97p. - ericdocument resume ed 416 943 jc 980 147 title setting a course to the future: the ccsf...
TRANSCRIPT
DOCUMENT RESUME
ED 416 943 JC 980 147
TITLE Setting a Course to the Future: The CCSF Strategic Plan.INSTITUTION City Coll. of San Francisco, CA.PUB DATE 1997-12-00NOTE 97p.
PUB TYPE Legal/Legislative/Regulatory Materials (090)EDRS PRICE MF01/PC04 Plus Postage.DESCRIPTORS Access to Education; Change Strategies; College
Administration; College Planning; Community Colleges;Educational Objectives; Educational Planning; EvaluationCriteria; Institutional Environment; Institutional Mission;Long Range Planning; *Mission Statements; *OrganizationalObjectives; Program Development; Program Implementation;Program Improvement; *Strategic Planning; Two Year Colleges
IDENTIFIERS *City College of San Francisco CA
ABSTRACTThis report, outlining the City College of San Francisco's
(CCSF) Strategic Plan, begins with an overview of the institution's goals andstrategies and provides background information on the plan's development.Part I, "Setting a Direction," offers information on CCSF's values andlong-term institutional goals: (1) enhancing access; (2) promoting studentsuccess in achieving educational goals; (3) improving satisfaction withcollege services; (4) fostering a supportive and positive workplace; (5)
managing resources effectively; and (6) pursuing the highest standards ofeducational excellence. Part II, "Measuring Success," clarifies these goalsand their performance indicators. Part III, "Moving Forward," includesstrategies for change: quality service, continuous program improvement,supportive working environment, resource development, and a planning andbudgeting system. Part IV, "Achieving Results," discusses strategic planmanagement and implementation. The report concludes with Part V, "Managingthe Change Process," which describes the ongoing planning and implementationprocesses. (YKH)
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City
Col
lege
of
San
Fran
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rate
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plan
ning
pro
cess
invo
lved
lite
rally
hun
-dr
eds
of p
eopl
e fr
om th
e co
llege
com
mun
ity, i
nclu
ding
adm
insi
trat
ors,
fac
ulty
, sta
ff,
and
stud
ents
. The
ir p
artic
ipat
ion
in c
olle
ge m
eetin
gs, p
lann
ing
sess
ions
, and
str
ateg
yte
ams
enab
led
CC
SF to
cre
ate
a co
mpr
ehen
sive
vis
ion
of th
e fu
ture
. A v
ery
spec
ial
than
ks to
Rob
ert G
abri
ner,
Mas
ter
Plan
Com
mitt
ee C
hair
, who
pro
vide
d m
otiv
atio
nan
d in
sigh
t thr
ough
out t
he p
lann
ing
proc
ess.
MA
ST
ER
PLA
N C
OM
MIT
TE
E
The
Mas
ter
Plan
Com
mitt
ee p
rovi
ded
inva
luab
le o
vers
ight
,th
roug
hout
the
proc
ess.
(Mem
bers
ser
ving
dur
ing
one
or m
ore
of th
e fo
llow
ing
year
s -
1997
/9
Rod
ger
Bai
rd
Nat
alie
Ber
g
Tom
Bla
ir
Yvo
nne
Cha
ng
Mic
hael
Cua
l
Pete
r D
etri
ck
Pear
l Dre
her
Ale
xand
er F
ader
Ang
eliq
ue F
ong
Atti
la G
abor
Rob
ert G
abri
ner
(Cha
ir)
Ric
hard
Gal
e
Sand
ra H
andl
er
Mic
helle
Hen
ry
Mam
ie H
ow
Rita
Jon
es
S
(F)
(A)
(F)
(F)
(S)
(A)
(C)
(S)
(S)
(C)
(A)
(C)
(A)
(S)
(A)
(A)
Lar
aine
Kof
fman
Dot
tie K
rzyz
anos
ki
Fran
ces
Lee
Che
lcie
Liu
Ani
ta M
artin
ez
Lul
ann
McG
riff
Phyl
lis M
cGui
re
Alic
e N
akah
ata
Juan
ita P
ascu
al
Dav
id P
ilpel
Lin
da S
quir
es-G
rohe
Shar
on S
eym
our
Chu
i Tsa
ng
Elle
n W
all
Fran
Whi
te
Ann
a Q
. Won
g
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(F)(
A)
(F)
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(A)
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revi
ew, a
nd c
oord
inat
ion
8, 1
996/
97, 1
995/
96)
(A)
- A
dmin
istr
ator
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- C
lass
ifie
d(F
) -
Facu
lty(S
) -
Stud
ent
PR
OJE
CT
ST
AF
F
MIG
, Inc
.,B
erke
ley,
Cal
ifor
nia
Stra
tegy
Pla
nnin
gD
anie
l Iac
ofan
o, P
rinc
ipal
in C
harg
e
Paul
Dow
ns, P
roje
ct M
anag
er
Rob
ert S
ena,
Fac
ilita
tor
Car
olyn
Ver
heye
n, F
acili
tato
r
Tim
Gilb
ert,
Faci
litat
or
Sally
McI
ntyr
e, F
acili
tato
r
Doc
umen
t edi
ting,
des
ign
and
prod
uctio
n by
MIG
Com
mun
icat
ions
BE
ST
CO
PY
AV
AIL
AB
LE
CC
SF
ST
RA
TE
GIC
PLA
N
Tab
leof
Con
tent
s
INT
RO
DU
CT
ION
AN
D O
VE
RV
IEW
1
Part
I:
SET
TIN
G A
DIR
EC
TIO
N: C
CSF
Vis
ion,
Val
ues
and
Mis
sion
3
Part
II:
ME
ASU
RIN
G S
UC
CE
SS: I
nstit
utio
nal G
oals
and
Per
form
ance
Ind
icat
ors
7
Part
III
:M
OV
ING
FO
RW
AR
D: S
trat
egie
s fo
r C
hang
e13
Qua
lity
Serv
ice
Con
tinuo
us P
rogr
am I
mpr
ovem
ent
Tec
hnol
ogy
Faci
litie
s
Supp
ortiv
e W
orki
ng E
nvir
onm
ent
Res
ourc
e D
evel
opm
ent
Plan
ning
and
Bud
getin
g Sy
stem
Part
IV
:A
CH
IEV
ING
RE
SUL
TS:
Str
ateg
ic P
lan
Man
agem
ent a
nd I
mpl
emen
tatio
n37
Part
V:
MA
NA
GIN
G T
HE
CH
AN
GE
PR
OC
ESS
On-
Goi
ng P
lann
ing
and
Impl
emen
tatio
n Pr
oces
ses
41
CC
SF P
LA
NN
ING
PA
RT
ICIP
AN
TS
44
t
Intr
oduc
tion
and
Ove
rvie
w
f213
CC
SF
ST
RA
TE
GIC
INT
RO
DU
CT
ION
PLA
N
City
Col
lege
has
six
long
-ter
m in
stitu
tiona
lgo
als
whi
ch c
ompr
ise
the
foun
datio
n of
its
stra
tegi
c pl
an. T
hese
goa
ls a
re a
s fo
llow
s:
1.E
nhan
ce A
cces
s
2.Pr
omot
e St
uden
t Suc
cess
in A
chie
ving
Edu
catio
nal G
oals
3. I
mpr
ove
Satis
fact
ion
with
Col
lege
Ser
vice
s
4.Pr
omot
e a
Supp
ortiv
e an
d Po
sitiv
eW
orkp
lace
5. M
anag
e R
esou
rces
Eff
ectiv
ely
6.Pu
rsue
Hig
hest
Sta
ndar
ds o
f E
duca
tiona
lE
xcel
lenc
e r4
Intr
oduc
tion
The
Col
lege
will
use
a s
et o
f pe
rfor
man
ce in
di-
cato
rs in
eac
h of
the
six
long
-ter
m g
oal a
reas
toas
sess
how
wel
l the
inst
itutio
n is
doi
ng in
mee
t-in
g its
str
ateg
ic p
rior
ities
. Oth
er in
stru
men
ts,
incl
udin
g pr
ogra
m r
evie
w, e
nvir
onm
enta
l sca
n-ni
ng, a
nd p
ublic
opi
nion
sur
veys
, will
als
o be
used
to m
ake
peri
odic
ass
essm
ents
of
the
col-
lege
's p
lann
ing
initi
ativ
es.
To
achi
eve
its g
oals
, CC
SF w
ill u
tiliz
e se
ven
stra
tegi
es th
at r
epre
sent
CC
SF's
cur
rent
inst
itu-
tiona
l pri
oriti
es, r
efle
ctin
g th
e m
ost p
ress
ing
stud
ent a
nd in
stitu
tiona
l dev
elop
men
t nee
ds.
1. A
Qua
lity
Serv
ice
Stra
tegy
..
. to
cont
inuo
usly
impr
ove
the
educ
atio
nal
expe
rien
ce o
f st
uden
ts a
nd th
e w
orki
ngen
viro
nmen
t of
the
CC
SF c
omm
unity
2. A
Con
tinuo
us P
rogr
am I
mpr
ovem
ent
Stra
tegy
..
. to
culti
vate
and
sup
port
inno
vatio
ns in
edu
catio
nal p
rogr
ams
and
stud
ent s
ervi
ces.
3. A
Sup
port
ive
Wor
kpla
ce S
trat
egy
..
. to
build
pos
itive
col
lege
rel
atio
ns a
nd im
prov
ew
orki
ng c
ondi
tions
at t
he c
olle
ge.
4. A
Tec
hnol
ogy
Stra
tegy
..
. to
prov
ide
stud
ents
, fac
ulty
, and
sta
ff w
ith th
e to
ols,
trai
ning
, and
tech
nica
l sup
port
to f
ully
bene
fit f
rom
edu
catio
nal,
com
mun
icat
ions
,an
d m
anag
emen
t tec
hnol
ogie
s.
5. A
Fac
ilitie
s St
rate
gy .
.. t
om
axim
ize
the
cont
ribu
tion
of th
e ph
ysic
al e
nvir
onm
ent t
opr
oduc
tive
lear
ning
and
wor
king
exp
erie
nces
.
6. A
Res
ourc
e D
evel
opm
ent S
trat
egy
..
. to
dive
rsif
y an
d in
crea
se th
e st
abili
ty o
fC
CSF
's r
even
ues.
7. A
Pla
nnin
g an
d B
udge
ting
Inte
grat
ion
Stra
tegy
..
. to
base
bud
get a
lloca
tions
on
long
-ter
m p
lann
ing
prio
ritie
s.
1
CC
SF
ST
RA
TE
GIC
PLA
N
Dev
elop
men
t of t
he P
lan
Thi
s pl
anni
ng p
roce
ss b
egan
in F
all 1
995
with
a co
mpr
ehen
sive
eff
ort t
o in
terv
iew
and
gath
erco
ncer
ns f
rom
the
colle
ge le
ader
ship
incl
udin
gfa
culty
, cla
ssif
ied
staf
f an
d st
uden
t lea
ders
, the
Boa
rd o
f T
rust
ees,
and
adm
inis
trat
ive
staf
f.B
ased
upo
n th
e in
form
atio
n ga
ther
ed f
rom
col
-le
ge le
ader
ship
, the
Col
lege
's M
aste
r Pl
anC
omm
ittee
est
ablis
hed
seve
n st
rate
gy d
evel
op-
men
t tea
ms
com
pris
ed o
f re
pres
enta
tives
fro
mfa
culty
, adm
inis
trat
ion,
cla
ssif
ied
staf
f an
d st
u-de
nts.
Eac
h te
am f
ocus
ed o
n id
entif
ying
str
ate-
gies
and
act
ion
plan
s to
sup
port
one
of
seve
npr
opos
ed c
olle
gew
ide
stra
tegi
es d
urin
g th
eSp
ring
sem
este
r 19
96. T
he p
ropo
sals
fro
m th
est
rate
gy te
ams
wer
e as
sem
bled
into
a d
raft
2
Intr
oduc
tion
stra
tegi
c pl
anni
ng f
ram
ewor
k an
d ci
rcul
ated
toal
l CC
SF f
acul
ty; s
taff
and
adm
inis
trat
ors
dur-
ing
the
flex
pro
fess
iona
l day
s in
Aug
ust 1
996.
Add
ition
al in
put a
nd f
eedb
ack
from
fac
ulty
,st
aff,
adm
inis
trat
ors,
and
stu
dent
s re
sulte
d in
two
addi
tiona
l dra
fts
of th
e pl
anfr
om F
all
1996
thro
ugh
Spri
ng 1
997.
At e
ach
stag
e, th
epl
an h
as b
een
refi
ned
and
alig
ned
with
the
con-
cern
s of
our
div
erse
col
lege
con
stitu
enci
es.
The
Boa
rd o
f T
rust
ees
adop
ted
the
colle
ge s
trat
e-gi
c pl
an a
t its
Dec
embe
r 19
97 m
eetin
g.
The
Mas
ter
Plan
Com
mitt
ee th
anks
Moo
reIa
cofa
no G
olts
man
, Inc
. for
its
assi
stan
ceth
roug
hout
the
plan
ning
pro
cess
.
CC
SF?L
AS
STR
AT
EG
IC
Pa"`
Setti
ng a
Dir
ectio
n:C
CSF
Vis
ion,
Val
ues
and
Mis
sion
CC
SF
ST
RA
TE
GIC
PLA
N
VIS
ION
City
Col
lege
of
San
Fran
cisc
o w
ill c
ontin
ue to
be a
lead
ing
cent
er f
or te
achi
ng a
nd le
arni
ng.
Stud
ents
fro
m a
ll ba
ckgr
ound
s an
d cu
lture
s w
illha
ve a
cces
s to
aff
orda
ble,
hig
h qu
ality
pro
gram
sth
at m
eet t
heir
life
long
edu
catio
nal n
eeds
. The
colle
ge w
ill c
ontin
ue to
bui
ld u
pon
its c
omm
it-m
ent t
o ed
ucat
iona
l exc
elle
nce,
ser
vice
to o
urdi
vers
e co
mm
uniti
es, a
nd p
repa
ratio
n fo
r ci
vic
enga
gem
ent.
VA
LUE
S
We
Val
ue E
duca
tion
We
valu
e ed
ucat
ion
as c
ritic
al to
impr
ovin
g th
equ
ality
of
life,
and
we
are
com
mitt
ed to
pro
vid-
ing
lear
ning
opp
ortu
nitie
s th
at a
re a
cces
sibl
e,af
ford
able
, and
of
the
high
est c
alib
er.
We
Val
ue L
earn
ing
We
valu
e le
arni
ng a
s a
dyna
mic
and
con
tinui
ngpr
oces
s, n
urtu
ring
inqu
iry
and
cont
inui
ng d
ia-
logu
e w
ithin
an
envi
ronm
ent t
hat e
ncou
rage
sco
oper
atio
n an
d co
llabo
ratio
n.
We
Val
ue S
tude
nts
We
valu
e st
uden
ts a
s th
e fo
unda
tion
of o
urin
stitu
tion.
We
appr
ecia
te th
eir
cont
ribu
tions
4
Part
ISe
tting
aD
irec
tion
and
resp
ect t
he v
arie
d pe
rspe
ctiv
es a
nd c
hal-
leng
es th
ey b
ring
to o
ur le
arni
ng c
omm
unity
.
We
Val
ue E
ach
Oth
er A
s M
embe
rs o
f a
Com
mun
ity
We
valu
e an
d re
spec
t eac
h ot
her's
ski
lls, k
now
l-ed
ge, a
nd li
fe e
xper
ienc
es th
at a
dd to
the
rich
-ne
ss o
f ou
r w
orkp
lace
. We
valu
e th
e pa
rtic
ipa-
tion
and
cont
ribu
tions
of
each
mem
ber
of th
eco
llege
com
mun
ity.
We
Val
ue E
xcel
lenc
e
We
valu
e ex
celle
nce
in a
ll as
pect
s of
our
edu
ca-
tiona
l mis
sion
. To
this
end
we
enco
urag
e ri
sk-
taki
ng, t
eam
wor
k, p
ersi
sten
ce, c
reat
ive
prob
lem
-so
lvin
g an
d in
nova
tion.
We
Val
ue D
iver
sity
We
cele
brat
e th
e di
vers
ity o
f th
e st
uden
ts a
ndco
mm
uniti
es w
e se
rve,
and
we
stri
ve to
ref
lect
that
div
ersi
ty a
mon
g ou
r fa
culty
, sta
ff a
ndad
min
istr
atio
n.
We
Val
ue F
reed
om o
f T
houg
ht
We
valu
e ac
adem
ic f
reed
om a
nd r
espe
ct th
eri
ght o
f ea
ch in
divi
dual
to h
is/h
er o
pini
ons.
We
enco
urag
e a
livel
y, o
n-go
ing
inte
rcha
nge
ofvi
ews
amon
g st
uden
ts, f
acul
ty, s
taff
, and
adm
inis
trat
ion,
and
a to
lera
nce
of d
iffe
renc
es.
We
Val
ue R
espo
nsib
ility
As
a co
mm
unity
of
educ
ator
s an
d le
arne
rs, w
ear
e re
spon
sibl
e fo
r fu
lfill
ing
our
role
s an
d du
ticto
the
best
of
our
capa
citie
s. E
very
mem
ber
ofth
e co
llege
com
mun
ity is
res
pons
ible
for
mak
-in
g th
e le
arni
ng p
roce
ss n
urtu
ring
and
mea
n-in
gful
, and
for
ful
filli
ng o
ur d
utie
s w
ith h
on-
esty
and
inte
grity
. We
are
also
res
pons
ible
for
ensu
ring
the
effi
cien
t and
eff
ectiv
e us
e of
our
colle
ge's
res
ourc
es.
We
Val
ue S
ervi
ce to
the
Com
mun
ity
As
an in
stitu
tion
with
dee
p ro
ots
in m
any
com
mun
ities
, we
valu
e ou
r co
mm
itmen
ts to
them
and
stri
ve to
res
pond
to th
eir
need
s in
tim
ely
and
appr
opri
ate
way
s. W
e pr
epar
e ou
r st
uden
tfo
r ci
vic
enga
gem
ent f
or th
e be
tterm
ent o
f th
een
tire
com
mun
ity.
We
Val
ue P
ublic
Tru
st
We
valu
e th
e pu
blic
trus
t and
sup
port
we
rece
ive
from
the
resi
dent
s of
San
Fra
ncis
co to
prep
are
our
stud
ents
to b
e pr
oduc
tive
wor
ldci
tizen
s.
