Agenda

• Microsoft Dynamics 365 Enterprise edition

• Service Entitlement

• Dual Use Rights

• Microsoft Dynamics 365 Business edition

• Microsoft Dynamics 365 (on-premises)

• Customer Transitions

MicrosoftDynamics 365

Common application platform: PowerApps, Microsoft Flow, Common Data Model

Microsoft AppSource

Operations Sales

Field

Service

Customer

Service

Sales

Field

Service

Customer

Service

Operations

• Optimized for 250+ Employees

• Comprises CRMOL and AX

• Online / On premises dual use rights

• 20 user minimum on AX related SKUs

• Optimized for 10-250 Employees

• Dynamics 365 for Financials

• Sales (future), Marketing (future), and

Customer Service (future)

• Cloud Only

• 300 seat maximum

CURRENT CRM COMPONENTS/PLAN 1 BIZ APPSNEW APP

$

CURRENT CRM + NEW APPS

PLAN 1 + OPERATIONS

$

CURRENT ‘AX7’

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Pla

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Dynamics 365, Enterprise Edition

ENTERPRISE PLANS 3RD PARTY

ADOBE MARKETING

CLOUD

UPDATED

Plans Provide Better Value When

1. Purchasing any App + PowerApps

2. Purchasing more than 1 app for a single user

3. A customer needs Plan 1 & qualifies for tiered pricing

Step up

1. Plan 1 Business Apps Plan 1

2. Operations Plan 2

*

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Apps

Pla

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$

READ DATA FROM ALL DYNAMICS 365 APPLICATIONS

SIMPLE & INCLUSIVE:

SHARE INSIGHTS

LOWER TCO:

INCLUDED IN ALL APPLICATIONS & PLANS

Mix and Match

Service

Dynamics 365, Enterprise Edition Service Overview

Sandbox 1 and 2

N/A

N/A 100 GB

To Dynamics 365 (On-Premises) To AX 2012 R3

Named Users & Devices

0

10

20

30

40

50

60

20 40 60 80 100

GB

S

USER SUBSCRIPTION LICENSES

Storage Capacity

Standard Default Storage Additional Storage

With Dual Use Rights: AX Server

Allows Access Via Dynamics Operations USL

Operations USL

Dynamics 365

for Operations

AX Client

Access License

AX Server

Client Access

License &

Server License

Included

With Dual Use Rights: Dynamics 365

Allows Access Via Dynamics 365 (on-premises)

Dynamics 365

USL

Dynamics 365

Dynamics 365

(on-premises)

CAL

Dynamics 365

Server

Client Access

License &

Server License

Included

You can have a mix of User and Device

subscription licenses.

Device Subscription License User Subscription License (USL)

Full App Functionality

• Optimized for 250+ employees

• Comprises AX and CRM/OL

• Online/on-premises dual-use

rights

• 20-user minimum on offers which

include AX

• Optimized for 10-250 employees

• Dynamics 365 for Financials

• Sales (future), Marketing (future),

Customer Service (future)

• Cloud only

• Max 300 seats

Dynamics 365, Business Edition Plan(coming soon)

Sales

(coming soon)

Marketing

(coming soon)

Customer Service

(coming soon)

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Team Members value:

• Simple and inclusive:

• Included in all applications and the Business Edition Plan

Online vs. On-premises:

Dynamics 365 (On-premises) Packaging Summary

Existing SKUs replaced by Dynamics 365 (On-premises) SKUs as of December 1, 2016

Essential CAL

Current CRM Applications

Professional CAL Sales

Customer Service

Basic CAL Sales

Customer Service

Team Members

Workgroup SVR Retiring

CRM Server Included with CAL

Dynamics 365 (On-premises) ServersDynamics Server licenses are no longer sold separately;

they’re now included with CALs and USLs licenses.

New

Existing

All

AX

customers

What does that mean for customers?

EA and EAS customers with an existing subscription or agreement that includes Dynamics can add additional seats under current contract terms

What happened to existing Dynamics CRM Online (CRMOL) & Dynamics AX (AX7) SKUs?

Dynamics CRM Online and Dynamics AX cloud SKUs have been replaced with Dynamics 365 SKUs

Dynamics CRM Online to 365 Transition

Existing Dynamics CRM Online customers get transition pricing to Dynamics 365 at renewal

Available in EA, MPSA, CSP and MOSP

2.5 Eligibility for Qualified OffersCustomers renewing an agreement with Microsoft Dynamics CRM Online or Microsoft Dynamics AX Subscription Licenses as of November 1, 2016 or later may acquire Microsoft Dynamics 365 Online Services Qualified Offer in agreement renewals before October 31, 2019.

Source: December 2016 Product Terms

Enterprise Plan 1

Professional Sales

Customer Service Plan 1

BasicSales

Customer ServicePlan 1

Team Members

Field Service Add-on Field Service Plan 1

Proj Service Add-on Project Service Au. Plan 1

Social Engagement Included in above Apps & Plan 1

Essential

Emp. Self Service

Customer Scenario: CRMOL customer at mid-term of EA is paying subscription

1. Add new users with current CRMOL SKU at locked in pricing during the agreement

2. At renewal, customer moves all users to Dynamics 365 SKUs (Plan 1, in this scenario)

Signing (Q4) First Anniversary Second Anniversary

Current EA

50 CRMOL Ent USL50 CRMOL Ent USL 150 CRMOL Ent USL

Anniversary

Next EA

Renewal

150 Dyn. 365 Plan 1 USL

Add 100 Users1

2

Signing (Q4)

Customer Scenario: AX 2012 customer at mid-term of EA is paying L/SA and wants to transition to Dynamics 365

1. Add Cloud add-ons to access Cloud any time during their agreement

2. At renewal, keep paying both SA and Cloud add-on SKU.

OR

2. At renewal drop both SA and Cloud add-on SKU and add From SA offers.

First Anniversary Second Anniversary

Current EA

250 AX Ent CAL L/SA250 AX Ent CAL L/SA 250 AX Ent CAL L/SA

Anniversary

Next EA

Renewal

250 Ent Plan 2 Cloud Add-on 250 Ent Plan 2 Cloud Add-on1

2

• Cloud add-on: At any anniversary or renewal, the customer has the option to drop the Cloud add-on

and continue with on-premises since they maintained their SA

• From SA: Customers can use the SA Reattach Program if they want to go back on-premises

250 AX Ent CAL SA

250 Ent Plan 2 Cloud Add-on

2 250 Ent Plan 2 From SA

• Only SA payments on successor licenses will be needed at renewal

CRM On-premises Licenses Dynamics 365 Plan 1 Business App On-premises

SKU

Customer Scenario: CRM On-premises customer renews their EA and is granted successor licenses using

Dynamics 365 On-premises SKUs with transition pricing

1. CRM Pro licenses receive grant for Dynamics 365 for Sales and Dynamics 365 for Customer Service

2. CRM Essential licenses receive grant for Dynamics 365 for Team Members (OP)

3. Customer only pays SA on the new licenses, and receives discounted pricing with transition SKUs

Current EA

250 CRM Pro CAL L/SA

Next EARenewal

250 Dynamics 365 Sales CAL SA

500 Dynamics 365 Team Members SA

500 CRM Essential CAL L/SA

250 Dynamics 365 CS CAL SA

Enterprise & Business

Edition Pricing and

Licensing Guides