afaq magazine issue 4: oct - dec 2014

Magazine issued by ADNOC Distribution, 4th issue (October - December) 2014.

ADNOC Distribution is pleased to extend its sincere Eid greetings to the UAE leadership, its people, and other Arab and Islamic nations

3AFAQ 4th issue, 2014

OPENING LETTER FOR THE CEO

Dear colleagues,

Welcome to the current edition of AFAQ magazine,

which coincides with the festive occasion of Eid

Al Adha.

ADNOC Distribution is pleased to extend its sincere Eid greetings

to His Highness Sheikh Khalifa Bin Zayed Al Nahyan, President of

the UAE, His Highness Sheikh Mohammed Bin Rashid Al Maktoum,

Vice President and Prime Minister of the UAE and Ruler of Dubai,

Their Highnesses the Supreme Council members and Rulers of the

Emirates, His Highness Sheikh Mohamed Bin Zayed Al Nahyan,

Crown Prince of Abu Dhabi and Deputy Supreme Commander of

the UAE Armed Forces, Their Highnesses the Crown Princes and

Deputy Rulers of the Emirates, as well as to the people of the UAE

and other Arab and Islamic nations.

In the current issue, you will learn more about an important milestone

that ADNOC Distribution has achieved for itself and the country at

large through the launch of a reformulated low-sulfur diesel product in the UAE market in July 2014. This

important step reinforced the UAE’s green credentials in line with the updated guidelines of the Emirates

Authority for Standardization and Metrology (ESMA). The new diesel product is anticipated to have a positive

impact on the air quality of the UAE’s cities, roads and industrial areas.

ADNOC Distribution also completed the acquisition of 34 Emarat service stations and a fuel depot at Port

Khaled in Sharjah. In August 2014, ADNOC Distribution achieved the successful takeover of seven Emarat

service stations. We commend the teams involved in this project – both from ADNOC Distribution and

Emarat. Thanks to their efforts, the changeover could be conducted with minimal inconvenience to our

customers.

This edition of AFAQ also highlights ADNOC’s Vehicle Inspection Centers, through a field visit to Abu Dhabi

Centre which provides pivotal services to customers. We at ADNOC Distribution constantly seek opportunities

to take the quality of our services to the next level through endorsing best in class practices. It is this priority

that has allowed our centers to maintain customers’ trust across all locations in the UAE.

Finally, dear colleagues as we approach the last quarter of 2014, I encourage you all to continue your

successful careers at ADNOC Distribution with new resolutions in place. Let us sustain our culture at ADNOC

Distribution to offer creative ideas and suggest initiatives that enhance our service offerings

and impact positive changes in the local community for the greater benefit of our nation.

As always, I invite you to share your thoughts, feedback and comments on the current issue

that highlights ADNOC Distribution’s landmark achievements from July to October 2014.

Abdulla Salem Al Dhaheri

Chief Executive Officer

4 AFAQ 4th issue, 2014

CONTENTS

Long service awards ceremony•

Special Coverage20

Mohamad Koni Faya – • Shift

Supervisor

Day of My life36

New vehicle inspection centre at • Mazyad

Launching Al Weshah Service Station • at Al Dhaid City in Sharjah

3 Temporary Service Stations are • Open in Western Region

Expansion Projects12

ADNOC Distribution Roll-out • Reformulated Low Sulfur Diesel

Product

ADNOC Distribution Completes • Acquisition Process of 34 Service

Stations from Emarat in Northern

Emirates

Delegation visit from WOQOD • company

Aramco Delegation visit •

ADNOC Distribution News6

Commercial Sales Group Recognizes • Best Performing Employees

from Military Aviation Operations

Department

Aviation Sales Division Receives • ACCO Delegation

Aviation Services30

ADNOC Distribution Steps up • Community Initiatives during

Ramadan

Ramadan Gathering• ADNOC Distribution participate in • Yes to Work initiative

Community Service32

A report for Abu Dhabi Vehicle • Inspection Centre

Products and Services28

Mohamed Al Maflahi, Vice President. • Health, Safety, Security & Environment

Division

Spotlight16IT Division Receives Al Ghurair • Delegation

Oracle case study reflects IT • Success

Information Technology26

Mohamed Gaith AL Suwaidi, Property • Management Department Manager

National leaders22

33

20

12

Vice president - Marketing & Corporate

Communications Division & Editor-In-Chief

Khalid Mohammad [email protected]

Editorial Board

Nawal Abdul Kareem Al Menhali

Lubna Mohamed Al Muhairi

Ibtesam Al-Zaabi

Hanan Al Katheeri

Eman Abdel-Wahab

Ashraf Abdullah

Design & Art Direction

Amin Abdel Rahman Nour El Dein

The Editorial Board are Team Members of

Marketing & Corporate Communications

Division of ADNOC Distribution

AFAQ Magazine is issued by Abu Dhabi

National Oil Company for Distribution

«ADNOC Distribution»

Copyright © 2014

‘AFAQ’ magazine is an official publication

of ADNOC Distribution

However, articles can be used with full

acknowledgement to ‘AFAQ’ Magazine,

ADNOC Distribution official publication

For contributions and more details:

P.O. Box 4188, Abu Dhabi - UAE

Tel.: 02 6959861, Fax: 02 6945209

[email protected]


ADNOC DISTRIBUTION NEWS

The move, implemented in

collaboration with the relevant

stakeholders, is aligned with

ADNOC Distribution’s priority to

achieve sustainability and preserve

the quality of the environment in

the UAE.

His Excellency Abdulla Salem Al

Dhaheri, CEO, ADNOC Distribution,

said: “ADNOC Distribution’s move

to shift to low sulfur diesel product

reflects its keenness to collaborate

with its partners to provide

the best quality of products

and services that preserve the

environment and promote public

safety. The new high quality diesel

product contains a significantly

lower percentage of sulfur that

reduces carbon emissions and

mitigates their harmful effects on

the environment. The new diesel

product is also fuel efficient and

helps boost the performance of

vehicle engines.”