Stra
tegi
cPl
an F
ram
ewor
k
Acc
ess
Stud
ent
Lea
rnin
g&
Suc
cess
Vis
ion
Mis
sion
Tra
nsfe
r E
duca
tion
Ass
ocia
tes
Deg
rees
Car
eer
Edu
catio
nE
cono
mic
Dev
elop
men
tA
dult
Bas
ic E
duca
tion
Eng
lish
as a
Sec
ond
Cul
tura
l Enr
ichm
ent,
Lan
guag
e/C
itize
nshi
pL
ifel
ong
Lea
ring
, Lif
e Sk
ills
Inst
itutio
nal G
oals
/Des
ired
Out
com
es
Satis
fact
ion
with
Col
lege
Serv
ices
Hea
lthy
Wor
kpla
ceR
esou
rce
Man
agem
ent
Edu
catio
nal
Exc
elle
nce
Cha
nge
Stra
tegi
es
Qua
lity
Con
tinuo
usT
echn
olog
yFa
cilit
ies
Supp
ortiv
eR
esou
rce
Plan
ning
&Se
rvic
ePr
ogra
mW
orki
ngD
evel
opm
ent
Bud
getin
gIm
prov
emen
tE
nvir
onm
ent
Inte
grat
ion
BE
ST
CO
PY
AV
AIL
AB
LE
5
CC
SF
ST
RA
TE
GIC
PLA
N
CC
SF
MIS
SIO
N S
TA
TE
ME
NT
To
fulf
ill o
ur v
isio
n, C
ity C
olle
ge o
f Sa
nFr
anci
sco
prov
ides
edu
catio
nal p
rogr
ams
for
Ach
ieve
men
t of
asso
ciat
e de
gree
s of
art
or
scie
nce
Tra
nsfe
r to
bac
cala
urea
te in
stitu
tions
Acq
uisi
tion
of th
e ne
cess
ary
care
er e
duct
ion
and
skill
s to
suc
cess
fully
par
ticip
ate
in th
e
wor
kpla
ce a
nd g
loba
l eco
nom
yPr
omot
ion
of e
cono
mic
dev
elop
men
t and
job
grow
th in
the
Bay
Are
a re
gion
Mas
tery
of
skill
s ne
cess
ary
for
com
pete
nce
in E
nglis
h as
a S
econ
d L
angu
age
and
for
citiz
ensh
ip
6
Part
I S
ettin
g a
Dir
ectio
n
Com
plet
ion
of th
e re
quir
emen
ts f
or th
ead
ult h
igh
scho
ol d
iplo
ma
and
GE
D
Cul
tura
l enr
ichm
ent,
lifel
ong
lear
ning
and
life
skill
s
To
ensu
re th
at s
tude
nts
reac
h th
eir
educ
atio
nal
goal
s, th
e co
llege
pro
vide
s ac
adem
ic a
nd s
tu-
dent
sup
port
ser
vice
s, b
asic
ski
lls p
rogr
ams,
cont
inui
ng e
duca
tion
prog
ram
s, a
nd tr
aini
ngfo
r w
orkf
orce
nee
ds o
f pu
blic
and
pri
vate
sec
tor
agen
cies
and
bus
ines
ses.
Part
II
Mea
suri
ngSu
cces
s:
Inst
itutio
nal G
oals
and
Perf
orm
ance
Indi
cato
rs
CC
SF
ST
RA
TE
GIC
INS
TIT
UT
ION
AL
GO
ALS
PLA
N
To
achi
eve
its m
issi
on a
nd f
ulfi
ll its
vis
ion,
City
Col
lege
has
six
pri
mar
y go
als:
1.E
nhan
ce A
cces
s to
City
Col
lege
of
San
Fra
ncis
co
City
Col
lege
is d
edic
ated
to m
aint
aini
ng a
n op
endo
or f
or a
ll w
ho c
an b
enef
it fr
om e
nrol
ling
in o
urpr
ogra
ms.
Ent
erin
g st
uden
ts s
houl
d ha
ve e
asy
acce
ss to
info
rmat
ion
need
ed to
enr
oll i
n th
eap
prop
riat
e pr
ogra
ms
and
cour
ses.
CC
SF w
illco
ntin
ue to
res
pond
to th
e ne
eds
of o
ur s
tude
nts
and
will
sch
edul
e pr
ogra
ms
and
clas
ses
thro
ugh-
out t
he C
ity o
f Sa
n Fr
anci
sco
to e
nsur
e m
axim
umac
cess
for
the
dive
rse
com
mun
ities
we
serv
e.
2.P
rom
ote
Stu
dent
Suc
cess
in A
chie
vem
ent
of E
duca
tiona
l Goa
ls
The
col
lege
is a
lear
ner-
cent
ered
env
iron
men
t.St
uden
ts d
evel
op th
e le
arni
ng s
kills
and
kno
wl-
edge
they
nee
d to
ach
ieve
thei
r ed
ucat
iona
lgo
als,
incl
udin
g as
soci
ate
degr
ees,
tran
sfer
toba
ccal
aure
ate
inst
itutio
ns, c
aree
r sk
ills,
Eng
lish
as
C`
T
8
Part
IIM
easu
ring
Suc
cess
a Se
cond
Lan
guag
e in
stru
ctio
n an
d ot
her
adul
ted
ucat
ion
prog
ram
s.
3.Im
prov
e S
atis
fact
ion
with
Col
lege
Ser
vice
s
All
stud
ents
sho
uld
rece
ive
educ
atio
nal s
ervi
ces
of th
e hi
ghes
t qua
lity,
and
fac
ulty
, sta
ff, a
ndad
min
istr
ator
s sh
ould
be
able
to r
ely
upon
the
mos
t eff
icie
nt a
nd e
ffec
tive
colle
ge o
pera
tions
to f
ulfi
ll th
eir
prof
essi
onal
com
mitm
ents
topr
ovid
ing
thos
e se
rvic
es. C
olle
ge o
pera
tions
and
serv
ices
will
rel
y up
on a
col
lege
wid
e pr
o-gr
am r
evie
w s
yste
m a
s w
ell a
s qu
ality
impr
ove-
men
t pro
cess
es to
ens
ure
that
all
stud
ents
and
CC
SF e
mpl
oyee
s re
ceiv
e th
e m
ost r
elia
ble
and
effi
cien
t pos
sibl
e se
rvic
es.
4.P
rom
ote
a S
uppo
rtiv
e an
d P
ositi
veW
orkp
lace
To
bette
r se
rve
our
stud
ents
and
our
com
mun
i-tie
s, C
CSF
will
pro
mot
e a
supp
ortiv
e w
ork
envi
ronm
ent w
hich
fos
ters
col
labo
ratio
n an
dco
mm
unic
atio
n, b
uild
s ef
fect
ive
staf
f de
velo
p-m
ent p
rogr
ams,
ens
ures
hea
lthy
wor
king
con
di-
tions
, and
str
ives
to b
e am
ong
the
mos
t pro
-
duct
ive
and
best
com
pens
ated
wor
kfor
ces
inth
e C
alif
orni
a co
mm
unity
col
lege
sys
tem
.
5.M
anag
e R
esou
rces
Effe
ctiv
ely
To
incr
ease
the
colle
ge's
fis
cal s
tabi
lity
and
effe
ctiv
e m
anag
emen
t of
its r
esou
rces
, CC
SFw
ill c
ontin
ue to
pur
sue
the
high
est s
tand
ards
of
effi
cien
cy in
del
iver
y of
edu
catio
nal s
ervi
ces.
The
col
lege
will
als
o ag
gres
sive
ly p
ursu
e al
ter-
nativ
e so
urce
s of
rev
enue
incl
udin
g gr
ants
,al
umni
sup
port
, and
cap
ital c
ampa
igns
.
6.P
ursu
e H
ighe
st S
tand
ards
of
Edu
catio
nal E
xcel
lenc
e
City
Col
lege
pro
mot
es e
duca
tiona
l exc
elle
nce
by s
uppo
rtin
g fa
culty
, adm
inis
trat
ion,
sta
ff a
ndst
uden
t par
ticip
atio
n in
nat
iona
l, st
ate
and
loca
l pro
fess
iona
l org
aniz
atio
ns, b
y bu
ildin
gpa
rtne
rshi
ps w
ith o
ther
edu
catio
nal o
rgan
iza-
tions
, and
by
purs
uing
the
high
est s
tand
ards
of
exce
llenc
e fo
r its
pro
gram
s an
d se
rvic
es.
CC
SF
ST
RA
TE
GIC
PLA
N
AS
SE
SS
ING
GO
AL
AR
EA
PE
RF
OR
MA
NC
E
The
Col
lege
will
use
per
form
ance
indi
cato
rs to
asse
ss it
s ef
fect
iven
ess
in m
eetin
g its
sta
ted
goal
s. T
he in
dica
tors
will
be
one
of a
num
ber
of in
stru
men
ts u
tiliz
ed b
y th
e C
olle
ge to
ass
ess
prog
ress
. Oth
er in
dica
tors
will
incl
ude
pro-
gram
rev
iew
rep
orts
, env
iron
men
tal t
rend
s,co
mm
unity
ass
essm
ent s
tudi
es, e
tc. T
wo
grou
ps o
f pe
rfor
man
ce in
dica
tors
will
be
used
:pr
imar
y in
dica
tors
that
pro
vide
an
over
all p
ic-
ture
of
inst
itutio
nal e
ffec
tiven
ess,
and
sec
-on
dary
indi
cato
rs th
at s
uppo
rt s
peci
fic
aspe
cts
of th
e C
olle
ge's
edu
catio
nal s
ervi
ces.
Ind
icat
ors
will
be
used
as
guid
epos
ts to
info
rm c
olle
ge-
wid
e di
scus
sion
abo
ut s
trat
egic
goa
ls a
nd o
bjec
-tiv
es. I
ndic
ator
s w
ill b
e us
ed to
com
pare
col
-le
ge p
erfo
rman
ce f
rom
one
yea
r to
the
next
,an
d to
com
pare
the
colle
ge w
ith o
ther
ext
erna
lor
gani
zatio
ns in
clud
ing
othe
r co
mpa
rabl
e in
sti-
tutio
ns in
the
regi
on a
nd/o
r th
e st
ate.
Perf
orm
ance
indi
cato
rs a
nd d
ata
colle
ctio
nin
stru
men
ts w
ill b
e de
velo
ped
with
the
inpu
t of
facu
lty, a
dmin
istr
atio
n, s
taff
, and
stu
dent
s.
1.A
cces
s to
City
Col
lege
of
San
Fran
cisc
o
The
pri
mar
y in
dica
tors
of
acce
ss to
City
Col
lege
are
the
tota
l num
bers
of
adul
ts s
erve
d
3)
Part
HM
easu
ring
Suc
cess
with
in th
e C
ity a
nd C
ount
y of
San
Fra
ncis
co,
the
colle
ge s
ervi
ce a
rea,
as
wel
l as
the
dive
rse
com
mun
ities
with
in it
s pr
imar
y se
rvic
e ar
ea.
Prim
ary
Indi
cato
rs
1.Pe
rcen
tage
of
SF A
dult
Popu
latio
n Se
rved
by th
e C
olle
ge C
ompa
red
to T
otal
Adu
ltPo
pula
tion
in th
e C
ity a
nd C
ount
y of
San
Fran
cisc
o
2. N
umbe
rs a
nd C
hara
cter
istic
s of
Stu
dent
Popu
latio
n C
ompa
red
to A
dult
Popu
latio
nof
the
City
and
Cou
nty
of S
an F
ranc
isco
Sec
onda
ry In
dica
tors
1.N
umbe
rs a
nd C
hara
cter
istic
s of
Rec
ent
Hig
h Sc
hool
Gra
duat
es W
ho A
re F
irst
Tim
eSt
uden
ts M
atri
cula
ting
at C
CSF
(Fa
ll te
rm)
2. N
umbe
rs a
nd C
hara
cter
istic
s of
CC
SFN
on-C
redi
t Stu
dent
s M
atri
cula
ting
into
Cre
dit P
rogr
ams
3. N
umbe
rs a
nd C
hara
cter
istic
s of
EO
PS a
ndD
SPS
Stud
ents
Rec
eivi
ng S
ervi
ces
(Ann
ual)
4. N
umbe
r an
d C
hara
cter
istic
s of
Stu
dent
sR
ecei
ving
All
Typ
es o
f Fi
nanc
ial A
id a
ndSc
hola
rshi
ps (
Ann
ual)
5.T
otal
Num
ber
of S
tude
nts
Enr
olle
d in
Bas
icSk
ills
and
ESL
Cou
rses
(Fa
ll te
rm)
6.T
otal
Num
ber
of I
nter
natio
nal S
tude
nts
Enr
olle
d at
the
Col
lege
(Fa
ll te
rm)
7. N
umbe
r of
Stu
dent
s A
ttend
ing
CC
SF f
rom
Out
side
the
Serv
ice
Are
a (F
all t
erm
)
2.St
uden
t Suc
cess
Stud
ent s
ucce
ss is
mea
sure
d by
the
num
bers
of
stud
ents
ach
ievi
ng th
eir
educ
atio
nal g
oals
.
Prim
ary
Indi
cato
rs
1.N
umbe
rs a
nd C
hara
cter
istic
s of
Stu
dent
sR
ecei
ving
AA
/AS
Deg
rees
, Cer
tific
ates
of
Com
plet
ion
and
Aw
ards
of
Ach
ieve
men
t in
Sem
i-Pr
ofes
sion
al P
rogr
ams
2.N
umbe
rs a
nd C
hara
cter
istic
s of
Stu
dent
sT
rans
ferr
ing
to B
acca
laur
eate
Ins
titut
ions
3.N
umbe
rs a
nd C
hara
cter
istic
s of
Stu
dent
s in
Non
-Cre
dit P
rogr
ams
Pass
ing
a Pr
ogra
mE
xit T
est
9
CC
SF
ST
RA
TE
GIC
PLA
N
Sec
onda
ry In
dica
tors
1.Pe
rcen
tage
of
Cre
dit S
tude
nts
Succ
essf
ully
Com
plet
ing
a C
ours
e W
ith a
C o
r A
bove
With
in th
e Sa
me
Sem
este
r
2.Pe
rcen
tage
of
Non
-Cre
dit S
tude
nts
Ret
aine
d in
a C
lass
to th
e E
nd o
f Se
mes
ter
3.Pe
rcen
tage
of
New
Fir
st-T
ime
Com
mun
ityC
olle
ge S
tude
nts
Pers
istin
g Fr
om S
emes
ter
to S
emes
ter/
Yea
r T
o Y
ear
4.Pe
rcen
tage
of
Stud
ents
Per
sist
ing
From
Sem
este
r to
Sem
este
r/Y
ear
To
Yea
r
5.N
umbe
rs, C
hara
cter
istic
s an
d Pe
rcen
tage
of
Stud
ents
Ann
ually
Pas
sing
the
GE
DE
xam
inat
ion
6.N
umbe
rs, C
hara
cter
istic
s an
d Pe
rcen
tage
of
Stud
ents
(by
pro
gram
) A
nnua
lly P
assi
ngL
icen
se E
xam
inat
ions
7.L
evel
of
Com
pens
atio
n fo
r C
CSF
Stu
dent
sE
xitin
g Se
lect
ed P
rogr
ams
afte
r O
ne Y
ear
and
Thr
ee Y
ears
in th
e W
orkf
orce
3.S
atis
fact
ion
with
Col
lege
Ser
vice
Stud
ents
and
CC
SF e
mpl
oyee
s co
mpr
ise
the
maj
or g
roup
s th
at u
se c
olle
ge s
ervi
ces.
Ind
icat
ors
of h
ow w
ell t
he c
olle
ge p
rovi
des
serv
ices
will
rel
y
10
Part
HM
easu
ring
Suc
cess
upon
sat
isfa
ctio
n su
rvey
s de
velo
ped
colla
bora
-tiv
ely
prim
arily
thro
ugh
the
prog
ram
rev
iew
proc
ess.
Prim
ary
Indi
cato
rs
1.Pe
rcen
tage
of
Stud
ents
Sur
veye
d In
dica
ting
Satis
fact
ion
with
Col
lege
Ins
truc
tion
and
Stud
ent S
uppo
rt S
ervi
ces
2.Pe
rcen
tage
of
CC
SF E
mpl
oyee
s In
dica
ting
Satis
fact
ion
with
Col
lege
Ser
vice
s
Sec
onda
ry In
dica
tors
1.Pe
rcen
tage
of
Stud
ents
Sat
isfi
ed w
ithSc
hedu
ling
and
Ava
ilabi
lity
of C
lass
es
2.Pe
rcen
tage
of
Stud
ents
/CC
SF E
mpl
oyee
sIn
dica
ting
Satis
fact
ion
with
Col
lege
Lea
rnin
g E
nvir
onm
ent (
e.g.
cam
pus
clim
ate;
faci
litie
s; a
cces
s to
tech
nolo
gy, e
tc.)
3.N
umbe
rs a
nd T
ypes
of
Form
al G
riev
ance
sFi
led
by S
tude
nts
Ann
ually
and
Uph
eld
byth
e St
uden
t Gri
evan
ce S
yste
m
4.S
uppo
rtiv
e an
d P
ositi
ve W
orkp
lace
The
pri
mar
y in
dica
tion
that
the
colle
ge is
mee
ting
its g
oal o
f de
velo
ping
a h
ealth
y w
ork-
plac
e is
the
satis
fact
ion
of a
ll of
its
empl
oyee
s.In
dica
tors
of
empl
oyee
sat
isfa
ctio
n w
ill r
ely
upon
sur
veys
dev
elop
ed c
olla
bora
tivel
y w
ithco
llege
org
aniz
atio
ns.
Prim
ary
Indi
cato
r
1.Pe
rcen
tage
of
CC
SF E
mpl
oyee
s In
dica
ting
Satis
fact
ion
with
Col
lege
Wor
king
Env
iron
-m
ent (
e.g.
fac
ilitie
s; a
cces
s to
tech
nolo
gy;
leve
ls o
f co
mpe
nsat
ion;
wor
king
con
di-
tions
; com
mun
icat
ion;
inte
ract
ions
with
othe
r em
ploy
ees;
sta
ff d
evel
opm
ent)
Sec
onda
ry In
dica
tors
1.N
umbe
rs o
f Fo
rmal
Gri
evan
ces
File
d by
CC
SF E
mpl
oyee
s an
d R
esol
ved
by th
eC
olle
ge
2.R
ank
of C
olle
ge A
mon
g B
ay 1
0 C
omm
unity
Col
lege
s in
Sal
ary
and
Frin
ge B
enef
its
3.N
umbe
r an
d C
hara
cter
istic
s of
Adm
inis
trat
ion,
Fac
ulty
and
Sta
ff C
ompa
red
to A
dult
Popu
latio
n in
30
Mile
Rad
ius
ofC
ity a
nd C
ount
y of
San
Fra
ncis
co
4.R
atio
of
Full-
Tim
e to
Par
t-T
ime
Facu
ltyan
d C
lass
ifie
d FT
E S
taff
Com
pare
d by
Col
lege
, Sch
ool a
nd D
epar
tmen
t
CC
SF
ST
R A
TE
GIC
PLA
N
5.Sa
tisfa
ctio
n R
atin
gs o
f C
CSF
Em
ploy
ees
with
Sha
red
Gov
erna
nce
Syst
em a
nd S
taff
Dev
elop
men
t Pro
gram
s
6.Sa
tisfa
ctio
n R
atin
gs o
f C
CSF
Em
ploy
ees
with
Car
eer
Lad
der
Opp
ortu
nitie
s by
Em
ploy
ee C
ateg
ory;
CC
SF E
mpl
oyee
Satis
fact
ion
Rat
ings
with
Lev
el o
fC
olla
bora
tion
and
Civ
ility
With
in th
eC
olle
ge
7.N
umbe
r of
Wor
kers
Com
pens
atio
n C
laim
sA
war
ded
Ann
ually
S. M
anag
ing
Res
ourc
es E
ffect
ivel
y
The
two
prim
ary
indi
catio
ns o
f ef
fect
ive
reso
urce
man
agem
ent i
s th
e ca
paci
tyof
the
col-
lege
to f
ind
fund
s fr
om a
ltern
ativ
e so
urce
sin
clud
ing
foun
datio
ns, c
orpo
ratio
ns, a
nd a
lum
ni,
and
the
leve
l of
effi
cien
cy in
util
izin
g in
stitu
-tio
nal r
esou
rces
to f
ulfi
ll th
e co
llege
mis
sion
.
