active listening presentation
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Final PreTRANSCRIPT
Active Listening
in Spiritual Direction
Becky Goff11/8/10
Are You a Good Listener?
Chances are Not Good …
Leaders most often take listening skills for granted
Chosen to Lead = Recognized for Listening ?
Subordinates are the ones w. communications issues ?
Bartenders > Therapists (a.p. ‘67 study)
Most leadership developmental needs tied to lack of listening skills.
Studies show avg US leader speaks 80% of the time around associates. Majority of subordinates polled find their leaders arrogant, impatient, judgmental, and/or otherwise unaware.
It’s Not That We Can’t !
SENSING DANGER
Stop in Your tracks,
Ears pricked up,
Life depends on it
Small Percentage of
Listening Potential Normally
Used
CHALLENGE OF LISTENING
Speech – 250 words/minuteWord Processing > 800 words/min
How does one use the 2/3’s of the time not registering spoken words?
FAILINGS OF THE “BLIND GUIDE”
Lack of Experience – inability or too little practice in prayer
Lack of Sensitivity - not sensing God’s call to directee or director
Possessiveness - not attending to personal inordinate attachments
St John of the Cross
Poor Skills at
Listening to God and
Self
Three Aspects of Listening
• Barriers to Listening
• Preparing to Listen
• Being a Listener
Barriers to Listening
Barriers to Listening
• Lack of Know-How• Poor Use of Silence• External Pressures & Internal
Vulnerabilities• Individual Makeup & Conflicting
Agendas• Performance / Problem-Solving
Orientation• Emotions• Cultural Differences• Time and Place• Presumptuous Advice• Burn-Out / Judging
Barriers to Listening
Lack of Know-How
• Direction ≠ “Get Your Message Across”
• Personal Prayer Experience ‘s Value
• Secondary – Helping Others in Prayer
• Primary – Helping Director Listen
Barriers to Listening
Poor Use of Silence
• Interrupting to Show Non-Agreement
• Talking to Fill Silence
• Talking to Cover Helplessness
Barriers to Listening
External Pressures Internal
Vulnerabilities • Daily / Personal Demands
• Work Pressures
• Insecurities
• Egocentricism
“All bad habits of non-listening share the proclivity to talk [or
concentrate] on self rather than listen to the other… When we seem to listen,
but focus instead on ourselves, we give [hear] our views, our feelings,
our advice, our opinions, our experience.”
Drs Donoghue & Siegel
Barriers to Listening
Individual Makeup Conflicting Agendas
Barriers to Listening
Individual Makeup Conflicting Agendas• Collaboration
Experience
• Personality Type
• Differing Expectations
• Fears / Defensiveness
• Perpetuating Roles
• Personal Dislikes
• Multi-Tasking Capability
• Differing Perspectives and/or Experiences
• “Me-Too” Syndrome
• Maturity
• Trust in Processes
Barriers to Listening
Performance / Problem-Solving
Orientation• Avoiding “Sage on Stage”/Fixer
• Problems Can’t be Solved till Desires and Issues are Fully Understood
• “Must Fix Myself” Director - Out of Touch w. Role, Builds Dependencies
Barriers to Listening
Emotions• Strong Emotions can evoke “Fix-it”
mode• “Over-Empathy” can blind a
Director• Director Emotions can be
Unmanageable
Directee emotions can
limit direction, depth of probing,
receptivity to input .
Barriers to Listening
Cultural Differences
Cultural Filters Unavoidable – Affecting:
• How We Routinely Behave• How We Work• How We Communicate• How We Listen / Interpret• How We Assume / Judge
Barriers to Listening
Time and Place
• Having a Bad Day
• Hunger / Sleep Patterns
• Interruptions / Distractions
• Seating Arrangements
• Adjoining Appointments
Barriers to Listening
Presumptuous Advice1.We fully understand
situation.
2.Hearer knows we understand.
3.We have the correct advice.
4.Hearer wants our advice.
5.Hearer wouldn’t have thought of the advice his/herself.
6.Hearer is able to execute the proposal.
A House
of Cards
Barriers to Listening
Burn-Out / Judging• Fatigue
• Lack of Resolve
• Arrogance
• Dismissiveness of Inviduality
• Cutting Listening Corners
• Counter-Transference of Issues
---- >Leaping to Judgment
Preparing to Listen
• Be Aware of Listening Barriers
• Constancy in Prayer and Direction
• Build Skills and Stamina thru Practice
• Pray for Directee(s)
• Contemplate before Encounters
• Evaluate Encounters
Preparing to Listen
Be Aware of Listening Barriers
“Self -
Consciousness –
In- Action”
Preparing to Listen
Constancy in Prayer & Direction
“Unless we understand
ourselves, we are not able to understand
anyone else.”Drs Donoghue & Siegel
Preparing to Listen
Build Skills and Stamina thru
Practice• Listening Well takes
Skill
• Listening Well for an Entire Meeting takes Stamina
• Good Listening Can be Exhausting !!
