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Merchandiser Handbook

Atlantic Coast Merchandising

ACM is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the Company’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

This document contains the key policies, procedures and guidelines that govern your employment agreement with Nat’l Retail Merchandisers, LLC, dba Atlantic Coast Merchandising. It is important to read through all documents related to your employment, fully understand them and comply at all times. If there is any part of the Merchandiser Handbook that you do not understand, please contact ACM Crew Support at 772-200-4521 or email [email protected] for assistance.

Quality – Dependability Reliability - Results

Merchandiser Handbook

Nat’l Retail Merchandisers, LLC

Atlantic Coast Merchandising Merchandiser Handbook

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Table of Contents

1. About ACM ……………………………………………..… 2

2. Mission ……………………………………………..… 2

3. Merchandiser Role ……………………………………………….. 2

4. Merchandiser Duties ……………………………………………….. 3

5. Standard for Conduct ……………………………………………….. 4

6. Dress Code ……………………………………………….. 6

7. Safety Policy ……………………………………………….. 7

8. Theft ……………………………………………….. 8

9. Background Checks ……………………………………………….. 8

10. Execution Platform (ACM360) ……………………………………………….. 8

11. Project Confirmation ……………………………………………….. 11

12. Project Execution & Time Tracking ……………………………………………….. 11

13. Cancellation Policy ……………………………………………….. 12

14. Hotel Policy ……………………………………………….. 13

15. Payroll ……………………………………………….. 14

16. Insurance ……………………………………………….. 15

17. Employee Issues ……………………………………………….. 15

18. Contact us ……………………………………………….. 16



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About ACM

ACM is a national retail merchandising company in the U.S., matching on-demand field merchandisers to local merchandising opportunities offered by large and small retailers throughout the country.

Since 2005, our merchandisers have been helping retailers with: temporary in-store merchandising projects including: new store set-ups, store remodels, store resets, display assembly, fixture installation, product demonstration, brand representation, shelf audits, and plan-o-gram maintenance.

a. Our expertise is in every aspect of merchandising, including: product placement and merchandising, stocking and restocking, product tagging, store remodeling, new store openings, new item introductions, demos, showcasing products, store resets, assembly, installation and moving of: shelves, fixtures, display items & signs, cleaning and preparing location for customer traffic.

b. We maintain a broad network of merchandisers throughout the US. It is important that all our merchandisers stay connected with us by using our Talent Execution Platform (ACM360) via the ACM mobile app (NextCrew) and web based workspace portal at https://acm360.net.

c. Our value is derived from having the ability to quickly fill our client’s projects anywhere in the US. The reliability and dependability or our merchandisers are key to our success.

d. We service all classes of retail trade including: grocery, drug, mass merchandise, discount, club, convenience, specialty and home improvement, etc.

e. Learn more about ACM by visiting our website https://acmerchandising.net or follow us on Facebook @acmerchandising.

Mission Statement

To be a caring, proactive, leading edge organization that consistently delivers outstanding value to our clients while creating an enriched work environment for our associates that promotes professional growth and development, fosters teamwork, demonstrates respect, encourages initiative, collaboration and contribution, rewards results, is transparent and relentlessly pursues excellence in everything we do.

Merchandiser Role

As a member of ACM's on-demand merchandising crew, you play an active role in transforming a vision into reality for the many retailers we support. The ACM on-demand field position role is highly regarded and respected throughout the industry. It is the perfect position for those seeking flexible schedules, work variety, challenging assignments, meeting new people and earning good pay!



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As a merchandiser working for ACM, you can work in any number of national retailers or smaller privately-owned independent stores. Our crew members are not only self-starters capable of working independently but also are strong contributors working in a team setting. ACM merchandisers are always punctual, follow direction, handy and proficient with plan-o-grams and various store schematic and can be relied upon to professionally accomplish various in store activities as required by our clients.

a. ACM merchandisers are part-time, W-2 Employees based on “on-demand” project work. b. Our projects vary in duration from 1hr service calls to multi week projects. Individual

project schedules are set by our clients. We cannot guarantee how much you will work, it is primarily up to you, your availability, flexibility and initiative.

c. When you accept a project and are confirmed, you are accepting the entire project and must complete it to our client’s satisfaction. Failure to complete a project in full to the satisfaction of ACM and ACM’s Client could subject you to disciplinary action including possible termination of the Merchandiser Employment Agreement.

d. Verified ACM Merchandisers have priority status for the many projects we have available throughout the country which change daily. You will be notified of open opportunities in your area via the ACM mobile app push notifications, text or email.