Prim
ary
Indi
cato
rs
1.St
ate
Ran
king
of
Col
lege
by
Prog
ram
-Bas
edFu
ndin
g C
ateg
orie
s
Part
HM
easu
ring
Suc
cess
2.A
nnua
l Am
ount
of
Fund
s R
ecei
ved
from
All
Sour
ces
incl
udin
g A
ltern
ativ
e Fu
ndin
g So
urce
s(F
ound
atio
ns; C
apita
l Cam
paig
ns; G
rant
s)
Sec
onda
ry In
dica
tors
1.W
eekl
y St
uden
t Con
tact
Hou
rs p
er F
ull
Tim
e E
quiv
alen
t Fac
ulty
2.A
dmin
istr
ativ
e E
xpen
ditu
res
per
Full
Tim
eE
quiv
alen
t Stu
dent
3.M
aint
enan
ce o
f Pr
uden
t Res
erve
as
Rec
omm
ende
d by
Sta
te C
hanc
ello
r's O
ffic
e
4.U
tiliz
atio
n R
ates
of
Cam
pus
Bui
ldin
gs
5.R
atin
g of
Fis
cal S
tabi
lity
by S
tate
Cha
ncel
lor's
Off
ice
6.E
xten
t of
Com
plia
nce
with
Fif
ty P
erce
nt L
aw
6. S
tand
ards
of E
xcel
lenc
e
Exc
elle
nce
indi
cato
rs in
clud
e st
uden
t ach
ieve
-m
ent a
nd s
tude
nt r
atin
gs o
f th
e co
llege
. The
yal
so in
clud
e re
cogn
ition
of
the
colle
ge a
nd it
sfa
culty
, adm
inis
trat
ors,
stu
dent
s, a
nd s
taff
by
natio
nal,
stat
e, a
nd lo
cal p
rofe
ssio
nal o
rgan
iza-
tions
. Oth
er in
dica
tors
are
the
exte
nt o
f pa
rtic
-ip
atio
n an
d le
ader
ship
of
the
colle
ge a
nd it
sfa
culty
, sta
ff, a
dmin
istr
atio
n, a
nd s
tude
nts
inna
tiona
l, st
ate,
and
loca
l pro
fess
iona
l org
aniz
a-tio
ns, a
nd r
ecog
nitio
n of
the
achi
evem
ents
of
its s
tude
nts
in a
cade
mic
, cre
ativ
e, a
nd w
ork-
plac
e ac
tiviti
es.
Prim
ary
Indi
cato
rs
1.N
umbe
rs o
f St
uden
ts A
chie
ving
CC
SFD
ean'
s L
ist
2.St
uden
t Rat
ings
of
Col
lege
fro
m E
xit
Inte
rvie
ws
3.E
mpl
oyer
Sat
isfa
ctio
n R
atin
gs w
ith C
CSF
Stud
ents
4.C
olle
ge R
anki
ng in
Num
ber
of T
rans
fers
toB
acca
laur
eate
Ins
titut
ions
5.C
olle
ge R
anki
ng in
Rat
e of
Tra
nsfe
r as
Mea
sure
d by
UC
LA
Tra
nsfe
r A
ssem
bly
Proj
ect
6.C
olle
ge R
anki
ng in
Num
ber
of A
AIA
SD
egre
es A
war
ded
11
CC
SF
ST
RA
TE
GIC
PLA
N
Sec
onda
ry In
dica
tors
I.N
umbe
rs o
f C
CSF
Em
ploy
ees
inL
eade
rshi
p A
ctiv
ities
with
in N
atio
nal,
Stat
ean
d L
ocal
Org
aniz
atio
ns
2.N
umbe
rs o
f St
uden
ts o
n C
olle
ge B
oard
'sA
nnua
l Tal
ent R
oste
r of
Out
stan
ding
Min
ority
Tra
nsfe
r St
uden
ts f
or T
wo-
Yea
rC
olle
ges
3.Pu
blic
Opi
nion
Sur
veys
With
in th
e Sa
nFr
anci
sco
Serv
ice
Are
a
4.A
war
ds a
nd R
ecog
nitio
n to
CC
SF b
yPr
ofes
sion
al O
rgan
izat
ions
for
Pro
gram
Exc
elle
nce
12
Part
HM
easu
ring
Suc
cess
5.A
war
ds a
nd R
ecog
nitio
ns f
rom
Pro
fess
iona
lO
rgan
izat
ions
for
Ach
ieve
men
ts b
y Fa
culty
,St
aff,
Adm
inis
trto
rs a
nd S
tude
nts
inE
duca
tiona
l and
Cre
ativ
e A
ctiv
ities
.Pu
blic
atio
ns a
nd P
rese
ntat
ions
at
Con
fere
nces
by
Facu
lty, C
lass
ifie
d St
aff,
Adm
inis
trat
ors
and
Stud
ents
6.C
olle
ge R
anki
ng in
Num
ber
of T
rans
fers
toB
acca
laur
eate
Ins
titut
ions
7.C
olle
ge R
anki
ng in
Num
ber
of A
A/A
SD
egre
es A
war
ded
Part
III
Mov
ing
Forw
ard:
Stra
tegi
es f
or C
hang
e
14
CC
SF
ST
RA
TE
GIC
ST
RA
TE
GIE
S F
OR
CH
AN
GE
The
col
lege
has
sev
en c
hang
e st
rate
gies
toen
sure
suc
cess
in th
e pu
rsui
t of
our
goal
s.
PLA
N
t Qua
lity
Ser
vice
The
Col
lege
will
use
con
tinuo
us q
ualit
yim
prov
emen
t pro
cess
es, p
rogr
am r
evie
w, a
ndot
her
eval
uatio
n m
etho
ds to
pro
mot
e th
e hi
gh-
est l
evel
s of
qua
lity
serv
ice.
2. C
ontin
uous
Pro
gram
Impr
ovem
ent
The
Col
lege
will
pro
mot
e co
ntin
uous
pro
gram
impr
ovem
ent a
nd in
nova
tions
to r
espo
nd to
the
chan
ging
nee
ds o
f ou
r st
uden
ts a
nd th
eco
mm
uniti
es w
e se
rve.
3. T
echn
olog
y
The
Col
lege
will
inve
st in
tech
nolo
gy to
enha
nce
teac
hing
exc
elle
nce,
fac
ilita
te s
tude
ntle
arni
ng a
nd p
rodu
ctiv
ity, a
nd e
nsur
e ad
min
is-
trat
ive
effi
cien
cy, a
nd w
ill m
ake
this
tech
nolo
-gy
ava
ilabl
e to
all
segm
ents
of
the
Col
lege
com
mun
ity.
0
Part
HIM
ovin
g Fo
rwar
d
4. F
adlit
ies
The
Col
lege
will
enh
ance
the
lear
ning
env
iron
-m
ent b
y m
oder
nizi
ng a
nd r
enov
atin
g cu
rren
tfa
cilit
ies
and,
whe
re f
easi
ble
and
appr
opri
ate,
build
new
fac
ilitie
s.
5. S
uppo
rtiv
e W
orki
ng E
nviro
nmen
t
The
Col
lege
will
cre
ate
a su
ppor
tive
wor
king
envi
ronm
ent f
or f
acul
ty a
nd s
taff
incl
udin
gbu
ildin
g co
llabo
rativ
e pr
actic
es, i
mpr
ovin
g co
m-
mun
icat
ion,
pro
vidi
ng a
saf
e, h
ealth
y an
d m
od-
ern
wor
kpla
ce, a
nd in
crea
sing
invo
lvem
ent o
fpa
rt-t
ime
facu
lty a
nd s
taff
6. R
esou
rce
Dev
elop
men
t
The
Col
lege
will
exp
and
alte
rnat
ive
reve
nue
sour
ces
to s
uppo
rt c
urre
nt p
rogr
ams
and
plan
ned
inno
vatio
ns. T
he c
olle
ge u
ses
reso
urce
s ef
fect
ivel
y an
d st
rive
s fo
r th
e hi
ghes
tle
vels
of
effi
cien
cy w
ithin
col
lege
ope
ratio
ns.
7. In
tegr
ated
Pla
nnin
g an
d B
udge
ting
Sys
tem
The
Col
lege
will
est
ablis
h an
inte
grat
ed p
lan-
ning
and
res
ourc
e al
loca
tion
syst
em to
ens
ure
that
col
lege
str
ateg
ic p
rior
ities
are
sup
port
ed.
CC
SF
ST
RA
TE
GIC
PLA
N
Cre
ate
a cu
lture
in w
hich
eac
h an
d ev
ery
mem
ber
of th
e co
llege
com
mun
ity is
valu
ed, r
espe
cted
, and
rec
ogni
zed
for
his
or h
er c
ontr
ibut
ion
to th
e co
llege
.
Mak
e qu
ality
ser
vice
an
orga
niza
tiona
l
prio
rity
thro
ugh
rigo
rous
trai
ning
, a
stud
ent-
frie
ndly
acc
ess
syst
em, e
xcel
lent
com
mun
icat
ions
and
info
rmat
ion
exch
ange
, and
on-
goin
g re
sear
ch.
Key
Issu
es
City
Col
lege
nee
ds to
impr
ove
its "
stud
ent-
frie
ndlin
ess"
and
its
"use
r-fr
iend
lines
s."
For
stu-
dent
s, th
e en
hanc
emen
t of
"stu
dent
fri
endl
ines
s"tr
ansl
ates
to h
ighe
r le
vels
of
stud
ent p
rogr
ess
and
succ
ess
at th
e co
llege
. Stu
dent
s en
dure
too
man
y lin
es a
nd m
ust r
ely
on to
o m
any
offi
ces
toob
tain
the
info
rmat
ion
and
com
plet
e th
e pa
per-
wor
k ne
cess
ary
to a
ttend
cla
sses
.
The
con
cept
of
"cus
tom
er s
ervi
ce"
at C
CSF
inco
rpor
ates
two
view
s of
the
stud
ent:
1) a
s
Part
HI
Qua
lity
Serv
ice
"lea
rner
s" r
equi
ring
inst
ruct
ion
and
guid
ance
from
fac
ulty
, sta
ff, a
nd a
dmin
istr
ator
s; a
nd 2
)as
"cu
stom
ers"
req
uiri
ng p
rom
pt, e
ffic
ient
and
resp
onsi
ve a
dmin
istr
ativ
e se
rvic
es, i
nfor
mat
ion
and
supp
ort.
Cus
tom
er s
ervi
ce a
lso
incl
udes
the
inte
rnal
cus
-to
mer
s of
col
lege
ser
vice
sfac
ulty
, sta
ff m
em-
bers
, and
adm
inis
trat
ors.
CC
SF e
mpl
oyee
s ar
eof
ten
dive
rted
fro
m s
ervi
ng s
tude
nts
beca
use
they
nee
d to
dev
ote
an e
xces
sive
am
ount
of
time
to o
btai
ning
nec
essa
ry o
pera
tiona
l sup
port
such
as
sim
ple
mai
nten
ance
item
s, p
erso
nnel
serv
ices
, equ
ipm
ent,
etc.
A "
user
-fri
endl
y sy
stem
" w
ill c
ount
er th
e fr
us-
trat
ion
over
leng
thy
dela
ys in
obt
aini
ng s
up-
plie
s, e
quip
men
t and
sta
ff.
Six
Obj
ectiv
es
Six
key
obje
ctiv
es s
uppo
rt th
e qu
ality
ser
vice
chan
ge s
trat
egy.
The
y ar
e:
A: S
tude
nt-F
rien
dly
Acc
ess
Syst
em
B: S
trea
mlin
ed C
olle
ge O
pera
tions
C: Q
ualit
y Se
rvic
e T
rain
ing
D: Q
ualit
y Im
prov
emen
t Pro
cess
es f
orIn
stru
ctio
n
E: C
omm
unic
atio
ns a
nd I
nfor
mat
ion
Exc
hang
e
F:R
esea
rch
to S
uppo
rt Q
ualit
y Se
rvic
e
A: S
tude
nt-F
riend
ly A
cces
s S
yste
m
Bui
ld a
Stu
dent
-Fri
endl
y A
cces
s Sy
stem
whi
chem
phas
izes
bot
h th
e im
port
ance
of
qual
ityhu
man
inte
ract
ions
as
wel
l as
spee
d, e
ffic
ienc
y,an
d ac
cura
cy in
the
deliv
ery
of th
e fo
llow
ing
serv
ices
: adm
issi
ons
and
reco
rds,
fin
anci
al a
idan
d m
atri
cula
tion.
Str
ateg
ies/
Act
ions
Al:
Usi
ng a
con
tinuo
us im
prov
emen
t pro
cess
,an
alyz
e sy
stem
s, p
roce
dure
s, a
nd r
esou
rce
utili
zatio
n re
late
d to
adm
issi
ons
and
reco
rds,
fin
anci
al a
id, a
nd m
atri
cula
tion.
Eva
luat
e de
liver
y of
info
rmat
ion
and
ser-
vice
s du
ring
hol
iday
, sum
mer
, and
oth
ertim
es w
hen
colle
ge is
not
in s
essi
on to
ensu
re th
at s
tude
nts
rece
ive
accu
rate
and
timel
y in
form
atio
n an
d se
rvic
es.
AZ
:In
vest
igat
e al
tern
ativ
e w
ays
for
stud
ents
toac
cess
ser
vice
s an
d in
form
atio
n (e
.g. v
ideo
orie
ntat
ion,
Int
erne
t reg
istr
atio
n).
IS
CC
SF
ST
RA
TE
GIC
PLA
N
A3:
Exp
and
child
car
e pr
ogra
ms
for
CC
SF s
tu-
dent
s w
here
ver
feas
ible
to e
nsur
e th
at s
tu-
dent
s ca
n sc
hedu
le c
ours
es a
nd p
rogr
ams
need
ed to
com
plet
e ed
ucat
iona
l goa
ls.
A4:
Im
prov
e an
d ex
pand
col
lege
ser
vice
s an
dst
uden
ts e
nrol
led
in e
veni
ng a
nd w
eeke
ndpr
ogra
ms.
B:
Stre
amlin
ed C
olle
ge O
pera
tions
Impr
ove
colle
ge o
pera
tions
' pro
cess
es a
nd p
ro-
cedu
res
to m
ake
them
"us
er-f
rien
dly"
for
col
-le
ge a
dmin
istr
ator
s, f
acul
ty, a
nd c
lass
ifie
d st
aff:
Stra
tegi
es/A
ctio
ns
B 1
: Con
duct
an
inst
itutio
n-w
ide
revi
ew o
f co
l-le
ge p
roce
dure
s to
ana
lyze
tim
e on
task
s an
dto
iden
tify
inef
fici
enci
es a
nd b
ottle
neck
sen
coun
tere
d by
col
lege
adm
inis
trat
ors,
fac
-ul
ty, a
nd s
taff
. Ens
ure
that
ser
vice
pro
vide
rspa
rtic
ipat
e in
the
revi
ews.
The
rev
iew
sha
llin
clud
e al
l col
lege
adm
inis
trat
ive,
stu
dent
supp
ort,
and
inst
ruct
iona
l ser
vice
s.
B 2
: Dev
elop
cus
tom
er-s
ervi
ce s
tand
ards
and
build
in a
ccou
ntab
ility
mea
sure
s w
ith th
ead
vice
of
user
s of
the
serv
ice,
sta
ff, a
ndap
prop
riat
e sh
ared
gov
erna
nce
com
mitt
ees.
16
Part
HI
Qua
lity
Serv
ice
B3:
Dev
elop
pro
cess
es to
str
eam
line
inef
fici
ent
colle
ge o
pera
tions
and
incl
ude
"rip
ple
effe
cts"
(i.e
. im
pact
s of
cha
nges
upo
n ot
her
depa
rt-
men
ts a
nd u
nits
) in
the
stre
amlin
ing
plan
.
B4:
Con
side
r eq
uipm
ent u
pgra
des
to s
uppo
rtqu
ality
ser
vice
impr
ovem
ents
.
C:
Qua
lity
Serv
ice
Tra
inin
g
Ens
ure
that
fac
ulty
, adm
inis
trat
ors,
and
cla
ssi-
fied
sta
ff (
incl
udin
g st
uden
t wor
kers
) ar
e tr
aine
din
the
prin
cipl
es a
nd p
ract
ices
of
cust
omer
and
user
-fri
endl
y se
rvic
e in
coo
pera
tion
with
app
ro-
pria
te c
olle
ge o
rgan
izat
ions
(e.
g. s
hare
d go
ver-
nanc
e an
d em
ploy
ee o
rgan
izat
ions
).
Stra
tegi
es/A
ctio
ns
Cl:
Req
uire
an
ongo
ing,
long
-ter
m q
ualit
y se
r-vi
ce tr
aini
ng p
rogr
am a
nd c
ours
es a
s pa
rt o
fst
aff
deve
lopm
ent,
incl
udin
g:
Dea
ling
with
dif
ficu
lt pe
ople
Solv
ing
prob
lem
s in
clud
ing
use
of c
onfl
ict
reso
lutio
n se
rvic
es
Impr
ovin
g co
mm
unic
atio
ns a
mon
g C
CSF
empl
oyee
s
Tru
stin
g an
d re
spec
ting
othe
rs
Tea
mbu
ildin
g
C2:
Dev
elop
an
orga
niza
tiona
l cul
ture
and
env
i-ro
nmen
t sup
port
ing
a cu
stom
er s
ervi
ce o
ri-
enta
tion
incl
udin
g a
syst
em to
ens
ure
adeq
uate
tim
e to
lear
n cu
stom
er s
ervi
cepr
oces
ses
and
to d
eliv
er s
ervi
ces
to c
usto
mer
s.
C3:
Bui
ld c
usto
mer
ser
vice
into
per
form
ance
eva
l-ua
tions
of
adm
inis
trat
ors,
fac
ulty
, and
sta
ff
C4:
Pro
vide
ince
ntiv
es a
nd r
ewar
ds f
or e
xcel
-le
nce
in c
usto
mer
ser
vice
.
D: A
dapt
Qua
lity
Impr
ovem
ent P
roce
sses
for
Inst
ruct
ion
Util
izin
g th
e id
eas
and
conc
epts
of
cont
inuo
usqu
ality
impr
ovem
ent,
deve
lop
prog
ram
s w
hich
will
sup
port
the
cont
inui
ng d
eliv
ery
of q
ualit
yin
stru
ctio
n an
d st
uden
t ser
vice
s.
Stra
tegi
es/A
ctio
ns
D1:
Exp
and
prog
ram
s an
d se
min
ars
to c
ontin
ueto
trai
n fa
culty
in th
e us
e of
cla
ssro
omre
sear
ch a
nd a
sses
smen
t tec
hniq
ues.
D2:
Pro
vide
inst
itutio
nal p
roce
sses
to r
ecog
nize
achi
evem
ents
of
facu
lty, a
dmin
istr
ator
s an
d
CC
SF
ST
RA
TE
GIC
PLA
N
clas
sifi
ed s
taff
who
hav
e ac
hiev
ed h
igh
lev-
els
of e
xcel
lenc
e in
inst
ruct
ion
and/
or p
ro-
visi
on o
f st
uden
t ser
vice
s.
D3:
Incr
ease
pro
fess
iona
l dev
elop
men
t opp
ortu
-ni
ties
to p
rom
ote
exce
llenc
e in
inst
ruct
ion
and
stud
ent s
ervi
ce d
eliv
ery.
E:
Com
mun
icat
ions
and
Info
rmat
ion
Exc
hang
eD
evel
op c
omm
unic
atio
n/in
form
atio
nex
chan
ge p
roce
sses
and
sys
tem
s th
at a
reco
nsis
tent
, acc
urat
e, ti
mel
y, a
nd c
ourt
eous
for
all s
ervi
ce in
tera
ctio
ns (
e.g.
