adkar dashboard - prosci · title: 2-prosci-adkar-dashboard-webinar-v28.pptx author: philippe golay...

Copyright2016Prosci.Allrightsreserved. 1

ProsciWebinar:ADKARDashboard

© Prosci Inc. All rights reserved.

Prosci ADKAR Dashboard

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ADKAR Foundation

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Prosci® ADKAR® Model

Reinforcement To sustain the change

Ability To implement required skills and behaviors

Knowledge On how to change

Desire To participate and support the change

Awareness Of the need for change

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Prosci® ADKAR® Model

Reinforcement “I will continue to…”

Ability “I am able to…”

Knowledge “I know how to…”

Desire “I have decided to…”

Awareness “I understand why…”

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Understand change

Build your plans

Diagnose gaps

Advance change

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Aligning CM to Project Lifecycle

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Initiate Plan Design Develop Deploy

“Go Live” Kick off

Phase 3: Reinforcing

Change

Phase 2: Managing Change

Phase 1: Preparing

for Change

A D K A R

Scaled Strategy

Customized Plans

Sustain Measures

General Project

Lifecycle

Individual Change Journey

Milestones

Organizational Change Mgmt

Activities

Major events

Prosci® ADKAR

®

Model

Prosci® 3-Phase Process




Aligning CM to Project Lifecycle “Go Live” Kick off

General Project

Lifecycle

Individual Change Journey

Milestones

Major events

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Organizational Change Mgmt

Activities

Prosci 3-Phase Process™

Prosci ADKAR

Model

Plan Design Develop Deploy Initiate

RAKDA

Phase 3: Reinforcing

Change

Phase 2: Managing Change

Phase 1: Preparing

for Change


Aligning CM to Project Lifecycle

A D K A R

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N. America

Plan Design Develop Deploy Initiate

Europe

Asia

A D K A R

A D K A R




ADKAR: Vehicles and Roles Communication l l Sponsorship l l l Coaching l l l l l Training l l Resistance Management l l

A D K A R Primary Sponsor l l l Leadership Coalition l l Managers & Supervisors l l l l l HR and Training l l Project Team l l

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© Prosci Inc. All rights reserved. 10

Common language

Outcome orientation

Timing guidance

Measurement framework

Coaching framework

ADVANCED APPLICATIONS OF ADKAR




How do you know where people are in their ADKAR journey?

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ADKAR Dashboard

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ADKAR Dashboard

Available in the Prosci Portal

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ADKAR Dashboard

Put the power of ADKAR at your fingertips:

•  Cloud-based •  Intuitive and logical •  ADKAR survey instrument

•  Built by the world leader in change management

[email protected] 14




ADKAR Dashboard

Simple ADKAR survey

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ADKAR Dashboard

Visual results on your

dashboard

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How to use the ADKAR Dashboard

Build your survey Distribute your survey

Plan your Dashboard

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Plan your Dashboard

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Build your survey

Intuitive survey builder

•  Select statements

•  Write your own

•  Balance your survey

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Plan your Dashboard

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Distribute your survey – two options

1. Anonymous link

Unique ADKAR survey link that you can post in many places: Project

Groups

Individuals

Nested for collection and analysis

with unique

link

2. Identified recipients via email distribution

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Pros: Flexible distribution Reduced concerns of spam filtering

Cons: No tracking Rollup to overall scores challenging

Pros: Enhanced tracking Historic view

Cons: Email distribution concerns Requires recipient data

1. Anonymous link 2. Identified recipients via email distribution


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Plan your Dashboard

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Plan your Dashboard * Pulse Check

Initiate Plan Design Develop Deploy Sustain

We are nearing go-live (or training). Are employees ready?

Short survey focused on A, D and K

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How to use the ADKAR Dashboard User Story

We have launching a new set of 3 core traits across the business. The project team completed their first round of workshops with team leaders and then allowed a couple of weeks for them to cascade the messages on. At that point I used the ADKAR dashboard to run an AD focused survey to identify any areas with barrier points before moving on to building knowledge around building the traits into the performance review process. The dashboard clearly identified several areas where the key messages had not been cascaded effectively and the team were able to go out and correct this. The added benefit is that the team leader community is now also aware that we are tracking whether they cascade information :). We plan to run further surveys as the project progresses as we got a lot of good feedback on the charts and simplicity of the model.

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We are in the middle of over a yearlong implementation of a self-service application and the project owner saw a need from the beginning to gauge the readiness of the employees as the outcome is to help mitigate and audit finding. The project owner has been skeptical about Change Management as a whole and gave us a small subset of the employees that would be impacted by this change. We rolled out a small survey customizing the questions around Awareness, Desire and Knowledge since we have yet to conduct formal training. Our biggest barrier was on Knowledge but the most interesting aspect was to see how ready the employees felt compared to the supervisors and managers. This was eye opening for the project team, so now our next survey, we are doubling the number of people taking the survey and creating a separate group for all leaders to take the survey.

