administrative office of the courts. research & development jill ibell, m.p.a., court operations...
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ADMINISTRATIVE OFFICE OF THE COURTS
ADMINISTRATIVE OFFICE OF THE COURTS
Research & DevelopmentResearch & Development
Jill Ibell, M.P.A., Court Operations Consultant
• Location: Edgecomb Courthouse 604 • Telephone: (813) 272-6455 • Fax: (813) 301-3803 • [email protected]
MISSION: TO SUPPORT AOC MANAGERS
Innovative Practices, Informed Decisions Through Research, Development Activities
Jill Ibell, M.P.A., Court Operations Consultant
• Location: Edgecomb Courthouse 604 • Telephone: (813) 272-6455 • Fax: (813) 301-3803 • [email protected]
MISSION: TO SUPPORT AOC MANAGERS
Innovative Practices, Informed Decisions Through Research, Development Activities
Research & DevelopmentResearch & Development
For ALL AOC Departments
• Traditional Management Support: Personnel… Fiscal… Technology
• Specialized Court Functions: Mediation… Children’s Justice
Center Court Interpreters… Office of Public Information
For ALL AOC Departments
• Traditional Management Support: Personnel… Fiscal… Technology
• Specialized Court Functions: Mediation… Children’s Justice
Center Court Interpreters… Office of Public Information
Research & DevelopmentResearch & Development
• Collect, Analyze, Interpret• Identify Related Studies• Describe and Compare • Assist Managers to Plan, Decide
• Collect, Analyze, Interpret• Identify Related Studies• Describe and Compare • Assist Managers to Plan, Decide
Research & DevelopmentResearch & Development
Research in Courts• Answer Questions Wide Range of Subjects Applied Research Prevalent Public, Private, Non-Profit
Sources From Harvard Business Review
to State Justice Institute
Research & DevelopmentResearch & Development
Why Research in Court Administration?
• Design Programs• Evidence-Based Practices• Information - Raise Awareness• Inform Management
Decisions• Document Value and Costs
Why Research in Court Administration?
• Design Programs• Evidence-Based Practices• Information - Raise Awareness• Inform Management
Decisions• Document Value and Costs
Research & DevelopmentResearch & Development
Research From Other CourtsDr. Tom Tyler, Psychology, NY University Referenced by Hennepin Cty., Minn. • When people believe the court is fair - Compliance is higher• The perception of procedural fairness -
More Important than actual decision
Research From Other CourtsDr. Tom Tyler, Psychology, NY University Referenced by Hennepin Cty., Minn. • When people believe the court is fair - Compliance is higher• The perception of procedural fairness -
More Important than actual decision
Research & DevelopmentResearch & Development
What Fairness Research Indicates
People Value: Giving Input
Being Treated with Respect Neutral Procedures Explanation of Order (Brief)
What Fairness Research Indicates
People Value: Giving Input
Being Treated with Respect Neutral Procedures Explanation of Order (Brief)
Research & DevelopmentResearch & Development
Court Issues – Research
Drug Court Study in Portland 1991 to 2001 • Drug Ct. Oper. Compared to Traditional• Cost Savings Nearly 90 Million in 10 Yrs. Savings from Less Jail Days, Prison Beds Cost Benefit $1,392/Person/Yr.
Operations & $9,500/Person/Yr. Savings x 6,500 Total Cost Savings (w/Victim Costs
Avoided)
Court Issues – Research
Drug Court Study in Portland 1991 to 2001 • Drug Ct. Oper. Compared to Traditional• Cost Savings Nearly 90 Million in 10 Yrs. Savings from Less Jail Days, Prison Beds Cost Benefit $1,392/Person/Yr.
Operations & $9,500/Person/Yr. Savings x 6,500 Total Cost Savings (w/Victim Costs
Avoided)
Research & DevelopmentResearch & Development
Court Issues – Research
Multi-State Study by John Jay College Direct Appeal in Capital Cases• Median of 966 Days To Complete From Date of Death Sentence• US Supreme Ct Petitions Added Median of 188 - 250 Days
Court Issues – Research
Multi-State Study by John Jay College Direct Appeal in Capital Cases• Median of 966 Days To Complete From Date of Death Sentence• US Supreme Ct Petitions Added Median of 188 - 250 Days
Research & DevelopmentResearch & Development
Counter-Intuitive Research Results
Is Peer Influence Cause of Truancy?
Peer Influence Generally Not CausationRather Peers Chosen Based on Pre-
existing Individual Circumstances (low educational achievement,
sharing certain activities, socioeconomic)
Counter-Intuitive Research Results
Is Peer Influence Cause of Truancy?
