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AAL FOR ALL MULTISTAKEHOLDER CO-CREATION SESSION 27 SEPTEMBER 2016 AAL FORUM ST.GALLEN CHAIR: DR. RENS BRANKAERT

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Page 1: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

AAL FOR ALLM U LT I S TA K E H O L D E R C O - C R E AT I O N S E S S I O N

2 7 S E PT E M B E R 2 0 1 6

A A L FO R U M ST.G A L L E N

C H A I R : D R . R E N S B R A N K A ERT

Page 2: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Programme•Setting the scene:

• Introduction to the ENSAFE project• Gociety technology • Technological sensor opportunities for elderly (HELICOPTER)• Integration into a cloud platform• User involvement in ENSAFE

•Interactive Co-creation session:• Multi-stakeholder perspective on innovation• Impact of innovation in a wellbeing context

Page 3: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Part 1: Setting the scene

Page 4: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Aim of the project•ENSAFE stands for:

Elderly-oriented Network-based Services Aimed at independent life.

•Supporting more effective prevention and self-care strategies bycreating a smarter, more accessible and versatile link among elderly, their living environment and support network around them.

Page 5: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Target group•Elderly people:

• Support their lives, enabling them tolive longer independently at home.

•Informal caregivers:• Monitor and receive signals during

abnormal situations which need their attention.

•Formal caregivers:• Access to full set of data, suitable for being

linked to clinical data management tools andpolicies.

Page 6: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Product portfolio

•Sum of products is stronger then the individual parts

•Challenge is fitting these together into a single business case

•… the ENSAFE solution

Page 7: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Continuum of Care

Page 8: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Business Case

ConsumerMarket

MixedPayment

model

MixedPayment

model

InstitutionalPayment

model

Page 9: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Business Case

ConsumerMarket

MixedPayment

model

MixedPayment

model

InstitutionalPayment

model

200 euro

10 euro

Page 10: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Project details•Duration: July 2015 – June 2018

•Total Budget: €2.1 million

•Made possible by the AAL programme

•Four countries in Europe• United Kingdom• Netherlands• Sweden • Italy

Page 11: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Participating organisations

Page 12: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

ENSAFE user invovlement..

https://youtu.be/MovX_1LkGT0

Page 13: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

AAL for all, multi stakeholder co-creation

27 September 2016

Page 14: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Loneliness:

30%feels

lonely

Security:

5%not coming

outside

1

Falls 1% of total health care expenditure2030

6%sometimes

unsafe

1Active:

Aging challenges:

Page 15: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Efficient Peace of mind

Lower costsActive

Mobile

Relevant

Not stigmatizing

Easy

User centric for all relevant stakeholders:

Page 16: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Smartphone more importantfor seniors than young generation:

The smartphone will become a

smart-companion

Page 17: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

What we offer:

Page 18: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Health analytics:

“ Trend and abnormality indication ”

Page 19: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Prevention:

“ Catch your clients before they fall..! ”

Page 20: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Quality of life:

“ besides objective, also subjective data “

Page 21: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Mobility & safety:

“ Polygonal safe zones “

Page 22: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

GoLiveAssist dashboard:

“ continues remote care ”

Page 23: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

GoLiveAssist dashboard:

“ continues track & trace ”

Page 24: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Longterm road map:Tricorder for older adults

“ every six month new functionalities ”

Page 25: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

User

Caregivers NetworkClinical & Home

Mobile & Wearable

Cloud Infrastructure ServicesSensors

ENSAFE architecture

Page 26: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Why “home” sensors ?

Data accuracy Data dimensionality Expressiveness Monitoring continuity Intrusivity

• Support indirect, behavioral monitoring• Integrate/complement clinical monitoring

Page 27: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Which sensors ?Motion (PIR)

Bed occupancy

Door/window

Toilet

Chair occupancy

Appliance power

Bodyweight scale

Blood glucose

Blood pressure

Blood oxygen

CLINICAL HOME

Page 28: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Sensors outputFood drawer

Fridge

Chair

Toilet

Bed

Wearable

Page 29: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Home sensors: data processing

• Raw sensor data not suitable for direct inspection • Need interpretation, fusion, visualization• Large variability of human behaviors• No absolute reference • Relative changes are significant• Anomaly detection• Trend analysis

Page 30: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Looking for shifts in the average behaviour:Each point in the solid curve represents the expected (i.e. mean) active time of the sensorwithin the time slice (30 min. in this case).Shaded areas represent the confidence interval of the estimateTwo different months are compared (red vs. blue: no significant deviations is shown).

Bed occupancy

Time of the day

Models

Page 31: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

PROBLEM: How to automatically recognize meaningful behavioral changes (different fromnormal statistical fluctuations) ?