, per
sona
lin
terf
aces
, for
ms,
and
tele
phon
e co
ntac
ts).
Stra
tegi
es/A
ctio
ns
El:
Impr
ove
new
stu
dent
, sta
ff, a
nd f
acul
ty o
ri-
enta
tions
to th
e co
llege
and
incl
ude
peri
od-
ic u
pdat
es o
f ne
w in
form
atio
n. U
pdat
eha
ndbo
oks
on c
olle
ge s
yste
ms,
pol
icie
s, a
ndpr
oced
ures
on
a re
gula
r ba
sis.
Exp
and
the
men
tor
prog
ram
to in
clud
e al
l new
fac
ulty
,cl
assi
fied
sta
ff; a
nd a
dmin
istr
ator
s.E
stab
lish
annu
ally
-upd
ated
ser
vice
dir
ecto
-ri
es f
or C
CSF
em
ploy
ees
and
stud
ents
.
E2:
Cre
ate
a M
aste
r C
alen
dar
of im
port
ant
even
ts to
inte
grat
e an
d co
ordi
nate
info
rma-
tion.
Thi
s w
ould
incl
ude
star
t/sto
p da
tes
for
key
proc
esse
s (m
atri
cula
tion,
dro
p/ad
d,
Part
HI
Qua
lity
Serv
ice
sem
este
r, e
xam
s) a
nd f
or c
ouns
elin
g an
dot
her
stud
ent s
uppo
rt s
ervi
ce p
rogr
ams.
E3:
Prov
ide
voic
e-m
ail f
or a
ll fa
culty
and
sta
ff
E4:
Prov
ide
stud
ent i
nfor
mat
ion
desk
(s)
in a
cent
ral l
ocat
ion
at e
ach
cam
pus,
with
a d
es-
igna
ted
pers
on to
coo
rdin
ate
info
rmat
ion
flow
and
ens
ure
cons
iste
ncy
and
accu
racy
.
ES
:M
aint
ain
tele
phon
e op
erat
ors
as o
ppos
ed to
auto
mat
ed c
all d
irec
ting
syst
ems.
E6:
Prov
ide
e-m
ail a
ccou
nts
and/
or e
-mai
lop
port
uniti
es f
or f
acul
ty, c
lass
ifie
d st
aff
and
stud
ents
.
E7:
Con
side
r co
nver
ting
mar
quee
s to
ele
ctro
nic
"bill
boar
d" a
nd s
tude
nt k
iosk
s.
ES
:E
stab
lish
on-l
ine
com
mun
icat
ions
am
ong
all c
ampu
ses
and
a pr
otoc
ol f
or in
form
a-tio
n ex
chan
ge/d
isse
min
atio
n re
gard
ing
impo
rtan
t col
lege
pol
icie
s, p
rogr
ams,
proj
ects
, etc
.
E9:
Impr
ove
accu
racy
and
pre
sent
atio
n of
info
rmat
ion
exch
ange
dur
ing
cont
ract
nego
tiatio
ns.
E10
:Im
prov
e co
llege
mai
l ser
vice
s w
ithin
and
amon
g th
e ca
mpu
ses.
F:
Res
earc
h to
Sup
port
Con
tinuo
us Im
prov
emen
t
Rec
ogni
ze th
e ch
angi
ng f
ace
of C
CSF
cus
-to
mer
s th
roug
h on
-goi
ng r
esea
rch.
Sur
vey
pro-
gram
s an
d se
rvic
es, a
t reg
ular
inte
rval
s, to
con
-tin
uous
ly im
prov
e se
rvic
e to
stu
dent
s, s
taff
, fac
-ul
ty, a
nd a
dmin
istr
atio
n.
Stra
tegi
es/A
ctio
ns
Fl:
Coo
rdin
ate
cont
inuo
us im
prov
emen
t (C
QI)
rese
arch
eff
orts
thro
ugh
the
Off
ice
of R
esea
rch
and
shar
e fi
ndin
gs w
ith a
ll de
part
men
ts.
F2:
Con
duct
res
earc
h in
col
labo
ratio
n w
ith s
er-
vice
pro
vide
rs to
det
erm
ine
cust
omer
nee
dsth
roug
h bi
as-f
ree
surv
eys
(bot
h el
ectr
onic
and
hard
cop
y), s
ugge
stio
n bo
xes,
and
foc
usgr
oups
. Sur
vey
resu
lts s
hall
be s
ubje
cted
tore
view
and
dis
cuss
ion
by a
ffec
ted
user
grou
ps. R
esea
rch
both
stu
dent
and
em
ploy
eene
eds
and
satis
fact
ion.
F3:
Res
earc
h cl
ass
avai
labi
lity
and
stud
ent
com
plet
ion
rate
s on
a r
egul
ar b
asis
.
F4:
Enc
oura
ge a
nd s
uppo
rt d
epar
tmen
tal a
ndpr
ogra
m-l
evel
cus
tom
er s
ervi
ce r
esea
rch.
17
CC
SF
ST
R A
TE
GIC
PLA
N
To
fisl
fill
its m
issi
on, t
he c
olle
ge m
ust
prov
ide
flex
ible
and
lear
ner-
cent
ered
educ
atio
n to
all
stud
ents
. Pro
gram
inno
vatio
n en
sure
s th
at th
e co
llege
rem
ains
com
mitt
ed to
fin
ding
the
mos
t app
ropr
iate
resp
onse
s to
the
need
s of
stu
dent
s to
lear
n
and
achi
eve
thei
r ed
ucat
iona
l goa
ls in
a
reas
onab
le p
erio
d of
tim
e.
Key
Issu
es
City
Col
lege
ser
ves
a br
oad
and
very
div
erse
arra
y of
com
mun
ities
req
uiri
ng th
e co
ntin
uous
mon
itori
ng a
nd r
evis
ion
of th
e co
nten
t and
deliv
ery
of in
stru
ctio
nal a
nd s
tude
nt s
uppo
rtse
rvic
es. T
he c
olle
ge n
eeds
to b
e re
spon
sive
toch
angi
ng s
tude
nt a
nd c
omm
unity
nee
ds. C
CSF
has
alre
ady
prod
uced
a n
umbe
r of
pla
nnin
g in
i-tia
tives
incl
udin
g C
ityW
orks
, the
Stu
dent
Equ
ity P
lan,
an
educ
atio
n te
chno
logy
pla
n an
dtr
ansf
er e
nhan
cem
ent p
lan.
The
se p
lans
are
the
sour
ce o
f m
any
idea
s fo
r pr
ogra
min
nova
tions
whi
ch m
ust i
nclu
de th
e de
velo
pmen
t of
new
18
Part
III
Con
tinuo
us P
rogr
am I
mpr
ovem
ent
way
s of
pro
mot
ing
stud
ent
lear
ning
, as
wel
l as
prov
idin
g st
uden
t sup
port
ser
vice
s.
Six
Obj
ectiv
es
A: E
stab
lish
Inst
itutio
nal S
uppo
rt f
or P
rogr
amIn
nova
tion
B: E
nhan
ce O
utsi
de C
lass
room
Lea
rnin
gE
xper
ienc
es f
or S
tude
nts
C: I
ncre
ase
Col
labo
ratio
n B
etw
een
Stud
ent
Serv
ices
and
Ins
truc
tion
D: E
nhan
ce a
nd E
xpan
d D
eliv
ery
of S
tude
ntSe
rvic
e Su
ppor
t
E: P
rom
ote
Flex
ible
Del
iver
y Sy
stem
s
F:E
xpan
d In
stitu
tiona
l Par
tner
ship
s
A: E
stab
lish
Inst
itutio
nal S
uppo
rt to
Pro
mot
eLe
arne
r-C
ente
red
Inno
vatio
n
The
lear
ner-
cent
ered
env
iron
men
t enc
oura
ges
oppo
rtun
ities
for
lear
ning
insi
de a
nd o
utsi
deth
e cl
assr
oom
. The
inst
ruct
or f
acili
tate
s le
arn-
ing
activ
ities
with
in th
e cl
assr
oom
and
will
uti-
lize
all a
ppro
pria
te f
orm
s of
teac
hing
and
lear
n-in
g te
chno
logi
es to
hel
p st
uden
ts r
each
thei
red
ucat
iona
l goa
ls. T
he le
arne
r-ce
nter
ed e
nvi-
ronm
ent m
ay b
e in
terd
isci
plin
ary
(for
exa
mpl
e,
the
SCA
NS
skill
s in
vent
ory)
, tha
t is
it m
ayin
tegr
ate
man
y su
bjec
t mat
ters
into
one
cur
-ri
culu
m, o
r it
may
link
sub
ject
mat
ter
cour
ses
from
dif
fere
nt d
epar
tmen
ts a
nd/o
r di
ffer
ent
scho
ols,
if a
ppro
pria
te.
Supp
ort f
or in
nova
tion
incl
udes
for
ums
toex
plor
e id
eas,
gra
nt-m
akin
g in
itiat
ives
to s
up-
port
fac
ulty
, cla
ssif
ied
staf
f, a
ndad
min
istr
ator
sim
plem
entin
g, e
valu
atin
g, a
nd d
isse
min
atin
gth
eir
idea
s. T
wo
exem
plar
y in
nova
tion
supp
ort
prog
ram
s ar
e th
e na
tiona
l Fun
dfo
r Im
prov
e-m
ent o
f Po
stse
cond
ary
Edu
catio
n(F
IPSE
) an
dth
e C
CSF
VA
TE
A s
peci
al p
roje
cts
awar
ds.
Str
ateg
ies/
Act
ions
Al:
Dev
elop
an
inve
ntor
y of
exi
stin
g m
odel
pro
-gr
ams
by d
epar
tmen
t, sc
hool
, and
cam
pus.
A2:
Wor
king
with
sch
ools
, cam
puse
s an
d de
part
-m
ents
, est
ablis
h ro
undt
able
s to
stim
ulat
ebr
oad-
base
d pa
rtic
ipat
ion
in th
e de
velo
p-
men
t of
both
inte
rdis
cipl
inar
y an
ddi
scip
line-
spec
ific
inno
vatio
ns to
pro
mot
e te
achi
ngex
celle
nce
and
high
er le
vels
of
stud
ent l
earn
-in
g. T
he r
ound
tabl
es w
ould
util
ize
stud
ent
feed
back
, bes
t pra
ctic
e re
sear
ch f
rom
oth
erin
stitu
tions
and
oth
er ty
pes
of in
form
atio
n to
supp
ort r
ound
tabl
e di
scus
sion
s.
Inno
vatio
n T
rack
for
Ins
truc
tiona
l and
Stu
dent
Ser
vice
s
Inno
vatio
nD
epar
tmen
t/Id
eaSc
hool
/Cam
pus
Gra
nt A
pplic
atio
nT
echn
ical
Ass
ista
nce
Rou
nd T
able
s
Inno
vatio
nFu
ndin
g Su
ppor
t/Im
plem
enta
tion!
Eva
luat
ion
and
Dis
sem
inat
ion
19
CC
SF
ST
RA
TE
GIC
PLA
N
A3:
Exp
and
and
form
aliz
e th
e co
llege
pro
gram
inno
vatio
n pr
oces
s. S
uch
a pr
oces
s w
ould
incl
ude
a fu
nd f
or in
nova
tion
with
cle
arcr
iteri
a fo
r aw
ardi
ng s
hort
-ter
m a
nd lo
ng-
term
gra
nts,
tech
nica
l sup
port
for
indi
vid-
ual a
nd g
roup
pro
ject
s, e
valu
atio
n of
the
proj
ect,
and
diss
emin
atio
n of
suc
cess
ful
proj
ects
to o
ther
CC
SF f
acul
ty a
nd s
taff
.In
nova
tions
cou
ld in
clud
e a
vast
arr
ay o
fin
stru
ctio
nal,
stud
ent s
ervi
ce, a
nd le
arne
r-ce
nter
ed p
roje
cts
(e.g
. pee
r tu
tori
ng, s
ervi
ce-
lear
ning
pro
gram
s; s
uppl
emen
tal i
nstr
uctio
n).
A4:
Est
ablis
h a
supp
ort s
yste
m to
ena
ble
CC
SFem
ploy
ees
to d
evel
op in
nova
tions
incl
udin
gtu
ition
-fre
e en
rollm
ent i
n C
CSF
cla
sses
;fa
culty
and
cla
ssif
ied
staf
f ut
iliza
tion
ofm
ore
flex
pro
fess
iona
l hou
rs f
or in
nova
tion
activ
ities
; sup
port
pro
gram
s, a
nd c
lass
esbe
twee
n se
mes
ters
for
dis
cipl
ines
that
use
inte
nsiv
e le
arni
ng o
r le
arni
ng in
a c
once
n-tr
ated
per
iod
of ti
me.
A5:
Prov
ide
staf
f de
velo
pmen
t opp
ortu
nitie
s to
all
facu
lty a
nd c
lass
ifie
d st
aff
to s
uppo
rt th
e be
stan
d m
ost s
ucce
ssfu
l lea
rner
-cen
tere
d pr
o-gr
ams
with
in th
e co
llege
and
in th
e na
tion.
A6:
Enc
oura
ge a
nd s
uppo
rt f
acul
ty to
exp
eri-
men
t with
and
impl
emen
t new
ped
agog
ies
20
Part
HI
Con
tinuo
us P
rogr
am I
mpr
ovem
ent
that
enh
ance
teac
hing
exc
elle
nce
and
stud
ent
lear
ning
.
A7:
Enc
oura
ge s
choo
ls a
nd d
epar
tmen
ts to
rev
iew
and
adop
t one
or
mor
e m
odel
s of
a s
ucce
ssfu
lle
arne
r-ce
nter
ed, i
nter
disc
iplin
ary
prog
ram
.
B :
Enh
ance
Out
side
Cla
ssro
om L
earn
ing
Exp
erie
nces
for
Stu
dent
s
Enh
ance
opp
ortu
nitie
s fo
r st
uden
ts to
bui
ldth
eir
com
pete
ncie
s th
roug
h ou
tsid
e cl
assr
oom
expe
rien
ces
such
as
peer
tuto
ring
, stu
dent
act
iv-
ities
, ser
vice
-lea
rnin
g, a
nd in
tern
ship
s.
Stra
tegi
es/A
ctio
ns
O 1
:Pr
omot
e fa
culty
and
cla
ssif
ied
staf
f di
scus
-si
ons
and
awar
enes
s of
how
ext
ra-c
lass
room
activ
ities
sup
port
stu
dent
edu
catio
n pl
ans
and
stud
ent a
chie
vem
ent.
B 2
:E
xpan
d st
uden
t act
ivity
pro
gram
s w
hich
build
stu
dent
lear
ning
in s
ubje
ct m
atte
r ar
eas
(e.g
. eco
logy
, ast
rono
my,
mus
ic p
erfo
rman
ces,
and
com
pute
r te
chni
cal a
ssis
tanc
e pr
ojec
ts).
03:
Exp
and
serv
ice-
lear
ning
pro
ject
s lin
ked
toco
llege
pro
gram
s an
d co
urse
s.
B 4
:E
xpan
d pe
er e
duca
tion
and
tuto
ring
pro
-gr
ams
at a
ll ca
mpu
ses
with
in th
e co
llege
.
B5:
Exp
and
supp
lem
enta
l ins
truc
tiona
l pro
gram
slin
ked
to s
peci
fic
cour
ses
with
in th
e co
llege
.
B 6
:E
xpan
d pr
ogra
ms
prom
otin
g co
oper
ativ
eed
ucat
ion
and
inte
rnsh
ips.
B 7
:E
xpan
d w
ork
oppo
rtun
ities
for
stu
dent
sth
at w
ill e
nhan
ce s
tude
nt a
chie
vem
ent a
ndsu
cces
s (e
.g. s
tude
nt te
chni
cal a
ssis
tanc
epr
ogra
ms
are
now
ope
ratin
g in
a n
umbe
r of
colle
ges
to s
uppo
rt s
taff
and
fac
ulty
tech
-no
logy
pro
gram
s).
C:
Incr
ease
Col
labo
ratio
n, C
omm
unic
atio
n an
dLi
aiso
n t i
tilca
neN
131
.twee
n S
tude
,-.
-Ace
san
d In
stru
ctio
n
Enh
ance
stu
dent
ser
vice
s to
enc
oura
ge a
nd s
up-
port
col
labo
rativ
e ef
fort
s be
twee
n st
uden
t ser
-vi
ces
and
inst
ruct
ion.
Fur
ther
dev
elop
pro
gram
san
d se
rvic
es th
at w
ould
enh
ance
the
alig
nmen
tbe
twee
n st
uden
ts s
ervi
ces
and
inst
ruct
ion.
Stra
tegi
es/A
ctio
ns
Cl:
Stre
ngth
en a
nd e
xpan
d co
llabo
rativ
e ac
tivi-
ties
betw
een
stud
ent s
ervi
ces
and
inst
ruct
ion.
C2:
Impr
ove
com
mun
icat
ion
and
deve
lop
colla
b-or
atio
n am
ong
all u
nits
(e.
g. a
dvis
ors,
cou
n-se
lors
, adm
issi
ons
and
reco
rds,
fin
anci
al a
id,
CC
SF
ST
RA
TE
GIC
PLA
NPa
rt I
IIC
ontin
uous
Pro
gram
Im
prov
emen
t
etc.
) th
at a
re in
volv
ed in
mat
ricu
latio
n in
orde
r to
sup
port
the
mat
ricu
latio
n of
new
stud
ents
, und
ecid
ed s
tude
nts
and
cont
inui
ngst
uden
ts. E
nhan
ce f
ollo
w-u
p se
rvic
es f
or p
ro-
batio
nary
stu
dent
s.
a: E
stab
lish
colle
gew
ide
care
er a
nd jo
b pl
ace-
men
t ser
vice
s in
tegr
atin
g al
l cur
rent
col
lege
prog
ram
s un
der
one
offi
ce w
ith th
e m
anda
teto
coo
rdin
ate
all w
ork-
base
d pr
ogra
ms
and
tolin
k di
rect
ly to
col
lege
wor
kfor
ce in
stru
ctio
nal
prog
ram
s.
C4:
Tra
in in
stru
ctor
s fo
llow
ing
stat
ewid
e co
unse
l-in
g gu
idel
ines
in th
e ro
le o
f fa
culty
adv
isor
sto
pro
vide
dis
cipl
ine-
or
prog
ram
-spe
cifi
csu
ppor
t to
stud
ents
to c
ompl
emen
t stu
dent
serv
ices
. The
trai
ning
wou
ld b
e co
ordi
nate
dby
the
Gen
eral
Cou
nsel
ing
Dep
artm
ent w
ithpa
rtic
ipat
ion
from
all
stud
ent s
ervi
ces
units
.
D: E
nhan
ce a
nd E
xpan
d D
eliv
ery
ofS
tude
nt S
uppo
rt S
ervi
ces
Str
oteg
ies/
Act
ion
Pla
ns
Dl:
Impr
ove
the
curr
ent d
eliv
ery
of m
atri
cula
tion
serv
ices
. Red
esig
n th
e cu
rren
t app
roac
h to
ori
-en
ting
new
stu
dent
s to
indu
de th
e us
e of
stu
-
dent
s as
ori
enta
tion
lead
ers;
sm
all g
roup
pre
sen-
tatio
ns; a
stu
dent
han
dboo
k; a
nd m
ulti-
med
iaan
d on
-lin
e W
eb p
rese
ntat
ions
. Bro
aden
initi
alas
sess
men
t to
incl
ude
lear
ning
sty
les,
rea
l wor
kex
peri
ence
, aca
dem
ic p
repa
ratio
n, a
s w
ell a
s st
u-
dent
ski
lls in
mat
h, E
nglis
h an
d E
SL.