Merchandiser Duties

ACM merchandisers shall perform and complete work in a manner that is deemed satisfactory per ACM and Client requirements and expectations outlined in the project details of ACM360 and in accordance with all ACM policies, procedures and guidelines as outlined in the Merchandiser Employment Agreement and Merchandiser Handbook.

Merchandiser responsibilities will include, but are not limited to the following:

a. Setting Displays & Fixtures - Breaking down and assembling new displays, shelves and fixtures according to management's instructions.

b. Relocating Merchandise - Moving items from one part of the store to another, which may require carrying the items physically or with the use of carts or dollies to and from the store floor.

c. Merchandising Products - Properly displaying and tagging products per directives (plan-o-gram, schematic, etc). Team leads will inspect work for accuracy.

d. Store Appearance - Completing all necessary tasks to prepare the store for re-opening. This may include changing signage and general cleaning.

Every Merchandiser is responsible for supplying the required tools for each project. Failure to supply the required tools may result in being denied work, receiving no pay and possible disciplinary action.

e. Tool Requirements - Each job you are assigned to has specific tool requirements. The Tool Kit list is available to you in ACM360 in the Documents section of the job details once you are assigned to the job. The basic minimum tool requirement for most jobs is the following:



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General Merchandising Home Improvement Box Cutter Tape Measure Label Scraper Pen & Sharpie

Box Cutter Tape Measure Pen & Sharpie Dead Blow Hammer Drill (Impact preferred) Pliers/Wrench Screw Drivers

Standard for Conduct The image of the Company is influenced by the actions, conduct, behavior and appearance of anyone representing ACM. You must always, comply with all laws, regulations and ACM policies, procedures and guidelines. ACM will not condone or tolerate the activities of anyone representing ACM who is in violation of any laws or regulations or unethical behavior. We do not permit any activity that fails to stand the closest possible public scrutiny. Consistent with ACM’s Standard for Conduct, you agree to:

a. Conduct yourself with propriety and dignity and to do nothing on an assignment or

otherwise that may tend to injure the reputation and goodwill of the Employee, ACM, Client or Retailer.

b. Not engage in any activity which impairs your capacity to fully comply with the terms of the Merchandiser Employment Agreement or Handbook, or which impairs your physical or mental qualities and abilities.

c. Adhere to ACM’s Dress Code and Code of Conduct guidelines in addition to any specific project assignment guidelines set forth by the Client.

d. Treat all ACM customers, clients, partners, and peers in a polite, respectful, courteous and businesslike manner.

e. Perform all duties conscientiously, honestly, and in accordance with the best interests of ACM and the Client.

f. Follow direction, supervision and guidance of the project on-site team lead. g. Adhere to all general safety procedures and other specific requirements of Client. h. Not discriminate or harass any individual on the basis of race, national origin, religion,

gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation.

i. Notify ACM if you encounter, experience, witness or have reason to believe that the Standards for Conduct are compromised by calling and messaging the ACM Support Team or Human Resources by phone 772-200-4521 or email [email protected] or [email protected].