Peer Influence Generally Not CausationRather Peers Chosen Based on Pre-
existing Individual Circumstances (low educational achievement,
sharing certain activities, socioeconomic)
Research & DevelopmentResearch & Development
Counter-Intuitive Research Results
Peer Influence May Reinforce Problem Behavior of TruancyTruancy Another Development From
More Direct Factors (Poor Parental Monitoring Makes Adolescents More Susceptible to Peer Influence)
Counter-Intuitive Research Results
Peer Influence May Reinforce Problem Behavior of TruancyTruancy Another Development From
More Direct Factors (Poor Parental Monitoring Makes Adolescents More Susceptible to Peer Influence)
Research & DevelopmentResearch & Development
Planning, Progress for Entire Organization To Increase/Maintain Effectiveness
Planning, Progress for Entire Organization To Increase/Maintain Effectiveness
Research & DevelopmentResearch & Development
Development
Can Include Workflows… Process Analysis… … Quality Management Advisory New Job Descriptions… Surveys … Needs Assessments…
Development
Can Include Workflows… Process Analysis… … Quality Management Advisory New Job Descriptions… Surveys … Needs Assessments…
Research & DevelopmentResearch & Development
DEVELOPMENT Example
Judges Certification
Request New Judgeships
Increases in Case Filing Population Increase in County Circuit’s Quasi-Judicial Efforts
DEVELOPMENT Example
Judges Certification
Request New Judgeships
Increases in Case Filing Population Increase in County Circuit’s Quasi-Judicial Efforts
Research & DevelopmentResearch & Development
Development Ideas Court Interpreter Center: Scheduling
Requests by Phone… E-Mail … Lawyers in Courthouse Hall• Need to Automate
Scheduling Seattle Model - Web Based Immediate Communication Improved Court Coverage
2007
Development Ideas Court Interpreter Center: Scheduling
Requests by Phone… E-Mail … Lawyers in Courthouse Hall• Need to Automate
Scheduling Seattle Model - Web Based Immediate Communication Improved Court Coverage
2007
Research & DevelopmentResearch & Development
• Resources: Court Operations Consultant
Support From Other AOC Departments: Software – Court Technology
Training – Central Office
Printing – Office Public Information
• Resources: Court Operations Consultant
Support From Other AOC Departments: Software – Court Technology
Training – Central Office
Printing – Office Public Information
Research & DevelopmentResearch & Development
Background – Court Operations Consultant
• Masters in Public Administration (Similar to MBA in Business)
• Nonprofit Mgmt. Grad Certificate • Process Mgmt. Certification • 19 Years in Court Administration
Background – Court Operations Consultant
• Masters in Public Administration (Similar to MBA in Business)
• Nonprofit Mgmt. Grad Certificate • Process Mgmt. Certification • 19 Years in Court Administration
Research & DevelopmentResearch & Development
Major Projects Background Grant Writer (Over $500,000 in Grants) Children’s Advocacy Center…
Drug Court …Juvenile Shock Education
Process Workflows All AOC Departments
Scriptwriter, Interviewer Justice Files, Court T.V. Program
Major Projects Background Grant Writer (Over $500,000 in Grants) Children’s Advocacy Center…
Drug Court …Juvenile Shock Education
Process Workflows All AOC Departments
Scriptwriter, Interviewer Justice Files, Court T.V. Program
Research & DevelopmentResearch & Development
Administrative Projects
• Office Wide: Trial Court Issues Report
Employee Satisfaction Survey • Program, Department Level: Performance Measures Advisory Article for Court Manager January 2007 Neighborhood Accountability Boards
Administrative Projects
• Office Wide: Trial Court Issues Report
Employee Satisfaction Survey • Program, Department Level: Performance Measures Advisory Article for Court Manager January 2007 Neighborhood Accountability Boards
Research & DevelopmentResearch & Development
• RESEARCH Answer Questions
Report/Publish Information • DEVELOP Performance Measures
Process Improvements Outcomes,
Satisfaction
• RESEARCH Answer Questions
Report/Publish Information • DEVELOP Performance Measures
Process Improvements Outcomes,
Satisfaction
Research & DevelopmentResearch & Development
How Judges Inform Research
• Give Opinion on Court Services• Identify Issues, Suggest Improvements• Reinforce Quality Work• Allow Access to Court Observation
In Turn, Research Informs Practice
How Judges Inform Research
• Give Opinion on Court Services• Identify Issues, Suggest Improvements• Reinforce Quality Work• Allow Access to Court Observation
In Turn, Research Informs Practice