AIESEC UI 13/14

EDUCATIONAL

CYCLE PLAN

SECTOR FOCUSGCDP

(Global Community Development Program)

We decided to focus on GCDP sector, because it is shown already that our LC is on the Growth cycle. Because of that, we can sustain the standard and

development for this product while at the same time we keep running the GIP sector as well.

General Problems Regarding the Specific

Sectors

Top Reasons of PromotersSelf select issues (Level 2) Comments

Living diverse cultures and having a multi-cultural experience  Personal development plan

Personal goal setting

INCOMING EXCHANGE GCDP

Top Reasons of DetractorsSelf select issues (Level

2) CommentsCross-cultural working

experience Project have to lift important social issues; not organized

Personal development planVisible impact of the Job

Description

OUTGOING EXCHANGING GCDP

Top Reasons of PromotersSelf select issues (Level 2) Comments

Living diverse cultures and having a multi-cultural experience  Personal development planVisible impact of the project/organization

Top Reasons of DetractorsSelf select issues (Level 2) Comments

Support by host entity during the experience

 Support by home entity during the experience

CULTURAL SHAPING PLAN

KEY INITIATIVES• The Why of NPS & CEM is needed• Life Changing Experience

Exposure• Growth of AIESEC LC UI• Data & Numerical Analysis• Customer Consultancy

THE WHY OF NPS & CEM IS NEEDEDNPS is Net Promoter Score, this is use for analyzing the data from the Customer’s feedback. CEM (Customer Experience Management) is the strategy focuses on the operations and also the processes of a business around the needs of individual customer.

The Key Actions for Using NPS & CEM:

1. Implementation in Leadership Summit Session Person in Charge : LCP & Prog. Delivery Director Audience : Executive Board, Middle Manager Time : 22th of June 2013

2. Exchanger Summit Person in Charge : Program Delivery Team Audience : Internal Exchanger Team & Program

DeliveryTime : 1st Week of July

3. Local Conference Person in Charge : Director of Prog. DeliveryAudience : TMP/TLP MemberTime : April 2014

LIFE EXCHANGING EXPERIENCE EXPOSURE This plan is to help the exchange participant about their difficulties and also explain about the exchange process. Nevertheless, we also want them to feel appreciated by joining the events.

KEY ACTIONS1. Share My Story Session :

- in Local Meeting (once per Quarter) – bring EP (ICX or OGX)

to join the meeting - Social Media (once per Week)Person in Charge : Exchanger – IM &

Branding Audience : All Member

2. Thank You AIESEC Channel in Youtube (to share every single stakeholder in youtube channel)

Person in Charge : IM & Branding Team Audience : All Member Time : Once per Month

GROWTH OF AIESEC LC UIIn this by mean, that every single member of AIESEC LC UI should know about their LC’s growth through out the year. So that they will have the awareness to stabilize and also improve their LCs. Through members events, it will create a bigger bond with each member in AIESEC UI.

KEY ACTIONS1. Implementation in Leadership Summit Session

Person in Charge : LCP & Prog. Delivery Director

Audience : Executive Board, Middle Manager

Time : 22th of June 2013

2. Exchanger Summit Person in Charge : Program Delivery Team Audience : Internal Exchanger Team &

Program DeliveryTime : 1st Week of July

3. Local Conference Person in Charge : Director of Prog. DeliveryAudience : TMP/TLP MemberTime : April 2014

DATA & NUMERICAL ANALYSISIn this plan, we decided to review all the exchangers per quarter mostly on what we are focus on (GCDP) by using the NPS so that we can analyze the customer’s feed back. It is important for AIESEC UI to know the customer’s needs, that is why we are focusing on centralizing the CEM.

CUSTOMER’S FEEDBACK ANALYSIS OF NPS IN AIESEC UI (2012 - MAY 2013)

oGCDP Sector

iGCDP Sector

NPS Response Rate % Promoters52 22% 64%

NPS Response Rate % Promoters57 17% 66%

KEY ACTION1. Exchange Delivery Evaluation in

Organizational Development Review (Exchanger Week)

Person in Charge : GCDP & GIP Delivery Manager

Audience : TMP/TLP Member (Exchanger)Time : Per Quarter

CUSTOMER CONSULTANCY SYSTEMThis system is to the members of AIESEC who have difficulties and needs to contact AIESEC UI. And also help them by explaining them what they do no understand about in AIESEC UI circumstances.

KEY ACTIONS1. AIESEC UI Call Center

Person in Charge : Program Delivery TeamAudience : All CustomerTime : 4 times in a Month

2. AIESEC UI Physical Consultancy Program Person in Charge : Program Delivery Team Audience : All Customer Time : Once per Month

OPERATION EDUCATION PLAN

TRAINING ACTIVITIES• Process Improvement & Product

Development Program• Fire fighting• Response Rate

PROCESS IMPROVEMENT & PRODUCT DEVELOPMENT

By these training will help the members to increase their knowledge on improving their skills and also their ability that they never knew they can. It will help to improve their leadership skills as well.

KEY ACTIONS1. Sales Culture Training

Objective : to build sales intensity in order delivering high quality service in terms of raising

– matching process Person in Charge : Educational Manager of HR Audience : All Member Timeline : August 2013 & February 2014

2. Project Management Training Objective : to increase the project knowledge

and flowPerson in Charge : Educational Manager of HR Audience : All MemberTimeline : 1st week of July

3. Legal Management TrainingObjective : to increase the project

system in terms of legality and sustainability of legal system

Person in Charge : Educational Manager of HR

Audience : All MemberTimeline : October 2013

4. Apprentice Exchange ProgramObjective : to increase the exchange

operational within the newies utilization and CEM also NPS Mindset system

Person in Charge : Educational Manager of HR

Audience : All Member Timeline : May 2013 – July 2013

FIRE FIGHTINGFire Fighting means that the Exchange Participant is entitled to need help about their exchange process and by providing them to attend these events.

KEY ACTIONS

1. Project Management Training Objective : to increase the project knowledge and flowPerson in Charge : Educational Manager of HR Audience : All MemberTimeline : 1st week of July

2. Legal Management TrainingObjective : to increase the project system in terms of legality and

sustainability of legal system Person in Charge : Educational Manager of HR Audience : All MemberTimeline : October 2013

RESPONSE RATEThe response rates indicates of how much percentage of rate response according to the AIESEC LC UI events. We can be able to calculate the rate of the member of returning application of big numbers of applicants.

KEY ACTIONS1. Sales Culture Training

Objective : to build sales intensity in order delivering high quality service in terms of raising – matching process

Person in Charge : Educational Manager of HR Audience : All Member Timeline : August 2013 & February 2014

2. Legal Management TrainingObjective : to increase the project system in terms of legality

and sustainability of legal system Person in Charge : Educational Manager of HR Audience : All MemberTimeline : October 2013

THANK YOU!( FOR MORE INFO CHECK OUR WIKI ON MYAIESEC.NET)