D2:
Exp
and
the
mat
ricu
latio
n pr
oces
s to
the
non-
cred
it co
llege
pro
gram
s an
d hi
ghsc
hool
s to
fac
ilita
te a
n ea
sy tr
ansi
tion
to th
eco
llege
's c
redi
t pro
gram
s.
D3:
Prov
ide
stud
ents
with
ele
ctro
nic
acce
ss to
degr
ee a
udit
info
rmat
ion
abou
t the
ir p
rogr
ess
tow
ard
tran
sfer
and
gra
duat
ion
requ
irem
ents
.U
se k
iosk
s an
d th
e In
tern
et a
t all
colle
ge lo
ca-
tions
and
at h
igh
scho
ols
to p
rovi
de r
eady
acce
ss to
cou
rse
sche
dule
s, c
atal
ogue
info
rma-
tion,
indi
vidu
al s
tude
nt g
rade
s, u
noff
icia
ltr
ansc
ript
s, d
egre
e au
dits
, and
pre
requ
isite
s.
D4:
Exp
and
cam
pus
child
car
e pr
ogra
ms
for
stud
ents
with
you
ng c
hild
ren.
E:
Pro
mot
e F
lexi
ble
Del
iver
y S
yste
m
Stra
tegi
es/A
ctio
ns
El:
Prov
ide
flex
ible
sch
edul
ing
of c
ours
es a
ndpr
ogra
ms
incl
udin
g tr
i-se
mes
ters
, sho
rt-
term
sem
este
rs, e
tc.
E2:
Exp
and
com
pete
ncy-
base
d co
urse
s in
bot
hth
e cr
edit
and
non-
cred
it m
odes
as
inst
ruc-
tiona
l opt
ions
.
E3:
Lin
k no
n-cr
edit
cour
ses
to s
uppl
emen
tin
stru
ctio
n in
cre
dit m
ode.
E4:
Exp
and
co-l
inke
d co
urse
s w
here
app
ropr
iate
to p
rom
ote
both
col
labo
rativ
e an
d co
oper
a-tio
n te
achi
ng a
nd le
arni
ng p
rogr
ams.
ES
:E
xpan
d th
e co
llege
's u
se o
f di
stan
ce le
arni
ngw
here
app
ropr
iate
.
F:
Exp
and
Inst
itutio
nal P
artn
ersh
ips
Stra
tegi
es/A
ctio
ns
Fl:
Exp
and
part
ners
hips
with
com
mun
ity o
rga-
niza
tions
, oth
er e
duca
tion
prov
ider
s, la
bor
and
busi
ness
to b
ring
edu
catio
n to
stu
dent
sat
a ti
me
and
in a
pla
ce th
at c
onfo
rms
toth
eir
need
s. D
eliv
er le
arni
ng a
t wor
k-ba
sed
site
s. P
rovi
de c
olle
ge c
redi
t for
wor
k an
dlif
e ba
sed
expe
rien
ces
base
d up
on c
ompe
-te
ncy
crite
ria.
21
C:C
SF
ST
RA
TE
GIC
PLA
N
To
the
exte
nt th
at C
CSF
is a
ble
to ta
ke
adva
ntag
e of
cur
rent
, as
wel
l as
new
and
emer
ging
info
rmat
ion
tech
nolo
gies
, we
will
bet
ter
serv
e ou
r ca
mpu
s co
nstit
uenc
ies
and,
ther
efor
e, th
e pu
blic
at l
arge
.T
o th
is
end,
thes
e te
chno
logi
es m
ust b
e av
aila
ble
for
use
at th
e co
llege
acc
ompa
nied
by
the
nece
ssar
y tr
aini
ng a
nd s
uppo
rt.
Key
Issu
es
Dur
ing
the
last
fou
r ye
ars,
the
Col
lege
has
allo
-ca
ted
reso
urce
s to
war
d th
e re
cons
truc
tion
of it
sm
anag
emen
t inf
orm
atio
n sy
stem
, a p
roje
ct w
hich
will
be
com
plet
ed w
ithin
the
next
two
year
s.
Dur
ing
the
next
fiv
e ye
ars,
the
Col
lege
mus
tad
dres
s th
e ap
plic
atio
n of
tech
nolo
gy to
inst
ruc-
tion
and
stud
ent s
ervi
ces.
Edu
catin
g st
uden
ts in
the
21st
cen
tury
will
req
uire
acc
ess
to a
muc
hm
ore
com
preh
ensi
ve s
et o
f te
chno
logi
cal t
ools
incl
udin
g th
e In
tern
et, m
ulti-
med
ia te
chno
lo-
gies
, and
sta
te-o
f-th
e-ar
t com
pute
rs. Y
et, a
llca
mpu
ses
curr
ently
lack
rel
ativ
ely
basi
c in
form
a-
22
Part
HI
Tec
hnol
ogy
tion
tool
s an
d eq
uipm
ent,
such
as
easy
acc
ess
tofa
x m
achi
nes
and
com
pute
rs. T
he o
vera
ll re
sult
is th
at s
tude
nts
are
bein
g un
ders
erve
d.
For
facu
lty, s
taff
; and
adm
inis
trat
ors,
info
rma-
tion
tech
nolo
gy s
houl
d m
ean
on-l
ine
acce
ss to
stud
ent r
ecor
ds r
esul
ting
in b
ette
r cu
stom
er s
er-
vice
and
mor
e ef
fici
ent d
epar
tmen
tal m
anag
e-m
ent.
A li
ne it
em f
or te
chno
logy
in d
epar
tmen
-ta
l bud
gets
may
fac
ilita
te m
ore
effe
ctiv
e pl
anni
ngfo
r an
d di
stri
butio
n of
tech
nolo
gica
l cap
acity
.
Fou
r O
bjec
tives
CC
SF's
edu
catio
n te
chno
logy
pla
n en
title
dC
reat
ing
Opp
ortu
nitie
s: U
sing
Inf
orm
atio
nT
echn
olog
y in
Edu
catio
n id
entif
ies
the
four
pri
-m
ary
obje
ctiv
es li
sted
bel
ow.
A:
Bui
ld a
Col
lege
-Wid
e T
echn
olog
yIn
fras
truc
ture
to M
ake
Tec
hnol
ogy
Acc
essi
ble
to S
tude
nts,
Fac
ulty
, and
Sta
ff.
B:
Incr
ease
Opp
ortu
nitie
s fo
r St
uden
ts,
Facu
lty, a
nd S
taff
to U
se I
nfor
mat
ion
Tec
hnol
ogy
for
Edu
catio
nal a
ndA
dmin
istr
ativ
e Fu
nctio
ns.
C: C
reat
e a
Syst
em f
or P
lann
ing,
Eva
luat
ion,
and
Con
tinui
ng F
undi
ng o
f T
echn
olog
y.
D: I
mpr
ove
Del
iver
y of
Stu
dent
Ser
vice
s.
A:
Bui
ld th
e Ph
ysic
al I
nfra
snuc
ture
for
Tec
hnol
ogy
Str
ateg
ies/
Act
ions
Al:
Inst
all a
sec
ure,
col
lege
-wid
e co
mm
unic
a-tio
ns n
etw
ork
infr
astr
uctu
re in
clud
ing
vide
o ca
blin
g as
app
ropr
iate
bet
wee
n bu
ild-
ings
and
cam
puse
s as
wel
l as
offi
ces
and
clas
sroo
ms.
A2:
Pro
vide
tech
nica
l sup
port
for
off
ices
, lab
s,an
d cl
assr
oom
s, in
clud
ing
a fu
lly-s
taff
edhe
lp d
esk,
on-
site
sup
port
in la
bs a
nd tr
av-
elin
g su
ppor
t for
cla
ssro
oms.
A3:
Exp
and
acce
ss to
info
rmat
ion
tech
nolo
gyfo
r st
uden
ts b
y in
vest
ing
in "
stat
e-of
-the
-ar
t" e
nd u
ser
com
pute
rs a
nd r
elat
ed e
quip
-m
ent i
n la
bs a
nd c
lass
room
s.
A4:
Exp
and
acce
ss to
info
rmat
ion
tech
nolo
gyfo
r al
l fac
ulty
and
cla
ssif
ied
staf
f; in
clud
ing
the
crea
tion
of a
Tec
hnol
ogy
Lea
rnin
gC
ente
r fo
r st
aff
deve
lopm
ent a
nd tr
aini
ng.
B :
Incr
ease
Opp
ortu
nitie
s fo
r T
echn
olog
y U
se
Str
ateg
ies/
Act
ions
B I
: Im
plem
ent a
sys
tem
atic
sta
ff d
evel
opm
ent
prog
ram
for
fac
ulty
and
sta
ff.
CC
SF
ST
RA
TE
GIC
PLA
N
B2:
Tra
in s
tude
nts
in th
e us
e of
com
pute
rs a
ndot
her
info
rmat
ion
tech
nolo
gy.
83: I
mpr
ove
and
enha
nce
the
deliv
ery
of s
tu-
dent
ser
vice
s as
enu
mer
ated
in O
bjec
tive
D.
C:
Cre
ate
a Sy
stem
to P
lan
for,
Eva
luat
e, a
ndFu
nd T
echn
olog
y
Stra
tegi
es/A
ctio
ns
Cl:
Con
tinue
and
str
engt
hen
educ
atio
n te
chno
l-og
y by
cre
atin
g an
Edu
catio
n T
echn
olog
yO
ffic
e an
d a
Tea
chin
g an
d L
earn
ing
Tec
hnol
ogy
Rou
nd T
able
com
pris
ed o
f st
u-de
nts,
fac
ulty
, cla
ssif
ied
staf
f, a
nd a
dmin
is-
trat
ors
to d
iscu
ss a
nd r
ecom
men
d co
llege
polic
ies
rela
ted
to a
pplic
atio
n of
info
rmat
ion
tech
nolo
gy to
teac
hing
and
lear
ning
.
C2:
Est
ablis
h an
d m
aint
ain
fund
ing
for
info
r-m
atio
n te
chno
logy
; the
col
lege
sho
uld
expl
ore
the
feas
ibili
ty o
f su
ppor
ting
a m
odi-
fica
tion
of s
tate
law
whi
ch w
ould
allo
w th
eco
llege
to e
stab
lish
a st
uden
t tec
hnol
ogy
fee.
C3:
Est
ablis
h an
nual
and
ong
oing
pla
nnin
g an
dev
alua
tion
syst
em th
roug
h sc
hool
s an
dde
part
men
ts.
C4:
CS:
C6: C7:
Part
HI
Tec
hnol
ogy
Dev
elop
gui
delin
es o
n cr
itica
l leg
al a
nd u
sage
issu
es r
elat
ed to
info
rmat
ion
tech
nolo
gy a
nddi
ssem
inat
e th
em to
the
CC
SF c
omm
unity
.
Dev
elop
a h
ardw
are
acqu
isiti
ons
plan
whi
chst
anda
rdiz
es p
urch
ases
whe
neve
r po
ssib
le a
ndpl
ans
for
cycl
ical
upg
rade
s an
d re
plac
emen
ts.
Dev
elop
a s
oftw
are
acqu
isiti
ons
plan
to s
tan-
dard
ize
soft
war
e pu
rcha
ses
and
subs
eque
ntup
grad
es o
f th
e se
lect
ed s
oftw
are.
Dev
elop
alis
t of
"off
icia
l" s
oftw
are
for
whi
ch C
CSF
will
pro
vide
ext
ensi
ve te
chni
cal s
uppo
rt.
(Mor
e m
odes
t sup
port
will
be
avai
labl
e fo
run
offi
cial
sof
twar
e.)
Mak
e st
anda
rdiz
ed c
ompu
ter
and
soft
war
e
pack
ages
ava
ilabl
e at
dis
coun
t to
stud
ents
and
diss
emin
ate
purc
hasi
ng in
form
atio
n to
stu
dent
s.
Exa
min
e di
stan
ce e
duca
tion
optio
ns a
ndde
term
ine
long
-ter
m g
oals
; whe
re a
ppro
pri-
ate
expa
nd b
ased
upo
n st
uden
t and
fac
ulty
need
s an
d pr
efer
ence
s.
D: I
mpr
ove
Del
iver
y of
Stu
dent
Ser
vice
s
Stra
tegi
es/A
ctio
ns
Dl:
Prov
ide
on-l
ine
data
to im
prov
e co
llege
deci
sion
-mak
ing
D2:
Enh
ance
info
rmat
ion
acce
ss to
stu
dent
sth
roug
h in
form
atio
n ki
osks
, web
site
s, a
ndm
ulti-
med
ia o
rien
tatio
ns.
D3:
Dev
elop
add
ition
al e
nrol
lmen
t opt
ions
for
stu
-de
nts
thro
ugh
the
appl
icat
ion
of te
chno
logy
.
D4:
Dev
elop
ele
ctro
nic
stud
ent s
uppo
rt s
yste
ms.
DS:
Im
prov
e in
tera
ctiv
ity o
f co
unse
ling
supp
ort
serv
ices
am
ong
cam
puse
s by
est
ablis
hing
com
mon
dat
a sy
stem
s.
D6:
Dev
elop
sys
tem
s to
sup
port
dis
tanc
e or
ien-
tatio
n an
d on
-lin
e re
sour
ces
for
coun
selin
g.
D7:
Sup
port
dat
a co
llect
ion
and
proc
essi
ng to
eval
uate
stu
dent
ser
vice
s de
liver
y sy
stem
.
D8:
Rev
iew
the
feas
ibili
ty a
nd d
esir
abili
ty o
f cr
e-at
ing
a sh
orte
r, m
ore
resp
onsi
ve c
ompu
ter-
ized
test
ing
proc
ess
to r
educ
e te
st a
nxie
tyfo
r ne
w s
tude
nts.
D9:
Sho
rten
the
awar
d pr
oces
sing
tim
e to
fin
anci
alai
d ap
plic
ants
usi
ng a
n im
prov
ed d
ata
syst
em.
23
CC
SF
ST
RA
TE
GIC
PLA
N
Cre
ate
a m
oder
n ph
ysic
al e
nvir
onm
ent
for
CC
SF s
tude
nts
and
empl
oyee
s th
at
emph
asiz
es f
lexi
bilit
y, m
inim
izes
obso
lesc
ence
, and
pro
mot
es th
e hi
ghes
t
leve
l of
teac
hing
exc
elle
nce
and
stud
ent
lear
ning
. The
col
lege
will
use
an
incl
usiv
e pa
rtic
ipat
ory
proc
ess
to e
nsur
e
that
the
cons
truc
tion
and
reno
vatio
n of
faci
litie
s m
eets
the
need
s of
its
user
s.
Key
Issu
es
Impr
ovin
g fa
cilit
ies
is a
top
prio
rity
for
City
Col
lege
. The
Col
lege
has
man
y ow
ned
and
leas
ed f
acili
ties
whi
ch a
re th
irty
to f
ifty
yea
rsol
d an
d w
hich
are
in n
eed
of m
ajor
ren
ova-
tions
. The
con
ditio
n of
the
phys
ical
env
iron
-m
ent i
s on
e of
the
impo
rtan
t det
erm
inan
ts o
fho
w w
ell t
he C
olle
ge c
an f
ulfi
ll its
edu
catio
nal
mis
sion
. Fac
ilitie
s ca
n se
nd p
ositi
ve (
or n
ega-
tive)
mes
sage
s to
stu
dent
s, m
essa
ges
whi
ch c
an
24
Part
III
Faci
litie
s
help
or
hind
er le
arni
ng. T
his
sam
e ef
fect
appl
ies
to C
CSF
's e
mpl
oyee
s. T
he m
oder
niza
-tio
n an
d re
nova
tion
Of
faci
litie
s ca
n m
arke
dly
impr
ove
the
lear
ning
and
wor
king
exp
erie
nce
prov
idin
g op
port
uniti
es to
cre
ate
plac
es f
or s
tu-
dent
s to
con
greg
ate
with
eac
h ot
her
and
with
facu
lty, i
nter
actio
ns w
hich
are
an
inte
gral
par
tof
the
educ
atio
nal p
roce
ss.
To
ensu
re th
at f
acili
ties
are
mod
erni
zed,
ren
o-va
ted,
and
bui
lt to
mee
t the
nee
ds o
f th
eus
erst
he s
tude
nts,
fac
ulty
and
sta
ff, t
his
plan
prop
oses
to im
plem
ent f
ive
obje
ctiv
esw
hich
addr
ess
the
faci
litie
s pl
anni
ng p
roce
sses
. As
fund
ing
from
the
stat
e, th
e SF
bon
d is
sue
and
colle
ge c
apita
l cam
paig
ns b
ecom
es a
vaila
ble,
the
colle
ge w
ill u
se th
ese
plan
ning
pro
cess
es to
dete
rmin
e th
e m
ost a
ppro
pria
te ty
pes
of f
acili
-tie
s fo
r st
uden
ts, f
acul
ty a
nd s
taff
.
Fiv
e O
bjec
tives
A: R
estr
uctu
re th
e Fa
cilit
ies
Rev
iew
Com
mitt
ee
B: A
dopt
Fac
ilitie
s Pl
anni
ng P
rinc
iple
s
C: I
nteg
rate
Use
r G
roup
s in
to F
acili
ties
Des
ign
and
Con
stru
ctio
n
D: E
valu
ate
Proj
ects
on
Bas
is o
f E
duca
tiona
lN
eeds
E: F
und
Proj
ects
on
Bas
is o
f Fa
cilit
ies
Proc
ess
A: R
estr
uctu
re th
e F
acili
ties
Rev
iew
Com
mitt
ee
Upo
n ag
reem
ent o
f th
e co
llege
org
aniz
atio
ns in
the
CC
SF S
hare
d G
over
nanc
e Sy
stem
, the
Com
mitt
ee w
ill b
e re
nam
ed a
s th
e "F
acili
ties
Com
mitt
ee."
The
Com
mitt
ee's
cha
rge
will
be
to:
(1)
revi
ew a
nd e
valu
ate
all p
oten
tial p
roje
cts
(inc
ludi
ng e
valu
atin
g pr
opos
als;
set
ting
deve
lop-
men
t pri
oriti
es; a
nd r
ecom
men
ding
pro
ject
s to
seni
or m
anag
emen
t); (
2) in
corp
orat
e th
e ex
pert
ise
and
expe
rien
ce o
f th
e ra
nge
of c
olle
ge s
take
hold
-er
s; a
nd (
3) p
rovi
de o
vers
ight
and
stew
ards
hip
ofth
e fa
cilit
ies
prin
cipl
es e
stab
lishe
d un
der
Goa
l B o
f
this
sec
tion.
Str
ateg
ies/
Act
ions
Al:
Rev
ise
the
new
Fac
ilitie
s C
omm
ittee
com
-po
sitio
n to
ens
ure
a ra
nge
of e
xper
tise
and
repr
esen
tatio
n fr
om v
arie
d di
scip
lines
and
cam
puse
s, a
nd f
rom
con
stitu
ency
gro
ups
offa
culty
, sta
ff, s
tude
nts,
and
adm
inis
trat
ors.
A2:
Des
igna
te a
"fa
cilit
ies
need
s co
ordi
nato
r" f
orea
ch b
uild
ing
incl
udin
g bu
ngal
ows
to c
on-
solid
ate
requ
ests
for
fac
ilitie
s im
prov
emen
ts.