Time of the day

ModelsChair

occupancyChair

occupancy

Differences in averaged behaviors exceeding confidence intervals

Page 32: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

• Trend analysis• Anomaly detection

Toilet usage

Days count

Models

• Bayesian Poisson regression of daily toilet visits• Solid black line: predicted average toilet visits (trend)• Shaded blue areas: plausible prediction intervals (toilet visits)

Page 33: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

ENSAFE platform - Design goals•ScalabilityThe platform should be able to scale to support the different flavours and actors of elderly healthcare in the EU

•Technical opennessThe platform should be able to integrate with different technical environments

•Commercial opennessThe platform should support, welcome and embrace third party suppliers and consumers and their business models

•Respect for the individual’s wish and integrity

Page 34: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Mini PC

Gateway

Sensors

ENSAFE platform

Ingestion and distribution

Services

Applications / PresentationsDevice backend

system

ServicesServices

Individual’s Private storage

Mobile devices

Gateways

ENSAFELegend

Hardware component

Software component

External to ENSAFE

DisplayApplications / Presentations

Applications / Presentations

ENSAFE platform – Ecosystem

Page 35: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Hardware

PartnerGateway

Devices

Ensafe Platform

3rd party Service

3rd party app

ScalabilityTechnical opennessCommercial openness

Platform open to 3rd parties

3rd partyGateway

Devices

Page 36: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Co-creation with users•Joint methodology for case finding at beginning of the project..

•… resulted in a large scale survey among senior users…

•… which results were validated by Focus Groups in the different countries…

•… and will now be followed up with Co-creation sessions!

Page 37: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Survey– set up •Joint methodology for case finding set up by partners.

•Resulted in a survey including questions about the following topics:• demographic measures• technology use• daily activities• mobility • health conditions.

•418 surveys from SE, IT, UK and NL (368 active responses).

Page 38: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Survey - results•No be major differences between the countries concerning type of technology used by target group.

•Most of them perceive themselves as medium-level users (48%), followed by low level (25%)

•Technology used the most for contact with family and friends (71%), followed by email (57%) and browsing on internet (48%).

•Almost 50% of the participants indicate to experiences barriers whenusing technology.

Page 39: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Focus Groups•Set up of Focus groups in different countries

• What was their purpose?

Engage With Stakeholders

End-UserFormal Care

Provider

Friends/Family to the End-

UserHealth Care

Professionals

Voluntary Sector

Service Commissioners

• All stakeholders in the sameconversation to share their thoughts

• To validate our findings from the surveys

• To gain an understanding of whatperceptions stakeholders held over technology, health and care in generaland what they valued the most. How they deliver and receive care services.

• Both current and future states

Page 40: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Focus GroupsHow?Clean Language Techniques – Not Influencing AnswersLaddering – Making sure we get to the root cause/ideaWe used ICE’s Creative Graphic Scribes to capture a visual story

Page 41: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Focus Groups•Results

• How did we analyse the conversations?• The responses of participants who took part in the focus group were transcribed and analysed

using an iterative and well-documented thematic analysis approach.• From this a 31 page report was created

Page 42: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Focus Groups•Results

• A common understanding of ‘Care’• It is personal and human• It is putting somebody else’s needs ahead of your own• The importance of having face-to-face contact

Page 43: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Focus Groups•Results

• The benefits of introducing technology

Page 44: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Focus Groups•Results

Page 45: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Focus Groups

Results of first focus groups

Page 46: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Part 2: Co-creation session

Page 47: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Different roles in innovation•Different stakeholder have a different role in innovation

•In the context of healthcare this stakeholder network is complex and we need strategies to align these

•By looking through the eyes of someone else you might get new ideas and perspectives on your own idea

Page 48: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Different roles in innovation•Divide into five groups based on your role:

•Industry/Companies

•Knowledge institutes

•Family members/users

•Government/Municipality

•Care organisations

Page 49: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Round 1: The platformThe ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting with current practises.

Discuss:◦ Introduce yourself to each other◦ Share your first view on the stakeholder role◦ What would your stakeholder need or want this solution to

be and why?

Page 50: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

From the other stakeholders you probably heard a very different view on the ENSAFE system and service.

Discuss:What where the conflicts with other stakeholder groups and how can we resolve them?

Round 2: The perspectives

Page 51: AAL FOR ALL...The ENSAFE offers services and products that should grow with the individual situations of users. To achieve this the solutions should be usable, affordable, and fitting

Thank you!

Rens Brankaert www.ensafe-aal.eu

[email protected] Twitter: @ensafe-aal