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TRANSCRIPT
The Radicati Group, Inc. www.radicati.com
A Radicati Group Webconference
The Radicati Group, Inc. Copyright © July 2012, Reproduction Prohibited
9:30 am, PT
July 26, 2012
The Radicati Group, Inc. www.radicati.com
Speakers:
Prasad Akella, SVP Product & Marketing, Intermedia
Brent Rich, VP Operations, Intermedia
Markus Valko, Cloud Concierge Supervisor, Intermedia Agenda: Overview Presentation from Intermedia
Speaker Panel Discussion – moderated by Sara Radicati
Audience Q & A session
The Radicati Group, Inc. Copyright © July 2012, Reproduction Prohibited
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Asking The Right Questions: The Secret to a Safe and Secure Migration
A Radicati Webinar
July 26, 2012
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Moving Your Data is Like Moving Your Office…
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Office IN THE
Cloud™
Communicate Using
Enterprise-Grade
Messaging Tools
Synch in a Simple yet
Sophisticated Way
File Sharing
Provide Your Team
Unparalleled Productivity
Collaboration
Sleep Well at Night
Backup & Security
Move Your Line-of-Business
Applications to the Cloud
Cloud Servers
Enable Your
Mobile Workforce
Mobility
Utilize Enterprise-Grade
Phone Services
Voice Services
Intermedia: The Office in the Cloud
Total Control and Mobile Freedom Premiere Support and Migration Enterprise-grade Reliability and Security
THE INTERMEDIA DIFFERENCE
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Two Paths into the Cloud
Target cloud (Intermedia, for example)
Current cloud provider
On-premise server
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Two Possible Outcomes Along Your Migration Path
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What Makes the Difference?
vs
Asking the right questions.
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Topics for Today’s Webinar
1. Demystifying migration
What happens in a migration?
2. Identifying the right questions
How to make sure your provider can do it right.
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Intermedia’s Long History of Successful Migration
Other cloud providers On-premise servers
10,000 account migrations
since 2009
300,000 user migrations
since 2009
8-10k user migrations
every month
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Intermedia’s Three-Phase Migration Approach
Illustrating today’s discussion: examples from an Exchange migration
Account
Preparation Transfer and
Configuration
Cut Over
and End
User Setup
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The View from our Side
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An Intermedia Success Story
From To
FPO FPO
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THE PROVIDER
How much experience do you have with migrations?
What kind of guarantees do you provide?
Will you customize the migration to my needs?
What are your common best practices?
THE PROCESS
What is your migration process?
How will my historical data be transferred?
How will I recreate all of the data and configuration?
(Example: mailboxes, contacts, distribution groups,
members, contact info, etc.)
What tools do you use to facilitate migration?
How will you minimize impact to end-users?
Do you help with end-user configuration?
Do you help with end-user communication?
How do you handle slow transfer rates?
What is your solution to network saturation?
THE TIMING
How long will the migration take?
How much time and effort should I budget for
this process?
How much control do I have over the timing of
the migration?
How do you handle DNS propagation issues to
minimize downtime?
THE SUPPORT
Do you provide a dedicated migration
coordinator?
Whom do I call when there are issues?
What kind of response time can I expect?
Do you offer 24/7 migration support?
What is my escalation path?
Is your overnight support staff fully qualified
and empowered to resolve issues?
The Right Questions to Ask
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COMMUNICATION & SUPPORT
• Clear communication and follow-up
• <60 second phone call pickup
• <1 hour response time to emails
• 24-hour availability and expertise
during cutover time
KNOWLEDGE & EXPERTISE
• Subject matter experts
• Familiarity with a large variety
of systems
Minimum Expectations for Successful Migration
EXPERIENCE & PROCESSES
• Minimal impact to users and business
• Verbose logs recorded for all tasks
performed
• Consistency and transparency in all
processes and interactions
• Availability of custom migration plans
• Effort that goes above and beyond
to ensure worry-free migration
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Our passion for migration goes beyond
our company. Contact us to discuss the
“right questions” as well as the
answers you receive—whether you’re
moving to our cloud or anyone else’s.
Markus Valko [email protected]
(650) 641-3989
Brent Rich [email protected]
(650) 641-3970
Discuss Your Migration to ANY Cloud
Ask about our white paper:
“Why You Should Consider Migrating
to Hosted Exchange 2010”
Or download it at Intermedia.net/resources
The Radicati Group, Inc. www.radicati.com
Sara Radicati
President & CEO, The Radicati Group Prasad Akella
SVP Product & Marketing, Intermedia
Brent Rich VP Operations, Intermedia
Markus Valko Cloud Concierge Supervisor, Intermedia
The Radicati Group, Inc. Copyright © July 2012 Reproduction Prohibited
The Radicati Group, Inc. www.radicati.com
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The Radicati Group, Inc. Copyright © July 2012 Reproduction Prohibited