A3:
Prov
ide
oppo
rtun
ities
for
com
mun
ity in
put
on p
roje
cts
that
hav
e a
clea
r im
pact
on
neig
hbor
hood
s ad
jace
nt to
CC
SF f
acili
ties,
incl
udin
g in
put f
rom
est
ablis
hed
com
mun
ityor
gani
zatio
ns.
CC
SF
.S
TR
AT
EG
IC P
LAN
Part
111
Faa
zues
AS:
Est
ablis
h a
stan
dard
for
m f
or p
roje
ct e
valu
a-tio
n an
d as
sess
men
t tha
t con
form
s to
the
educ
atio
nal p
lan
and
stra
tegi
c pl
an p
rinc
iple
s.
A6:
Con
tinue
the
Des
ign
Rev
iew
Boa
rd u
nder
the
new
Fac
ilitie
s C
omm
ittee
, inc
ludi
ng a
nou
tsid
e co
mm
unity
mem
ber.
B: A
dopt
Fac
ilitie
s Pl
anni
ng P
rinc
iple
s
Ado
pt a
set
of
faci
litie
s de
sign
pri
ncip
les
togu
ide
faci
litie
s de
velo
pmen
t and
impr
ovem
ents
.T
he p
lann
ing
prin
cipl
es w
ill p
rovi
de b
road
para
met
ers
and
guid
elin
es f
or f
acili
ties
plan
-ni
ng, a
nd d
escr
ibe
prot
otyp
ical
sol
utio
ns to
ara
nge
of f
acili
ties
need
s at
CC
SE T
heFa
cilit
ies
Com
mitt
ee w
ill u
se th
e pr
inci
ples
to r
evie
wpr
opos
ed p
roje
cts.
Use
r gr
oups
and
uni
tsse
ekin
g fa
cilit
ies
impr
ovem
ents
will
als
o us
eth
e pr
inci
ples
and
gui
delin
es in
def
inin
g th
eir
faci
litie
s ne
eds
and
deve
lopi
ng p
ossi
ble
solu
tions
.
Stra
tegi
es/A
ctio
ns
Bl:
The
new
Fac
ilitie
s C
omm
ittee
will
rev
iew
the
prin
cipl
es in
clud
ed in
the
"mas
ter
plan
"pr
oduc
ed b
y th
e Fa
cilit
ies
Mas
ter
Plan
B2:
Subc
omm
ittee
for
pos
sibl
e in
clus
ion
in th
efa
cilit
ies
prin
cipl
es.
Rev
iew
the
plan
ning
pri
ncip
les
peri
odic
ally
at th
e Fa
cilit
ies
Com
mitt
ee to
det
erm
ine
thei
r su
cces
s in
pro
vidi
ng g
uida
nce
on f
acil-
ities
dev
elop
men
t. U
se v
ario
us in
puts
inth
is r
evie
w, i
nclu
ding
use
r gr
oups
' pos
t-oc
cupa
ncy
eval
uatio
n of
fac
ilitie
s th
at a
rebu
ilt o
r re
nova
ted
acco
rdin
g to
the
desi
gnpr
inci
ples
.
C:
Inte
grat
e U
ser
Gro
ups
Into
Fac
ilitie
s D
esig
nan
d C
onst
ruct
ion
Supp
ort u
sers
in p
rogr
amm
ing
and
desi
gn o
ffa
cilit
ies
as f
ull p
artic
ipan
ts th
roug
hout
ent
ire
proc
ess
incl
udin
g ev
alua
tion
of f
acili
ties
byus
ers
afte
r oc
cupa
ncy.
The
obj
ectiv
e is
to e
stab
lish
a pa
rtic
ipat
ory,
user
-dri
ven
faci
litie
s pr
oces
s th
at is
ope
n to
chan
ge, i
nclu
sive
, em
piri
cally
dri
ven,
and
info
r-m
atio
n ba
sed.
The
pro
cess
will
rel
y up
on a
prod
uctiv
e co
mm
unic
atio
n sy
stem
and
acc
ept-
ed p
roto
col f
or f
acili
ties
need
s in
clud
ing:
fee
d-ba
ck a
nd r
evie
w; e
duca
tion
of s
take
hold
ers;
and
clea
r in
form
atio
n on
how
a p
roje
ct p
rogr
esse
sfr
om id
ea to
rea
lity.
Stra
tegi
es/A
ctio
ns
Cl:
Est
ablis
h a
proc
ess
for
proj
ect s
pons
orsh
ipby
use
r gr
oups
rep
rese
ntin
g br
oad
con-
stitu
enci
es a
nd c
ondu
ct o
ngoi
ng c
omm
uni-
catio
n w
ith s
pons
orin
g gr
oups
.
C2:
Pro
vide
ass
ista
nce,
edu
catio
n an
d tr
aini
ngto
use
r gr
oups
in e
stab
lishi
ng p
roje
ct g
oals
and
the
prel
imin
ary
proj
ect p
rogr
am a
sou
tline
d in
the
plan
ning
pri
ncip
les
docu
-m
ent e
stab
lishe
d un
der
Obj
ectiv
e B
of
this
sect
ion,
incl
udin
g gr
aphi
c re
nder
ing
ofgo
als
and
prel
imin
ary
prog
ram
.
C3:
Pro
gram
and
des
ign
faci
litie
s em
ploy
ing
anin
tera
ctiv
e pr
oces
s be
twee
n us
ers
and
arch
itect
s.
C4:
Cre
ate
a st
ruct
ured
par
ticip
atio
n pr
ogra
mw
ith m
ilest
ones
and
dea
dlin
es to
invo
lve
col-
lege
com
mun
ity in
pri
oriti
zing
pro
ject
s fo
rre
com
men
datio
n to
sen
ior
adm
inis
trat
ors.
CS:
Con
duct
use
r gr
oup
post
-occ
upan
cy e
valu
-at
ion
of n
ew o
r re
nova
ted
faci
litie
s.
D:
Eva
luat
e Pr
ojec
ts o
n B
asis
of
Edu
catio
nal N
eeds
Eva
luat
e fa
cilit
ies
proj
ects
with
par
ticip
atio
n of
the
colle
ge c
omm
unity
in li
ght o
f th
e C
CSF
25
CC
SF
ST
RA
TE
GIC
PLA
NPa
rt I
IIFa
cilit
ies
Stra
tegi
c Pl
an a
nd o
ther
col
lege
wid
e ed
ucat
ion
plan
s.
Stra
tegi
es/A
ctio
nsD
I:E
stab
lish
eval
uatio
n cr
iteri
a ba
sed
on th
eC
CSF
Str
ateg
ic P
lan
and
othe
r co
llege
-w
ide
and
cam
pus
plan
ning
doc
umen
ts.
D2:
Mai
ntai
n fl
exib
ility
in th
e fa
cilit
ies
plan
tobe
res
pons
ive
to u
nfor
esee
n de
velo
pmen
tsan
d op
port
uniti
es.
D3:
Def
ine
user
gro
ups
for
each
pro
ject
thro
ugh
an o
pen
proc
ess,
and
pro
vide
oppo
rtun
ities
for
them
to p
artic
ipat
e m
ean-
ingf
ully
in th
e pr
ogra
mm
ing
and
desi
gn
proc
ess.
E:
Fun
dPr
ojec
ts o
n B
asis
of
Faci
litie
s Pr
oces
s
Dev
elop
a p
roce
ss f
or f
undi
ng p
roje
cts
reco
m-
men
ded
by th
e ne
w F
acili
ties
Com
mitt
ee.
26
Stra
tegi
es/A
ctio
ns
El:
Con
side
r al
l pro
ject
s fo
r fu
ndin
g eq
ually
,re
gard
less
of
size
. Def
ine
smal
l, m
ediu
m,
larg
e, a
nd m
aint
enan
ce p
roje
cts
base
d on
crite
ria
such
as
cost
s, b
enef
its, a
nd d
isru
p-tio
n. D
evel
op g
uide
lines
for
fun
ding
fac
ili-
ties
proj
ects
.
E2:
The
Col
lege
Cap
ital I
mpr
ovem
ent P
rogr
amw
ill u
tiliz
e th
e C
omm
ittee
's r
ecom
men
da-
tions
in th
e de
velo
pmen
t of
an a
nnua
l
plan
.
E3:
For
plan
ning
pur
pose
s, c
onsi
der
colle
ge-
wid
e bl
ock
gran
ts f
or d
efer
red
mai
nte-
nanc
e, r
enov
atio
ns, i
nfra
stru
ctur
e, a
nd c
ap-
ital p
roje
cts,
etc
. Adv
ocat
e ch
ange
s in
sta
tela
w to
cre
ate
this
app
roac
h.
Faci
lity
Proj
ect P
lann
ing
and
Dev
elop
men
t Pro
cess
Pro
ject
Pla
nnin
g
Str
ateg
icP
lan
Fac
ility
Prin
cipl
esan
d G
uide
lines
Fac
ulty
Adm
this
trat
ors
Sta
ir
USE
R G
RO
UPS
Pro
ject
s/P
rova
ms
Foc
ilitie
sC
omm
ittee
Ava
ilabl
eF
undi
ng
(Tot
al F
acili
ty B
udge
t)
Com
mun
icat
ion
and
Feed
back
Fin
ishe
dP
roje
cts
Pro
ject
Dev
elop
men
t
Str
ateg
icP
lan
Fac
thty
Prin
cipl
esan
d G
aide
Une
s
Stu
dent
s
Fac
ulty
Adm
inis
trat
ors
Sta
ff
USE
R G
RO
UPS
BE
ST
CO
PY
AV
AIL
AB
LE
Sta
tem
ent
Arc
hite
ctur
alD
esig
n
Com
mun
ity In
put
and
Des
ign
Rev
iew
Con
stru
ctio
nP
ost O
ccup
ancy
Eva
luat
ion
Com
mun
icat
ion
and
Feed
back
27
CC
SF
ST
RA
TE
GIC
PLA
N
To
best
ser
ve s
tude
nts
and
the
com
mun
ity, C
CSF
's f
acul
ty a
nd s
taff
need
a p
rodu
ctiv
e an
d su
ppor
tive
wor
king
env
iron
men
t. A
hea
lthy
colle
ge
wor
kpla
ce a
llow
s fa
culty
and
sta
ff to
focu
s on
hel
ping
stu
dent
s m
eet t
heir
educ
atio
nal g
oals
and
hel
ps e
mpl
oyee
s'
deve
lop
to th
eir
high
est p
oten
tial.
Key
Issu
es
CC
SF f
aces
sev
eral
cha
lleng
es in
cre
atin
g pr
o-du
ctiv
e w
orki
ng c
ondi
tions
for
its
2,40
0em
ploy
ees.
Eff
ectiv
e co
mm
unic
atio
ns a
re d
iffi
-cu
lt du
e to
the
nece
ssar
y co
mpl
exity
of
a m
ulti-
cam
pus
inst
itutio
n of
feri
ng a
wid
e ra
nge
ofed
u-ca
tiona
l pro
gram
s an
d se
rvic
es. T
his
orga
niza
-tio
nal c
ompl
exity
can
als
o hi
nder
eff
orts
to p
ro-
mot
e co
llabo
ratio
n an
d te
amw
ork.
The
Col
lege
mus
t als
o ad
dres
s cr
itica
l iss
ues
of h
ealth
, saf
ety,
faci
litie
s an
d pa
rt-t
ime
empl
oym
ent.
28
Part
HISu
ppor
tive
Wor
king
Env
iron
men
t
Thi
s st
rate
gy a
rea
outli
nes
stra
tegi
es to
bui
ld a
prod
uctiv
e w
orkp
lace
env
iron
men
t tha
t pro
-m
otes
ser
vice
to s
tude
nts,
pro
duct
ivity
, tea
m-
wor
k, a
nd a
spi
rit o
f m
utua
l tru
st a
nd r
espe
ct.
An
over
-arc
hing
goa
l is
to im
prov
e an
d in
crea
seem
ploy
ee s
atis
fact
ion.
Fou
r O
bjec
tives
A:
Impr
ove
Wor
king
Con
ditio
ns
B:
Incr
ease
Opt
ions
for
Par
t-T
ime
Em
ploy
eeIn
volv
emen
t
C:
Prom
ote
a D
iver
se C
olle
ge C
ultu
re
D:
Bui
ld a
Tea
m O
rien
tatio
n
A: I
mpr
ove
Wor
king
Con
ditio
ns
Impr
ove
phys
ical
wor
king
con
ditio
ns th
atim
pact
the
wel
l-be
ing
and
prod
uctiv
ity o
f cl
as-
sifi
ed s
taff
; fac
ulty
, and
adm
inis
trat
ors.
Str
ateg
ies/
Act
ion
Pla
ns
Al:
Dev
elop
a tr
ansp
orta
tion
plan
that
incr
eas-
es a
vaila
bilit
y of
par
king
and
eva
luat
es th
efe
asib
ility
of
an in
ter-
cam
pus
shut
tle.
A2:
Prov
ide
for
the
faci
litie
s ne
eds
of f
acul
tyan
d st
aff,
incl
udin
g:
Qui
et s
pace
s fo
r m
eetin
gs
Ade
quat
e pe
rson
al w
orki
ng s
pace
Con
greg
atin
g sp
ace
for
staf
f an
d fa
culty
and
inte
ract
ions
am
ong
clas
sifi
ed s
taff
,fa
culty
and
stu
dent
s
Upg
rade
d ba
thro
oms
Ade
quat
e lig
htin
g, h
eatin
g, a
nd v
entil
atio
n
A3:
Ass
ist c
ampu
s an
d sc
hool
dea
ns id
entif
ying
and
impl
emen
ting
inno
vativ
e m
etho
ds a
ndfu
ndin
g so
urce
s fo
r w
orki
ng c
ondi
tions
impr
ovem
ents
.
A4:
Rev
iew
and
upg
rade
pro
gram
s th
at a
ddre
sshe
alth
and
saf
ety
need
s, in
clud
ing:
Off
ice
and
com
pute
r er
gono
mic
s is
sues
(inc
ludi
ng b
ack/
shou
lder
and
rep
etiti
vest
ress
issu
es)
Firs
t-A
id a
nd C
PR tr
aini
ng
Pers
onal
saf
ety
and
wel
lnes
s pr
ogra
ms
Dis
ease
pre
vent
ion
Dis
aste
r pr
epar
edne
ss p
roce
dure
s an
dpr
ogra
ms
CC
SF
ST
RA
TE
GIC
PLA
N
0:In
crea
se O
ptio
ns fo
r P
art-
Tim
eE
mpl
oyee
Invo
lvem
ent
Cre
ate
optio
ns f
or p
art-
time
facu
lty a
nd c
lass
i-fi
ed s
taff
to b
e m
ore
invo
lved
in c
olle
ge li
fe.
Str
ateg
ies/
Act
ion
Pla
ns
B 1
:Pr
ovid
e pa
rt-t
ime
facu
lty a
dequ
ate
spac
efo
r m
eetin
gs w
ith s
tude
nts
and
stor
age
ofin
stru
ctio
nal e
quip
men
t.
B2:
Exp
lore
incl
usio
n of
non
-ins
truc
tiona
lac
tiviti
es (
e.g.
, ori
enta
tion;
off
ice
hour
s;an
d co
mm
ittee
s) o
f pa
rt-t
ime
facu
lty w
ith-
in th
e 60
% li
mit.
B 3
:E
nsur
e th
at a
ll C
CSF
em
ploy
ees
rece
ive
the
sam
e ba
sic
info
rmat
ion
(e.g
., sc
hedu
les
and
cata
logu
es).
Est
ablis
h a
hand
book
for
par
t-tim
e fa
culty
.
94:
Inte
grat
e pa
rt-t
ime
CC
SF e
mpl
oyee
s in
tost
aff
deve
lopm
ent a
ctiv
ities
.
B 5
:C
ondu
ct c
olle
gew
ide
surv
eys
and
stud
ies
of th
e st
atus
and
wor
king
con
ditio
ns o
fpa
rt-t
ime
facu
lty a
nd c
lass
ifie
d st
aff
thro
ugh
the
esta
blis
hmen
t of
two
spec
ial
task
for
ces
with
rep
rese
ntat
ion
from
all
col-
lege
con
stitu
enci
es (
stud
ents
, adm
inis
tra-
7-
Part
III
Supp
ortiv
e W
orki
ng E
nvir
onm
ent
tors
, fac
ulty
, cla
ssif
ied
staf
f) a
nd A
FT 2
121
and
SEIU
790
. The
task
for
ceso
ne to
focu
s on
cla
ssif
ied
staf
f an
d th
e ot
her
onfa
culty
will
rep
ort f
indi
ngs
to th
e C
olle
geA
dvis
ory
Cou
ncil.
Obj
ectiv
es o
f th
e st
udy
incl
ude,
but
are
not
limite
d to
:
Ext
ent o
f us
e of
par
t-tim
e em
ploy
ees
inco
llege
dep
artm
ents
and
ope
ratio
ns
Impa
ct u
pon
teac
hing
and
lear
ning
goa
ls o
fth
e co
llege
Impa
ct u
pon
effi
cien
cy a
nd e
ffec
tiven
ess
ofco
llege
ope
ratio
ns
Acc
ess
of p
art-
time
empl
oyee
s to
col
lege
reso
urce
s an
d su
ppor
t
Iden
tific
atio
n of
maj
or is
sues
and
pro
blem
saf
fect
ing
part
-tim
e em
ploy
ees
Rem
edie
s fo
r cu
rren
t pro
blem
s fa
cing
par
t-tim
e em
ploy
ees
Prop
osed
siz
e an
d co
mpo
sitio
n of
task
for
ces
(sub
ject
to r
evie
w a
nd a
ppro
val f
rom
col
-le
ge o
rgan
izat
ions
):
Fac
ulty
TF
2 ad
min
istr
ator
s
2 cl
assi
fied
sta
ff
2 st
uden
ts
3 A
FT r
eps
3 A
cade
mic
Sen
ate
reps
2 D
CC
rep
s
Cla
ssifi
ed T
F
2 ad
min
istr
ator
s
6 cl
assi
fied
sta
ff
2 st
uden
ts
3 fa
culty
Tot
al: 1
4T
otal
: 13
C:
Pro
mot
e a
Div
erse
Col
lege
Cul
ture
Str
ateg
ies/
Act
ion
Pla
ns
Cl:
Con
duct
col
lege
edu
catio
nal p
rogr
ams
tode
velo
p po
sitiv
e sh
ared
und
erst
andi
ngs
ondi
vers
ity a
nd a
ffir
mat
ive
actio
n.
C2:
Rec
ruit
qual
ifie
d di
vers
e ap
plic
ants
to c
ol-
lege
hir
ing
pool
s fo
r ad
min
istr
ator
s, f
acul
ty,
and
clas
sifi
ed s
taff
.
C3:
Purs
ue d
iver
sity
hir
ing
C4:
Cre
ate
inst
itutio
nal g
roun
d ru
les
for
dive
r-si
ty, c
ivili
ty, a
nd c
omm
unic
atio
n.
C5:
Prov
ide
regu
lar
venu
es f
or d
ialo
gue
ondi
vers
ity is
sues
.
29
CC
SF
ST
RA
TE
GIC
PLA
N
C6:
Supp
ort t
rain
ing
in d
iver
sity
issu
es in
rac
e,ge
nder
, sex
ual o
rien
tatio
n, a
nd d
isab
ilitie
s
(e.g
. act
ive
liste
ning
, con
sens
us b
uild
ing
skill
s).