By offering high quality services

at all our services stations in

line with the standards and

specifications set by ESMA,

ADNOC Distribution seeks to play

a larger role in the implementation

of our national strategy to preserve

our environment and prevent

pollution.

The new diesel product is

anticipated to have a positive

impact on the air quality of the

UAE’s cities, roads and industrial

areas. With the launch of the green

product, the UAE became the first

country in the GCC and Middle

East to implement the mandatory

use of low-sulfur diesel and

discontinue the existing product.

The new diesel product, which contains 10 ppm of sulfur, replaced the previous product that

contained 500 ppm. This reduction in sulfur levels significantly reduces carbon emissions from

vehicles and mandate vehicle users to install filters and accessories to reduce the discharge of

exhaust gases.

ADNOC Distribution has launched on 1 July 2014 a reformulated low-sulfur diesel product in the UAE market following the UAE Cabinet’s decision to standardize the specifications of diesel products as part of updated guidelines announced by Emirates Authority for Standardization and Metrology (ESMA).

Reformulated Low Sulfur Diesel Product Launched

With the launching of the new ultra low

sulfur diesel (ULSD), we drive towards:

A cleaner environment

Signi cant health bene ts

Sustained engine performance

Re ned by

8


AFAQ 4th issue, 2014

The acquisitions are in line with

an agreement that ADNOC

Distribution signed with Emarat

in September 2013 towards the

take-over of 75 service stations

within a period of 24 months from

signing the agreement which was

initially inked in September 2013.

Khalid Hadi, Vice President

of Marketing and Corporate

Communication Division at

ADNOC Distribution, said: “The

acquisition included Jameat,

Burhan, Al Aabar and Al Sharjah

service stations in the emirate

of Sharjah, Dhait and Adhen in

Ras Al Khaimah, and Al Fahad in

Ajman. The rebranding works have

been completed at the Al Madar,

Al Madina and Al Dorra service

stations. Work is also progressing

in the Al Khalidia, Al Yarmouk, Al

Kharran, Al Abraq, Essa, Majid,

ADNOC Distribution has completed the acquisition of 34

Emarat service stations and a fuel depot at Port Khaled in

Sharjah. In August alone, ADNOC Distribution has achieved

the successful takeover of 7 Emarat service stations.

Achieves Successful Take Over of 7 Service Stations in August 2014

Acquisition Process of 34 Service Stations from Emarat in Northern Emirates Completed

Khalid Hadi, Vice President of Marketing

and Corporate Communications Division



Maisaloon, Musalla and Al Maha

service stations. This will be

followed by the commencement

of refurbishment work at the

remaining stations under the

acquisition agreement.’

ADNOC Distribution team has

diligently worked for facilitating a

smooth take over and ensuring that

customers are not inconvenienced

during the changeover. ADNOC

Distribution CEO His Excellency

Abdulla Salem Al Dhaheri

provided consistent support

and commitment to leveraging

our network of service station,

developing our retail offerings and

meeting diverse customer needs

across the UAE.

The acquisition agreement signed

with Emirates General Petroleum

Corporation (Emarat) mandates

ADNOC Distribution to acquire (75)

service stations in Sharjah, Ajman,

Umm Al Quwain, Ras Al Khaimah

and Fujairah, as well as a fuel depot

at Port Khalid in Sharjah. These

stations are geographically located

as follows: 31 in Sharjah, 16 in Ras

Al Khaimah, 12 in Fujairah, 10 in

Ajman, and six stations in the

emirate of Umm Al Quwain.

Developing our retail

offerings and meeting diverse customer needs across the UAE

10



The Vehicle Inspection Department

briefed the visiting delegation

about the vehicle inspection

service of ADNOC Distribution and

its facilities across Abu Dhabi, Al

Ain and Western Region. ADNOC

Distribution team also provided

an overview of the daily testing

capacity of each center as well

as the automated system used at

testing facilities.

At the end of their visit, WOQOD

delegation praised the Vehicle

Inspection Centers, its facilities

and expansion plans aimed at

reducing the time required for

vehicle testing, and consequently

increasing the testing capacity of

the center.

A delegation from the WOQOD Vehicle Inspection (FAHES) in Qatar visited ADNOC Distribution’s

Muroor Vehicle Inspection Centre to get an overview of the inspection process and to exchange

and share best practices.

Vehicle Inspection Greets Delegation from WOQOD Vehicle Inspection (FAHES)



given a presentation on the Vapor

Recovery Unit by ADNOC

Distribution Maintenance &

Technical Services team, in the

presence of representatives

from Engineering & Projects

Division, Health, Safety,

Security & Environment Division

and contractors from Dhafir

Technologies which installed the

unit.

During the visit, the Saudi

delegation hailed ADNOC

Distribution’s expertise in vapor

recovery and the operation of its

Vapor Recovery unit according to

the latest international standards.

In addition, Aramco’ delegation

highlighted the importance of such

visits and its role in disseminating

practical know how on a regional

level.

The visiting delegation, which toured the Multi-Products Terminal in

Mussaffah, was received by Hamad Mohamad Al Mansouri, Abu Dhabi

Logistics Department Manager on behalf of Engineer Mohamad Rashed

Al Mehrezi, Vice President, Logistics Division, and in the presence of a

number of department managers and senior staff. The delegation was

The Logistics Division at ADNOC Distribution has received a delegation from Aramco, based in

the Kingdom of Saudi Arabia (KSA). The visit came as part of enhancing mutual cooperation and

exchange expertise and knowledge between both organizations.

