a human resources primer › automotive › files › ... · primer april 15, 2013 . speakers •...
TRANSCRIPT
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A Human Resources
Primer
April 15, 2013
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Speakers
• Christopher Mason, Attorney, Polsinelli Shughart
• Julie Ray, Chief Financial Officer
• Pat Bowie, Director of Training & Development
• Angela Margolit, President
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Employment Law
HIRING TO FIRING . . .
AND EVERYTHING IN BETWEEN
Four Essential Principles and Practices for
Human Resources Practitioners
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Employment Law
First Principle: Nearly all employment is at-
will, but that doesn’t guarantee that you
can terminate for any reason.
Even in an at-will relationship, employers
cannot terminate for unlawful reasons.
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Employment Law
First Principle: (Cont.)
• Protected Characteristics
– Age
– Race
– Gender
– Etc.
• Protected Activity
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Employment Law
First Principle: (Cont.)
• Exception – Collective Bargaining
Agreement
• Exception – Written Contract
• Exception – Implied or Verbal Contract
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Employment Law
Second Principle: Document, Document,
Document
• Policies / Expectations
• Evaluations
• Write-Ups
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Employment Law
Third Principle: Consistency, Consistency,
Consistency
• No good deed goes unpunished.
• Discrimination and disparate treatment
cases often rest on inconsistent treatment.
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Employment Law
Fourth Principle: Regular Employee
Feedback
• Honest appraisals
• Note specific improvement areas
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Employment Law
SEVEN COMMON JOB APPLICATION
MINEFIELDS
First Minefield: Over-Emphasis on Criminal
Backgrounds.
Example: “Please check the box if you have
ever been charged or convicted of any
criminal activity.”
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Employment Law
First Minefield: (Cont.)
(a) Check the Box Employment Exclusion
(b) Ban the Box Movement
-- Example: Prohibited in Mass.
-- NELP 2011 Report: “65 Million
Need Not Apply”
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Employment Law
First Minefield: (Cont.)
(c) 2012 EEOC Guidance
(d) Green Factors:
-- Nature & Gravity of Offense
-- Time that Has Passed
-- Nature of the Job Sought
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Employment Law
First Minefield: (Cont.)
But, negligent hiring is a reality.
Example: Service technician burglarizes
home in line of duty and had history of
burglaries.
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Employment Law
Second Minefield: Suggesting citizenship
required for employment.
Example: “Are you a United States Citizen?”
Correct Inquiry: “Are you authorized to work
in the United States?”
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Employment Law
Third Minefield: Requiring disclosure of past
on-the-job injuries or workers’ compensation
claims.
(a) Considered interference with
protected rights in many jurisdictions.
(b) May reveal ADA-protected disability.
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Employment Law
Fourth Minefield: Failing to indicate that
employment will be at-will.
Fifth Minefield: Failing to indicate that false
information will be grounds for no-hire or
termination.
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Employment Law
Sixth Minefield: Requiring disclosure of
actual disability or physical limitations in
performing job.
Should only ask “Are you physically and
mentally able to perform the essential
functions of the job with or without a
reasonable accommodation?”
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Employment Law
Seventh Minefield: Requiring disclosure on
application of unnecessary age-related
information.
Examples: Years of graduation; date of birth.
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Employment Law
Conducting Background Checks
And Avoiding Résumé Fraud
(a) Be through in evaluating and verifying
information on a résumé.
(b) Risks of résumé fraud:
-- Estimated cost of $600 billion annually
based on hiring only to later terminate.
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Employment Law
(b) Risks of résumé fraud (Cont.):
-- Employee overlooking important
oversight event or problem.
-- Cost of hiring and training only to
discover need to terminate.
-- Embarrassment to organization.
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Employment Law
(c) Five practices to avoid hiring those who
commit résumé fraud:
-- Ask the question: If it looks fishy, it
probably is (inconsistencies, long
employment breaks, sudden
responsibility swings).
-- Does the response make sense: If not,
it’s worth independently verifying.
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Employment Law
(c) Five practices to avoid hiring those who
commit résumé fraud (Cont.):
-- Research the information.
-- Conduct formal background checks.