Substance Abuse: ACM takes the problem of drug and alcohol abuse seriously and is committed to providing a substance abuse-free workplace for its employees. Substance abuse of any kind is inconsistent with



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the behavior expected of our employees, subjects all employees, clients and visitors to unacceptable safety risks, and undermines our ability to operate effectively and efficiently. ACM recognizes alcohol and drug abuse as potential health, safety and security problems. The Company expects all employees to assist in maintaining a work environment free from the effects of alcohol, drugs or other intoxicating substances. Compliance with this substance abuse policy is a condition of employment, and violations of the policy may lead to discipline and/or termination. All employees are prohibited from engaging in the unlawful manufacture, possession, use, distribution or purchase of illicit drugs, alcohol or other intoxicants, as well as the misuse of prescription drugs on Company or Client premises or at any time and any place during working hours. While we cannot control your behavior off the ACM job sites on your own time, we certainly encourage you to behave responsibly and appropriately at all times. However, any off-duty activity, including drug or alcohol related activity, that leads to your arrest or that causes embarrassment to the Company may be grounds for discipline and/or termination. All employees are required to report to their jobs in appropriate mental and physical condition, ready to work. When work performance is impaired, admission to or use of a treatment or other program does not preclude appropriate action by the Company. Any violator of this substance abuse policy will be subject to disciplinary action up to and including termination of employment. Workplace Violence: ACM is committed to the safety and security of our employees. Workplace violence presents a serious occupational safety hazard to our organization, clients and visitors. Workplace violence includes any physical assault or act of aggressive behavior occurring where an employee performs any work-related duty in the course of his or her employment, including but not limited to an attempt or threat, whether verbal or physical, to inflict physical injury upon any person; any intentional display of force which would give any person reason to fear or expect bodily harm; intentional and wrongful physical contact with a person without his or her consent that entails some injury; or stalking any person with the intent of causing fear of material harm to the physical safety and health of such person when such stalking has arisen through and in the course of employment. Acts of violence by or against any of our employees where any work-related duty is performed will be thoroughly investigated and appropriate action will be taken, including involving law enforcement authorities when warranted. All employees are responsible for helping to create an environment of mutual respect for each other as well as clients and visitors, following all policies, procedures and practices, and for assisting in maintaining a safe and secure work environment. Workplace Harassment: ACM is committed to providing a work environment that provides employees equality, respect and dignity. In keeping with this commitment, the Company has adopted a policy of “zero tolerance” with regard to employee harassment. Harassment is defined under federal law as unwelcome conduct that is based on race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or genetic information. Harassment



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becomes unlawful where: (1) enduring the offensive conduct becomes a condition of continued employment; or (2) the conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile, or abusive. This policy applies to all aspects of your employment. Harassment of any other person, including, without limitation, fellow employees, contractors, visitors, clients or customers, whether at work or outside of work, is grounds for immediate termination. The Company will make every reasonable effort to ensure that its entire community is familiar with this policy and that all employees are aware that every complaint received will be promptly, thoroughly and impartially investigated, and resolved appropriately. The Company will not tolerate retaliation against anyone who complains of harassment or who participates in an investigation. Sexual Harassment: Sexual harassment is prohibited by federal, state and local laws, and applies equally to men and women. Federal law defines sexual harassment as unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature, when the conduct: (1) explicitly or implicitly affects a term or condition of an employee’s employment; (2) is used as the basis for employment decisions affecting the employee; or (3) unreasonably interferes with an employee’s work performance or creates an intimidating, hostile or offensive working environment. Such conduct may include but is not limited to: subtle or overt pressure for sexual favors; inappropriate touching; lewd, sexually oriented comments or jokes; foul or obscene language; posting of suggestive or sexually explicit posters, calendars, photographs, graffiti, or cartoons; and repeated requests for dates. Company policy further prohibits harassment and discrimination based on sex stereotyping. (Sex stereotyping occurs when one person perceives a man to be unduly effeminate or a woman to be unduly masculine and harasses or discriminates against that person because he or she does not fit the stereotype of being male or female.) ACM encourages reporting of all perceived incidents of sexual harassment, regardless of who the offender may be. Every employee is encouraged to raise any questions or concerns with any ACM Manager, or Human Resources. ACM Code of Conduct is available in ACM360 in the Documents section of the job details once you are assigned the job or online at http://bit.ly/ACM-CC

