advanced learner loans learning provider training event...learner responsibility • declaration •...
TRANSCRIPT
Advanced Learner LoansLearning Provider Training EventFE Account Managers, Partner Services
Agenda
• Roles and Responsibilities
• Application Process and Eligibility Rules
• Learner Repayment Process
• SLC Service Standards
• Learning Provider Portal Functionality
• Support and Contact Information
Roles and Responsibilities
Making payments to Learning Providers
Roles & Responsibilities
Roles & Responsibilities ES
FA
• Managing LP ALL contracts
• Funding Performance Management Rules
• Eligibility of Learning• Maximum amount
charged for Learning Aims
• Provider Growth process
SLC
• Learner Assessment and Customer Contact
• Payment and Repayment
• Provider Relationships
• Service Management Framework
• Work with ESFA & DfE
DfE • Overall responsibility
for the loans policy• Ensure effective and
efficient loans system• Programme funding &
promotional activity
• Fees Policy and Offer
• ESFA ILR and Audit
• LP Portal and Service Compliance
• Bursary Funding
• Monitor and manage loan position
• Promote digital application and resources
Provider Responsibilities
Application Process and Eligibility
Application Checklist
LAFIL• Ensure
Accuracy • Change of
Circumstance• Merger
scenario
ID• Valid passport• Birth /
Adoption Cert• 6 month cut off
for receipt of evidence
Residency• UK National –
Self Cert• EU - additional
evidence• Factsheet
available
Previous Study• Explore with
Learners• Level 3
Funding • Access to HE
Learner Responsibility• Declaration• Online
Account • Change of
Circumstance
• Minimum loan amount £300
• Learning Aim must be designated - run for a duration of at least two weeks
Eligibility
Maximum Loan
The fee charged by the Learning Provider
The maximum amount set for the
Learning Aim, whichever is lowest
Maximum Time dependent on the
Learning Aim
AS or A Levels – two years
Access to HE Diploma – two years
Levels 3, 4, 5 and 6 maximum 3 yearsOR
Learner Eligibility
• Approved Learning Aim
• Meet Residency Criteria (UK, EU or RoW)
• Learners can apply for up to 4 loans
• Repeat and concurrent study allowed
• Access to HE - apply once
Residency criteria and the supporting evidence -learners can provide:
• UK National - Passport or original Birth Certificate / Adoption form with ADIF
Various forms may be required to aid successfulcompletion of ALL applications:
• UK Passport Form• Birth Certificate / Adoption form (ADIF)• Evidence Return Form• Loan Request Form • Declaration Form – signed and dated
Learner Eligibility
SLC Receives Application Form
Residency and supporting evidence is
verified
Check Provider (using UKPRN)
Check Learning Aim
Check start and end dates
Review fee and loan amounts
Assess application Declaration issuedWhen fully
approved NINO sent to DWP
LAFIL
Note CRN
Payment
LAFIL to Payment
Application Overview
Frequent difficulties with ALL applications:
UK, EU, RoW Nationals – additional evidence required
ADIF form completion / submission errors
Gaps in residence history (paper apps)
LAFIL control issues – learner applies before contract signed, during a restriction or prior to learning aim being designated
Auto Cancellation
Timescales of auto cancellation Days
Data entry application not submitted 30
Eligibility incomplete 45
Missing evidence 45
Awaiting signature 45
Case Study
Situation
Jenny was given a LAFIL which advised the total fee charged would be £2,573
