agenda item # 10a jason m. bielawski, assistant village

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AGENDA ITEM # 10A

AGENDA ITEM EXECUTIVE SUMMARY Village Board Meeting

March 26, 2018

Item Title: Master Services Agreement – Comcast Enterprise Services Staff Contact: Jason M. Bielawski, Assistant Village Administrator VILLAGE BOARD ACTION Adopt a resolution authorizing the Village Administrator to sign a Master Services Agreement and Enterprise Services Sales Order Form with Comcast Cable Communications Management, LLC for ethernet dedicated internet service and ethernet private local area network service. Executive Summary: The FY 2018 budget includes funding for upgrading the Village’s internet service as well as the connections between various Village facilities including: Botterman and Devlin Treatment Plants, Public Works, and the Train Station. Attached is a diagram showing the current topography of the Village’s IT network. The current design is undersized and lacks adequate resiliency, scalability and to some extent security, which results in overall degraded network performance. Village staff undertook an RFP process to solicit proposals from communications service providers for a “turnkey” solution that would provide major performance and security improvements across the Village’s network through highly secure scalable ethernet/fiber internet and data services. Specifically, the Village requested internet service at the Police Department and fiber connections from Botterman and Devlin Treatment Plants, Public Works, and the Train Station back to the Police Department. Attached is a diagram that shows the proposed topography of the Village’s IT network. The Fire Department and Village Hall are already connected to the Police Department through Village owned fiber. Four providers expressed an interest in the Village’s RFP process. Of the four providers, two submitted proposals, one submitted a proposal that was deemed insufficient, and another chose not to submit a proposal. Comcast submitted the lowest cost proposal with a monthly recurring cost of $2,800. The other proposal from Call One has a monthly recurring cost of $4,755. Staff met with representatives from Comcast to review its proposal and discuss project implementation, technical specifications, and service level objectives. Staff and the Village’s IT consultant have deemed Comcast to be the most responsible bidder and recommend that the Village Board accept their proposal for

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ethernet dedicated internet service and ethernet virtual local area network (LAN) service for a term of 60 months in the amount of $2,799.92 per month. Staff is currently finalizing the overall network design with Comcast representatives to ensure it is providing the most resilient, flexible, and scalable features within the budgeted about of $2,800 per month. Comcast will be required to install private ethernet/fiber to each Village facility. The construction and installation process, which will include directional boring, running cable into each facility and installing Comcast network switches, will be managed by Comcast directly. There are no upfront construction costs that will be passed along to the Village. The Village will not be responsible for a monthly payment until the build out, testing, and configuration is complete, which is targeted for August 1, 2018. Implications: Is this item budgeted? Yes, the 2018 budget includes funding for this project. As the attached cost comparison details, the budget for internet service and private ethernet service is $2,800 per month. Any other implications to be considered? The Village will be responsible for purchasing switches for routing local area network traffic amongst the various points (Botterman Treatment Plant, Devlin Treatment Plant, Public Works, and Train Station) and within the main point at the Police Department. This equipment is estimated to cost $10,000 and will be paid for through the Information Technology Fund. These switches, as well as the ethernet connections between the facilities, will also be utilized by the Village’s new phone system, which is scheduled to be replaced this year. Attachments: Cost Comparison Resolution Master Services Agreement Comcast Enterprise Services Sales Order Form

RESOLUTION NO. 2018 –

A RESOLUTION AUTHORIZING THE VILLAGE ADMINISTRATOR TO SIGN A MASTER SERVICES AGREEMENT AND ENTERPRISE SERVICES SALES ORDER

FORM WITH COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC FOR ETHERNET DEDICATED INTERNET SERVICE AND ETHERNET PRIVATE LOCAL

AREA NETWORK SERVICE

WHEREAS, the corporate authorities of the Village of Roselle deem it in the best interests of the Village to enter into an agreement with Comcast Cable Communications Management, LLC for ethernet internet and local area network services; and WHEREAS, the agreement is for a 60-month term; and NOW, THEREFORE, be it resolved by the Mayor and Board of Trustees of the Village of Roselle that the Village Administrator is hereby authorized to sign that certain “Master Services Agreement and Enterprise Services Sales Order Form with Comcast Cable Communications Management, LLC for ethernet dedicated internet service and ethernet private local area network service” which is attached hereto and incorporated as fully set forth as Exhibit A.