C7:
Prov
ide
dive
rsity
and
com
mun
icat
ion
trai
n-in
g fo
r le
ader
s of
uni
ons,
stu
dent
gro
ups,
and
colle
ge p
rofe
ssio
nal a
ssoc
iatio
ns to
sup
-
port
lead
ersh
ip o
n di
vers
ity is
sues
.
D:
Bui
ld a
Tea
m O
rient
atio
n
Dev
elop
sm
all w
orki
ng te
ams
to b
uild
trus
tan
d co
mm
unity
and
to e
nhan
ce p
rodu
ctiv
ity.
30
Part
HI
Supp
ortiv
e W
orki
ngE
nvir
onm
ent
Str
ateg
ies/
Act
ion
Pla
ns
Dl:
Con
duct
fle
x da
y cl
asse
s an
d ot
her
prof
es-
sion
al d
evel
opm
ent a
ctiv
ities
on
team
wor
kan
d te
am f
orm
atio
n
D2:
Enc
oura
ge a
nd s
uppo
rt te
am b
uild
ing.
D3:
Inte
grat
e te
am m
essa
ge, s
kills
, and
con
cept
sin
fac
ulty
and
cla
ssif
ied
staf
f or
ient
atio
ns.
D4:
Prov
ide
lead
ersh
ip tr
aini
ng to
all
thos
e
invo
lved
in m
anag
eria
l, su
perv
isor
y po
si-
tions
and
con
stitu
ency
gro
up r
epre
sent
a-tiv
es to
com
plem
ent t
eam
ori
enta
tion.
CC
SF
ST
RA
TE
GIC
PLA
N
For
CC
SF to
add
ress
its
long
-ter
m
educ
atio
n pr
iori
ties,
the
colle
ge m
ust
cont
inue
to d
iver
sify
its
reve
nues
.
Key
Issu
es
Col
lege
fun
ding
dep
ends
upo
n st
ate
allo
catio
nsw
hich
con
tinue
to b
e un
cert
ain.
Giv
en th
e co
n-st
antly
shi
ftin
g st
ate
budg
et p
rior
ities
, the
col
-le
ge m
ust d
iver
sify
its
long
-ter
m r
even
ueso
urce
s w
hile
max
imiz
ing
reve
nue
from
the
stat
e. E
ffic
ient
and
eff
ectiv
e al
loca
tion
of a
llre
sour
ces
mus
t als
o be
add
ress
ed if
the
colle
gew
ishe
s to
bui
ld th
e ne
eded
res
ourc
e sl
ack
for
inno
vatio
ns a
nd o
ther
col
lege
initi
ativ
es.
Thr
ee O
bjec
tives
A: M
axim
ize
Rev
enue
fro
m P
ublic
Fun
ding
Sour
ces
B:
Exp
and
Rev
enue
fro
m N
on-S
tate
Sou
rces
C: P
rom
ote
Eff
icie
nt A
lloca
tion
and
Use
of
Col
lege
Res
ourc
es
Part
HI
Res
ourc
e D
evel
opm
ent
A: M
axim
ize
Rev
enue
fro
m P
ublic
Fund
ing
Sour
ces
Str
ateg
ies/
Act
ions
Al:
Opt
imiz
e en
rollm
ents
thro
ugho
ut th
e co
l-le
ge to
ens
ure
that
the
colle
ge r
ecei
ves
the
max
imum
leve
l of
fund
ing
from
the
stat
ein
all
cate
gori
esco
st o
f liv
ing,
gro
wth
,ca
tego
rica
l pro
gram
s, a
nd c
ateg
oric
al g
rant
sfo
r eq
uipm
ent,
tech
nolo
gy, e
tc.
A2:
Bui
ld a
war
enes
s am
ong
facu
lty a
nd s
taff
of
the
mec
hani
sms
thro
ugh
whi
ch th
e co
llege
rece
ives
its
fund
ing
from
the
stat
e, in
clud
-in
g re
gula
r re
port
s on
sta
te f
undi
ng, o
rien
-ta
tion
sess
ions
and
rep
orts
on
colle
geen
rollm
ent g
oals
, and
str
ateg
ies
to s
uppo
rtfu
ll cl
asse
s, s
tude
nt r
eten
tion,
and
tim
ely
subm
issi
on b
y fa
culty
of
enro
llmen
t she
ets.
A3:
Exp
and
exis
ting
data
base
and
Web
site
info
rmat
ion
on s
ourc
es f
or p
ublic
fun
ding
gran
ts f
rom
bot
h st
ate
and
fede
ral s
ourc
es.
A4:
Enc
oura
ge C
CSF
em
ploy
ees
to p
artic
ipat
ein
pub
lic g
over
nmen
t age
ncie
s, c
omm
is-
sion
s, a
nd b
oard
s w
hich
hav
e ac
cess
to p
ub-
lic f
unds
rel
ated
to p
osts
econ
dary
edu
ca-
tion.
Dev
elop
dir
ect l
inks
with
thes
e pa
rtic
-ip
ants
to m
ake
them
aw
are
of o
ppor
tuni
ties
to p
rom
ote
part
ners
hips
with
the
colle
ge.
AS:
Sup
port
the
pass
age
of th
e C
CSF
bon
d re
f-er
endu
m in
Jun
e, 1
997
for
fund
ing
for
capi
tal i
mpr
ovem
ents
in te
chno
logy
infr
a-st
ruct
ure,
mod
erni
zatio
n, r
enov
atio
n,he
alth
and
saf
ety
and
child
car
e ce
nter
.
A6:
Exp
lore
the
feas
ibili
ty o
f is
suin
g pa
rtic
ipa-
tion
bond
s to
fun
d sp
ecif
ic c
apita
lim
prov
emen
t pro
ject
s.
A7:
Inv
estig
ate
oppo
rtun
ities
to u
tiliz
e lo
cal
rede
velo
pmen
t fun
ds to
sup
port
pro
ject
s at
spec
ific
col
lege
cam
puse
s.
A8:
Exp
and
part
ners
hips
initi
ativ
es w
ith o
ther
educ
atio
nal i
nstit
utio
ns in
clud
ing
com
mu-
nity
col
lege
s, S
FUSD
, SFS
U, a
nd U
C, t
oco
mpe
te f
or p
ublic
par
tner
ship
s gr
ants
from
loca
l, st
ate
and
fede
ral a
genc
ies.
A9:
Util
ize
colle
ge m
edia
incl
udin
g T
elec
ours
es,
Cha
nnel
52
and
KC
SF to
mar
ket a
nden
hanc
e en
rollm
ents
.
31
CC
SF
ST
RA
TE
GIC
PLA
N
B :
Exp
and
Rev
enue
s F
rom
Non
-Sta
te S
ourc
es
Str
ateg
ies/
Act
ions
B l:
The
Off
ice
of C
olle
ge D
evel
opm
ent w
ill b
ere
spon
sibl
e fo
r th
e pl
anni
ng a
nd im
plem
en-
tatio
n of
a c
ompr
ehen
sive
res
ourc
e de
velo
p-m
ent p
rogr
am to
pro
vide
incr
ease
d fu
nds
from
pri
vate
sou
rces
for
col
lege
pro
gram
san
d se
rvic
es, f
acili
ties
and
equi
pmen
t.
B 2
:Im
plem
ent a
n al
umni
dev
elop
men
t pla
n to
iden
tify
and
invo
lve
alum
ni in
the
reso
urce
deve
lopm
ent p
rogr
ams
of th
e co
llege
.
B 3
:In
crea
se th
e op
erat
ions
of
the
Off
ice
ofC
ontr
act a
nd C
ontin
uing
Edu
catio
n w
here
appr
opri
ate
to w
iden
the
scop
e of
edu
ca-
tiona
l off
erin
gs to
the
publ
ic.
B 4
:E
xpan
d en
rollm
ents
whe
re a
ppro
pria
te in
the
inte
rnat
iona
l stu
dent
s pr
ogra
m a
nd th
est
uden
t ser
vice
s af
filia
ted
with
this
pro
-gr
am. A
dd s
hort
spe
cial
ized
pro
gram
s fo
rin
tern
atio
nal s
tude
nts
as n
eede
d. E
nsur
eth
at th
e ex
pans
ion
prog
ram
mee
ts th
e fo
l-lo
win
g cr
iteri
a:
1.E
nrol
led
stud
ents
will
get
the
appr
opri
ate
amou
nt a
nd le
vel o
f se
rvic
es n
eede
d to
con
-du
ct a
suc
cess
ful p
rogr
am.
32
Part
III
Res
ourc
e D
evel
opm
ent
2.St
uden
ts e
nrol
led
in c
redi
t and
non
-cre
dit
prog
ram
s w
ill n
ot b
e di
spla
ced
as a
res
ult o
fth
e ex
pans
ion
of th
e in
tern
atio
nal s
tude
nts
prog
ram
.
3.E
xpan
sion
of
the
prog
ram
will
res
ult i
nad
ded
valu
e to
the
over
all f
unct
ion
and
oper
atio
n of
the
colle
ge.
B5:
Est
ablis
h re
sour
ce d
evel
opm
ent a
ctiv
ities
inco
ordi
natio
n w
ith th
e O
ffic
e of
Dev
elop
men
tw
ithin
col
lege
dep
artm
ents
, sch
ools
, and
cam
puse
s to
enc
oura
ge e
xpan
ded
fund
-rai
sing
initi
ativ
es.
C:
Pro
mot
e E
ffici
ent A
lloca
tion
And
Use
Of C
olle
ge R
esou
rces
Str
ateg
ies/
Act
ions
Cl:
Est
ablis
h Fi
nanc
ial A
ccou
ntab
ility
Cen
ter
agre
emen
ts w
ith c
olle
ge u
nits
, dep
artm
ents
,an
d pr
ogra
ms
whi
ch w
ill p
rom
ote
effi
cien
-cy
ince
ntiv
es b
y al
low
ing
units
to c
arry
ove
rpa
rt o
f th
e sa
ving
s in
thei
r bu
dget
s to
the
next
fis
cal y
ear.
CC
SF
ST
RA
TE
GIC
PLA
N
The
fou
ndat
ion
of th
e C
CSF
str
ateg
ic
plan
will
be
a sy
stem
that
inte
grat
es
plan
ning
, bud
getin
g, a
nd a
sses
smen
t.
Bas
ed u
pon
clea
r, a
ccur
ate,
and
tim
ely
info
rmat
ion,
the
colle
ge m
ust e
stab
lish
a re
pres
enta
tive
deci
sion
-mak
ing
syst
em,
whi
ch w
ill s
uppo
rt lo
ng-t
erm
pla
nnin
g
prio
ritie
s.
Key
Issu
es
The
col
lege
cur
rent
ly h
as a
com
plex
and
cum
-be
rsom
e pl
anni
ng a
nd b
udge
ting
proc
ess.
Fir
st,
ther
e is
a la
ck o
f co
nnec
tion
betw
een
plan
ning
,bu
dget
ing,
and
the
asse
ssm
ent o
f th
e co
llege
'spr
ogre
ss to
war
d m
eetin
g its
goa
ls.
Too
oft
en,
budg
ets
do n
ot r
efle
ct p
lann
ing
prio
ritie
s, a
ndco
nver
sely
, pla
nnin
g ef
fort
s do
not
alw
ays
atte
nd a
dequ
atel
y to
bud
geta
ry c
onsi
dera
tions
nor
to a
sses
smen
ts o
f co
llege
perf
orm
ance
.
Part
HIPl
anni
ng a
nd B
udge
ting
Syst
em
Seco
nd, C
CSF
lack
s a
clea
r an
d co
nsis
tent
com
mun
icat
ion
chan
nel b
etw
een
shar
ed g
over
-na
nce
com
mitt
ees
conc
erne
d w
ith f
acili
ties,
educ
atio
nal p
lann
ing,
equ
ipm
ent,
and
budg
et.
For
exam
ple,
fac
ilitie
s pl
anni
ng c
an g
o fo
rwar
dw
ithou
t ade
quat
e co
nsid
erat
ion
of e
duca
tiona
lob
ject
ives
; or
educ
atio
nal p
lans
may
be
esta
b-lis
hed
with
out t
he r
equi
site
dis
cuss
ions
abo
utfa
cilit
ies.
The
re is
no
com
preh
ensi
ve f
orum
toex
amin
e an
d re
solv
e di
ffer
ence
s be
twee
n cr
oss-
cutti
ng p
lann
ing
and
budg
etin
g pr
iori
ties.
Thi
rd, t
he c
olle
ge la
cks
clea
r co
mm
unic
atio
nch
anne
ls a
mon
g co
llege
con
stitu
ency
gro
ups
resu
lting
in a
low
leve
l of
trus
t in
the
plan
ning
and
budg
etin
g pr
oces
s. T
here
is a
lso
a la
ck o
fcl
arity
abo
ut th
e ba
sic
timel
ines
and
par
amet
ers
for
the
plan
ning
-bud
get c
ycle
, lea
ding
to c
on-
fusi
on a
bout
how
and
whe
n de
cisi
ons
wer
em
ade
on b
udge
t pri
oriti
es.
To
addr
ess
thes
e co
ncer
ns, t
he c
olle
ge p
ropo
ses
to in
tegr
ate
its b
udge
ting
and
plan
ning
sys
tem
into
a tw
o-ye
ar b
udge
t cyc
le, i
mpr
ove
linka
ges
betw
een
shar
ed g
over
nanc
e co
mm
ittee
s, a
ndes
tabl
ish
clea
r an
d co
nsis
tent
tim
elin
es a
ndcy
cles
for
the
budg
et/p
lann
ing
proc
ess.
Tw
o O
bjec
tives
A:
Inte
grat
e Pl
anni
ng, B
udge
ting
and
Ass
essm
ent
B:
Impr
ove
the
Col
lege
's A
ccou
ntin
g Sy
stem
A: I
nteg
rate
the
Col
lege
Pla
nnin
g, B
udge
ting
and
Ass
essm
ent F
unct
ions
The
inte
grat
ed p
lann
ing
and
budg
etin
g sy
stem
cont
ains
the
follo
win
g ch
arac
teri
stic
s:
1.T
he P
lann
ing
and
Bud
getin
g C
ounc
il
Upo
n ag
reem
ent o
f th
e co
llege
org
aniz
atio
ns in
the
CC
SF S
hare
d G
over
nanc
e Sy
stem
, the
PB
Cw
ill b
ecom
e th
e ne
w s
hare
d go
vern
ance
bod
yw
ith th
e re
spon
sibi
lity
to e
stab
lish
prio
ritie
s fo
rth
e co
llege
bas
ed u
pon
the
colle
ge s
trat
egic
plan
.
The
Cou
ncil
will
ens
ure
an e
qual
voi
ce f
or a
llco
llege
con
stitu
ency
gro
upss
tude
nts,
fac
ulty
,cl
aisi
fied
sta
ff a
nd a
dmin
istr
atio
n. A
ll co
llec-
tive
barg
aini
ng u
nits
will
be
dire
ctly
rep
rese
nt-
ed in
the
Cou
ncil
as w
ell.
The
Cou
ncil
mem
bers
hip
will
be
faci
ng th
edi
ffic
ult t
ask
of b
alan
cing
two
com
petin
g an
dco
mpe
lling
inte
rest
s: th
e lo
ng-t
erm
pla
nnin
g
33
CC
SF
ST
RA
TE
GIC
PLA
N
prio
ritie
s of
the
colle
ge a
nd th
e co
ntin
uing
need
s of
all
colle
ge e
mpl
oyee
s fo
r fa
ir c
ompe
n-sa
tion
and
frin
ge b
enef
its. C
ounc
il m
embe
rsw
ill b
e re
spon
sibl
e fo
r es
tabl
ishi
ng r
ealis
tic p
ri-
oriti
es a
nd a
tim
etab
le f
or f
undi
ng a
nd im
ple-
men
ting
thos
e pr
iori
ties.
A n
umbe
r of
com
mitt
ees
will
mak
e re
com
men
-da
tions
on
spec
ific
pla
nnin
g pr
iori
ties
to th
eC
ounc
il. T
wo
of th
ese
com
mitt
ees
are
the
Mas
ter
Plan
Com
mitt
ee a
nd th
e Fa
cilit
ies
Rev
iew
Com
mitt
ee. T
he C
ounc
il w
ill a
lso
rece
ive
plan
ning
pri
ority
rec
omm
enda
tions
rega
rdin
g in
stitu
tiona
l inv
estm
ent i
n te
chno
logy
and
staf
fing
(fa
culty
and
cla
ssif
ied
staf
f). T
hesp
ecif
ic c
omm
ittee
s re
spon
sibl
e fo
r m
akin
g th
ose
reco
mm
enda
tions
rem
ains
to b
e de
term
ined
.
Rep
rese
ntat
ives
fro
m th
e M
aste
r Pl
an a
ndFa
cilit
ies
Rev
iew
Com
mitt
ees
as w
ell a
s th
ete
chno
logy
and
sta
ffin
g co
mm
ittee
s w
ill s
it on
the
PBC
. The
PB
C a
lso
has
the
resp
onsi
bilit
yfo
r re
view
ing
the
reco
mm
ende
d bu
dget
dev
el-
oped
thro
ugh
the
plan
ning
/bud
getin
g pr
oces
sto
ass
ess
how
wel
l it f
its w
ith th
e co
llege
'sst
rate
gic
fund
ing
prio
ritie
s.
2.T
he B
udge
t Fra
mew
ork
Bas
ed u
pon
plan
ning
rec
omm
enda
tions
, the
PBC
will
est
ablis
h a
budg
et/p
lann
ing
fram
e-
34
Part
HIPl
anni
ng a
nd B
udge
ting
Syst
em
wor
k co
nsis
ting
of r
ecom
men
ded
" se
tasi
des"
for
reso
urce
allo
catio
ns a
bove
and
bey
ond
the
on-
goin
g co
llege
com
mitm
ents
for
sta
ff a
nd o
pera
-tio
ns. S
etas
ides
are
def
ined
as
a pe
rcen
tage
of
the
tota
l col
lege
bud
get t
hat i
s ke
pt s
epar
ate
from
the
rest
of
the
colle
ge f
unds
to b
e us
ed to
fund
col
lege
pri
oriti
es. T
he f
ollo
win
g ca
te-
gori
es a
re p
rim
ary
exam
ples
for
set
asid
e fu
nds:
Equ
ipm
ent/S
uppl
ies;
Tec
hnol
ogy;
New
Col
lege
Ope
ratio
ns; N
ew a
nd R
epla
cem
ent S
taff
ing;
New
Fac
ilitie
s; D
efer
red
Mai
nten
ance
;R
enov
atio
ns o
f E
xist
ing
Faci
litie
s; a
nd P
rogr
amIn
nova
tions
.
3.D
evel
opm
ent o
f Dep
artm
ent/U
nit B
udge
ts
All
colle
ge u
nits
will
ass
embl
e a
two-
year
bud
-ge
t bas
ed u
pon
two
maj
or g
uide
lines
. The
fir
stgu
idel
ine
is th
e fu
ndin
g ne
eded
to m
aint
ain
on-g
oing
ope
ratio
ns a
nd e
duca
tiona
l ser
vice
s.T
he s
econ
d gu
idel
ine
is d
eter
min
ed b
y th
e pr
i-or
ities
est
ablis
hed
by th
e PB
C f
rom
the
colle
gest
rate
gic
plan
. The
uni
t bud
gets
will
be
for-
war
ded
to th
e Sc
hool
and
Cam
pus
Dea
ns, a
ndD
irec
tors
who
will
wor
k w
ith th
e bu
dget
man
-ag
ers
to r
econ
cile
dif
fere
nces
or
conf
licts
am
ong
depa
rtm
ents
with
in s
choo
ls, o
r ot
her
stud
ent
serv
ice
or a
dmin
istr
ativ
e co
llege
uni
ts.
