structures
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Slide 99
Disintermediation
Reintermediation
Countermediation
Direct Intermediaries
Business
Customer
Supply chain management Examined 12/07
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Slide 100
CustomerSupplier Manufacturer Distributor Outlet
Capacity, inventory levels,
delivery schedules,
payment terms
Orders, return requests
Repair and service requests,
payments
Strategy for e-commerce
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Slide 101
Suitability
Acceptability
Feasibility
Question practice end of Chapter 10
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Slide 102
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q23 Q24
Chapter 11 Study Text Chapter 11
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E-marketing
Marketing strategy
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Slide 104
Situationanalysis
Control
E- marketing
Actions
Tactics
Strategies
Objectives
6 Is Examined 6/08
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Slide 105
Independence
Industry
E-marketing
Integration
Interactivity
Individualisation
Intelligence
7 Ps Examined 6/08
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Slide 106
Product(customer value)
Place(customer
convenience)
E-marketing
People
Processes
Promotion(customercommunication)
Price
(customer cost)
Physicalevidence
CRM
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Slide 107
Acquisition ExtensionRetention
CRM Systems
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Slide 108
SalesPhoneWebRetail
MarketingCampaigns
Data analysis
Service
Call centreWeb self-service infoField Service data
Unified viewConsistentmessage
Long-termrelationships
CRM software
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Slide 109
Managementreporting
E-marketing
Marketingautomation
Servicemanagement
Sales
automation
Question practice end of Chapter 11
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Slide 110
You should now be able to attempt the followingkey question from the BPP Learning MediaPractice and Revision Kit:
Q28
Chapter 12 Study Text Chapter 12
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Quality
Terminology Examined 12/07
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Slide 112
Quality
Quality management system
Quality control
Quality assurance
Quality in IS
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Slide 113
Functionality
Reliability
Usability
Build (flexibility, portability, ease of maintenance)
V model Examined 12/08
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Slide 114
Acceptance test plan
System test plan
Integrationtest plan
Test
cases
Code
Spec&
DesignTesting
CMMI five levels
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Slide 115
5. Optimisation
4. Consistent management
3. Define standard processes
2. Repeatable success
1. Initial capability
Six Sigma Examined 12/07
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Slide 116
Organisation 6 Sigma
Qualitytools
DMAIC
Concepts
Question practice end of Chapter 12
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Slide 117
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q25 Q27Q26
Chapter 13 Study Text Chapter 13
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Project
management
Project management Examined 12/07
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Slide 119
Resources
RiskTime
The Project Lifecycle Examined 12/07
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Slide 120
Project
Definition
Project
Design
Project
delivery
Project
development
4 stage project lifecycle (Maylor)
The Project Lifecycle
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Slide 121
Reso
urces
Time
Initiation
PlanningExecutiong
Control
Completion
The Project Lifecycles differ..
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Slide 122
Resources
Time
InitiationPlanning
ExecutionControl
Completion
Gantt Charts
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Slide 123
Activity
1 Order co
Critical path analysis
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Slide 124
00
1
32
33
54 115 256
327
32
C2
B
3
D6
A3
E
14F
7
251153
5 32 day project that onlyhas buffer time inactivity B
Examined 12/08Dealing with slippage
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Slide 125
Add resources- Potential impact on cost?
Work smarter
Reschedule in full or in part
Change scope / specification
- Potential impact on quality?
Introduce incentives
Question practice end of Chapter 13
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Slide 126
Q18 (b)
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q30 Q31
Chapter 14
Fi
Study Text Chapter 14
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Finance
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Financial analysis and strategy
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Slide 129
Implementation Financialanalysis
StrategicChoice
Strategicanalysis
Mission
Financial analysis - ratios
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Slide 130
Profitability
Liquidity
Gearing
Shareholders investment
Chapter 15 Study Text Chapter 15
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Leadership,performance and
reward
Leadership
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Slide 132
If you want to know if you are a
leaderlook behind you.
If there is no one there you are not a
leader.
Anon
Strategic HRM
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Slide 133
Human
Resource
Planning
Recruitment &
Selection
Performance
Management &
Development
HR Environment
Human Resource Planning
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Slide 134
Supply DemandHeads
Skills
Experience
Age
Aspirations
Natural Wastage
New skills
New attitude
Growth/contractionNew Technology
STRATEGY
The HR cycle Examined 6/08
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Slide 135
Selection Performance
HR Devt
Appraisal
Rewards
Reward management Examined 12/08; 06/09
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Slide 136
Reward objectives Reward options
Recruitment & retention
Motivation
Compliance with rulesand expectations
Base pay
Performance pay
Indirect pay
Question practice end of Chapter 15
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Slide 137
Q34
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q47(c)Q35
Chapter 16
b d i d ff
Study Text Chapter 16
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Job design and staffdevelopment
The HR cycle
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Slide 139
Selection Performance
HR Devt
Appraisal
Rewards
Job design
4 h
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Slide 140
4 approaches:
Scientific management
Job enrichment
Japanese model Re-engineering
Human resource development (HRD)
T i i i t t i t t i
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Slide 141
Training = an investment in strategic
capability Competitive advantage through upgraded
skills
Employee loyalty
Contribution to success of strategy andoperations
Chapter 17
M i t t i
Study Text Chapter 17
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Managing strategicchange
Types of change
S f
Examined 6/08
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Slide 143
Nature
ofch
ang
e
Scope of
change
Incremental
Big bang
Adaptation Evolution
Reconstruction Revolution
Realignment Transformation
Context of change Examined 6/08
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Slide 144
Scope &nature of
change
Power
Readiness
Capacity Capability
Diversity
Preservation
Time
Changeprogramme
Scope &Nature ofchange
Scope &Nature ofchange
Force field Analysis Lewin
Id l
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Slide 145
Current
State
Ideal
StateDriving
Forces
Restraining
Forces
Need to improve
Running costs
Improved Quality
Greater Motivation
Sufficient
Complexity
Divisive
Trade Union
Overcoming resistance
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Slide 146
Consider:
Pace
Manner
Scope
Communication
Consultation
Counselling
Styles of change management
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Slide 147
Education and communication
Collaboration / participation
Intervention
Direction
Coercion / edict
Incremental
Transformational
Approaches to strategic leadership Examined 6/09
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Slide 148
Control
Change
Expertise
Humanassets
Strategy
Change management levers
Challenging the paradigm
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Slide 149
Challenging the paradigm
Changing routines
Use of symbolic processes
Political activity and use of power structures
Communication and monitoring
Tactics (exploration of quick wins; care overannouncing bad news)
Question practice end of Chapter 17
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Slide 150
Q32
You should now be able to attempt the followingkey questions from the BPP Learning MediaPractice and Revision Kit:
Q38 (c)Q36Q33
Chapter 18
St t i
Study Text Chapter 18
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Strategicdevelopment
Intention, emergence and realisation
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Slide 152
Emergent
strategy
Intended
Uncertainty and complexityEnvironmental
diti
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Slide 153
Scenario planningLogical incrementalism
Learning organisation
DecentralisationSpecialisation
ExperienceLearning
Decentralisation andspecialisation
Historical analysisand forecasting
conditions
Complex
Dynamic
SimpleStatic
Bringing it all together
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