ADOPTED this 26th day of March, 2018 AYES: NAYS: ABSTAIN: ABSENT: __________________________ Andrew J. Maglio, Mayor ATTEST: ____________________________ Patricia Burns, Village Clerk

Police Department

Comcast—75Mbps/15 Mbps

At&t—24 Mbps/3 Mbps

Email system, main phone

system, and all other network

systems and data storage Public Works

Microwave link—54 Mbps (network traffic and

internet access)

T1 line — 1.5 Mbps (voice traffic only)

Phone system ed into main phone system and

Public Works data server

Internet

Devlin Treatment Plant

Comcast—27 Mbps/7 Mbps

Stand alone phone system and wastewater

SCADA data

Internet

Train Sta on

Comcast—25 Mbps/10 Mbps

Video surveillance cameras

Radio connec on

VPN Tunnel

for network

traffic

Bo erman Treatment Plant

Stand alone phone system and no

internet or network connec ons

CURRENT DESIGN

VPN tunnel for net-

work traffic

Police Department

Comcast: 100 Mbps/100 Mbps

Email system, main phone sys-

tem, and all other network

systems and data storage

Public Works


Internet

Devlin Treatment Plant


Train Sta on


Bo erman Treatment Plant


PROPOSED DESIGN

Comcast Network

Provides dedicated

capacity

Location Internet T1 Location Internet T1Police $190 - Police $1,431 -Devlin $135 - Devlin $375 -Public Works - $280 Public Works $375 $0Train Station $155 - Train Station $309 -Botterman - - Total Monthly Botterman $309 - Total Monthly

$480 $280 $760 $2,800 $0 $2,800

Location Internet T1 General Fund $1,931.99Police $1,200 - Water $420.00Devlin $600 - Sewer $420.00Public Works * $280 Parking Lots $28.00Train Station $150 - $2,800Botterman $600 - Total Monthly

$2,550 $280 $2,830

replacement microwave radio

IT Fund % Split

Current Monthly Costs Proposed Monthly Cost

Budgeted Monthly Cost

*budget included $20,000 for purchasing

Email:

Cell:

Address 2:

CUSTOMER INFORMATION

The Customer referenced above may submit Sales Orders to Comcast during the Term of this Agreement (“MSA Term”). Afterthe expiration of the initial MSA Term, Comcast may continue to accept Sales Orders from Customer under the Agreement, orrequire the parties to execute a new MSA.

Primary Contact Address Information

Fax:

MSA ID#:

Primary Contact:

Services are only available to commercial customers in wired and serviceable areas in participating Comcast systems (and maynot be transferred). Minimum Service Terms are required for most Services and early termination fees may apply. ServiceTerms are identified in each Sales Orders, and early termination fees are identified in the applicable Product SpecificAttachments.

Phone:

The Agreement shall terminate in accordance with the General Terms and Conditions. The General Terms and Conditions andPSAs are located at http://business.comcast.com/enterprise-terms-of-service/index.aspx(or any successor URL).Use of theServices is also subject to the High-Speed Internet for Business Acceptable Use Policy (“AUP”) located athttp://business.comcast.com/customer-notifications/acceptable-use-policy (or any successor URL), and the High-Speed Internetfor Business Privacy Policy (Privacy Policy”) located at http://business.comcast.com/customer-notifications/customer-privacy-statement (or any successor URL). Comcast may update the General Terms and Conditions, PSAs, AUP and Privacy Policyfrom time to time upon posting to the Comcast website.

Title:

Customer Name:

State:

Zip Code:

Address 1:

BY SIGNING BELOW, CUSTOMER AGREES TO THE TERMS AND CONDITIONS OF THIS AGREEMENT.

MSA Term:

This Master Service Agreement ("Agreement") sets forth the terms and conditions under which Comcast Cable CommunicationsManagement, LLC and its operating affiliates (“Comcast”) will provide communications and other services (“Services”) to theabove Customer. The Agreement consists of this fully executed Master Service Agreement Cover Page (“Cover Page”), theEnterprise Services General Terms and Conditions (“General Terms and Conditions”), any written amendments to theAgreement executed by both parties ("Amendments"), the Product-Specific Attachment for the applicable Services (“PSA(s)”)and each Sales Order accepted hereunder (“Sales Orders”). In the event of any inconsistency among these documents,precedence will be as follows: (1) this Cover Page (2) General Terms and Conditions, (3) PSA(s), , and (4) Sales Orders. ThisAgreement shall be legally binding when signed by both parties and shall continue in effect until the expiration date of anyService Term specified in a Sales Order referencing the Agreement, unless terminated earlier in accordance with theAgreement.

