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Increase your traffic, conversion, and sales with A+ Enhanced Marketing Content

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Page 1: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

Increase your traffic, conversion, and

sales with

A+ Enhanced Marketing Content

Page 2: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

What is A+ EMC?

• A+ Enhanced Marketing Content is vendor provided content that

lives on their product’s detail page under the “From the

Manufacturer” header

• Content includes images, comparison tables, and feature lists

• Content is uploaded via Vendor Central

Page 3: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

Agenda

• Elements of a good detail page

• Why should you invest in A+ EMC?

• What makes good A+ EMC and BIC

examples

Page 4: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

Elements of a good detail page

• The right information that addresses

customer purchase barriers

• Images that highlight the product

• Reviews to increase confidence in the

product performance

• As an Amazon shopper, when was the last time you were on a detail

page and wished there was just a bit more information to answer the

questions you had?

A+ EMC

Page 5: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

7 Reasons to upload A+ EMC

Page 6: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

1. Great content drives Sales!

• Our studies have shown that A+ EMC can

increase your product’s sales 3-10%*

– How?

• Answer your customer’s questions to drive

purchase confidence

• Showcase your product’s features and benefits

* Impact depends on quality of content and additional factors such as product price and category.

Page 7: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

2. Support your Marketing Investments

• Drive your increased traffic to the best

detail page possible to ensure you convert

each customer

– An empty detail page is like a product with

blank packaging artwork

– A+ EMC is your e-commerce sales force

Page 8: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

3. A+ EMC has cross-channel benefits

89% of customers research a product online before purchasing offline

~DigitasLBi Global Survey April 2014

39% of online shoppers start their product research on Amazon.com compared to 11% starting on search engines

~Forrester Research, Technographics Q3 2014

• Amazon is THE research destination for shoppers. Ensure that your detail page has the information shoppers need to become brand loyalists regardless of where they buy.

Page 9: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

4. Accelerate the sales of expensive items

• High and premium priced items benefit the

most from A+ EMC

– Explain to customers the value proposition of

your product

– Remember:

A+ EMC

Page 10: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

5. Fuel the Amazon Flywheel

• More opportunities for SEO

• Increase page relevance

• Increased placements throughout Amazon

Page 11: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

6. Highlight what’s important

• What’s special about your product?

• What’s special about your brand?

Tell your story

Page 12: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

7. Reduce customer returns, customer

contacts, or poor reviews

• Why do customers return products, contact Amazon, or poor reviews?

– They didn’t have all of the information they needed at the time of purchase

– They were surprised by something…

• Make sure your customer has all of the information they need so they don’t return the product or leave a poor review due to confusion or being surprised.

Page 13: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

In Summary

All ASINs benefit from A+ EMC, but prioritize A+

EMC on ASINs that have / are:

• Marketing or merchandising support

• High or premium priced items

• Complex or new to the world products

• Rely on a strong brand or product story

• High returns or poor reviews due to customer confusion

Page 14: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

What makes great content and Best-in-

Class examples

Page 15: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

What makes good content?

• Address purchase barriers:

– Value, Education, Believability, Awareness, Brand / Lifestyle Fit

• New to the world product? Educate your customers about the product features and benefits.

• Upgrade an existing product? Drive awareness of the upgrade.

• Going after a new demographic? Show how your brand / product fits their lifestyle.

• Unbelievable product benefits? Explain how your product works to deliver your brand’s promise.

Page 16: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

Examples of A+ EMC pages

• Fitness Tracker:

http://www.amazon.com/dp/B00N2BW2PK

• Smart watch:

http://www.amazon.com/dp/B013LKLIC4

• Shoes:

http://www.amazon.com/dp/B00AIGN1KM

• Home Improvement:

http://www.amazon.com/dp/B00LGANH8K

Page 17: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

Getting Started

Page 18: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

Getting Started

• Log into Vendor Central > Merchandising

> A+ detail pages

• Download the Getting Started Kit

Page 19: A+ Enhanced Marketing Content - Amazon S3 · 3. A+ EMC has cross-channel benefits 89% of customers research a product online before purchasing offline ~DigitasLBi Global Survey April

FAQ’s

• Pricing? Check the pricing page on

Vendor Central > A+ > Pricing List

• How many modules can I upload?

– Up to 5 modules

• Tips?

– Download the module guide in the getting

started kit and plan out your design