Logistics Division Receives Aramco Delegation


EXPANSION PROJECTS

New Facility Caters to Customer Needs of Inspection and License Renewal Services

Mezyed Vehicle Inspection Center Inaugurated in Al Ain

His Excellency Abdulla Salem

Al Dhaheri, said: “The new

center comes as part of ADNOC

Distribution‘s efforts to leverage its

facilities and develop its services

in the emirate of Abu Dhabi in

line with the directives of our wise

leadership to provide best-in-class

services to customers. As part of

its objective to reach the highest

levels of customer satisfaction,

ADNOC Distribution is currently

engaged in opening conveniently

located centers that can be

accessed by vehicle owners

and companies. The company

is also working to expand its

geographical coverage within the

UAE to provide integrated services

to all our customers, regardless of

where they live.”

ADNOC Distribution’s vehicle

inspection centers are well

regarded for their exceptional

quality. The professionalism of

the service crews that endorse

the best and the most accurate

international standards has helped

win the trust of its customers in the

UAE. The newly inaugurated center

will help reduce the pressure on

arterial centers particularly within

Abu Dhabi that witness a high

uptake of customers.

ADNOC Distribution continues to

expand with new vehicle inspection

centers across the emirate of

Abu Dhabi as part of its strategic

objective to serve the dynamic

needs of an emerging customer

base.

Among the vehicle inspection

centers that ADNOC Distribution

seeks to set up across the Abu

Dhabi emirate this year, the

Mahawi Center is in its final stage

of fit-outs while work at the Motor

World center at Al Shamkha and

the two new inspection lanes at

Al Sila’a in the Western Region is

also underway.

His Excellency Abdulla Salem Al Dhaheri, CEO, ADNOC Distribution, and Colonel Mohamed Mayouf

Al Ketbi, Head of Vehicles and Drivers Licensing Department at Abu Dhabi Police, presided over the

inaugural ceremony that was hosted in the presence of high level guests and senior officials from ADNOC

Distribution.

WE’RE OPEN MORE HOURS...

14

EXPANSION PROJECTS


ADNOC Distribution has opened on 14 July 2014 the Al Weshah service station at Al Dhaid City

in Sharjah.

Al Weshah Service Station Launched at Al Dhaid City in Sharjah

Rashed Abdullah Mehyan,

member of the Advisory Council

of Sharjah, officially inaugurated

the 40,000 sq feet facility on Al

Madam road in the presence of

Mohamad Hassan Al Zaabi, Vice

President, Retail Sales in Northern

Emirates, ADNOC Distribution, as

well as senior government and

private sector officials.

Fitted with six fuel dispensers,

Al Weshah service station offers

round-the-clock allied services,

including oil change and the

distribution of a wide range of

lubricants and LPG cylinders. The

facility also features an ADNOC

Oasis store, fast food restaurant

and a bakery.

The opening of Al Weshah service

station marks an important

milestone in enhancing the

operational capacity of ADNOC

Distribution’s network and

building upon its expansion plans.

The company has leveraged its

expertise to provide excellent

facilities and services through

this station in order to cater to

customers’ evolving needs.

To keep pace with the rapid

economic and urban development

the UAE is witnessing, ADNOC

Distribution is committed to

working to set up further world-

class service stations as part of its

development objectives.

ADNOC Distribution is continuously

working to enhance its network

of service stations across the

emirate of Abu Dhabi (Abu Dhabi

City, Western Region and Al Ain),

Sharjah, Ajman, Umm Al Quwain,

Ras Al Khaimah and Fujairah.

The company currently operates

300 service stations. The opening

of new stations and refurbishment

of several acquired stations

are projected to take the total

number of ADNOC Distribution’s

service stations to 400 by 2016,

nearly two-fold increase from the

company’s 180 service stations in

2010.


EXPANSION PROJECTS

ADNOC Distribution has opened three temporary service stations in the Western Region covering

the areas of Madinat Zayed, Zayed Industrial City and Baynounah in the emirate of Abu Dhabi.

The opening of the temporary service stations in last August steps up ADNOC Distribution’s

network in the Western Region to 29.

The decision to operate the

temporary service stations

followed a comprehensive study

of customers’ needs. Aiming to

ease the demand on ADNOC

Distribution’s existing service

stations in the Western Region,

the new facilities retail a range

of ADNOC Distribution’s quality

diesel products, especially its eco-

friendly diesel 95 product.


Dhaheri, CEO, Said: “The move

to operate the temporary service

stations is in line with ADNOC

Distribution’s ongoing commitment

to fulfilling its customer needs

across the length and breadth of

the UAE”.

”The Western Region is witnessing

rapid growth and an unprecedented

number of projects based on

the vision of our wise leadership.

The temporary stations cover 40

percent of the demand for diesel

products in the Western Region.

The facilities also serve to expand

ADNOC Distribution’s continuously

growing network in keeping with

its strategic objective to extend its

geographical footprint in this high

density region.”

The company currently operates

an extensive network of service

stations equipped with the latest

technology to provide refueling,

automatic wash, tire and oil change

services. A wide range of products

are also retailed at the ADNOC

Oasis convenience stores.

ADNOC Distribution’s Network of Service Stations Expanded to 29 in Western Region

Three Temporary Service Stations Opened in Western Region


From providing sophisticated

tools and equipment to avert

emergencies to conducting

periodical training sessions,

to continually improving the

awareness level of its employees

about the health and safety

risks at workplace, the Health,

Safety, Security and Environment

Division at ADNOC Distribution

implements a proactive strategy to

manage the occupational health

of its workforce in line with best

international standards. To provide

further insight into the Division’s

role within the company, AFAQ

met with Mohamed Al Maflahi, Vice

President, Health, Safety, Security

and Environment (HSSED), who

explained the crucial importance

of occupational safety and health

within the overall activities and

operations of the company.