Jenny submitted an application and requested a loan for £2,000
There is a balance payable of £573
Case Study
Outcome
Jenny will have to arrange to pay the balance direct to her provider
or
Jenny can amend her loan requested amount to match the fee being charged
Case Study
Situation
Daniel submitted his birth certificate and ADIF as requested
He then received a letter asking for further evidence but ignored this as he had already sent in the requested evidence
Daniel’s application was auto cancelled after 45 days due to missing evidence
Case Study
Outcome
Daniel’s provider asked him to chase this up as otherwise he would be invoiced
On speaking with the Learner Help Line, Daniel was advised that the ADIF was invalid -countersigner did not provide their passport details on ADIF
New ADIF required in order for application to be reassessed
Advanced Learner Loans and Repayment
Repayment
Essential Messages for Learners:
• Loans are not subject to credit checks
• Loan will not appear on credit files
• Repayment is calculated at 9% of income over £25,725 (monthly equivalent £2,143)
• Repayment threshold will rise to £26,575 from 6 April 2020 (monthly equivalent £2,214)
• Repayment will start in the April after the learner completes / withdraws from their course
Repayment
• Deductions taken directly from salary
• Repayments will stop if income drops below threshold
• Voluntary repayments possible
• Interest accrues from first payment until balance is paid in full
• Loan balance written off after 30 years
• Access to HE - outstanding balance written off when learner completes subsequent HE course
To be eligible for Access to HE Diploma loan write off, a learner must:
• Have a loan for Access to HE Diploma course which they have completed
• Be eligible to apply for support
• This includes EU domiciled learners
• Completed HE qualification that was eligible for SFE funding
Access to HE Write Off
Income each year before tax 9% will be deducted from Monthly Repayment (Approx)
£25,725 £0 £0
£30,000 £4,275 £32
£40,000 £14,275 £107
£50,000 £24,275 £182
£60,000 £34,275 £257
ALL Repayment
Repayment threshold will rise to £26,575 from 6 April 2020. i
Interest levels applied will depend on a learner’s income and circumstances:
Interest rate is: Set at RPI Only
Interest Rate:RPI Only
During study until entering repayment
Income:Under £25,725
Interest Rate:Retail Price Index +3%
Income:£25,725 to £46,305
Income:Over £46,305
Interest Rate:RPI + up to 3%
Interest Rate:RPI +3%
ALL Interest
Interest rate updated once a year using RPI figure from March which is carried forward and applied in September (2.4% for 2019/20)i
ALL Repayment
Statement issued April after learner completes or withdraws
Details balance, including interest accrued
Learners receive them annually thereafter
Learners can sign in to online account
*SLC’s corporate and repayment websites are live on www.gov.uk/slc.
Case Study
Situation
Steve begins a 2 year NVQ Level 3 Diploma in Domestic Plumbing and Heating in 2016/17 and takes out an Advanced Learner Loan of £3345.
He completes the course and is awarded the qualification in June 2018.
Case Study
Outcome
In April 2019 (the April after completing the NVQ) Steve is earning a salary of £29,256.
His monthly gross pay is £2438, so he is earning £295 above the monthly income threshold of £2143.
Steve’s monthly repayments are £26 (9% of £295). These are deducted by his employer from his salary along with Income Tax and NI.
