* Agenda and Sessions are Subject to Change

Agenda | Monday, May 14, 2018

1

NICE Engage Platform

2

NICE Engage Platform

3

Workforce Management(NICE and inContact)

4

Workforce Management(NICE and inContact)

5

Workforce Management(NICE and inContact)

6

Quality Management (NICE and inContact)

7

Quality Management (NICE and inContact)

8

Nexidia Interaction Analytics

9

Nexidia Interaction Analytics

10

Advance Process Automation

11

Back Office Solutions

10:00 a.m. - 11:45 a.m. Under The Hood: Real-Time Authentication

FULL DAY TRACK NCSA Engage Delta From NIM: Crash Course

Fine Tune Your Forecast

Automating Schedule Changes

FULL DAY TRACK Making Workforce Management Work For You: Boot Camp

NICE Reporter Workshop

FULL DAY TRACK Making Quality Optimization Work For You: Boot Camp

Using Analytics Data to Enhance Call Center Performance and Quality

Driving Operationalization Using Workflows

Automation – The Next Generation

Impacting Back Office Operations with Desktop Analytics

11:45 a.m. - 1:00 p.m. Lunch

1:00 p.m. - 2:45 p.m. Under The Hood: Desktop Tagging and Desktop Triggering

FULL DAY TRACK NCSA Engage Delta From NIM: Crash Course

Staffing Tables: Plan for the Unplanned

Interpreting Intraday Results

FULL DAY TRACK Making Workforce Management Work For You: Boot Camp

Making The Move: From NICE Engage QM to NICE Quality Central

FULL DAY TRACK Making Quality Optimization Work For You: Boot Camp

Under The Hood: Nexidia Interaction Analytics

Introduction to Visual Query Builder

Meet The Experts: Advanced Process Automation

Optimizing Data Analysis for Back Office Performance Improvement

2:45 p.m. - 3:00 p.m. Break

3:00 p.m. - 4:45 p.m. Media Encryption and Secure Client Communication

FULL DAY TRACK NCSA Engage Delta From NIM: Crash Course

WebStation Suite from A to Z

Long Term Forecast / Personnel Planner: Planning for the Future

FULL DAY TRACK Making Workforce Management Work For You: Boot Camp

Advanced Form Designer

FULL DAY TRACK Making Quality Optimization Work For You: Boot Camp

Making The Move: From NICE Interaction Analytics to Nexidia Analytics

Custom Reporting Using Report Builder

Automation Center of Excellence (CoE) – Your key to success

10 Best Practices for Managing Back Office Performance

12

Performance Management

13

NICE inContact Personal Connection

14

NICE inContact Studio: Snippets and Integration

15

NICE inContact Studio: IVR Development

16

CXone Central

17

CXone User Hub

18

CXone Omnichannel

19

CXone Workforce Optimization Pro

20

NICE Uptivity

21

NICE Uptivity

22

General

10:00 a.m. - 11:45 a.m. A Manager’s Guide To Coaching The Coach

Personal Connection - Part 1

Scripting Using Snippets

FULL DAY TRACK Introduction to IVR Development

NICE inContact Central Administration

User Hub: Administration

inView Performance Management

QM Pro: Quality Management

NICE Uptivity Performance Management Overview

NICE Uptivity Administration and Troubleshooting

Value Realization Services – Maximizing the Value From Your Investment

11:45 a.m. - 1:00 p.m. Lunch

1:00 p.m. - 2:45 p.m. Coaching The Next Generation

Personal Connection - Part 2

Salesforce Integrations Scripting - Part 1

FULL DAY TRACK Introduction to IVR Development

NICE inContact Reporting

User Hub: Reporting

Omnichannel Analytics

WFM Pro: Workforce Management - Part 1

Getting the Most Out of NICE Uptivity

Expanding your NICE Uptivity System and Maximizing Screen Capture and OnDemand

Build With Us The Next Gen Education Portal

2:45 p.m. - 3:00 p.m. Break

3:00 p.m. - 4:45 p.m. Measuring Performance, Driving Results

Proactive XS Scripting

Salesforce Integrations Scripting - Part 2

FULL DAY TRACK Introduction to IVR Development

NICE inContact Workforce Intelligence

User Hub: Workforce Intelligence

Omnichannel Session Handling - Administration & Agent Experience

WFM Pro: Workforce Management - Part 2

NICE Uptivity Quality Management

NICE Uptivity Speech Analytics

API / Advanced Business Intelligence Reporting

* Agenda and Sessions are Subject to Change

Agenda | Monday, May 14, 2018

1

CXone Central

2

CXone User Hub

3

NICE inContact Personal Connection

4

Workforce Management(NICE and inContact)

5

Nexidia Interaction Analytics

6

NICE Uptivity

8:30 a.m. - 10:15 a.m. NICE inContact Central Administration

User Hub: Administration

Personal Connection - Part 1

Automating Schedule Changes

Using Analytics Data to Enhance Call Center Performance and Quality

NICE Uptivity Performance Management Overview

10:15 a.m. - 10:30 p.m. Break

10:30 p.m. - 12:15 p.m. NICE inContact Central Reporting

User Hub: Reporting

Personal Connection - Part 2

Fine Tune Your Forecast

Driving Operationalization Using Workflows

NICE Uptivity Administration and Troubleshooting

* Agenda and Sessions are Subject to Change

Selected Sessions Repeated from Monday

Agenda | Thursday, May 17, 2018