Organizational Structure of HSSEDAl Maflahi offered an overview

of the organization structure of

the Health, Safety, Security and

Environment Division at ADNOC

Distribution, as well as the

geographical distribution of its

Community Safety and Security

Top Priority for ADNOC Distribution

Mohamed Al Maflahi,

Vice President, Health, Safety, Security and Environment Division

SPOTLIGHT



the conversion of vehicles into natural gas in accordance

with the highest European

specifications and international

standards

SPOTLIGHT

Special Nature of ADNOC Distribution’s HSE ActivitiesHealth, safety, Security and

environment functions within the

petroleum products distribution

sector are critically important to

avoid accidents and damage to

both individuals and properties,

besides ensuring that our vital

public facilities and services

are undisrupted by any sudden

unfolding of events. In performing

its functions, ADNOC Distribution

relies on the efficiency of its HSSE

systems to ensure the continuity

of its business and safeguard its

facilities and workforce.

As a service-oriented entity,

the responsibility is even more

formidable given the fact that

ADNOC Distribution’s facilities

are located in densely populated

areas and its functions are

directly connected with people.

functions. Through two separate

sections for health and safety

operations, safety and environment

operations, the division oversees

the company’s HSSE functions in

both Abu Dhabi and the Northern

Emirates. The responsibilities of

both sections cover all ADNOC

Distribution facilities including

airports, service stations and

Vehicle inspection centers in their

respective geographical areas.

The Technical department, the

third section under the umbrella

of Health, Safety, Security and

Environment Division, is responsible

for follow-up of health and safety

projects, occupational health

projects, and occupational and

environmental health emergency

management.

Stressing on the importance of

continuous coordination between

the field and operation teams to

ensure streamlined workflow, Al

Maflahi said the division provides

various support, guidance and site

examination services.

Due to the diversity of ADNOC

Distribution’s functions and its

extensive geographical operations,

it is highly critical for the division to

maintain seamless coordination

with external parties, including

the General Directorate of Civil

Defense, the National Emergency

Crisis and Disaster Management

Authority and National Transport

Authority, as the operations

of HSSED division are closely

intertwined with that of its

stakeholders.

Commitment towards EnvironmentThe environmental compliance

is a critical element of ADNOC

Distribution strategy. Our teams

strive for continuous improvement

in this area through the ongoing

review of our environmental

practices and adherence to

different standards set by ADNOC

and its group of companies in

line with relevant federal and local

laws.

We are always keen to take

proactive measures and initiatives

to maintain environmental

sustainability and ensure the health

and safety of local community

whose service is our top priority.

Among the most significant

initiatives undertaken by ADNOC

Distribution are environmental-

friendly service stations such as

Yas 1 and Yas 2 service stations

located in Yas Island in Abu Dhabi.

Both stations are built according to

the best international standards in

green technology to preserve the

environment and reduce energy

and water consumption. The new

ADNOC service stations follow

the requirements of Leadership in

Energy and Environmental Design

(LEED), the internationally accepted

benchmark for the design,

construction and operation of high

performance green buildings.

Additionally, the vapor recovery

project, which is in the final stage

of installation, will capture and

recover vapor from gasoline

tankers, achieving a significant

reduction in hydrocarbons, energy

consumption and corrosion.

Gasoline evaporates and escapes

into the atmosphere during the

course of transportation and filling

18

SPOTLIGHT


in tankers and vehicles at gas

stations, leading to serious

environmental damage as well

as huge energy and financial

losses.

Another important project

ADNOC Distribution is currently

working on is the conversion

of vehicles into natural gas in

accordance with the highest

European specifications and

international standards in this

regard. The project is being

implemented in collaboration

with relevant government

agencies and advisory bodies.

Workplace SafetyOutlining the company’s

workplace safety measures, Al

Maflahi continued: At ADNOC

Distribution, we rely on three

key factors to ensure the safety

of the working environment

across our facilities.

First, we provide well-trained

and qualified teams and

individuals to realize our HSSE

objectives, with the safety of individuals

including employees, contractors,

partners and general public being

the most important aspect of our

HSSE activities. Towards this priority,

we also conduct a series of internal

training programs in coordination with

our Human Resource Division.

Secondly, we provide a sound

regulatory environment to ensure that

the best HSSE measures are put in

place across ADNOC and its group of

companies in general and at ADNOC

Distribution in particular. We are

also keen on the regular review and

upgrade of these measures.

The third factor is the deployment

of latest technology, equipment and

tools to ensure the quality and

safety of workplace. In addition,

we highlight the role of a qualified

leadership in spearheading our

HSSE initiatives, demonstrating

a high degree of commitment

and responsibility at senior

management level of ADNOC

Distribution starting with our CEO


Dhaheri and his executive team.

The company also develops

individual emergency and crisis

plans for each facility. This includes

clearly defined scenarios and

emulations of future emergency

situations as well as constant

training of our staff in coordination

with ADNOC and its Group of

Companies as well as our other

local partners.

Most Important ProjectsAccording to Al Maflahi, the most

important project that the HSSE

Division is currently undertaking

is the safety, security, surveillance

and crisis management integration

project, which uses modern


SPOTLIGHT

techniques to monitor the

company operations in various

geographies with the support of

highly efficient operations teams

who make right decisions in time-

bound manner. The project is a

vital one as it will help ADNOC

Distribution to monitor its nation-

wide operations.

Although we have teams

working in various geographies,

linking their services through an

integrated system will allow real-

time monitoring of their functions

and prevent any emergencies

effectively and quickly. This system

will also benefit in the areas of

training and development. We are

set to start the implementation of

the pilot phase by the end of this

year, following which all our location

will be linked via this system.

Achievements and Future ProjectsMohamed Al Maflahi also

highlighted the most important

achievements of his division

including the progress being made

in the performance development,

where the division has achieved

important milestones in fulfilling

its key performance indicators. It

has also won several awards and

accolades at the ADNOC Health,

Safety and Environment Awards

held recently.

These recognitions validate

the success of team work

across different divisions and

departments.