-- Adopt and consistently follow the
screening policy. Don’t make exceptions.
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Employment Law
Conducting Job Interviews
Example: $157,000 verdict against employer
because a manager asked an applicant
during a job interview about medical
problems.
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Employment Law
Conducting Job Interviews (Cont.)
• Hiring decisions should be based on
objective, measurable, job-related criteria.
• Obvious discriminatory characteristics
should never be considered: race, color,
religion, sex, sexual orientation, age
disability, etc.
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Employment Law
Conducting Job Interviews (Cont.)
Off-Limits: Questions regarding an
applicant’s race.
But so are questions concerning an
applicant’s complexion or skin color, hair, or
eyes. Don’t even request a photograph
during the interview / evaluation stage.
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Employment Law
Conducting Job Interviews (Cont.)
Off-Limits: Questions regarding citizenship
or nationality.
But so are questions concerning place of
birth, ancestry, or similar information. Can
ask if the individual is authorized to work in
the United States or job-related ability to
speak a foreign language.
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Employment Law
Conducting Job Interviews (Cont.)
Off-Limits: Questions regarding religion.
But so are questions concerning an
applicant’s observance of religious holidays
or holy days. It is okay to ask whether
employee would be available to work
weekends or nights where job-related.
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Employment Law
Conducting Job Interviews (Cont.)
Off-Limits: Questions regarding gender-
specific obligations or pregnancy.
But so are questions concerning child
bearing intentions, birth control use, marital
status, and childcare or family obligations.
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Employment Law
Conducting Job Interviews (Cont.)
Off-Limits: Age.
But so are questions concerning birth date,
graduation dates, or other dates that tend to
reveal age older than 40, unless job-related
and consistent with business necessity.
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Employment Law
Conducting Job Interviews (Cont.)
Off-Limits: Questions regarding general
medical condition and disabilities.
But so are questions concerning work-
related injuries or workers’ compensation
claims, use of prescription medications, and
past drug or alcohol addictions.
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Employment Law
The Independent Contractor Trap
Employees vs. Independent Contractors
(a) Independent contractors are often less
expensive for employers.
(b) Renewed collaborative efforts by DOL
and IRS to investigate.
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Employment Law
The Independent Contractor Trap
(Cont.)
(c) Don’t employer’s get to decide? The
simple answer is “no.”
(d) The title given by an employer is
relatively insignificant.
(e) Economic realities of relationship.
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Employment Law
The Independent Contractor Trap
(Cont.)
(f) Test is designed to decide who exercises
the greater control. If it is the entity, then
it likely is an employment relationship.
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Employment Law
The Independent Contractor Trap (Cont.)
(g) Common Factors:
-- Set schedule (work days / hours)
-- Handbooks / policies
-- Required uniform / appearance
-- Open-ended relationship
-- Specific process expectations
-- Provision of tools of business
-- Evaluations
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Employment Law
The Independent Contractor Trap (Cont.)
The Domino Effect
-- Overtime or minimum wage pay problems.
-- Potential employment termination or
discrimination claims.
-- Tax assessments / penalties.
-- Unemployment compensation eligibility /
assessments.
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Employment Law
Pay Classifications and Overtime Issues
(a) Must pay minimum wage.
(b) Must pay overtime – under the FLSA,
must pay one and one-half the hourly
rate to non-exempt employees who work
over 40 in week.
(c) Unless employee exempt.
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Employment Law
Pay Classifications (Cont.)
Exemptions
-- Salary basis is not enough.
-- Must qualify under specific exemption.
-- White Collar Exemptions.
-- Does this mean that someone who wears
a “white collar” or who works in an office
position is automatically exempt?
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Employment Law
Pay Classifications (Cont.)
White Collar Exemptions (Cont.)
-- Executive Exemption
-- Administrative Exemption
-- Professional Exemption
-- Computer Professional Exemption
-- Outside Sales Exemption
-- Highly Compensated Employees (100k)
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Employment Law
Pay Classifications (Cont.)
Time Clock Violations
1) Employees encouraged to work off the
clock.
2) Employees allowed to work off the clock.
3) Employees asked to estimate time
worked, instead of formal tracking.