SLC Service Standards
Service Standards Process Submission Accuracy Time to Complete
Adding Unique Learning Numbers 99% ULNs to be entered within 6 weeks of the learning aim start date. Where an application is received more than 4 weeks after the learning aim start date, the ULN must be entered within 2 weeks of the application received date
Check information (e.g. Fee Charged, Learning Aim, Start Date etc) and make any necessary changes
100% accuracy for approved applications before initial and subsequent attendance confirmations
No timescale proposed. It is a condition of Attendance Confirmation that details are correct
Initial Attendance Confirmation 99% Attendance confirmation to be entered within 6 weeks of the learning aim start date if the application is approved. Where an application is approved more than 4 weeks after the learning aim start date, the attendance confirmation must be provided within 2 weeks of the approval date
Subsequent Attendance Confirmations 99% A. 85% of learner attendance confirmations to be provided by payment drawdown date AND
B. 99% of learner attendance confirmations to be provided within 60 days of payment drawdown date
Suspensions 99% A. 60% of suspension COCs submitted within 60 days of notification AND
B. B. 99% of suspension COCs submitted within 90 days of notification
Withdrawals 99% A. 60% of withdrawal COCs submitted within 60 days of notification AND
B. B. 99% of withdrawal COCs submitted within 90 days of notification
Learning Provider Portal Functionality
LP Details
User Access Levels
Learner Details
Change of Circumstances
Attendance Confirmations
Reporting Functions
Portal Functionality
Learning Provider Portal Learning Provider Portal
SLC will communicate key messages and notifications
via the home screen
LP Details
Learning Provider Portal User access
• 7 types of user access
• Individual permission levels
• 6 contact types• Must be Primary and
secondary to receive correspondence
• Must be CoC contact if administering CoCs
• Must be a named contact to talk to Partner Support Desk
User roles Contact types
LP Details
Profile Information
• SLC cannot change any of the details within the Profile section
• If the Contract Manager information is incorrect, please update on the UK Register of Learning Providers website
• Notify the ESFA of the change via [email protected]
• They will advise us of the change via the monthly update file
• Full instructions can be found on our Quick Guide
Learning Provider Portal Access Learner information
Accessing Learner Information
Accessing Applicant Information
Learner Search allows you to:
• Conduct and view Learner / Learning Aim Search
• Track submitted applications and their applications status
• Export learner details, payment schedules and assessmenthistories
• View newly approved work list
Accessing Learner Information
The newly approved worklist can be located in your ‘Learner Information Home’ tab to allow you to track applications as they move to an approved state
Newly Approved Worklist
Bulk File Imports
In addition to performing functions via screen functionality, the portal allows providers to bulk import files for the following:
• Learner Information –• Additional Learner Reference Number• Course Location• Course Trainer
• ULNs• Attendance confirmations• Change of circumstances
For further information please contact the Partners Support Desk
Accessing Applicant Information Accessing Learner Information Screen provides in-depth
information and also allows LP Administrators to update
information such as the ULN
Learning Provider Portal Accessing Learner Information
Application state hyperlinked to provide more
information
Detailed Learner Information
Detailed Learner InformationUK National -outstanding Identity Evidence
ROW National –Outstanding evidence for Status, Residence, Identity and date status granted.
Detailed Learner Information
Learning Aim Details Selecting the Learning Aim Details section will present
details on specific qualification information
Payment cannot be made until NINO has been verified, ULN has been entered and provider has confirmed the
learner’s attendance
Detailed Learner Information
Learner Information
Change of Circumstances –Pre-Liability
The types of changes that can be made to a pre-liability application are:
Change of fee charged Change of loan amount requested (decrease only) Change of learning aim details Change of learning provider Cancellation Re-instatement (if the application is cancelled)
Change of Circumstances
Pre-liability – before initial attendance confirmed
Pre-Liability CoC
In order to complete a pre-liability CoC the application will need to be at one of the following work stages:
• Approved or Approved Awaiting Signature • Cancelled
There are two ways in which a CoC can be performed:
• Via the CoC home tab• Within an individual learner search
Please note: In order to administer these changes you will require CoC user access and the Learning Provider must have a named CoC contact on the portal.