Regarding the future projects, Al

Maflahi clarified that the division

would continue to review its HSSE

practices in general and work

towards obtaining ISO certification

in HSSE.

Occupational Health Culture in ADNOC Distribution

Al Maflahi added that • occupational health culture

at ADNOC Distribution has

continued to evolve and

scored high in the annual

performance evaluation. This

is due to the careful follow-

up by the management that

had a positive impact on the

overall HSSE performance

and promoted a sense of

responsibility among the

employees. The ongoing

awareness programs and

site visits have also helped

to enhance various aspects

of HSSE across ADNOC

Distribution.

Professional ProfileMohamed Al Maflahi is • a graduate in industrial

supervision from Indiana

University in the United

States. He is also a certified

naval officer from the United

Kingdom (1993). He has held

the following positions:

Worked at the Exploration • and Production Section,

Petroleum Ports Management

Department since early 1991

for a period of five years.

Emergency Response Center • supervisor in Ruwais

In 1995, Al Maflahi moved • to the ADNOC headquarters

to work at the Operations

Coordination and Exploration

and Production Department.

In 2000, Al Maflahi became • the Director of Health, Safety

and Environment Department

at ADNOC.

In April 2002, he assumed • the position of Health, Safety

and Environment Director at

ADMA.

Between 2006 and 2008, • Al Maflahi served as the

Managing Director of Support

Services Section in ADMA.

Since October 2012, he has • been serving as the Vice

President, Health, Safety,

Security and Environment

Division at ADNOC

Distribution.

Awards and HonorsAl Muflahi has received numerous

awards and recognitions

including:

Leadership Personality Award • (ADMA) from Oil and Gas

Magazine in 2011

Society of Petroleum • Engineers Award.

CPE Award in Kuwait in • 2004.

Personal ProfileMohamed Al Maflahi was born • in 1966.

He has two sons, four • daughters, and a one-year

old grandson.

He loves outdoor activities • and regularly participates in

the Abu Dhabi Tennis League

and other local tournaments.

He has also won several local

tournaments and medals in

tennis.

His other hobbies include • horse riding and sailing.

20

SPECIAL COVERAGE


ADNOC Distribution hosted a special ceremony to honour 120 long serving employees for

their vital role in consolidating the company’s pioneering industry status and contributing to the

expansion of its service and product portfolio at the national level.

ADNOC Distribution Honours 120 Long Serving Employees

Held at St. Regis, Corniche, the

ceremony saw His Excellency

Abdulla Salem Al Dhaheri,

Chief Executive Officer,

ADNOC Distribution, presenting

certificates of appreciation to the

employees for their sustained

dedication and higher caliber

work through the past years,

in the presence of Rashed

Abdullah Al Shamsi, Senior Vice

President (Admin) at GASCO.

On the occasion, Al Dhaheri

said: “Employees are ADNOC

Distribution’s most valuable

assets and their skills and

capacity development is our top

priority. We continuously seek

to invest our time, efforts and

finances to equip our workforce

with the necessary qualifications

and skills that empower them to

accomplish their tasks to optimal

standards.

“Our celebration today is not

only to honor our long serving

employees for their dedication,

but also to recognize their

continuous efforts of inspiring

their fellow employees and

sharing their wealth of expertise,

particularly with our UAE national

workforce.”

As part of its social responsibility

and commitment to fulfilling Abu

Dhabi’s economic objectives,

ADNOC Distribution offers an

enabling work environment

as well as attractive career

opportunities and incentives to

integrate the best national talent

into its workforce.

Employees

are ADNOC

Distribution’s

most

valuable

assets


SPECIAL COVERAGE


NATIONAL LEADERS

Property Management DepartmentGoing down the memory lane,

Al Suwaidi walked us through

the successful journey of his

department - from what he

described the “square one” until

now. Before the establishment

of the new department, its

services were delivered in each

area separately through what

was then known as the Vehicle

Services Department. Thanks

to the efforts of our dedicated

team, a centralized service centre

with a clear mandate to lease car

maintenance service sites through

auction was set up.

Today the name Vehicle Services

Turning Point in Career LifeMohamed Ghaith Al Suwaidi

began his career with ADNOC

Distribution in 1993 as a

senior accountant at Finance

Department, a position which

he held for nearly 10 years. Al

Suwaidi then felt the need to

embark on a different career

path which would open up new

windows of opportunities for him

as well as his organization. Later

he was nominated by Nasser

Al Hammadi, Senior Vice-

President - Commercial Sales,

to head the Vehicle Services

Department established in

2008.

MOHAMED GHAITH AL SUWAIDI, PROPERTY MANAGEMENT

DEPARTMENT MANAGER

National Workforce Important Contributors to ADNOC Distribution’s Achievements

We started under the name

“Vehicle Services Department”. When looking back, we feel

proud of what we have achieved

since then


NATIONAL LEADERS

Department does not exist

anymore, but has been replaced

by the Property Management

Department, which continued on

the path of rapid expansion and

achievements. This has led to a

proposal to detach the facilities of

Autoserv to operate as standalone

facility under the management of

ADNOC Distribution. Afterwards,

a decision was issued by the Abu

Dhabi Executive Council to shift all

mechanical workshops operating

in Abu Dhabi Island to Mussaffah

area.

To cater to the growing needs

of Abu Dhabi residents for auto-

mechanical services, the first

Autoserv facility was set up near

the Sea Palace area, followed

by a second one next to Khalifa

Park. We are currently planning

to expand the Autoserv brand to

other areas such as our new facility

taking shape in Yas Island, which

is in the final stage of leasing

for its expected opening

by 2014-end. The

Autoserv network

has significantly

contributed

to

making the lives of our customers

easier by saving their time and

providing convenience. It goes

without saying that we have been

overwhelmed by the positive

response received from our clients

through our communication

channels. They were very thankful

to us for saving their time and

sparing them the hassle of driving

to Mussaffah for mechanical

services. These service centers

operate from 8am until 12am.