Dress Code

ACM Merchandiser are expected to maintain a neat, clean appearance and to dress in attire that is suitable for the workplace and work to be performed. Generally, casual dress pants, a single-color collared shirt and closed toe shoes (black or brown preferred) are acceptable. Dress code do’s and don’ts will be provided in ACM360 in the Documents section of the job details of every project you express interest in and work. If you do not adhere to the specific dress code for the project, you will be denied work and receive no payment and subject to disciplinary action which may result in termination of your Merchandiser Employment Agreement. Dress Code includes no visible tattoos or piercings, jewelry is limited to watch & ring and no hats. If you are ever uncertain about the



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required dress code, contact our Scheduling Team at 772-200-4521 and email [email protected]. ACM Dress Code policy is available in ACM360 in the Documents section of the job details once you are assigned to the job. Please note, dress code will vary based on the specific project.

Safety Policy

ACM recognizes that our Employees are our most valued assets who drive the business. Management is committed to providing our Employees with a safe and healthful workplace. Our policy is that all Employees report unsafe conditions and do not perform work tasks if the work is considered unsafe. Employees must report all accidents, injuries, and unsafe conditions to their on-site team lead and promptly notify the ACM Scheduling Team by phone 772-200-4521 and email [email protected]. No such report will result in retaliation, penalty, or other disincentive. Recommendations to improve safety and health conditions will be given thorough consideration. Management will give attention and resources toward the correction of unsafe conditions, as well as promote and influence safe behavior. This will be accomplished by:

a. Root cause analysis of safety hazards and corrective action b. Positive reinforcement of correct and safe activity, and c. Progressive disciplinary action for those who willfully or repeatedly work in an unsafe

manner. Management reserves the right to terminate the Employment of any associate at any time for violation of Company policies. This policy statement serves to express ACM’s commitment to, and involvement in, providing our employees with a safe and healthy workplace. This workplace safety and health program will be incorporated as the standard of practice for this organization. Compliance with these safe practices and those of any regulatory agency will be required of all employees as a condition to work with ACM. As an ACM Merchandiser, if injured on the job, you agree to:

a. Immediately report the incident to the on-site team lead. If possible, complete an incident report from the retailer or team lead. Take a picture of the Incident Report and text to our Scheduling Team at 772-200-4521.

b. Notify ACM by calling the Scheduling Team at 772-200-4521. c. Clock out from your assignment if possible, using the ACM mobile app. d. Seek immediate medical attention if you feel the need to do so, the closest Emergency

Room or Urgent Care are good sources to seek medical care. ACM Safety Policy is available in ACM360 in the Documents section of the job details once you are assigned to the job or online at: http://bit.ly/ACM-SFTY



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Theft ACM has a zero tolerance for theft or even the suspicion of theft. All will be grounds for terminating your Merchandiser Employment Agreement and potentially subject to criminal prosecution to the fullest extent of the law. Please be aware that all locations that you work are equipped with high definition security surveillance cameras. You are under surveillance the entire time you are on location. If you engage in unusual, suspicious, or illegal behavior you will be subject to disciplinary action which may result in termination of your Merchandiser Employment Agreement and other possible legal actions.

Background Checks

Our goal is to establish and maintain a business environment of fairness, ethics and honesty for all. Employees representing ACM may not pose a reasonable and ascertainable risk to the safety or property of ACM, its Clients, Associates, Retailers or Customers. As an ACM Merchandiser you agree:

a. ACM may undertake a background check with respect to you in connection with the subject matter of the Merchandiser Employment Agreement in such manner as ACM determines to be appropriate and to the full extent permitted by law and may include checking the Employee’s past history to include civil, criminal, prior claims history, and traffic history.

b. Not to hold ACM or its Clients liable for any claims in connection with such checking or the reporting of the results thereof to ACM.

c. ACM reserves the right to terminate the Merchandiser Employment Agreement in the event the results of the background check are not satisfactory to ACM in its sole discretion. In the event of any such termination, this Agreement shall be deemed null and void.

d. To provide Full disclosure or any and all convictions of felonies and misdemeanors when completing your ACM360 profile. Failure to disclose relevant information would be dishonest and grounds for terminating the Merchandiser Employment Agreement.

Past convictions will not automatically disqualify you from working with ACM, however certain convictions may not permit specific work opportunities as specified by ACM, Client and Retailer.