City:

Signature:

COMCAST USE ONLY (by authorized representative)

Date:

CUSTOMER SIGNATURE (by authorized representative)

Date:

Title:

Name:

Signature:

Name:

Title:

Sales Rep:

Sales Rep Email:

Region:

Division:

IL-410287-swebb

[email protected]

IL

Village of Roselle

60172

Central

31 S. Prospect Street

60 months

[email protected]

Roselle

Assistant Village Administrator

(630) 671-2810

Jeremy Lee

Jason Bielawski

Chicago

http://business.comcast.com/terms-conditions-ent/Enterprise_Services-General-Terms-Conditions

COMCAST ENTERPRISE SERVICES SALES ORDER FORMAccount Name:

Primary Contact:Title:

Address 1:Address 2:

SUMMARY OF CHARGES (Details on following pages)

Service Term (Months):

SUMMARY OF SERVICE CHARGES*

Total Trunk Services Monthly Recurring Charges:

Total Ethernet Monthly Recurring Charges:

Total Monthly Recurring Charges (all Services):

Total Ethernet Standard Installation Fees*:Total Trunk Services Standard Installation Fees:

Total Standard Installation Fees (all Services):

GENERAL COMMENTS

MSA ID#: SO ID#:

City:State:

Zip:

Phone:Cell:

Email:Fax:

SUMMARY OF STANDARD INSTALLATION FEES

Total Custom Installation Fee:Amortized Custom Installation Fee

Village of Roselle IL-410287-swebb IL-410287-swebb-10766688

Jason Bielawski

31 S. Prospect Street 60172

RoselleIL

[email protected]

(630) 671-2810

60

$ 0.00

$ 2,799.92

$ 2,799.92

$ 0.00

$ 0.00$ 0.00

CUSTOMER INFORMATION (for notices)

*Note: Charges identified in the Service Order are exclusive of maintenance and repair charges, and applicable federal, state, and local taxes, USF fees, surcharges and recoupments (however designated). Pleaserefer to your Comcast Enterprise Services Master Services Agreement (MSA) for specific detail regarding such charges. Customer shall pay Comcast one hundred percent (100%) of the non-amortized CustomInstallation Fee prior to the installation of Service.

Total Off-Net Monthly Recurring Charges: $ 0.00 Total Off-Net Standard Installation Fees: $ 0.00

SUMMARY OF CUSTOM INSTALLATION FEES

$ 0.00$ 0.00

03/19/2018Contract Generated Date:Allowable Contract Date:

SUMMARY OF EQUIPMENT FEES

Total Monthly Recurring Trunk Services Equipment Fees: $ 0.00Total Monthly Recurring Ethernet Equipment Fees: $ 0.00

Total Monthly Recurring Equipment Fees (all Services): $ 0.00

This Comcast Enterprise Services Sales Order Form ("Sales Order") shall be effective upon acceptance by Comcast. This Sales Order is made a part of the Comcast Enterprise Services Master Services Agreement,entered between Comcast and the undersigned and is subject to the Product Specific Attachment for the Service(s) ordered herein, located at http://business.comcast.com/enterprise-terms-of-service/index.aspx, (the"Agreement") . Unless otherwise indicated herein, capitalized words shall have the same meaning as in the Agreement.

AGREEMENT

Comcast Business Class Trunking Service may have the E911 limitations specified below:

E911 NOTICE

• The National Emergency Number Association (NENA), a 911 industry organization that makes recommendations for standardized services relating to E911, has issued guidelines that state “The PBX owner isresponsible for creating customer records, preferably in NENA standard format, that identify caller locations.” To facilitate Customer’s compliance with these guidelines and with associated state and local requirementsrelated to provision of Automatic Location Information (ALI) for E911 services, Comcast offers two options: a. Comcast will send to the ALI database or Subscriber Location Database (SLDB) the main billing telephone number and the main address provided by Customer; or b. Customer may choose to sign up for up to 10 Emergency Location Information Numbers (ELINs) that Customer could assign to zones within Customer’s premises that would be separately identified to the E911call taker. The location information, such as a specific floor, side of a building, or other identifying information, could assist emergency responders to more quickly reach the appropriate location. Customer is solelyresponsible for programming it’s PBX system to map each station to one of these numbers, and for updating the system as necessary to reflect moves or additions of stations within the premises. Comcast will sendthe assigned ELINs to the ALI or SLDB database, as is appropriate.• Many jurisdictions require businesses using multi-line telephone systems to program their systems to transmit specific location information for 911 calls. Customer bears sole responsibility to ensure that it identifiesand complies with all such requirements. In any event, if Customer does not maintain E911 records in a timely and accurate manner, the E911 call taker may not receive proper location information, and emergencyresponders may be delayed or even prevented from timely reaching the caller’s location.• Battery Back Up - The Integrated Access Device (IAD) provided by Comcast is not equipped with battery backup. It is Customer’s responsibility to ensure adequate back-up power is provided to ensure servicecontinuity during a power outage, as employees would otherwise be unable to use the Services, including dialing 9-1-1, when power is unavailable.• Calls using the Service, including calls to 911, may not be completed if there is a problem with network facilities, including network congestion, network/equipment/power failure, or another technical problem.• All questions should be directed to 1-800-391-3000. E911 Service, Private Branch Exchange, and Direct Inward Dial Service.