Expansion of Property Management Department

The Property

Management

Department,

which

got its

new name last year, is responsible

for the management of company

properties including the facility

leasing activities within the service

stations and technical testing

centers


NATIONAL LEADERS

Developing National Leadership SkillsThe management of ADNOC

Distribution is keen to hone the

skills of its workforce, especially

the UAE nationals, and provide

them with all sorts of support

and encouragement to advance

in their career path. Personally,

I have been nominated to

participate in various professional

development and training

sessions which helped me to gain

deeper professional knowledge

in various fields. Furthermore,

the management directives have

played a crucial role in monitoring

the career development of each

employee in our organisation. For

including restaurant spaces and

fast food outlets and ATM’s

facilities. The department has

also proposed to designate some

areas of the services stations for

advertising purposes, for which we

have already received approval.

Additionally, the Property

Management Department has

played a critical role in the

agreement signed between ADNOC

Distribution and Emirates General

Petroleum Corporation (Emarat) to

acquire 75 service stations owned

by Emarat in the Northern Emirates.

The department is currently listing

the existing tenants at these

stations in order to negotiate with

them to renew their contracts.

We are currently planning to expand the

Autoserv brand to other areas such as “Yas Island”


NATIONAL LEADERS

available career opportunities and

work diligently to achieve positive

results both at organizational and

individual levels.

A Final WordI would like to take this opportunity

to thank His Highness Sheikh

Khalifa bin Zayed, President

of the UAE and our leaders for

providing the people of the UAE

with all means of comfort and

ensuring a bright future of our

children and younger generation,

which is now a top priority for our

country.

I would also like to extend my

gratitude to His Excellency

Abdulla Salem Al Dhaheri, CEO

of ADNOC Distribution, Abdulla

Al Zaabi, Senior Vice President –

Administration, Mohammed Obaid

and Abdul Razzaq Larry, my

source of inspiration and

guidance in leading the

department and to all our

staff members. Finally, I thank

AFAQ magazine team for their

outstanding work to bring out the

latest issue of the magazine.

What you do not know about Mohamed Ghaith Al Suwaidi

Mohammed Ghaith Al Suwaidi • has a special passion for sports

and classic cars and the AFAQ

team got a rare peek into his

unique collection.

Al Suwaidi loves cooking and • treating his family and friends.

In addition, he enjoys fishing • and cruise trips.

example, at our department, we

are keen to equip our national

workforce, who makes up 60%

of our staff, with the highest

accreditations. Additionally, the

ADNOC Distribution management

continues to make strategic

investment in the development of

human capital in line with the vision

of the UAE leadership.

Driven by these values, our

workforce is keen to seize every

opportunity to give back to their

beloved nation. In this regard,

ADNOC Distribution in general,

and the Real Estate Department

in particular, aim to increase

the share of the UAE nationals

across the breadth and length of

our company, while pursuing its

geographical expansion goals and

provision of world class services.

National Talents and Younger GenerationI have been a witness to the

phenomenal growth of Emirati

workforce within ADNOC

Distribution. A major factor behind

this growth is the widespread

reputation of the company as a

magnet for skilled UAE national

talents. The strategic approach

of ADNOC Distribution in

Emiratisation has always focused

on attracting and encouraging

nationals to become part of our

growth story, either by working in

the company headquarters or in

various work sites.

My advice for both young

jobseekers as well as new

generation work force joining

ADNOC Distribution is to move

ahead with confidence, utilise

My advice to the new generation of work force

at ADNOC Distribution is to utilise available

opportunities and believe that every

hard-working person will get

rewarded for his determination

26

INFORMATION TECHNOLOGY


The visit by Al Ghurair delegation

aimed to enhance the company’s

understanding of system

architecture, designs and new

infrastructure to support its new

Oracle Application Implementation

Systems.

ADNOC Distribution is a winner of

Oracle Best Engineered System

Implementation & Oracle Database

Administration in Europe, Middle

East and Africa Award.

Al Ghurair is the latest organizations

that visited ADNOC Distribution to

learn from its unique experience in

leveraging technology for business

performance improvement.

A delegation from Al Ghurair Group visited ADNOC Distribution to learn and gain knowledge on

how IT Division has implemented Oracle Exadata Engineered System Solution, and resolved

performance bottleneck of the main Operational Systems at the organization level. The delegation

also gained valuable insight into ADNOC Distribution’ achievements in operational excellence

while increasing Return of investment (ROI) through leveraging Oracle Technology.

IT Division Receives Al Ghurair Delegation


INFORMATION TECHNOLOGY

ADNOC Distribution is always

looking for the latest IT technologies

to power its 24/7 services,

and chose Oracle Exadata

Database Machine because it is

a fully integrated, highly available

engineered system ready for

deployment, out of the box. Since

the company’s IT services use

Oracle Database platform as a

backend solution, it can operate

any Oracle Database without

restrictions and be prepared for

business growth.

The Information Technology Division at ADNOC Distribution has completed a customer case

study which was published in collaboration with the Oracle Site. The study focused on ADNOC

Distribution success in implementing Oracle Exadata Database Machine to support Enterprise

Resource Planning (ERP), Online Transaction Processing (OLTP) in applications, and Business

Intelligence (BI) applications integrated into a single database platform within a private database

cloud. This process helped ADNOC Distribution substantially increase system availability and

achieve massive performance gains across business-critical applications, while improving

business processes across all functional units.

In a Customer Case Study published in collaboration with Oracle

ADNOC Distribution Achieves ROI Growth and 90% Performance Bottlenecks Reduction in Business-Critical Applications


PRODUCTS AND SERVICES

Outlining the services offered by the centre, Yousuf said: “We offer a

wide array of services to the general public including vehicle technical

inspection, which is a mandatory requirement for the renewal of

vehicles older than three years to ensure their compliance with relevant

laws including vehicle modification rules. The centre also offers such

services as inspection of vehicle tire and check of advertising stickers,

in addition to a host of new services introduced recently including

permits for changing vehicle colour and type.”