Talent Execution Platform (ACM360)

ACM merchandisers are required to maintain an iPhone or Android mobile smart device with WiFi access to utilize the ACM Talent Execution Platform (ACM360) via the web based online portal at https://acm360.net.and the mobile app (NextCrew).



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a. Description of Services Provided on Our Website/Mobile App: Access to the online portal Website grants you the ability to complete new hire paperwork and maintain the accuracy and completeness of your individual crew member profile. Additionally, you will be granted the ability in the Mobile App to view available jobs, show interest in jobs you would like to work, confirm jobs once scheduled, clock in & out for each job worked, review approved hours and payment due, and receive messages and other important notifications. The information provided and accessible on the Website & Mobile App is for your use only and not for further distribution to any other person or entity.

You are solely responsible for your ability to access the services found on the Website & Mobile App, including all necessary hardware and software. You are solely responsible for protecting your computer & mobile device against interference, spyware or viruses that may be encountered. ACM shall have no liability for your inability to access the Website or Mobile App, at any time, and for any reason.

b. Authority and Capacity: You acknowledge any information you provide in ACM360 will be true, accurate and current; you will update your information as necessary so that it remains true, accurate and current; and if any information is found to be inaccurate or outdated, you will immediately report your findings to ACM.

If it is deemed you are not representing yourself accurately in ACM360, and that you do not have the skills or appearance portrayed in your profile, ACM or an ACM Client reserves the right to remove the you from all confirmed projects and you may be subject to disciplinary action including possible termination of Merchandiser Employment Agreement without notice.

c. Profile Creation / Password Security: When you register on the Website, we ask you to provide profile and contact information and create a user identification (“User ID”) and password. You shall not impersonate any person or entity or otherwise misrepresent your identity. This includes, but is not limited to, misrepresentation of your affiliation with any person or entity, using another person’s username, password or account information, or another person’s name or other identifying information. If we have reason to suspect any such information you provided is not authorized, accurate, current or complete, we may refuse your access to the ACM360 or its resources without notice, in addition to other available remedies under contract, at law and in equity. You are responsible for maintaining the confidentiality and security of your User ID and password, and for all activities that occur while using your User ID and password. You should not share your User ID and password with any person or entity. We will not be liable for any loss you may incur as a result of another person or entity using your User ID and password, either with or without your knowledge. If you become aware that the security of your User ID and password has been compromised, you must call our corporate office immediately at 772-200-4521.



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d. Rules of Conduct:

You are solely responsible for all content you upload or post to ACM360. You acknowledge that you will not use ACM360 in any manner and for any purpose prohibited by law or in violation of this Handbook. You may not use ACM360 for any activity that is unlawful, and you must not post, publish, or otherwise communicate in ACM360 any information, language or material that may be considered and/or interpreted as follows: • Defamatory, libelous, indecent, obscene, fraudulent, threatening, abusive, invades an

individual or group’s privacy, proprietary or other legal rights, for any reason; • Contains viruses, damaging information or programs of any kind, harmful code, or any

other software which may be harmful to our platform or our hardware or equipment; • Harms or disrupts, or intends to harm or disrupt, another user’s computer or would allow

you or others to illegally access software or bypass security on websites or services, including but not limited to, spamming;

• Invades anyone’s privacy by attempting to harvest, store, or publish private or personally identifiable information, such as passwords, account information, addresses, or other contact information without their knowledge or consent;

• Misrepresents the source of anything you upload or post, including impersonation of another individual or entity.

e. Violation:

To ensure the security and integrity of ACM360, all suspected fraudulent, unlawful, or abusive activity will be investigated and all remedies available sought including, without limitation, removing your content from ACM360, asking you to refrain from certain activities, blocking access from a particular Internet address, or suspending your access to ACM360 without notice, termination of your Merchandiser Employment Agreement, and/or referring such activity to the appropriate authorities.

f. Account Inactivity: ACM may terminate any User ID that has not been used to access ACM360 for a period of one year from the date the User ID was created.

g. Privacy: Your privacy is important. ACM uses certain information that you provide to us to operate and provide our services to both you and our clients. By using ACM360, you acknowledge that we may access, disclose, or preserve information associated with your use of ACM360 and services, including without limitation, your personal information and content, or information that we acquire about you through your use of ACM360 and services to match you with the appropriate project and/or client. When we have a good faith belief it is necessary, we may also access, disclose or preserve your information to: a) comply with applicable law or respond to legal process from competent authorities; b) to enforce this Handbook or protect our rights or property or the rights and property of our employees and clients; and c) to help prevent a loss of life or serious physical injury to anyone.