Viewing CoCs
LP CoC Advisors and Administrators are able to search previously submitted CoCs
Pre-Liability CoC
Alternatively CoCs can be submitted for single or multiple learners in one submission whenaccessed via CoC Home
Pre-Liability CoC
A CoC can be created for a single user from the Detailed Learner Screen
Submitting a CoC After selecting a learner, from the Detailed Learner Information page select create CoC – the next screen will confirm the learners that have been selected
Submitting a CoC
Select the CoC required and select ‘Add’
Submitting a CoC
Effective Date cannot be in the future
Submitting a CoC
Select the appropriate radio button to assign a contact against the CoC submission this will be visible within the assessment history
Submitting a CoC
You can review the change before you submit – option available at this stage to cancel
Viewing CoCs
LP CoC Advisors and Administrators are able to search previously submitted CoCs
Viewing CoCs
Select the appropriate radio button to assign a contact against the CoC submission –this will be visible within the assessment history
You can enter criteria appropriate to your search –you can then either view the results on screen or choose to export
CoC Submission Report
The report can detail the number of CoCs raised for each category, the total number raised and the percentage that each category represents of thetotal raised
CoC Submission Report
The results will appear as a pop upon screen
Case Study
Situation
Anna’s application is at Missing Evidence
The provider has noticed that she has incorrectly entered the wrong fee amount
The provider attempts to amend the fee amount but is unable to do so
Case Study
Outcome
Changes cannot be submitted pre-approval
The learner can amend the details via their online account
Otherwise once the application moves to approved / awaiting signature the provider can submit a Fee Charged CoC
We will then send a Loan Request Form to the learner
Case Study
Situation
Provider notices that LAFILs issued for a cohort of learners have the wrong planned end date
There are multiple learners that have applied using the wrong end-date
Case Study
Outcome
The provider is able to submit a single Learning Aim Details CoC to amend the end date for multiple applications
The learners are then notified by letter that the changes that have been made
Attendance Confirmations
Initial Attendance Confirmation Two weeks after the start of the learning aim
Subsequent (Quarterly) Attendance confirmation points fixed at 1st Aug, 1st Nov, 1st
Feb and 1st May
Assumed Attendance Attendance is assumed on months in between fixed quarters
If attendance is not confirmed 3 months after the start date, application will be auto cancelled
Confirming Attendance
Attendance Worklist
Colour Coded First Attendance Confirmation and Hyperlinked required confirmations
Attendance Worklist
Pop-up to allow multiple attendance confirmations to be completed at once
Attendance Worklist Screen Changes
Ability to search for multiple required confirmations
Type of confirmation that can be made Code
Learner is in attendance – approve payment for release In Attendance
Learner is confirmed as being not in attendance Not in Attendance #
Learner is not in attendance by virtue of moving their start date to a later date (initial attendance only)
Change Start Date
# A CoC reminder will automatically be created in the CoC worklist and the user should create the appropriate CoC to either withdraw or suspend the learner
Confirming Attendance
Performance Management
A well thought out process is key to ensuring effective attendance management
Clear understanding of “not in attendance”, for learners, administration and teaching staff
Attendance Management
Case Study
Situation
The provider checks the information is correct
The initial attendance is then confirmed within the required 6 weeks after the start of the course
It then comes to light that the start-date is actually incorrect
Case Study
Outcome
The provider confirms the initial attendance on 10/02/2020 - the draw down date that month falls on 13/02/2020
The provider can change the attendance status back to ‘Awaiting Confirmation’ and amend the start date
Attendance status is locked when the payment run commences at cob on Thursday before the Wednesday payment is scheduled
Case Study
Situation
James submits an online application including his UK Passport Number
His application is approved within 5 working days
The provider notices that James is not on the attendance work list and attendance cannot be confirmed via the ‘current payments schedule and attendance' tab
Case Study
Outcome
The provider has not yet had the opportunity to enter the ULN for James
Once this has been entered James will appear on the attendance work list and attendance can be confirmed
Change of Circumstances –Post-Liability
The types of changes that can be made to a post-liability application are:
Change of fee charged Change of loan amount requested (decrease only) Change of learning aim details Early completion Withdrawal Suspension / break in learning Resumption
Change of Circumstances
Post-liability – attendance confirmed
In order to complete a post-liability CoC the application will need to be at one of the following work stages:
• Approved• Suspended
Like pre-liability, a CoC can be actioned through an individual learner account or through the CoC home function
Post-liability CoC
A learner reported as ‘not in attendance’ will then appear on the CoC Worklist
Selecting the learner will allow you to make the appropriate post liability change(s)
The learner will be notified accordingly
CoC Work List
Early Completion• Learner completes their studies before scheduled learning aim end date• Balance will be paid in next payment run
Applied with other changes?
Applied to multiple learners?
What do SLC capture for the change?
Pre-liability/post liability or both?
