7 ways to deliver more engaging virtual training

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Speaker: Tom Masotto Vice President of Virtual Learning Strategy ON24

Moderator: Ladan Nikravan

Senior Editor Chief Learning Officer magazine

7 Ways to Deliver More Engaging Training

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Ladan Nikravan Senior Editor Chief Learning Officer magazine


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Tom Masotto Vice President of Virtual Learning Strategy ON24


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7 Ways to Deliver More Engaging Virtual Training

Tom Masotto Vice President Virtual Learning Strategies

13 | ©2013 ON24, Inc."

Business Impact of Highly Engaged Employees

Source: Dale Carnegie & The Socialworkplace.com"

14 | ©2014 ON24, Inc."

1.  Make Your Virtual Classrooms InteracKve

2.  Move Beyond the LMS

3.  Make Social Learning Easy

4.  Ask Your Employees to Play Games

5.  Start New Hires Early, then Go Long

6.  Deliver Learning on the Road 7.  Improve RetenKon with “Booster” Events

Best PracKces for Engaging Virtual Training

Best Prac6ce #1

Make Your Virtual Classrooms Highly InteracKve

16 | ©2013 ON24, Inc."

Allow learners to control the virtual experience

17 | ©2014 ON24, Inc."

Add social media & discussions areas

18 | ©2014 ON24, Inc."

Add idea storming & complementary informaKon

19 | ©2013 ON24, Inc."

Incorporate Q&A, tests, and cerKficaKons

Best Prac6ce #2

Move Beyond the LMS

21 | ©2014 ON24, Inc."

•  Our LMS looks staKc and ugly

•  Our LMS is confusing for users to navigate

•  Our LMS doesn’t inviKngly display course Ktles and demos

•  Our LMS does not have a mobile app (nor is it opKmized for mobile)

LMS Usability is Significant Challenge

Source: “12 Common Complaints about Learning Management Systems”, Allison Bickford.

Four of the Top 12 LMS complaints relate to “Usability”

22 | ©2013 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential."

Enhancing the Learning Experience

Administra6on and Repor6ng

Content Crea6on

Learner Experience

Exis6ng LMS PlaKorms

Course / Test Authoring Tools

Virtual Learning Environments (VLEs)

23 | ©2014 ON24, Inc."

VLEs: More engaging user experiences

24 | ©2014 ON24, Inc."

VLEs: More interacKvity opKons

25 | ©2014 ON24, Inc."

VLEs: Easier to navigate / find courses

26 | ©2014 ON24, Inc."

VLEs: More social media & discussion opKons

27 | ©2014 ON24, Inc."

VLEs: Easier to include language preferences

Best Prac6ce #3

Make Social Learning Easy

29 | ©2014 ON24, Inc."

“With the rise of social media, it’s almost inevitable that the ‘20%’ will become more important as a

channel for learning.”

Source: Charles Jennings, Former CLO of Reuters, 2014.

Social Learning Growing in Influence

30 | ©2014 ON24, Inc."

Make it easy for experts to contribute

Webcam scheduled discussions allow coaches, mentors and experts to share perspecKves and answer quesKons

31 | ©2014 ON24, Inc."

Make it easy to locate experts

An experKse directory is a searchable list that includes employees’ areas of professional experKse

32 | ©2014 ON24, Inc."

Make it easy to share informaKon and opinions

Idea storming enables the gathering and

prioriKzaKon of ideas and comments

contributed by learners.

33 | ©2014 ON24, Inc."

Make it easy for like-‐interests to find each other

Virtual breakout rooms provide secure locaKons for cohorts to network, interact, share informaKon, and jointly work on projects.

Best Prac6ce #4

Ask Your Employees to Play Games

35 | ©2013 ON24, Inc."

OrganizaKons with gamificaKon in place improved employee engagement by

48%*

* Source: Onboarding – A New Look at New Hires"

The Value of GamificaKon

36 | ©2013 ON24, Inc."

Associate points with learning acKviKes

Contests can be used to bring learners into virtual environments, drive specific acKviKes, and encourage networking.

37 | ©2013 ON24, Inc."

MoKvate using giveaways or compeKKons

38 | ©2013 ON24, Inc."

Engage learners with game boards

39 | ©2013 ON24, Inc."

Use scavenger hunts to deliver guided training

Best Prac6ce #5

Start New Hires Early, then Go Long

41 | ©2013 ON24, Inc."

With a 90-‐day formal onboarding program, new employees’ 6me to produc6vity can

be reduced by 58%*

* Case Study: AcceleraKng New Employee ProducKvity

The Onboarding Opportunity

42 | ©2013 ON24, Inc."

Pre-‐boarding: offer acceptance to 1st day

Key objecKves – networking, creaKng a sense of community and building excitement for joining your company

Millennial Workplace ExpectaKons

Source: Bersin at Deloine

43 | ©2013 ON24, Inc."

OrientaKon: Structured acKviKes over one to a few days

Key objecKves – Learn about company, culture, benefits, etc. Network with other new hires. Complete iniKal start-‐up tasks.

45 | ©2013 ON24, Inc."

“We give new college hires a virtual pla<orm that helps accelerate their career development and progression,

increases overall reten>on of future leaders, and sets them up for success at Marrio7.”

Vice President Global Talent AcquisiKon Services

Marrion InternaKonal

Marrion Voyage – Global Virtual Onboarding Program

Best Prac6ce #6

Deliver Learning on the Road

47 | ©2013 ON24, Inc."

53% of learning leaders plan to incorporate “mobile learning” into their talent development programs.

Mobile Learning

Best Prac6ce #7

Improve RetenKon with Booster Events

53 | ©2013 ON24, Inc."

InformaKon RetenKon

On average, learners forget 70% of what we teach within 24 hours of the training experience1

1.  Brain Science: Overcoming the Forgepng Curve, April 2014.

54 | ©2013 ON24, Inc."

InformaKon RetenKon

With a virtual learning environment, periodic booster training events can be easily delivered allowing the learner

to retain and leverage more informaKon over Kme.

56 | ©2013 ON24, Inc."

•  Objec6ve –  Bring together 4,500 US-‐based sales managers to communicate and share

learning around specific topics

•  Problem –  Increase training frequency, anendance and parKcipaKon –  Reduce training costs

•  Solu6on –  Virtual leadership environment –  Live webcasts & scheduled Q&A to deliver primary content –  “Waves” of self-‐paced training to encourage return visits –  Virtual president’s club to recognize team member successes

•  Return on Investment –  $1.4 million in cost savings annually


57 | ©2013 ON24, Inc."

“Working with ON24, Sodexo created a robust virtual sales training program... The VLE is an innovaKve training and educaKonal delivery system that drives engagement and

posi6ve learning outcomes, consistently and cost-‐effecKvely.”

Senior Director Talent Management & Development

Sodexo


58 | ©2014 ON24, Inc."

1.  Make Your Virtual Classrooms InteracKve

2.  Move Beyond the LMS

3.  Make Social Learning Easy

4.  Ask Your Employees to Play Games

5.  Start New Hires Early, then Go Long

6.  Deliver Learning on the Road 7.  Improve RetenKon with “Booster” Events

Best PracKces for Engaging Virtual Training

59 | ©2014 ON24, Inc."

Would you like to learn more about how organizaKons are using virtual learning best pracKces and the benefits they are achieving?

A.  Yes B.  No

Poll (select one)

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Please complete the webinar evaluation.

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Join our next Webinar!

A Practical Approach for Supporting the Modern Learner

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7 ways to deliver more engaging virtual training

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