4) Failure to keep records.
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Employment Law
Pay and Natural Disasters
(a) Still must pay employees who are
working during natural disasters.
(b) Be cautious of “volunteer” work by
employees on behalf of company.
(c) But no pay requirement for non-exempt
employees if they don’t work.
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Employment Law
Pay and Natural Disasters (Cont.)
(d) But generally must pay normal salary for
exempt employees.
-- But can require use of leave pay for
whole days not worked.
-- Can deduct for whole day absences if
exempt employee has own transportation
issues and open for business.
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Employment Law
Pay and Natural Disasters (Cont.)
(e) On-Call Pay
-- Must provide if employee is on-call.
-- Must pay for waiting time (for instance, if
waiting for power to be restored).
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Employment Law
Intelligent Terminations
Top 10 Comments Not to Make on
Termination Notices
(10) “You are the weakest link, goodbye.”
(9) “I would go hunting with him sometime.”
(8) “Works well when under constant
supervision and cornered like a rat in a trap.”
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Employment Law
Intelligent Terminations (Cont.)
(7) “I would not allow him to breed.”
(6) “She doesn’t have ulcers, but she’s a
carrier.”
(5) “When he opens his mouth, it seems that
it is only to change feet.”
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Employment Law
Intelligent Terminations
(4) “She has reached rock bottom and has
started to dig.”
(3) “Some drink from the fountain of
knowledge; he only gargled.”
(2) “She has delusions of adequacy.”
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Employment Law
Intelligent Terminations
The Number 1 comment that you should not
make on employee termination notices:
“He is depriving a village
somewhere of an idiot.”
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Employment Law
Intelligent Terminations
Remember that Employees have Numerous
Legal Protections from Termination -- Title VII / ADEA / ADA
-- Contractual Rights
-- Wrongful Termination
-- FMLA / Other Leave Rights
-- Whistleblower / Retaliation Protections
-- Collective Bargaining Agreement
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Employment Law
Intelligent Terminations
(a) Documentation.
(b) Consistency.
(c) Second-Tier Review / Approval.
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Employment Law
Whistleblower / Retaliation Claims
(a) Many statutes have protections against
retaliation or for whistleblowers.
(b) Examples: -- Title VII, ADA, ADEA
-- FLSA
-- NLRA
-- Sarbanes-Oxley
-- OSHA
-- Dodd-Frank Act
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Employment Law
Whistleblower / Retaliation Claims
Why Claims are Challenging for Employers
(a) Anyone potentially qualifies – just
requires protected activity.
(b) Employee doesn’t need to be right, just
reasonable in his or her belief in most
circumstances.
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Employment Law
Whistleblower / Retaliation Claims
Why Claims are Challenging for Employers
(c) Even verbal complaints often qualify –
which may lead to credibility challenges.
(d) Employee griping may be construed as
“protected activity.”
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Employment Law
Whistleblower / Retaliation Claims
Why Claims are Challenging for Employers
(e) Claims are often embarrassing or may
lead to negative public attention.
(f) Damages, where violations found, are
often very high.
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Cultures
• Motivation & Engagement
• Innovation
• Merit
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Culture
What exactly is “Culture”?
Organization culture is the combination of
tangible and intangible elements that
reflect the underlying beliefs and attitudes
of the organization as a whole.
…and culture dictates behavior.
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Cultures
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Motivation
• It’s not always about the money
• People love doing meaningful work
• BIG Difference between Satisfied and
Engaged Employees
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Engagement
Engaged Employees:
• Advocate
• Always offer ideas
• Support Colleagues
• Delight and amaze customers
• Have a high sense of ownership
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Engagement
What drives Engagement?
1) Management/Leadership
2) A system for getting the right person in
the right position
• A Talent Management System
• Career Paths
• Continued Growth
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Appreciation
Appreciation:
1) Feeds Engagement
2) Facilitates Recruitment & Retention of
Better Employees
3) Reduces High Turnover & Absenteeism
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Appreciation
How to Show It:
1) Offer Flextime & Tele-Commuting
2) Share Company Information
3) Involve in Decision-Making
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Innovation
Practice continuous innovation…
To not only excel but to survive
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Innovation
Elements of an innovation climate:
• Involvement in decision making
• Idea time
• Support for new ideas & learning
• Openness in exchanging viewpoints
• Healthy embrace of risk
• Trust
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Innovation
Engaged employees are three times more
creative and innovative than non-
engaged employees.