Y Y Effective Date Post-liability
Aug Sept Oct Nov Dec Jan Feb Mar Apr May
£50 £50 £50 £50 £50 £50 £50 £50 £50 £50
£50 £50 £50 £50 £50 £50 £200 £0 £0 £0
Post-Liability CoC
CoC submitted in late Jan to early completion
of learning aim
Performance Management
Suspensions
Agreed break in learning due to illness, caring responsibilities,
financial difficulties, bereavement etc
Individual learning provider policy
A suspension can only occur if a learner is
post-liability
Notify SLC as soon as the absence is
apparent
Loan payments will pause until the learner resumes or withdraws
Track suspended learners
Teaching staff to ensure accurate
registers
Learner can be suspended for up to 12
months
Application will be auto withdrawn at 12
months+
Suspensions
Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
£50 £50 £50 £50 £50 £50 £50 £50 £50 £50 N/A N/A N/A
£50 £50 £50 £50 £50 £50 £0 £0 £0 £50 £50 £50 £50
Example
Learning Aim start date: 12th AugustLearning Aim end date: 2nd May
Effective date of suspension: 4th JanuaryDate of resumption: 12th April
Payments are frozen from the month following suspension
Payments resume the month following return to learning
Learning Aim Details CoC required if resumption is after original course end date
CoC submitted in late Jan
Payments resume in May
Performance Management
A withdrawal refers to the point at which scheduled learning, teaching and assessment activities, and other active and on-going engagement ends
A withdrawal applies where the learner has no intention to re-engage and means there is no further SLC loan liability
Withdrawals
Withdrawals
Where late notification of withdrawal results in an overpayment, SLC will recover this overpayment from future loan payments
If there are insufficient future loan payments, SLC will request repayment directly
Aug Sept Oct Nov Dec Jan Feb Mar Apr May
£50 £50 £50 £50 £50 £50 £50 £50 £50 £50
£50 £50 £50 £50 £50 £50 £0 £0 £0 £0
CoC submitted in Jan to
withdraw from learning aim
Auto Cancellations & Withdrawals
Timescales of Auto Cancellation / Withdrawals
Days
Approved with no attendance confirmation (initial)
90
Approved with missing ULN 90
Approved with no attendance confirmation (subsequent)
365
Suspended applications 365
Case Study
Situation
Megan has an approved loan where attendance has been confirmed
Six months into the course, it comes to light that she has not actually accessed her legal entitlement for a first full level 3 qualification
Case Study
Outcome
The provider must reduce Megan’s fee liability to zero
A withdrawal is not required unless attendance was confirmed in error (i.e. the learner did not attend)
SLC will recover the overpayment from future loans payments
Case Study
Situation
Olivia’s application is post-liability
Olivia has decided to transfer to a different course in agreement with her provider
It is the same level and type
It is also designated for Advanced Learner Loans
Case Study
Outcome
A change of learning aim can be made post-liability as Olivia is transferring to a learning aim of the same level and type
A new LAFIL should be given to Olivia in advance of the change being implemented
The provider should submit a Learning Aim Details CoC (and Fee Amount CoC if necessary)
Case Study
Situation
Alex’s application is post-liability
Alex has decided to transfer to a different course at the same level and type
It is also designated for Advanced Learner Loans
However, eligibility was only effective afterthe start date of the original learning aim
Case Study
Outcome
As Alex is transferring to another aim outside of what policy will allow, the original application will need to be withdrawn
The effective date of the Withdrawal CoC should reflect the last date of attendance on the original learning aim
Loan liability is directly linked to the duration of attendance; therefore the course fee should not be reduced
Case Study
Situation
Cara withdrew from her learning aim five weeks ago
She has returned to the provider to ask if she can resume on the course
Case Study
Outcome
As the withdrawal was not submitted in error this cannot be reversed