Preparing to Listen
Pray for Directee(s)
• FOCUS – After all, This is all About Them !
• Frequent Prayer Intentions Become Natural Listening
Intentions
Preparing to Listen
Contemplate before Encounters
“The quiet mind makes possible an overall awareness
of the total situation.”
Ram Dass and Paul Gorman
Preparing to Listen
Evaluate Encounters
• What Skills
were Used Well?
• What Barriers
Came into Play?
Being a Listener• Invoke the “True Director” • Affirm• Pay Attention• Monitor Your Listening• Withhold Judgment• Reflect / Clarify / Probe• Summarize• Share (maybe)• Give Thanks
Being a Listener
Invoke the “True Director “
“To him whose power at work in us is able to accomplish more than we could ask or even conceive, to him be glory “ (Eph 3:20)
Being a Listener
Affirm
• Opening of Self
• No “Bad” Feelings
• Giving of Self
• Desire for God
• Dedication
• Progress
Being a Listener
Pay Attention
“Whoever does not welcome the kingdom of God like a little child will
certainly not enter it” (Mark 10:13-16)
Be open, dare to ask, welcome the promise,
be in the moment !
Being a Listener
Pay Attention
• What is Said?
• What is Not Said?
• What is Said by Body Language?
• Tone of Voice?
• Does Speaker Seem to feel Heard?
Being a Listener
Monitor Your Listening• Your Values and
Attitudes - Operative and Displayed
• Attitude toward Directee at the Moment
• Emotions interfering with your Listening
• How you might be more effectively present
Being a Listener
Withhold Judgment
• Practice Empathy
• Keep and Indicate your Open Mind
• Acknowledge Uniqueness
• Be Patient to Complete Listening
Being a Listener
Reflect / Clarify / Probe• Paraphrase Information and Emotions
• Ask Open-Ended Clarifying Questions
• Simple & Single How/What Questions
• Minimize Why Questions when Probing
• Respect Boundaries, Readiness to Delve
• Pause as Needed to Collect Thoughts
• Assure Confirmation of Understanding
Being a Listener
Summarize
• Brief Restatement of Core Themes
• PURPOSE - Help Other “See” What Was Said
Being a Listener
Summarize
“My words don’t make you understand; only your words make you
understand.”
Cheri Huber, Zen teacher
Being a Listener
Share (maybe)
• Only When Necessary
• Only After Listening Completely
• Invite the Other to Hear/Listen to You
• Specify Your Sharing is Vital
Being a Listener
Give Thanks
So …Are You a Good Listener?
LISTENING : The ONLY Doorway
- to -Fulfillment / Recognition
Connection / Intimacy
Comfort
Insight
Self – Acceptance
- and -
LIBERATION !
“When my students ask for a single rule of thumb for good listening, I often tell them:
“Set an intention. Fire the desire. Find ways to feed the impulse to become a
better listener.” It’s out of the recognition of the real power inherent in skillful
listening, and the desire to acquire such skills, that the real creative juice of this
practice flows.
Being at ease with the possibility of being the worst listener in the world is an important aspect to integrate into one’s practice! “
Mark Brady
“Listening is perhaps like batting in baseball: connecting one time out of three is good enough to
achieve excellence and be voted into the Hall of Fame”
Mark Brady
“Spiritual Listening”
Takes
the ing with
the s of the
HEARTARTHEART
of
HEAREAR
Mark Brady
“Spiritual Listening”
Takes
the ing with
the s of the
HEART
ARTHEART
of HEAREAR
Mark Brady
Reading ListBrady, Mark (ed.), (2003). The Wisdom of Listening. Boston MA:
Wisdom Publications.
Donoghue, Paul J. & Siegel, Mary E. (2005). Are You Really Listening: Keys to Successful Communication, Notre Dame IN: Ave Maria Press.
Dunn, R. R. (2001). Shaping the Spiritual Life of Students: A Guide for Youth Workers, Pastors, Teachers, and Campus Ministers. Downers Grove IL: Intervarsity Press.
Egan, G. (1986). The Skilled Helper: A Systematic Approach to Effective Helping. Monterey CA: Brooks/Cole Publishing.
Hart, Thomas H. (1980), The Art of Christian Listening. Ramsey NJ, Paulist Press.
Hoppe, M. H. (2006). Active Listening: Improve Your Ability to Listen and Lead. Greensboro NC: Center for Creative Leadership.