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Project Confirmation

The Company’s primary goal when confirming employees for job openings is to schedule the persons who have the best available skills, abilities, or experience needed to perform the work. Decisions regarding the selection and placement of Employees are made on the basis of job-related criteria provided by the ACM Client. When job openings become available, all users of ACM360 are encouraged and are welcome to express interest in the jobs, however, users must have completed onboarding and be hired Employees of ACM to be eligible to be scheduled and work any job. As job openings occur in ACM360, notices relating general information about the positions are posted. The project manager with the opening will arrange project calls with employees who apply. As an ACM merchandiser you agree to:

a. Utilize ACM360 to access and read the full project details and acknowledge confirmation of each project within 24 hours of receiving notification to ensure understanding of all project requirements and fulfillment obligations. If confirmation acknowledgment is not made within 24 hours of notification, the Employee will be removed from the project. Project questions are to be directed to the ACM Scheduling Team by direct message in ACM360, by email to [email protected] or by phone to 772-200-4521.

b. Arrive to job site on time each day of the project, follow the Client’s specific requirements, adhere to the Client’s lunch and break schedules, and depart the Client’s location each day at the designated time as detailed in the project terms or specific direction of the on-site team lead.

c. The right to refuse an opportunity by ACM, however once an opportunity is accepted and confirmed, the Employee agrees to complete each project in its entirely, working all days and times as scheduled. Failure to complete a confirmed project in full to the satisfaction of ACM and ACM’s Client could subject you to disciplinary action including possible termination of the Merchandiser Employment Agreement.

Project Execution & Time Tracking

Our reliability and dependability to our clients is what sets ACM apart from our competition. Punctuality, attendance and job performance of our merchandisers are critical. When you accept a project and are confirmed, you are accepting the entire project and must complete it in full. We have a 12-hr emergency cancellation policy. If you are running late or unable to work due to an emergency, you must notify us ASAP by calling and messaging the ACM Scheduling Team by phone 772-200-4521 and email [email protected]. We do not tolerate unexcused absences lateness or failure to notify us. All of which may subject you to disciplinary action including possible termination of the Merchandiser Employment



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Agreement. As an ACM merchandiser you agree to:

a. Arrive at the job site 15mins prior to the scheduled shift start time and Clock In from the

parking lot via the ACM mobile app (NextCrew), making sure to include a selfie photo in front of the store.

b. If you encounter a problem Clocking In, you must call the ACM Scheduling Team at 772-200-4521 immediately.

c. If running late for a project shift, notify the ACM Scheduling Team immediately by phone at 772-200-4521. You will only be paid for the time spent executing the project. Failure to notify ACM of a late arrival for a project shift may be subject to disciplinary action and possible termination of Merchandiser Employment Agreement.

d. If you arrive at a project location and cannot execute the project for whatever reason, Contact the ACM Scheduling Team immediately by phone at 772-200-4521 in order to be released of liability for failed project completion.

d. Upon completion of shift, Clock Out from the parking lot via the ACM mobile app (NextCrew), making sure to include a selfie photo in front of the store.

e. Authorized Hours – You are only authorized to work the hours given on your schedule as stated in ACM360. You are not permitted to leave your assignment unless released by the on-site team lead. You must call to notify the ACM Scheduling Team 772-200-4521 if:

On-site team lead releases you early. On-site team lead requests you work more than the scheduled hours. On-site team lead requests you start at a different time than what is scheduled. On-site team lead requests you work a different location or another assignment.

f. Under current federal and state employment laws, insubstantial or insignificant periods of time spent outside of scheduled work hours may be disregarded by ACM for purposes of computing and paying compensation. Certain clerical and administrative tasks performed outside of scheduled work hours, including, but not limited to, time spent documenting and providing ACM with data concerning hours worked and duties performed will not be compensated. You must contact HR at [email protected] and obtain written consent of ACM prior to performing any such clerical or administrative tasks that may exceed an insubstantial period (7 minutes or more) to perform.