As Cara withdrew from her course, she will now have to submit a fresh application and use another of her (up to four) loan entitlements
Best Practice
Best Practice
Timely submission
of portal admin tasks
Make full use of the financial reporting
functionality
Regularly check the
CoC worklist
Check details are
correct before
confirming attendance
For more comprehensive information on the portal administration please consult our User Guide:
http://www.lpservices.slc.co.uk/support-materials-and-resources/user-guides-and-elearning.aspx
Financial Reporting
Financial Reporting
Five financial reports available via the LP Portal
‘Learner Search’ screen• Payment Schedule and Attendance
Report
‘Financials Home’ tab• Loan Facility Details• Payment Instalment Report• Remittance Report• Loan Position Report
Loan Facility Details
An overnight batch runs daily
Includes learners with a status of “approved” or “approved awaiting signature”
Includes learners with a status of “NINO” not verified
Includes suspended learners as payments still scheduled
Includes learners whose learning aim started in a previous AY and are still in learning
Learners missing evidence are not included
Can be reconciled via the Payment Schedule & Attendance Report
Loan Facility Details
Live Information for the current AY
Loan Facility Details
Loan Facility Percentage Used Message on LP Portal Email Generated
80% ×
90% ×
100%
Warning messages
Payment Instalment ReportThis will highlight any learners where attendance has been confirmed but payment not released as NINO not yet verified
A recent enhancement to the report means that you are now able to use the hyperlink to navigate to the Detailed Learner Information page and add a ULN then toggle back to the report
This section details potential payments which are not yet included in the Loan Facility Details report
This section details potential payments which are included in the Loan Facility Details report
Summary of Financial Reports
Due to their different functions, the Payment Instalment Report (PIR) total will not always match the Loan Facility Details (LFD) screen:
PIR could include payments from previous academic years that are not included in the LFD screen
PIR only includes suspended applications' instalments up to the point of the suspension date - LFD screen captures all of the suspended applications' paymentinstalments
When a payment is made, the PIR will move it to the column for that payment period, whether or not that is different to the original scheduled date
The Remittance Report outlines payments that have been paid, are in progress, or have been recovered. The report can either be viewed on screen or exported:
Remittance Report
Financial Reporting
• Thursday prior to the payment date• Payment will be made if attendance is confirmed by the close of
business on the draw down date
Drawdown Date
• Always the third Wednesday of the month• No interim or catch up payments throughout the month
Payment Date
• Payment Instalment Report and Remittance Report available to view and export the Friday after draw down
Financial Reports
Case Study
Situation
The provider notices that the Payment Instalment Report shows that the applications ‘not approved for payment’ amount to £54,350
According to their Loan Facility Details Report, they only have £46,250 remaining of their Loan Facility Amount so there appears to be a shortfall
Case Study
Outcome
When applications progress to Approved / Awaiting Signature, the scheduled payments will be accounted for in the Loan Facility Details Report. They will continue to progress regardless of the shortfall as pipeline applications will always be honoured. This may result in the LP spending more than 100% of their funding allocation.
When 100% of the funding allocation has been used a restriction will be applied to new applications only
Case Study
Situation
The provider notices that the Payment Instalment Report shows a different figure to the Loan Facility Details report
Case Study
Outcome
The figures may differ as the PIR will not show learners currently suspended.
