a digital workplace for the flexible workforce

A Digital Workplacefor theFlexible Workforce

AN EVER-CHANGING WORKFORCE NEEDS FLEXIBILITYThe workforce has changed. We no longer have 9-to-5 employees working Monday to Friday. Enterprises now employ contract workers as well as full-time employees, who work on an as-needed basis. But how do enterprises precisely allocate varying work tasks around this flexible labor model? Companies must be able to expand their reach and productivity by allocating the right jobs to the right people at the right time.

This SlideShare explores the ever-changing workforce, and how a flexible workforce with the right tools helps businesses be more efficient and profitable.

A Digital Workplace for the Flexible Workforce

37%

Source: 1 Gallup. “Work and Education poll.” August 2015.

THE WAY WE WERETechnological innovation, changing demographics and increasing employee sophistication about workplace flexibility are creating a new world of work. People can work from anywhere, at any time, and they increasingly do.

As people begin to contribute to businesses across time zones, the traditional workday is becoming obsolete.

OF THE WORKFORCE.1

IN THE UNITED STATES ALONE, REMOTE

WORKING HAS CLIMBED TO


19hr.

46.7hr. a week

Source: 2 Deloitte. “Workplaces of the Future. Creating an Elastic Workspace.” 2013.

EMPLOYERS BENEFIT WHEN WORKERS CALL THE SHOTSEmployers find that workers can be more productive when they decide where, when, and how their work gets done.

THE AVERAGE REMOTE WORKER IS

WILLING TO PUT IN WORK EACH WEEK.2

AVERAGE TIME WORKED BY FULL-TIME NON-REMOTE EMPLOYEES IS

ACCORDING TO A 2014 GALLUP POLL.


31%

Source: 3 PricewaterhouseCoopers. “The Future of Work: A Journey to 2022.” 2014.

THE PORTFOLIO CAREEREmployees increasingly seek more flexibility and more varied professional challenges by acting as contractors for a number of different organizations.

Rather than working in one role for one company (or in a series of similar roles for a series of similar companies), workers are building their own entrepreneurial “brands” and selling specialized skills to whoever needs them.

PricewaterhouseCoopers calls this the “portfolio career.”

OF COMPANIES AREALREADY CREATING TALENT

ACQUISITION STRATEGIES AROUND THE RISE OF THE

PORTFOLIO CAREER.3


40%

5 PricewaterhouseCoopers. “The Future of Work: A Journey to 2022.” 2014.Source: 4 Ernst & Young, “Study: Work-life Challenges Across Generations,” 2015.

FLEXIBILITY IS CRITICALWorkplace flexibility has become table stakes for attracting and retaining these “portfolio” workers. Freedom to select which hours—or even days—to work, and choosing where to work is now considered a requirement by these entrepreneurial workers. 75 percent of millennials want the ability to work flexibly and still be on track for promotion.4

Rather than just viewing it as a worker entitlement, companies must align their long-term business strategies with possessing a flexible workforce.

OF PEOPLE BELIEVE THATTRADITIONAL EMPLOYMENT

WON’T BE AROUND INTHE FUTURE.5


38%54%

Source: 6 ManpowerGroup. “2015 Talent Shortage Survey.” 2015. 7 Ibid.

HOW PORTFOLIO CAREERS HELP BUSINESSESThis move toward the portfolio career benefits companies, too, as skilled workers are scarce and can be difficult to recruit into full-time jobs.

OF EMPLOYERS AROUNDTHE GLOBE HAVE

TROUBLE FILLING JOBS.6

SAY THEY HAVETROUBLE MEETING THEIR

CUSTOMERS’ NEEDS.7


http://www.bmc.com/it-solutions/hr-case-management.html

Businesses must:

CHALLENGES OF THE FLEXIBLE WORKFORCE MODELBridging the gap between today’s workplace and contract employees raises challenges. Management should be prepared to nurture and grow an effective flexible work environment—it can’t be left to chance.

Enable employees and contract workers to access HR serves anytime and anywhere. BMC’s HR Case Management, for example, automates HR processes with self-serve and best practices

Efficiently match skills needed to contracted talent

Leverage social capital – who people know - and relationships with contractors to provision job tasks as required

Adequately cover times of peak workloads, surprise spikes in work volume, or undesirable shifts

Create sophisticated people-measurement techniques to monitor and control performance and productivity


http://www.bmc.com/it-solutions/myit.html

% of respondentsBase: 304 information workers at enterprises in the US, UK, Germany, and France

I can access all of my business data on my mobile device

I can access the work applicationsI need on my mobile device

It is harder for me to collaborate with the team members when I am outside the office

My organization provides me with all of the technology I need to do my job

“How much do you disagree with the following statements about working outside the office?”

19

Communicating with team members would be harder if they worked outside of the office

39

38

50

44

Source: 8 Forrester Consulting. “Maximize Productivity and Security With Mobile Workplaces.” March 2015.

WHAT WILL DETERMINE SUCCESS IN THIS NEW WORLDTechnology is key to success for the flexible workforce.Workers need to be equipped with the right devices, communications technologies, and remote access to key data and systems and IT. Self service is essential like the one offered by BMC’s MyIT.

However, a Forrester study found that half of remote workers can’t even access their business data.8


IT SUPPORTS A CRITICAL PIECE OF THE WORKFORCE PUZZLEAll these technologies—some of them quite complex—will need to be supported round the clock. This job falls to IT.

Businesses will need to build the right IT infrastructure for a flexible workforce. Don’t assume the organization’s current IT support technology can do it.


http://www.bmc.com/it-solutions/myit-service-broker.html

THE SECOND IS THE NEW MINUTESpeed and efficiency when supporting the new workplace are essential. That’s why a digital enterprise management system that offers formless requests, context-aware services, and crowd-source knowledge sharing is essential. Here’s what you get:

Formless Requests.Workers use social technology to interact with IT, to request help with devices, access to a VPN or report a network outage. MyIT Service Broker provides a consumer-style experience for IT requests, for example.

Context-aware services.Workers can add assets to location-aware maps with a few clicks.

Crowd-source knowledge sharing. By building a repository of crowd-source solutions, IT becomes an information powerhouse, where workers can find answers to all their questions with little effort.

“If you can put your staff

first, your customers second,

and your shareholders third,

effectively in the end the

shareholders will do well,

the customers do better,

and your staff will be happy.”

- Richard Branson, speaking at the “Creating New Ways to Work” conference, October 2015.


START PREPARING FOR THE FLEXIBLE WORKFORCE NOW Managers should start learning how to harness the benefits of a flexible workforce to increase employee productivity and engagement—no matter how, from where, or at what time a worker contributes to the business.

To do this, however, a business requires the right IT support to help businesses be more efficient and profitable.


http://dsm.bmc.com/real-talk-employee-engagement-works/

http://dsm.bmc.com/the-workplace-of-the-future-is-not-a-place/

http://www.bmc.com/it-solutions/hr-case-management.html

http://www.bmc.com/it-solutions/myit-service-broker.html

TO LEARN MORE ABOUT HOW TECHNOLOGY CAN HELP ENTERPRISES UTILIZE FLEXIBLE WORKFORCES IN THE DIGITAL

AGE, VISIT THE FOLLOWING SITES:

REAL TALK FOR IT: WHY EMPLOYEE ENGAGEMENT WORKS THE WORKPLACE OF THE FUTURE IS NOT A PLACE

BMC HR CASE MANAGEMENT BMC MYIT SERVICE BROKER


a digital workplace for the flexible workforce

Software