Additionally, we offer various support services in conjunction with

Consumer Protection Department. These services allow people who

buy brand new cars and are doubtful about their specifications to

check the vehicle and report any issues with their specifications. This

service can be requested by submitting an official letter from Consumer

Protection Department addressed to ADNOC Distribution to inspect

the car and provide an accurate report on specifications.

The Vehicle Inspection Centre currently comprises six tracks with an

addition track under construction. On an average, the centre deals with

800 cars every day. These services are provided in line with the laws

and regulations set by the General Directorate of Abu Dhabi Police

(ADP).

ADNOC Distribution’s Vehicle Inspection Centre in Abu Dhabi offers a wide range of services

to customers from Sunday through Thursday around the clock. The center plays a central role

in ADNOC Distributions’ service portfolio by offering vital services to public in line with highest

quality and professional standards. This had made the centre a trusted name among its growing

customer base across the country. AFAQ toured the facility recently, and met with the center’s

supervisor and a number of its clients.

Abu Dhabi Vehicle Inspection Centre Symbol

of Customer Confidence

Yusuf Moosa Sabri Al Fadil, Supervisor,

Abu Dhabi Vehicle Technical Inspection Centre


PRODUCTS AND SERVICES

Abdul Aziz Hammad, UAE National

Abdul Aziz, who visited the center

for the registration of his vehilce,

describes the service as good.

Employees were very helpful and

well informed about the services

and products offered. Additionally,

the services are being offered in line

with international standards. The

centre was able to complete the

transaction within 30-60 minutes

which is normal for such services.

Mohamed Waseem, Pakistani

Mohamed describes the service as good and waiting time as reasonable.

When asked about the customer care, Mohamed said it was also good.

Mahmoud Issa Al Hammadi, UAE National with Special Needs

Al Hammadi visited the Center for

vehicle inspection and renewal. He

described the facilities as spacious

and convenient and equipped for

the customers with special needs.

However, he suggested that the

centre should set up clear sign

boards to guide customers within

the premises. He also described

the time it took him to complete the

service being variant depending on

the time of your visit.

Abu Dhabi Vehicle Inspection Centre Achieves

45% Emiratisation

30

AVIATION SERVICES


Aviation Sales Division received a delegation from the

Lebanon-based Arab Air Carriers Organization (ACCO)

during its recent visit to Abu Dhabi.

Aviation Sales Division Receives AACO Delegation

The meeting, aimed at boosting mutual cooperation and bilateral

trade, saw the two sides exploring opportunities for collaboration in

the aviation sector. ACCO and ADNOC Distribution also discussed

a joint agreement that will mandate ADNOC Distribution to offer

aviation services to all Arab airlines across airports in the UAE.


AVIATION SERVICES

Group commercial sales held an honoring ceremony to honor a number of management

personnel from the military aircraft fuel operations at its Abu Dhabi offices building (Business

Avenue).

Group Commercial Sales Recognizes Best Performing Employees from Military Aviation Operations Department.

The ceremony was held in presence

of Nasser Al Hammadi, Senior

Vice President, Commercial Sales

and a number of guests from the

Aviation Divisions and the Division

of health, safety, security and

environment in recognition of the

staff’s outstanding performance in

the application and compliance of

the standards and procedures for

security and safety in their field.

During the ceremony, Nasser Al

Hammadi, Senior Vice President

of the Commercial Sales , along

with Mazen Manea Al Awbathani,

Military Aviation Operations

Department Manager have both

delivered key note speeches to

thank the staff for their efforts and

their outstanding performance and

urged them to continue to work

diligently and to continue their

efforts in order for their work to be

reflected among the company’s

reputation and status.

At the end of the ceremony,

Al Hammadi, Senior Vice President,

Commercial Sales, distributed

certificates of appreciation and

symbolic gifts for the employees

honored on this occasion.

32

COMMUNITY SERVICE


ADNOC Distribution launched a number of community initiatives during the last Ramadan as part

of efforts to reinforce the company’s national status in community development programmes.

ADNOC Distribution Steps up Community Initiatives during Ramadan

Towards this priority, the

company’s supported charity

projects such as the Khalifa Bin

Zayed Al Nahyan Foundation Iftar

Project through the distribution of

LPG cylinders to needy families.

During the last Ramadan, ADNOC

Distribution also launched a 13-

month internal campaign to raise

funds for the UAE Red Crescent.

The company offered the monthly

contributions of its employees via

an internal system that had been

implemented for this initiative.

Additionally, the company

distributed dates and water at its

service stations during Iftar. Aimed

to help those unable to reach

their destinations on time for Iftar,

the initiative helped reduce road

accidents caused by speeding

during the rush hour.

Conforming to the noble teachings

of Islam and embracing the

profound significance of Ramadan,

ADNOC Distribution is committed

to supporting charity programmes

and initiatives that impact a positive

influence on the community.

As part of its support to various

Iftar projects, ADNOC Distribution

make simple but meaningful

contributions such as providing

5,346 gas cylinders to 261 needy

women during the holy month.

In doing so, The Company aim

to ease some of their financial

burden and assure peace of

mind during Ramadan. ADNOC

Distribution also lauds the efforts

of our staff in coming together

to raise funds for the UAE Red

Crescent. It is only through such

collective participation that we can

hope to make a difference to the

communities we serve.


COMMUNITY SERVICE

ADNOC Distribution hosted its annual Ramadan

event for company employees at the Fairmont

Bab Al Bahr under the patronage of His

Excellency Abdulla Salem Al Dhaheri, CEO,

ADNOC Distribution. The gathering included

several activities that highlighted the importance

of team work among employees towards driving

the company’s goals and objectives.