Cancellation Policy

We have a 12-hr emergency cancellation policy. If you are unable to work due to an emergency, you must provide ACM a minimum 12-hour notice.

a. All cancellation notifications must be in writing to the ACM Scheduling Team by direct message in ACM360 or email to [email protected] AND verbally by phone to 772-200-4521. You MUST speak to a Project Manager to be released of liability for project completion as voice mail messages are NOT acceptable for project cancellations.

b. If you fail to provide written and verbal notification AND do not report for a project shift, you will be subject to disciplinary action including possible termination of the



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Merchandiser Employment Agreement and ineligible for future employment opportunities with ACM.

c. Cancellations within 12 hours of the project start time will result in disciplinary action and payment due will only be for the actual days and time you spent executing the project.

ACM Cancellation policy is available in ACM360 in the Documents section of the job details once you are assigned to the job or online at: http://bit.ly/ACM-CNCL

Hotel Policy Certain projects may require pre-approved travel. ACM will pay for authorized lodging expenses incurred while conducting authorized ACM business in compliance with the ACM Merchandiser Employment Agreement. In such cases when travel is approved by ACM, you agree:

a. To stay in a standard room in a safe, comfortable hotel or motel. b. Not to switch hotels without prior authorization and arrangements made directly through

ACM. c. To make reservations at a CLC contracted hotel through the CLC Lodging online booking

website at https://account.clclodging.com/login.cfm. Lodging rates may not exceed $70 nightly without pre-approval by ACM Management.

d. To call the hotel directly to cancel a reservation that will not be used.

The following list of items must be adhered to for all hotel stays: a. A credit card, debit card or cash deposit must be provided to the hotel upon check-in to

cover potential incidentals or damage. b. Check-in and out on time. ACM will not pay for no-show charges or an extra night stay

due to late checkout. c. Compliance with the max occupancy of the room. Rooms may be shared with non-business

guests such as a spouse only up to the listed occupancy of the room. d. Pets are not permitted under any circumstances. e. Permitted one (1) night stay per each day worked. One day worked equals one-night stay.

The following is a list of items that are your responsibility and are not covered by ACM. This list is not all-inclusive.

a. No-show charges b. Room damages c. Tips d. Meals / Drinks e. Parking / Tolls / Tickets f. Phone calls / Internet Use g. Room cleaning / Laundry h. Personal Entertainment (in-room movies, health club fees, sightseeing tours, mini-bar, etc.) i. Any other item bought for personal use (magazines, clothing, etc.)



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Hotel accommodations will be paid for by ACM through direct billing. If any unauthorized charges are billed to ACM, the cost of the unauthorized charges will be directly deducted from your next issued paycheck. Unauthorized charges include no-show charges.

Payroll

a. ACM pays bi-weekly in accordance with published Payroll Schedule which is available in ACM360.

b. Compensation is based on Hourly Pay Rates for work performed at the job site only. Such Hourly Pay Rates are determined on a project by project basis and available for review and consideration prior to the acceptance of each project.

1. Employee drive time and/or any other potential expenses for Travel are NOT paid by ACM unless expressly stated on an exception basis.