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Plan your Dashboard * Baseline + Progress


Simple 5 question assessment asked

several times to evaluate progress

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We started to implement a major software revision to 60% of the workforce as part of the Critical to Quality measures being implemented to address transparency issues. Negative undercurrents existed since users were reluctant to embrace a new communication feature: common enterprise-wide dashboards that names who missed deadlines and job failures, as a result of missed deadlines. Due to the rumors, we created several 5-question ADKAR Dashboard surveys to focus on Desire and Knowledge to canvas whether the current training was useful. The survey results highlighted where the training broke down. Due to these results, we stopped the implementation and re-focused our training to address these missed Desire concerns. Currently, we are re-surveying the departments using the same surveys to better gauge our re-training efforts.

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Plan your Dashboard * Tied to ADKAR Milestones


Targeted survey based on ADKAR Milestones along the lifecycle

ADKAR Focus

ADKAR Focus

ADKAR Focus

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For a financial services organization just starting a multi-phase agile CRM implementation, I created a change readiness approach based on regular ADKAR surveys at three points during each agile release: Survey 1 early on: AD Survey 2 right after training: KA Survey 3 a month post-live: AR We were able to align very early on this readiness approach (down to the question banks!), gain buy-in from both the project team and key sponsors, as well as start to socialize ADKAR and the goal of CM across the organization. These ADKAR surveys became a key component of our CM dashboard.

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Group 1

Group 2

Group 3

Group 4

Group 5


Plan your Dashboard * Multiple Groups


In-line surveys of multiple groups

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Group 1

Group 2

Group 3

Group 4

Group 5


Plan your Dashboard * Multiple Groups


Staggered survey based on ADKAR Milestones per group

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Plan your Dashboard

The ADKAR Dashboard was build to give you the flexibility to use it a number of ways

(pulse check, baseline + progress, milestones). It is your job to Plan your Dashboard! SU

MM

ARY

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Now that you know how the ADKAR Dashboard works,

What is the payoff?

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How to use the ADKAR Dashboard User Reflection

In most project situations there is understandably great focus on managing tasks and delivering outputs. We feel the ADKAR Dashboard can add huge value in such situations because it allows measurement of change management outcomes - what needs to be achieved through the people side of change - rather than delivery of products and completion of tasks.

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How to use the ADKAR Dashboard User Reflection

ADKAR Dashboards make it easier to “communicate a picture”

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Build your survey Select statements

Write your own Balance your survey

Distribute your survey 1) Anonymous link

2) Identified recipients via email distribution

Plan your Dashboard •  Pulse Check

•  Baseline + Progress •  Tied to ADKAR Milestones

•  Multiple Groups Initiate Plan Design Develop Deploy Sustain

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Webinar live tour

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Additional In-depth walkthrough

(not reviewed on webinar)

Watch video at: https://vimeo.com/147888100

u

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How to build your survey

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Build your survey

Intuitive survey builder

•  Select statements

•  Write your own

•  Balance your survey

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Intuitive Survey Builder lets you create and customize your unique ADKAR Survey

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Start with Prosci pre-built surveys and customize or start from scratch and create your own

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Prosci has built a number of statements you can use; simply check the box to include a statement in your survey

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Or, create your own custom statements by simply clicking + Add another statement

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Add as many of your own statements as you want

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Clickable statements for each element of ADKAR Desire

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Clickable statements for each element of ADKAR Knowledge

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Clickable statements for each element of ADKAR Ability

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Clickable statements for each element of ADKAR Reinforcement

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Evaluate the balance with a simple table showing your Survey Statement Spread

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How to distribute your survey

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Custom email

Simple survey

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1. Anonymous link


Groups

Individuals


with unique

link


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Click “Launch Anonymous Survey” on right sidebar to start or review anonymous surveys

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Anonymous surveys can be attached to projects you have created in your ADKAR Dashboard

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Customize the HEADER TEXT and THANK YOU PAGE for your anonymous survey

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Unique anonymous ADKAR survey link that you can distribute in many ways:

Email Newsletter Training Social sites

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1. Anonymous link


Groups

Individuals


with unique

link


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First, create add a project and then create your groups

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Two easy ways to add individuals to groups Manually or Batch Upload

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Select your recipients and customize your email message, header text and thank you message

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ADKAR Dashboard

Put the power of ADKAR at your fingertips:

•  Cloud-based •  Intuitive and logical •  ADKAR survey instrument

•  Built by the world leader in change management

[email protected] 77

adkar dashboard - prosci · title: 2-prosci-adkar-dashboard-webinar-v28.pptx author: philippe golay...

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