8 steps to transformation

8/6/2019 8 Steps to Transformation

http://slidepdf.com/reader/full/8-steps-to-transformation 1/16

8 Steps to SustainableOrganizational Transformation

Leading Change in Complex Human

Service Environments

18 Steps to TransformationRBS Reform



Stages of Change

� Urgency

� Authority

� Vision

� Engagement

� Empowerment

� Momentum

� Mandate

� Anchorage

Proehl, Rebecca Ann. (2001). Organizational Change in the Human

Services. Thousand Oaks, CA: Sage Publications. ISBN: 0761922504




Urgency

� Communicate a clear sense

of urgency that

motivates thenecessary attention

and learning




Authority

� Give change leaders the power,

resources and time to make the

change happen




Vision

� Articulate a consistent and clear

vision of the new systems purpose,

design, operations and highlights




Engagement

� Change leaders share both the

urgency and the vision with their

units and engage everyone in thechange effort




Empowerment

� Leaders, teams and programs

implementing the new system are

given the power, permission andflexibility to overcome the inevitable

obstacles




Momentum

� Teams identify and take advantage of

short-term wins to build momentum




Mandate

� Change teams have the mandate and

authority to consolidate the short-

term wins and keep moving forward




Anchorage

� The new system must be anchored in

the organizations culture,

infrastructure and communityrelationships




Eight Questions for RBS

1. Why is it urgent for your agency to change?2. How much authority do your change leaders need to

leverage this change?

3. What is your vision for your agencys role in the new RBS

system?4. How well are your staff engaged in the change process?

5. Do staff have the tools they need to implement change?

6. Where is the low hanging fruit you can pick to gain

momentum?7. Do your change teams have a mandate for continuing to

move forward?

8. What would your agency be like if RBS was anchored in its

culture and operations?RBS Reform 8 Steps to Transformation 11



Passion Drives Change

� ³Changing behavior is less a matter of giving people analysis to

influence their thoughts thanhelping them to see a truth toinfluence their feelings.´

� John Kotter - The Heart of Change




Vision Focuses Change

Why Change?

Clarify the need for change

Explain the options for change

Define desired future

state

Describe the present

state

How Can We Get There?

Heres who will do what, and whentheyll do it

And Heres How Well Make It

Work!138 Steps to TransformationRBS Reform



Performance Measures

Drive Change

� People produce what ismeasured

� So be careful what youkeep track of

� The better the alignment with vision

and value -� The more likely people will rise to

the challenge




Human Factor Engineering

15

If you keep putting differentpeople in the same situation,

and they keep making similar

mistakes

Maybe its the situation andnot the people!




8 Steps to Transformation 16

Change Levers

� Language

� Reaction to crises

� Attention and recognition

� Shared learning experiences

� Allocation of rewards

� Consistency/Repetition

� Framing� Criteria for selection and dismissal

RBS Reform

8 steps to transformation

Documents