a public commitment to performance

56
A Public Commitment to Performance One weird trick to kickstart a performance culture Velocity NYC October 15, 2013

Upload: seth-walker

Post on 11-Nov-2014

109 views

Category:

Technology


0 download

DESCRIPTION

Presented at Velocity 2013 NYC. More resources: http://sethwalker.me/talks/a-public-commitment-to-performance/

TRANSCRIPT

Page 1: A Public Commitment to Performance

A Public Commitment to PerformanceOne weird trick to kickstart a performance cultureVelocity NYC October 15, 2013

Page 2: A Public Commitment to Performance

@sethwalker

Page 3: A Public Commitment to Performance
Page 5: A Public Commitment to Performance

Who is responsible for performance?

Page 6: A Public Commitment to Performance
Page 7: A Public Commitment to Performance

You need a performance culture

Page 8: A Public Commitment to Performance

Changing culture is hard

Page 9: A Public Commitment to Performance

One weird trick

Page 10: A Public Commitment to Performance

Etsy -2years

Page 11: A Public Commitment to Performance

What we had

Page 12: A Public Commitment to Performance

What we wanted

Page 13: A Public Commitment to Performance

Weather report

Page 14: A Public Commitment to Performance
Page 15: A Public Commitment to Performance

Choosing metrics

Page 16: A Public Commitment to Performance

Key pages

Page 17: A Public Commitment to Performance

95th percentile backend

Page 18: A Public Commitment to Performance

Weekday

Page 19: A Public Commitment to Performance

or whatever...

Page 20: A Public Commitment to Performance

Keep it simple

Page 21: A Public Commitment to Performance

You can change it later

Page 22: A Public Commitment to Performance

You can change it later

Page 23: A Public Commitment to Performance

You will change it later

Page 24: A Public Commitment to Performance

Get your tools in place

Page 25: A Public Commitment to Performance

Can you measure it?

Page 26: A Public Commitment to Performance

Repeatable?

Page 27: A Public Commitment to Performance
Page 28: A Public Commitment to Performance

Woah, embarrassing

Page 29: A Public Commitment to Performance

It's not as private as you might think

Page 30: A Public Commitment to Performance

This motivates your team to get better

Page 31: A Public Commitment to Performance

Consider your audience(s)

Page 32: A Public Commitment to Performance

CommunityEngineering Team

Velocity

Page 33: A Public Commitment to Performance

Woah, embarrassing

Page 34: A Public Commitment to Performance

Numbers are boring

Page 35: A Public Commitment to Performance
Page 36: A Public Commitment to Performance

Graphs are awesome

Page 37: A Public Commitment to Performance
Page 38: A Public Commitment to Performance

Celebrate wins

Page 39: A Public Commitment to Performance

Performance is invisible

Page 40: A Public Commitment to Performance
Page 41: A Public Commitment to Performance
Page 42: A Public Commitment to Performance
Page 43: A Public Commitment to Performance

Ongoing context

Page 44: A Public Commitment to Performance

Context for regressions

Page 45: A Public Commitment to Performance
Page 46: A Public Commitment to Performance

Iterate

Page 47: A Public Commitment to Performance

Graphs are awesome

Page 48: A Public Commitment to Performance
Page 49: A Public Commitment to Performance

What's next

Page 50: A Public Commitment to Performance

One weird trick

Page 51: A Public Commitment to Performance

Take the long view

Page 52: A Public Commitment to Performance

A note about privilege

Page 53: A Public Commitment to Performance

"I love, love, love the latest performance report -- the report itself, not just the great numbers."

- Etsy CEO Chad Dickerson

Page 54: A Public Commitment to Performance

Tell them I said it is all good.

Page 55: A Public Commitment to Performance

Now, you share

Page 56: A Public Commitment to Performance

Questions?http://bit.ly/performanceculture@sethwalker