4.R
ole
of C
olle
ge S
enio
r A
dmin
istr
ativ
e S
taff
The
uni
t and
dep
artm
enta
l bud
gets
with
rec
-om
men
datio
ns f
or a
ugm
enta
tions
bas
ed u
pon
the
colle
ge p
lann
ing
prio
ritie
s w
ill th
en g
o to
the
seni
or a
dmin
istr
ativ
e st
afft
he P
rovo
st,
Chi
ef O
pera
ting
Off
icer
and
Exe
cutiv
e V
ice
Cha
ncel
lor.
The
sen
ior
staf
f ha
s th
e re
spon
si-
bilit
y fo
r de
velo
ping
the
colle
gew
ide
budg
etw
ith r
ecom
men
datio
ns f
or u
sing
the
fund
ing
seta
side
s ba
sed
upon
col
lege
pla
nnin
g pr
iori
ties.
The
pro
pose
d bu
dget
and
rec
omm
ende
d fu
nd-
ed p
lann
ing
prio
ritie
s go
es to
the
Plan
ning
and
Bud
get C
ounc
il fo
r re
view
and
ass
essm
ent o
f its
fit w
ith th
e st
rate
gic
plan
ning
pri
oriti
es o
f th
eco
llege
. The
sen
ior
staf
f an
d th
e C
ounc
il w
illse
ek to
res
olve
any
dif
fere
nces
on
fund
ing
pri-
oriti
es. T
he b
udge
t the
n go
es to
the
Cha
ncel
lor
who
will
mak
e a
fina
l rec
omm
enda
-tio
n to
the
Boa
rd. T
he B
oard
mak
es th
e fi
nal
deci
sion
on
all c
olle
ge b
udge
ts.
5.P
rogr
am In
nova
tion
Tra
ck
Bas
ed u
pon
the
Plan
ning
and
Bud
get C
ounc
il's
reco
mm
enda
tion,
a p
erce
ntag
e of
the
colle
ge's
fund
ing
allo
catio
n w
ill b
e he
ld a
s a
Prog
ram
Inno
vatio
n Fu
nd. F
acul
ty, a
dmin
istr
atio
n, a
ndst
aff
may
com
pete
for
fun
ding
bas
ed u
pon
cri-
teri
a es
tabl
ishe
d by
the
Prog
ram
Inn
ovat
ion
CC
SF
ST
RA
TE
GIC
PLA
NPa
rt I
IIPl
anni
ng a
nd B
udge
ting
Syst
em
Rou
ndta
bles
(se
e pr
ogra
m in
nova
tion
sect
ion
for
mor
e de
tails
).
6.P
rogr
am R
evie
w, C
olle
gew
ide
Ass
essm
ents
and
Oth
er F
eedb
adc
To
asse
ss a
nd e
valu
ate
how
wel
l the
col
lege
budg
etin
g an
d pl
anni
ng s
yste
m is
wor
king
inte
rms
of m
eetin
g go
als
and
obje
ctiv
es, a
var
iety
of a
sses
smen
t veh
icle
s w
ill b
e us
ed. T
he c
olle
gew
ill r
ely
upon
a s
et o
f pe
rfor
man
ce in
dica
tors
to e
valu
ate
colle
ge p
rogr
ess
in r
each
ing
itsde
sire
d in
stitu
tiona
l goa
ls (
see
list o
f C
CSF
's s
ixm
ajor
goa
ls).
In
addi
tion,
the
colle
ge w
illan
nual
ly a
sses
s th
e st
atus
of
the
com
plet
ion
tar-
gets
est
ablis
hed
for
each
of
the
colle
ge's
sev
ench
ange
str
ateg
ies.
Oth
er in
stru
men
ts m
ayin
clud
e de
part
men
t and
com
mitt
ee r
epor
ts,
cons
titue
ncy
focu
s gr
oups
, env
iron
men
tal s
can-
ning
, acc
redi
tatio
n se
lf-s
tudi
es, a
nd c
omm
unity
-ba
sed
surv
eys.
The
Pla
nnin
g an
d B
udge
ting
Cou
ncil
will
be
resp
onsi
ble
for
rece
ivin
g re
gula
r as
sess
men
tre
port
s on
pro
gres
s to
war
d re
achi
ngco
mpl
etio
n
targ
ets
and
leve
l of
inst
itutio
nal p
erfo
rman
ce a
sm
easu
red
by th
e co
llege
per
form
ance
indi
ca-
tors
. The
ass
essm
ents
will
be
amon
g a
vari
ety
of m
easu
res
utili
zed
for
plan
ning
pri
oriti
es f
orth
e ne
xt a
nnua
l (or
bia
nnua
l) c
ycle
.
B: i
mpr
ove
the
Col
lege
's A
ccou
ntin
g S
yste
m
Str
ateg
ies/
Act
ions
131:
Ens
ure
accu
racy
of
data
.
B 2
:E
nsur
e th
at b
udge
t rep
orts
are
on-
time.
B 3
:U
se li
fe-c
ycle
cos
ting.
B 4
:E
stab
lish
a m
oder
n on
-lin
e ac
coun
ting
syst
em f
or a
ll co
llege
uni
ts a
cces
sibl
e to
all
budg
et m
anag
ers.
35
Plan
ning
and
Bud
getin
g Pr
oces
s
Prog
ram
Rev
iew
(221
10
Con
stim
eacy
Focu
s C
roup
s
Tre
nds
()
Perf
orm
ance
indi
cato
rs
4141
Acc
redi
tatio
nev
ery
3 &
6 y
ears
/
EN
VIR
ON
ME
NT
AL
SCA
N
(an
, a-j
es a
!m
g
Stra
tegi
cPl
anni
ng &
Plan
Bud
get C
ounc
il(P
BC
)
BU
DG
ET
FRA
ME
WO
RK
Set a
side
s de
term
ined
by
Plan
ning
& B
udge
tC
ounc
il ("
Set-
asid
es"
are
disc
retio
nary
am
ount
sab
ove
fixe
d co
sts)
Equ
ipm
ent/S
uppl
ies
Tec
hnol
ogy
Ope
ratio
ns
Staf
fing
Lev
els
New
Fac
ilitie
s
Def
erre
d M
aint
enan
ce
Ren
ovat
ions
Inno
vatio
ns
BU
DG
ET
UN
ITS:
Dep
artm
ents
, Pro
gram
s.A
dmin
istr
atio
n
SCH
OO
LS/
CA
MPU
S D
EA
NS
& D
IRE
CT
OR
S:D
eans
and
Dir
ecto
rs d
iscu
ssan
d
reco
ncile
bud
gets
with
dep
artm
ents
,sc
hool
s an
d un
its.
36
Inno
vatio
n T
rack
Bud
get
Cha
ncel
lor
Boa
rdB
udge
tA
ctio
n!R
ecom
men
datio
n--
---.
es,
,---
--,
----
-..,
.__,
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12-1
14"
ism
(1
\ ...(
' azz
a \(
,.d.
)yi
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t )...
...._
,,...
...
,.....
--...
..._.
....
Seni
orB
udge
tPl
anni
ng &
Man
agem
ent C
onso
lidat
ion
Bud
getin
gC
ounc
il
Perc
ent s
et-a
side
det
erm
ined
by
PBC
Ass
essm
ent a
nd E
valu
atio
n
BE
ST C
OPY
AV
AIL
AB
LE
Part
IV
Ach
ievi
ngR
esul
ts:
Plan
Stra
tegi
c rt
an m
anag
emen
t )
CC
SF
ST
RA
TE
GIC
PLA
N
LEA
DIN
G T
HE
CH
AN
GE
PR
OC
ES
S
Thi
s st
rate
gic
plan
can
not b
e im
plem
ente
dw
ithou
t the
act
ive
part
icip
atio
n an
d co
mm
it-m
ent o
f th
e fa
culty
and
cla
ssif
ied
staf
f. T
heir
crea
tivity
and
exp
ertis
e w
ill b
e a
criti
cal d
eter
-m
inan
t of
the
succ
ess
or f
ailu
re o
f th
e co
llege
'sim
plem
enta
tion
effo
rts.
Im
plem
enta
tion
of c
ol-
lege
pla
ns w
ill f
ollo
w th
e es
tabl
ishe
d co
llege
proc
esse
s an
d pr
oced
ures
. CC
SF's
adm
inis
tra-
tive
staf
f ha
ve th
e pr
imar
y re
spon
sibi
lity
for
prov
idin
g th
e ne
cess
ary
coor
dina
tion
and
reso
urce
s ne
eded
to a
chie
ve c
olle
ge-w
ide
goal
san
d pr
iori
ties.
The
Pro
vost
, Chi
ef O
pera
ting
Off
icer
, Exe
cutiv
e V
ice
Cha
ncel
lor,
the
Dir
ecto
r of
Res
earc
h an
d Pl
anni
ng, a
nd th
eD
irec
tor
of D
evel
opm
ent w
ill b
e th
e ad
min
is-
trat
ors
prim
arily
res
pons
ible
for
the
impl
emen
-ta
tion
of th
e co
llege
's s
even
cha
nge
stra
tegi
es.
The
y w
ill m
eet w
ith th
e C
hanc
ello
r to
add
ress
over
all p
rogr
ess
on th
e st
rate
gic
prio
ritie
s an
dth
ey w
ill w
ork
with
app
ropr
iate
col
lege
sha
red
gove
rnan
ce c
omm
ittee
s re
gard
ing
impl
emen
ta-
tion
plan
s.
38
Part
ivM
anag
ing
for
Res
ults
Adm
inis
trat
ors
faci
litat
ing
the
impl
emen
tatio
nof
eac
h st
rate
gy a
re:
Qua
lity
Serv
ice
Exe
cutiv
e V
ice
Cha
ncel
lor
Con
tinuo
us P
rogr
amPr
ovos
t
Inm
nrad
on
Ted
viol
ogy
Faci
lties
Prov
ost a
nd C
hief
Ope
ratin
g O
ffic
er
Chi
ef O
pera
ting
Off
icer
Supp
ortiv
e W
orld
ngE
xecu
tive
Vic
e C
hanc
ello
r
Env
iron
men
t
Res
ourc
eD
evel
opm
ent
Chi
ef O
pera
ting
Off
icer
Dir
ecto
r of
Dev
elop
men
t
Plan
ning
and
Bud
getin
g C
hief
Ope
ratin
g O
ffic
erIn
tegr
atio
nD
irec
tor
of R
esea
rch
and
Plan
ning
Cha
nge
Stra
tegy
Man
agem
ent R
espo
nsib
ilitie
s
Cha
nge
Str
ateg
yQ
ualit
ySe
rvic
eC
ontin
uous
Prog
ram
Inno
vatio
n
Tec
hnol
ogy
Faci
litie
sSu
ppor
tive
Wor
king
Env
iron
men
t
Res
ourc
eD
evel
opm
ent
Plan
ning
and
Bud
getin
gIn
tegr
atio
n
Lead
Exe
cutiv
ePr
ovos
tC
hief
Chi
efE
xecu
tive
Dev
elop
men
tC
hief
Adm
inis
trat
or(s
)V
ice
Cha
ncel
lor
Ope
ratin
gO
ffic
erO
pera
ting
Off
icer
Vic
eC
hanc
ello
rO
ffic
erO
pera
ting
Off
icer
Chi
efPr
ovos
tO
pera
ting
Dir
ecto
r of
Off
icer
Res
earc
h,Pl
anni
ng,
Gra
nts
Sup
port
ing
Dir
ecto
r of
Chi
efD
irec
tor
ofD
irec
tor
ofSt
aff
Prov
ost
Chi
ef
Adm
inis
trat
ors
Hum
anR
esou
rces
Ope
ratin
gO
ffic
erIn
form
atio
nT
echn
olog
yFa
cilit
ies
Off
ice
Dev
elop
men
tO
ffic
erFi
nanc
ial
Off
icer
Serv
ices
Chi
efD
irec
tor
ofE
duca
tiona
lD
irec
tor
ofD
irec
tor
ofC
hief
Prov
ost
Ope
ratin
gO
ffic
erR
esea
rch,
Plan
ning
,G
rant
s
Tec
hnol
ogy
Off
ice
Bui
ldin
g an
dG
roun
dsH
uman
Res
ourc
esFi
nanc
ial
Off
icer
Dir
ecto
r of
Staf
fD
irec
tor
ofD
ean
ofD
irec
tor
ofD
irec
tor
ofR
esea
rch,
Plan
ning
,G
rant
s
Dev
elop
men
tO
ffic
erR
esea
rch,
Plan
ning
,G
rant
s
Inst
ruct
iona
lSu
ppor
tSe
rvic
es
Em
ploy
eeR
elat
ions
Res
earc
h,Pl
anni
ng,
Gra
nts
Dea
n of
Stud
ent
Aff
airs
39
Part
V
Man
agin
gth
eC
hang
ePr
oces
s
CC
SF
ST
RA
TE
GIC
PLA
N
MA
NA
GIN
G T
HE
CH
AN
GE
PR
OC
ES
S
The
Pla
n in
clud
es d
iffe
rent
rev
iew
pro
cess
es f
orre
spon
ding
to c
hang
ing
educ
atio
nal n
eeds
. On
a si
x-ye
ar c
ycle
, CC
SF w
ill c
ondu
ct a
maj
orup
date
of
the
Plan
. Thi
s cy
cle
allo
ws
stra
tegi
cpl
anni
ng to
coo
rdin
ate
with
the
accr
edita
tion
proc
ess.
Eve
ry th
ree-
year
s, C
CSF
will
con
duct
a m
id-c
ours
e re
view
and
upd
ate.
Ass
essm
ent
data
fro
m th
e co
llege
's p
erfo
rman
ce in
dica
tors
,co
mpl
etio
n m
easu
res,
pro
gram
rev
iew
eva
lua-
tions
, and
oth
er a
sses
smen
t ins
trum
ents
will
be
used
by
the
colle
ge p
lann
ing
syst
em a
t the
thre
e-ye
ar a
nd s
ix-y
ear
revi
ews.
42
Part
VM
anag
ing
the
Cha
nge
Proc
ess
Coo
rdin
atio
n of
Ass
essm
ent,
Plan
ning
and
Bud
getin
g C
ycle
s
Acc
redi
tatio
n
Pro
gram
Rev
iew
Str
ateg
ic P
lann
ing'
0
CC
SF
Bud
get'
Sta
te B
udge
t
Yea
rsI
II
II
II
01
23
45
6
1 St
rate
gic
Plan
is u
pdat
ed e
very
6 y
ears
with
a 3
yea
r "m
id-c
ours
e" c
orre
ctio
n.2
Tw
o ye
ar b
udge
t cyc
le is
pro
pose
d.
CC
SF
ST
RA
TE
GIC
PLA
NC
CSF
Pla
nnin
g Pa
rtic
ipan
ts
MA
ST
ER
PLA
ND
avid
Pilp
el(S
)Su
san
Con
rad
(F)
Res
ourc
e D
evel
opm
ent
CO
MM
ITT
EE
Lin
da S
quir
es-G
rohe
(A)
Sand
ra H
andl
er(A
)T
om B
lair
(F)
(Mem
bers
ser
ving
dur
ing
Shar
on S
eym
our
(F)
Judy
Hub
bell
(F)
Ber
nice
Bro
wn
(A)
one
or m
ore
of th
eC
hui T
sang
(A)
Don
na H
ayes
(F)
Viv
ian
Cal
dero
n(F
)
follo
win
g ye
ars
- 19
97/9
8,E
llen
Wal
l(F
)Fr
ance
s L
ee(A
)Pe
arl D
rehe
r(C
)
1996
/97,
199
5/96
)Fr
an W
hite
(A)
Phyl
lis M
cGui
re(F
)St
eve
Gol
dsto
n(F
)
Rod
ger
Bai
rd(F
)A
nna
Q W
ong
(F)
Jean
McT
yre
(A)
Stev
en K
ech
(C)
Nat
alie
Ber
g(A
)C
het R
oam
an(F
)Pa
tric
e M
ulho
lland
(F)
Tom
Bla
ir(F
)
Yvo
nne
Cha
ng(F
)S
TR
AT
EG
Y T
EA
MS
Fac
ilitie
sC
olle
ge W
orkp
lace
Mic
hael
Cua
l(S
)C
usto
mer
Ser
vice
Ang
eliq
ue F
ong
(S)
Nat
alie
Ber
g(A
)
Pete
r D
etri
ck(A
)R
ober
t Bal
astr
eri
(A)
Pete
r G
olds
tein
(A)
Bar
bara
Cab
ral
(F)
Pear
l Dre
her
(C)
Ros
emar
y B
rins
on(F
)R
on G
onza
lez
(F)
Alla
n Fi
sher
(F)
Ale
xand
er F
ader
(S)
Nak
Chh
iv(S
)D
on G
riff
in(A
)W
illia
m G
oody
ear
(F)
Ang
eliq
ue F
ong
(S)
Fran
k C
hong
(A)
Sam
Har
riso
n(C
)Jo
an M
cCla
in(C
)
Atti
la G
abor
(C)
Dan
Dri
scol
l(C
)Je
rry
Lum
(F)
Cla
ra S
tarr
(A)
Rob
ert G
abri
ner
(Cha
ir)
(A)
Mic
helle
Hen
ry(S
)K
itty
Phill
ips
(F)
Ale
xand
ra T
urki
ngto
n(A
)
Ric
hard
Gal
e(C
)Z
Jac
quel
ine
Hos
ssai
ny(C
)D
anie
l Ras
kin
(F)
Ros
alie
Wol
f(F
)
Sand
ra H
andl
er(A
)D
arry
Lew
is(S
)C
hui T
sang
(A)
Mic
helle
Hen
ry(S
)L
atin
a L
ewis
(S)
Elle
n W
all
(F)
Plan
ning
& B
udge
ting
Mam
ie H
ow(A
)A
nita
Mar
tinez
(A)
Syst
em
Rita
Jon
es(A
)A
lice
Nak
ahat
a(F
)T
echn
olog
ySu
nny
Cla
rk(F
)
Lar
aine
Kof
fman
(F)
Fabi
o Sa
niee
(F)
Yvo
nne
Cha
ng(F
)R
ober
t Gab
rine
r(A
)
Dot
tie K
rzyz
anos
ki(A
)A
nn S
hay
(S)
Pete
r D
etri
ck(A
)L
inda
Gill
ette
(F)
Fran
ces
Lee
(A)
Lin
da S
quir
es-G
rohe
(A)
Atti
la G
abor
(C)
Jam
es K
endr
ix(A
)
Che
lcie
Liu
(F)
John
Wild
e(F
)St
eve
Lev
inso
n(F
)C
helc
ie L
iu(F
)
Ani
ta M
artin
ez(A
)Pa
mel
a M
ery
(C)
Mad
elin
e M
uelle
r (F
)
Lul
ann
McG
riff
(F)
Pro
gram
Inno
vatio
nG
ordo
n Po
on(F
)
Phyl
lis M
cGui
re(F
)(A
)
Alic
e N
akah
ata
(F)
Tur
ja B
anks
Jim
Cag
nacc
i
(S)
(A)
Kar
en S
agin
or(F
)(A
) -
Adm
inis
trat
or(C
) -
Cla
ssif
ied
(F)
- Fa
culty
Juan
ita P
ascu
al(A
)M
aria
Che
rem
etef
f(F
)(S
) -
Stud
ent
43
U.S. Department of EducationOffice of Educational Research and Improvement (OEM)
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EFF-088 (Rev. 9/97)