ABC CompanyOSA Patient Monitoring

System

Setting the New Standard for Proactive Patient Care.

We set the standard for proactive patient care with our… Patient communication Patient education Supply replacement Patient compliance Patient satisfaction Quality of care

Proactive Patient Care

Keys to Our Program’s Success

Communication

Awareness

Replacement

Excellence

Communication

Communication

Did you know…

Nearly 60% of patients newly diagnosed do not adhere to prescribed CPAP treatments?

--HME News, August 2006

Communication

Patient Follow Up Communication is Key!Multi-part Follow Up Program

7 - 14 day manual phone call (compliance)

30 day automated phone call (compliance)

61 day automated phone call (compliance)

90 - 180 days (compliance & supply

replacement)

Communication

Keys of Follow Up Communication

Phone calls made to new OSA patient

Helps resolve any initial therapy

problems

Helps identify any initial equipment

problems

Measures compliance with therapy

Compliance report can be sent to you

Communication

How do we contact patients? ABC’s OSA Patient Management Program sends

automated calls regarding:• Patient compliance• Equipment usage and problems• Eye, skin, or sinus irritation • Supply reorders (mask, headgear, tubing, filters)

No patient is lost in the system with

our program!

Communication

When do we contact our patients?

Statistically OSA patients are more available in the evenings…

Communication

When do we contact our patients?

Calls are made:•Monday - Thursday from 6:30 PM - 8:30 PM

•Saturday from 10:00 AM - 1:00 PM•Sunday from 5:00 PM - 7:00 PM

Call times can be specifically

tailored for an individual patientHere’s how it works…

Communication

Patient answers the automated call and responds to the questions. Each subsequent question is based upon the last patient response.

The patients answers are recognized and documented by the medSage system.

Patients needing additional assistance are highlighted so we can address their problem right away.

…problems are addressed proactively.SampleSample

CallCall

Communication

Do patients respond to the automated system?

Total Surveys Completed by PatientsNovember 2006 - April 2007

data provided by medSage Technologies

17271609

2248

2046

18951755

0

500

1000

1500

2000

2500

Nov Dec J an Feb Mar Apr

On average, XXXX patients respond to the automated survey each month.

Communication

Do patients like the automated system? 95% of patients choose to use the automated system

Patients can elect to have a personal phone call

Patient Contact Preferences

95%

5%

Keys to Our Program’s Success

Communication

Awareness

Replacement

Excellence

Awareness

Awareness

Did you know…

“Even patients who actively seek CPAP information online don’t realize that many insurance providers will cover replacement masks and accessory parts as often as every 3-6 months.”

--Michael Farrell, VP of Marketing for ResMed(“Sleep Apnea Patient Survey Finds Mask Replacement Low,” Talk About Sleep,

Inc.)

CPAP compliance rates of 70%+ can be achieved with proper education of patients and clinicians along with adequate patient follow up.

--RT Magazine, June 2007

PLEASE NOTE: THIS SLIDE IS A TIMED ANIMATION. WHENEVER PLAYING THIS SLIDE IN “SLIDE SHOW” MODE, THE TEXT BOXES DO NOT OVERLAP EACH OTHER. (This comment can be deleted before playing the show.)

PLEASE NOTE: THIS SLIDE IS A TIMED ANIMATION. WHENEVER PLAYING THIS SLIDE IN “SLIDE SHOW” MODE, THE TEXT BOXES DO NOT OVERLAP EACH OTHER. (This comment can be deleted before playing the show.)

Patient Education is Key! Patients are educated during set up and follow up on: Purpose and importance of their therapy

How to properly use and clean their

equipment

Importance of replacing their supplies

regularly

Insurance allows supply replacement

About the ABC follow up program

How to contact our staff at any time

Awareness

Keys to Our Program’s Success

Communication

Awareness

Replacement

Excellence

Replacement

Replacement of Supplies

Did you know…

In an independent study, only 35% of CPAP patients surveyed had replaced their masks within the last 1-9 months.

--HME News, September 2006

ABC Promotes replacing supplies every 90-180 days with our follow up

program!

Replacement of Supplies

How Often Do Patients Replace Their Masks?HME News, September 2006

5%

16%14%

18%

48%

0%

10%

20%

30%

40%

50%

60%

3 mos. 4-6 mos. 7-9 mos. less than 1year

Never

Supply Replacement Is Key!Helps prevent supplies from:

Becoming old, worn, and unclean

Having mold, bacteria, leaks and CO2

Buildup

Prevents issues from when this happens:• Poor therapy• Comfort issues and irritation• Pressure instability

Replacement of Supplies

Do our patients reorder supplies with our automated system?

Replacement of Supplies

Percentage of Patients Connected Who Ordered SuppliesNovember 2006 - April 2007

data provided by medSage Technologies

55%57%

54%

48%

64% 63%

0%

10%

20%

30%

40%

50%

60%

70%

Nov Dec Jan Feb Mar Apr

On average, XX% of our patients reorder

supplies when they respond to the survey.

Keys to Our Program’s Success

Communication

Awareness

Replacement

ExcellenceExcellence

Excellence in Patient Compliance

Did you know…

The current national average for compliance with CPAP therapy is 55%.

--Business Wire, May 2007

Excellence in Patient Compliance is Key!

Excellence in Patient Compliance

Percentage of Patients Reporting Compliance with OSA Therapy

November 2006 - April 2007

data provided by medSage Technologies

79%

80%

79%

83%

80%

86%

74%

76%

78%

80%

82%

84%

86%

88%

Nov Dec Jan Feb Mar Apr

In the last 6 months, our

compliance rate is XX%!

How do we measure compliance?

With patient follow up calls•Measured & reported at 30 daysfor all new set ups

•Every 90-180 days for all patients•Reported to us by our OSA Patient Management Program

Excellence in Patient Compliance

Proactive Patient Care

In Conclusion…

We set the standard for proactive patient care with our… Patient communication Patient education Supply replacement Patient compliance Patient satisfaction Quality of care

Proactive Patient Care