2. If any additional compensation is offered, it will be expressly stated in writing on an exception basis and subject to specific terms and performance conditions.

c. You agree to utilize ACM’s online time reporting system and to submit a timesheet to ACM within 24 hours of completing a project. Payments due may be placed on hold if the Employee fails to submit a timesheet when due.

d. You agree to provide ACM any supporting documentation that a respective Client may require for a project in a timely manner. If the required supporting documentation is not submitted timely with the respective timesheet, payments due may be placed on hold until required supporting documentation is properly submitted.

e. If you do not complete a confirmed project in its entirety as specified in the project terms, you will not be paid for the missed work. Compensation for each project is only payable per hour for actual hours worked and services rendered.

f. All compensation due for services rendered by you in the performance of projects procured for you by ACM will be paid directly by ACM via your selected method of payment of direct deposit, pay card or check and issued in accordance with ACM’s bi-weekly Payroll Schedule.

g. You may view and download itemized electronic payment receipts online by registering for an online account with Paychex Flex at https://myapps.paychex.com.

h. ACM will withhold the following taxes from your paycheck: Federal, State and Local taxes, as required by law, as well as the required FICA (Social Security and Medicare) payments.

i. Tax Information: W-2 will be available online in Paychex Flex and will be mailed to primary address in ACM360 by January 30th each year. It is your sole responsibility to keep ACM informed of his/her current mailing address by maintaining accurate and complete information in ACM360.

j. You may have your paycheck deposited directly into your bank account. You may add your bank information to your profile in ACM360.

k. If your paycheck is lost/stolen or direct deposit/pay card has an error, you agree to notify ACM by calling and messaging the ACM Support Team by phone 772-200-4521 and email [email protected]. You further agree to complete an ACM supplied notarized affidavit http://bit.ly/ACM-AFF. and submit to ACM at [email protected]. Upon receipt of the notarized affidavit, the original payment will be voided, and a replacement payment will be processed and added to the following pay period.



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l. You agree not to ask the Client questions regarding payments and to direct questions or concerns regarding payments to ACM in writing by email to [email protected].

m. As a Temporary Part Time Employee, you are not entitled to holiday pay. ACM Payroll Schedule is available in ACM360 in the Documents section of the job details once you are assigned to the job or online at http://bit.ly/ACM-PAY

Employer Provided Insurance

As a temporary part time employee, you are eligible for Social Security, Medicare and Federal Insurance Contributions Act (FICA). Both employer and employee are required to contribute to these funds. You are NOT eligible for Short Term Disability, Health and Dental Insurance Other Insurance:

a. Workers Compensation Insurance – You are covered, in accordance with ACM policy and conditions, refer to Safety Policy.

b. Unemployment Insurance – You are covered, in accordance with state specific rules, regulations and conditions.

c. Auto Insurance – Throughout the term of the Merchandiser Employment Agreement, you shall procure and maintain in force automobile liability insurance in minimum amounts of $25,000 per person/$50,000 per accident personal injury liability coverage and $10,000 per accident property damage liability coverage, with a maximum deductible of $500. Any such automobile insurance required to be carried by Employee shall be primary, and not excess, to any other insurance carried by ACM. Employee’s automobile insurance policy shall contain a provision that states that coverage will not be canceled without thirty (30) days prior written notice to ACM.

Employee Issues ACM's open-door policy in business reflects our commitment to transparent and flexible communication between managers and Merchandisers. Good communication is essential to maintaining a pleasant and productive work environment. Concerns about work conditions, pay, employment practices, clients or fellow employees should be voiced openly and directly with an ACM Manager rather than involving a third party. Employees are expected to make an honest effort to assist in working out a solution. In general, speak up when you have an opinion about something. Also, inform us when you notice harassment, victimization or any violation of the ACM code of conduct. We need you to ensure the workplace is safe where every employee is treated with equality, respect and dignity. Employees are encouraged to report any concerns to their manager or to the Crew Support Team at 772-200-4521 or email [email protected] . If you are is not satisfied with a response to an issue, you should report the matter to the Human Resources Department at [email protected]. Human Resources will review and investigate all concerns. Your relationship with ACM will not be jeopardized as a result of speaking up. Our sincere desire is to maintain open channels of communication that will promote a productive work environment for all.



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Contact Us

Department Phone Email

Corporate Office 772-200-4521 [email protected] Crew Support Team 772-200-4521 [email protected] Crew Scheduling Team 772-200-4521 [email protected] Human Resources 772-200-4521 [email protected]