Ramadan Annual Gathering

34

COMMUNITY SERVICE



COMMUNITY SERVICE

36

COMMUNITY SERVICE


For the second year in a row, ADNOC Distribution has participated in the “Yes to Work” Initiative

organised by the Abu Dhabi Centre for Technical and Vocational Education and Training (ACTVET)

under the patronage of His Highness Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime

Minister and Minister of Presidential Affairs in last August.

ADNOC Distribution Participates in “Yes to Work” Initiative for Second Consecutive Year

Aligned with Absher, an initiative

launched on the directives of His

Highness Sheikh Khalifa bin Zayed,

President of the UAE, ADNOC

Distribution’s engagement with

“Yes to Work” initiative came

as part of its efforts to boost the

participation by Emirati workforce

in the labour market. It also aimed

to articulate the company’s

leading role in the emiratisation of

supervisory positions at ADNOC

service stations throughout the

country. Towards, this priority,

ADNOC Distribution also offers

Rahal A Card which provides UAE

nationals working in the private

sector and students across the

country with a host advantages

including hands on training

opportunities across ADNOC

Distribution service stations and

facilities.

This year, the Training and Career

Development Department at the

company, in coordination ACTVET,

attracted nearly 19 students from

ACTVET to work at ADNOC Oasis

within various services stations

across Abu Dhabi city. Aimed at

developing the professional skills

of trainees, these training gave

students an opportunity to acquire

new skills and utilise holidays for

self-development.

Dr. Abdulla Al Hashimi, Career


COMMUNITY SERVICE

Training & Professional Development

Department Manager at ADNOC

Distribution, said: “Every year,

ADNOC Distribution trains a large

number of students in various

disciplines as part of its training

programmes including “Yes to

Work” Initiative which was held

during this summer. In offering our

students training and development

opportunities, we give them broad

exposure to practical skills through

dealing with customers and help

them build successful careers.

Faisal Al Katheeri, a training

specialist at Training and Career

Development Department, added

that the department conducted

a two-day orientation session for

students accepted in the program

prior to their secondment to service

stations. During the orientation,

students were introduced to

ADNOC and its group of companies

including ADNOC Distribution, its

service station network as well as

the practices of safety, security,

customer service and customer

communication. In addition, they

were familiarised with the products

offered through ADNOC Oasis

stores and their sales activities.

Afterwards, trainees were assigned

to various locations based on their

individual training requirements.

Speaking about his experience of

working as a supervisor at ADNOC

Oasis, Rashid Mohamed Rashid Al

Habsi, who was trained at Al Zaab

795 service station said: “I really

enjoyed working at the ADNOC

service station and dealing and

interacting with customers from

diverse backgrounds. I was also

able to understand how these

stations operate, handle cash

payment, issue delivery receipts

and display products inside

the stores. It was a wonderful

experience to work at ADNOC

Oasis which helped me to improve

my professional career and I want

to encourage my colleagues to join

to work at ADNOC Oasis.

Describing his experience as a

challenging one, Ahmed Hasan

Bassam Hassan Abdul Qader,

another student who received his

training at Manaseer station said:

“At the beginning, it was a big

challenge for me to apply what I

had learned during the orientation

session, but thanks to the support

and motivation of other employees

and customers, I became more

confident and experienced in

customer service.

I have also learned a lot about

the responsibilities of employees

in performing their tasks and

ensuring food safety. I also got

valuable exposure to supplier

communication, resource management

and business development.

I thank god that I was able to develop

my skills and enrich experiences

through this initiative.”


DAY OF MY LIFE

Filling station attendants are integral part of ADNOC Distribution’s

workforce due to their important work at the frontline of ADNOC

Distribution’s service delivery value chain and daily interaction

with customers. To shed further highlight on these unsung

heroes, we conducted an interview with Mohamed Koni Faya,

who has been selflessly serving the company for over 25 years.

Mohamed Koni Faya (Shift Supervisor)

Beginning of Journey with ADNOC Distribution Mohamed started his journey with

ADNOC Distribution back in 1988 as

a filling station attendant at Al Bateen

station. He says: “I still remember

the number of vehicles that we used

to handle at the time. They rarely

exceeded 30 vehicles. Now that

number has nearly doubled, this

reflects the fact that UAE has grown

quickly.”

Mohamed continues: “I have witnessed

firsthand the care and involvement

of the government of the UAE in the

welfare of its citizens. Our senior

leadership at ADNOC Distribution,

under the stewardship of His

Excellency Abdulla Salem Al Dhaheri,

had a great impact on the recent

development of service stations and

the accelerated growth in its numbers.

When I first joined ADNOC Distribution

working at Al Bateen Station, service

stations were fairly basic; but they

have undergone a series of changes

and developments since then in

order to keep up with the country’s

development and the growing demand

of customers.”

His life’s milestones: Mohamed says that ADNOC

Distribution takes great care

to ensure the satisfaction of its

employees, which helped the

company to establish a loyal

customer base throughout the

years. Mohamed’s, whose hard

work and long service were not

unnoticed, now holds the position

of a shift supervisor. His promotion

did not only helped him advance

his career, but it also granted him

a decent life. His first check of

1500 AED helped him turn one of

his biggest dreams into reality by

building an expansive house in his

home country. He can also now

easily provide financial support to

his immediate and extended family

members.

One last word Mohamed continued: “I would like

to express my warmest gratitude

to ADNOC Distribution for their

continuous efforts towards providing

support and appreciating its

employees. In fact, I was honored a

few months ago in appreciation of my

dedication and hard work. I am happy

to say that I am saving the financial

reward I received for my long service

to fund a Hajj trip for me and my family,

God Wiling. I would like to thank

AFAQ Magazine for giving me this

opportunity to express my gratitude to

ADNOC Distribution.”

afaq magazine issue 4: oct - dec 2014

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