Timely payments are facilitated by:
Adding ULN to the learner data in advance of initial attendance confirmation date
Checking the learner has a valid National Insurance Number (NINO) and help encourage the learner to provide this where missing
Confirming attendance in a timely manner Confirming attendance accurately to
prevent claw backs
Payments
Service Standards Process Submission Accuracy Time to Complete
Adding Unique Learning Numbers 99% ULNs to be entered within 6 weeks of the learning aim start date. Where an application is received more than 4 weeks after the learning aim start date, the ULN must be entered within 2 weeks of the application received date
Check information (e.g. Fee Charged, Learning Aim, Start Date etc) and make any necessary changes
100% accuracy for approved applications before initial and subsequent attendance confirmations
No timescale proposed. It is a condition of Attendance Confirmation that details are correct
Initial Attendance Confirmation 99% Attendance confirmation to be entered within 6 weeks of the learning aim start date if the application is approved. Where an application is approved more than 4 weeks after the learning aim start date, the attendance confirmation must be provided within 2 weeks of the approval date
Subsequent Attendance Confirmations 99% A. 85% of learner attendance confirmations to be provided by payment drawdown date AND
B. 99% of learner attendance confirmations to be provided within 60 days of payment drawdown date
Suspensions 99% A. 60% of suspension COCs submitted within 60 days of notification AND
B. B. 99% of suspension COCs submitted within 90 days of notification
Withdrawals 99% A. 60% of withdrawal COCs submitted within 60 days of notification AND
B. B. 99% of withdrawal COCs submitted within 90 days of notification
Factors to consider
Learning Provider Portal
Learning Provider will complete the LAFIL with relevant information.
Using the information on LAFIL, learner will enter start & end dates
SLC then use these dates to profile the payments
It is the Provider’s responsibility to make sure that this information is correct and submit the appropriate CoC to make necessary changes
Data Returns
LPs have reported learning aims being retrospectively removed from LARS / not being updated meaning learners unable to apply in good time.
Factors to Consider
Adherence to SLC service standards forms part of the ESFA review process for growth
Provider may be asked to correct identified errors prior to growth being agreed
ESFA do not share the information with SLC at the point providers are notified of growth
Provider has to sign and return revised contract before they notify SLC
Factors to Consider
Question and Answer
A provider can increase the course fee charged when the learner is post liability
Question and Answer
TRUE!
Increasing the fee will automatically trigger the issue of a loanrequest form to the learner so they can choose to increase their loan in line with the revised fee
Decreasing the course fee will automatically decrease loanamount requested without the need for a loan request form.
April is a fixed attendance confirmation point
Question and Answer
FALSE!
The months in the year where SLC need quarterlyattendance confirmations are February, May, Augustand November
Learners will automatically populate the attendance confirmation work list on the first of each fixed attendance point
SLC will claw back overpayments from future payments due tothe provider
Question and Answer
TRUE!
SLC will offset overpayments against the next payment made to the provider
Therefore the provider will receive their monthly payment minus any overpayment
The Student Loans Company are responsible for allocating the loan facility to providers
Question and Answer
FALSE!The ESFA have responsibility for setting the funding rules that underpin the allocation of both the loan facility and bursary fund
Support and Contact Information
Account Management
Performance & Monitoring
Guidance, Best Practice
FE Engagement Programme
Escalation Point
Policy and Process
Advice and training on the
LP Portal
To manage the relationship and service interactions between SLC and Learning Providers
Tailored visits
Implementation plans for policy and process changes
Performance and compliance monitoring
Role of Account Manager
EngagementSe
min
ars Large events with
multiple workshops delivering information to both new and existing providers Fo
rum
s Delivered annually, key regional engagement with delegatesOpportunities to share best practice and network with other providers
Prov
ider
Vis
its
Tailored ongoing business to business support Monitoring and Compliance Specific guidance on Provider Enquiries
There are guidance factsheets, user guides and support available to you on our LP Services website:
www.lpservices.slc.co.uk
Resources and Support
Resources & Support
Learner facing Information and Guidance:www.practitioners.slc.co.uk/further-education
Partners Support Desk:[email protected] / 0300 100 0643
Learner Help Line: 0300 100 0619
ESFA Funding & Performance Management Rules 2019/20:
https://www.gov.uk/government/publications/advanced-learner-loans-funding-rules-2019-to-2020
Feedback
Thank you for attending the Learning Provider Portal Training Event. We hope you found it useful and enjoyable.
You will receive a short feedback survey into your inbox tomorrow morning from “Tell SLC” , we’d be grateful if you could complete this to let us know what worked well and what could be improved.
Thank you
FE Account ManagersPartner Services
www.lpservices.slc.co.uk/