Accelerating The Pace of ChangeIT Leadership In The New Economy

Ian R Cook FBAC – CIO Snr VP – Chubb Insurance Group of Companies

Strategic Soup

Learning and adapting

Wisdom

Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns - the ones we don't know we don't know

Donald H Rumsfeld1st US Secretary of Defense under President George W Bush from 2001 to 2006

Words of wisdom from an intensely irritating man

Known Knowns Unknown Knowns – The competition knows and we don’t Known Unknowns Unknown Unknowns

I would not say that the future is necessarily less predictable than the past. I think the past was not predictable when it started.

Where’s your head at?

“A CIO’s Biggest Challenge Is Cost Control”Ian Campbell, CIO British Energy quoted in the FT Sept 2007

We Need to change the mindset at every level in our organizations

From a cost perspective to a VALUE perspective

For the CIO, it’s the question that never goes away: Can value methodologies really prove IT’s worth to the business?

Typically, IT Value methodologies do not adequately measure, much less prove, technology’s value to the business

The future

Information Evolution

10-10

1060

1050

1040

1030

1020

1010

1

All HumanBrains

One HumanBrain

Mouse Brain

Insect Brain

Calculations per SecondPer $ 1,000

It took 90 years to achieve the first MIPS/$1,0000; now we add one MIPS/$1,000 every 3 to 4 hours

Kurzweil’s Epoch’s

Expectations

Too many boxes Too many cables Too many knobs … and definitely too many remotes!

Expectations

Single inexpensive device Simple user interface Multi-functional, robust and reliable Millions of die hard fans

The mature consumer’s expectations;around utility and function are inversely proportional to his or her tolerance for difficulty.

This is the “iPodisation of expectation”

My Father Me Workforce Teenager Youngster

Virgin to digital native

It’s a viral world

No use getting angry at a volcano

Destruction & disease Be very afraid of the crowd ADHD and too much stuff The customer IS always right

Profit at the speed of light Become a rock star The natives have taken-over the

reservation Corporations & Open Source Embrace the crowd

All businesses need…

We will fight our battles not on the low road to commoditization

but on the high road of innovation

Howard Stringer, Chairman & CEO Sony

Masters of information

Think of: Banks, Insurance Companies and Traders

The modern world is littered with value chains that, when all is said anddone; are little more than the transfer of information from one point toanother; from one party to another.

Sales folk have been telling us for years that Information only comes from well managed data

Mastery of data and information is a strategic imperative

Google, Apple and others also know this

Don’t panic

Convergence of storage and network

Security and Compliance will be resolved

Leveraging the power we have already

10 year horizon – Private & Public merge

Cloud by stealth

IT leadership

The Road Less Travelled

Vitamins & Stone

Governance Innovation FlawlessExecution

Important to a CIO?

Cloud Web 2.0 The network Social media Global warming Business Intelligence

Distractions for a CIO?

Cloud Web 2.0 The network Social media Global warming Business Intelligence

With our business partners

Business model innovation in pursuit of value

Operational excellence as value generator Innovation Governance

Doing the right things Flawless execution

Doing things right – all the time People, people, people And people

Thank you your time

Ian R Cook FBAC – CIO Snr VP – Chubb Insurance Group of Companies