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Merit
A culture of merit is a high-performance
workplace where people expect to get,
and where they receive, precisely what
they earn and deserve. Nothing more,
and nothing less.
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Merit
Key traits:
• Earn: to acquire through merit
• Deserve: to be worth of or to qualify for
• Responsible: to be the primary cause of
something
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Merit
Antitheses traits:
• Entitlement: a claim to something you
feel you are owed
• Mediocre: Average, ordinary
• Excuse: a plea offered to excuse a fault
or failure
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Merit
How to build a merit culture:
• Go in front and show the way
• Give fast, honest feedback on results
• Hold yourself to a higher standard
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Merit
Culture Infectors:
• A decline in civility
• The rise of entitlements
• Normalized immorality
• Scapegoating of successful people
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Recognition
Be a Cheerleader
• W O R K
• You must work hard everyday!
• Make that sale!!!!! Don’t look tired!!!!
• For if you do you might get FIRED!!!!
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Recognition
SOME REPORTS SHOW INCORPORATING SOME FACET OF RECOGNITION INTO WORKPLACE:
–90% - Better motivate employees
–84% - Increase performance
–69% - Better achieve their personal goals
–60% - Achieve their job goals
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Recognition
What does Recognition look like?
• A Powerful act – Thank You!
• Catch your employees doing something RIGHT!
• Ask employees what motivates them
• Formal Programs – Monthly, Annual, Special (Super Star, Branch Competitions)
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Recognition
Why don’t managers do it?
• Don’t know how to best recognize employees
• Don’t think it is an important part of job
• Don’t have time to recognize employees
• Worry I might leave someone out
• Assume recognition is not appreciated
• AGE
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Recognition
Why do managers do it?
• Personal responsibility
• They have been recognized for recognition
• Role models
• Age
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Recognition
Recognition starts with YOU!
• Don’t hit that SNOOZE button
– Cheating yourself
– Cheating your company
– Cheating employee
• Begin making the change
– 21 days to create a habit?
– Just get started!
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Recognition
Be a Cheerleader
• W O R K
• You must work hard everyday!
• Master customer service and cars
• And you’ll earn performance stars!!!
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Coaching
“One of the most distracting traits a
leader can have today is arrogance.” (Blanchard, 1995)
“Good coaches are not consumed by
their own importance.” (Blanchard, 1995)
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Coaching
Continuous Coaching Made Easy
Three (3) Steps to Coaching (Source: The Practical Coach)
1. Never Let Great Work Go Unnoticed “When you see it, say it.”
For every negative comment, most people need seven (7) positive comments.
A paycheck isn’t enough anymore... workers want and need to hear when they’ve done something well.
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Coaching
Continuous Coaching Made Easy
Three (3) Steps to Coaching (Training Source: The Practical Coach)
2. Never Let Poor Work Go Unnoticed “Make it private and positive.”
Put (discussions) in a framework of development instead of evaluation. When employees realize that your purpose is to help them rather than judge them, the conversation has an entirely different tone.
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Coaching
Continuous Coaching Made Easy
Three (3) Steps to Coaching (Training Source: The Practical Coach)
3. Never Let Them Go Down a Dead-end Road
(Use the Two-minute Challenge)
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Coaching
The Steps to the Two-minute Challenge (Training Source: The Practical Coach)
State what you observed
Wait for a response
Remind them of the goal
Ask for a specific solution
Agree together
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Continuous Motivation Made Easy (Training Source: Continuous Motivation)
Positive Works Better Than Negative
1. Catch your employee doing something right
2. Be specific with your praise
3. Reward quickly
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What is the # 1 Motivator ? (Training Source: Continuous Motivation)
A simple “thank you” is the # 1 motivator… and it is the easiest one to give.
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Pat The Trainer Please give us your business card
if you want a copy of this presentation!