By signing below, Customer acknowledges, agrees to and accepts the terms and conditions of this Sales Order.

COMCAST USE ONLY (by authorized representative)

Date:

Signature:

Name:

Title:

Date:

[email protected]

Sales Rep:Signature:

Division:

ChicagoTitle:

Central

Region:

Jeremy Lee

Sales Rep E-Mail:Name:

CUSTOMER USE ONLY (by authorized representative)

http://business.comcast.com/terms-conditions-ent/Enterprise_Services-General-Terms-Conditions

Service Term (Months):

MSA ID#:

Account Name:

COMCAST ENTERPRISE SERVICES SALES ORDER FORM

ETHERNET SERVICES AND PRICING

Village of Roselle

IL-410287-swebb

60

IL-410287-swebb-10766688

Date:

SO ID#:

March 19, 2018

Short Description ofService:

Solution Charges

Line Request DescriptionActionService

Location Z*Tax

JurisdictionMonthly One-TimeService(s)

ServiceLocation A*

ComcastMetro

PerformanceTier**

1 Add $ 0.00New PortEDI-ENI-10100

103 SPROSPECT ST--Village ofRoselle103 SPROSPECT ST

$ 0.00

2 Add $ 251.38New PortENIGIGE


$ 0.00GreaterChicago

3 Add $ 1,129.50New 100 Mbps InterstateEDI-100


$ 0.00

4 Add $ 50.00New Static IP BlockIPv4 Static Address

Block /27 (30)


$ 0.00

5 Add $ 251.38New 25 Mbps

1401 CENTRALAVE-Village ofRoselle1401 CENTRALAVE

InterstateEVPL-BASIC-25


$ 0.00PT1


474CONGRESSCIR N--Villageof Roselle474CONGRESSCIR N



$ 0.00PT1


540 E IRVINGPARK RD-Village ofRoselle540 E IRVINGPARK RD



$ 0.00PT1


720 Rush St--Village ofRoselle720 RUSH ST



$ 0.00PT1

9 Add $ 0.00NewEquipment

FeeEQP FEE


$ 0.00

10 Add $ 58.01New PortENI10100

1401 CENTRALAVE-Village ofRoselle1401 CENTRAL


Solution Charges

Line Request DescriptionActionService

Location Z*Tax

JurisdictionMonthly One-TimeService(s)

ServiceLocation A*

ComcastMetro

PerformanceTier**

AVE


FeeEQP FEE

1401 CENTRALAVE-Village ofRoselle1401 CENTRALAVE

$ 0.00





FeeEQP FEE


$ 0.00





FeeEQP FEE


$ 0.00





FeeEQP FEE


$ 0.00

* Services Location Details attached $ 2,799.92 $ 0.00 Total**Performance Tier Matrix Attached (For On-Net to On-Net or On-Net to Off-Net)$ 0.00

Service Charges:

Equipment Fees:

COMCAST ENTERPRISE SERVICES SALES ORDER FORM

SERVICE LOCATION DETAIL INFORMATION

Date:March 19,2018

MSA ID#: IL-410287-swebb SO ID#:IL-410287-swebb-10766688

Account Name: Village of Roselle

LineLocation

Name / SiteID

Address 1 Address 2 City StateTechnical /

Local ContactPhone #

Zip CodeTechnical /

LocalContactName

Technical / LocalContact Email

Address

TechnicalContactOn Site

(Yes/No)

DeMarcLocation

Extend toDeMarc(Yes/No)

InsideWiring

(Yes/No)

SatelliteLocation

(Y/N)

1

1401CENTRAL

AVE-Villageof Roselle

1401CENTRAL AVE

ROSELLE 60172Jason

Bielawski(630) 671-2810

[email protected]

YesIL No

2720 Rush St--

Village ofRoselle

720 RUSH ST ROSELLE 60172BrandonMcLinn

(630) [email protected].

usYesIL No

3

474CONGRESS

CIR N--Villageof Roselle

474CONGRESS

CIR NROSELLE 60172

BrandonMcLinn


usYesIL No

4

103 SPROSPECT

ST--Village ofRoselle

103 SPROSPECT ST

ROSELLE 60172BrandonMcLinn


usYesIL No

5

540 E IRVINGPARK RD-Village ofRoselle

540 E IRVINGPARK RD

ROSELLE 60172BrandonMcLinn


usYesIL No

agenda item # 10a jason m. bielawski, assistant village

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