[aiim16] leaning into the future: what the h*** is an information professional amidst all this...

LEANING INTO THE FUTURE: Amidst all of this disruption,

what the H*** is an Information Professional

and why should anyone care?

1996: The Technology Landscape

1996: Jurassic Web

For following slides – http://www.slate.com/articles/technology/technology/2009/02/jurassic_web.html

1996: Jurassic Web Only 20 million

American adults had access

to the Internet.

1996: Jurassic Web Something called

a “blog” was still

3 years away.

1996: Jurassic Web 99% phone users

did not find text messaging

to be of any use.

1996: Jurassic Web The first iPhone was still 11 years away.

1996: Jurassic Web Microsoft's Office 97 was

published in December 1996 on

a CD ROM but also on a set of 45 3½-inch floppy disks.

1996: Jurassic Web There's no YouTube,

Huffington Post, Google, Twitter,

Facebook, or Wikipedia.

And this prescient voice, one month before I joined AIIM…

“Despite the euphoria of Internet enthusiasts and the hyped-up selling palaver of some web services providers, we remain uncertain as to the long-run substantive benefits the Internet will bring to businesses and to individual users.” --AIIM Inform Magazine, April 1996

“It’s tough to make predictions, especially about the future.”

So what the heck is this thing called AIIM about, anyway?

3 words.

People. Process. Technology.

A short (very) history of information professionals…

1996-2006

People. Process. Technology. How can we

automate content intensive,

complicated, mission-critical

processes?




processes?

Complex, custom and expensive

implementations.

No standard body of knowledge;

technology expertise lodged in the consulting

community.




processes?

Complex, custom and expensive

implementations.

No standard body of knowledge;

technology expertise lodged in the consulting

community.

Solutions are difficult to use and

require lots of training, but who

cares because the people who use it

are specialists anyway and are

only a tiny % of our knowledge workers.

“Professionalism” in this world… Gurus

Techies Line of

Business execs

Everybody Else (i.e., users)

ARMA = CRM AIIM = MIT + LIT

People. Process. Technology. Focus on content

intensive, complicated,

mission-critical processes.

IT people, it is mission critical

that you make this pain go away.

Complex and custom

implementations.

AIIM introduces standardized ECM

training and certificates and

follows with ERM, BPM, SharePoint,

etc.

Solutions are difficult to use and

require lots of training, but who

cares because the people who use

them are specialists and are only a tiny % of our

knowledge workers, anyway.

“Professionalism” in this world… Gurus

Techies Line of

Business execs


ARMA = CRM AIIM = MIT + LIT

PRACTITIONER SPECIALIST

MASTER

An epiphany in 2010.

Could this be the professional of the future?

Gurus

Techies Line of

Business execs


CIP!

It didn’t really pan out that way.

The CIP in Practice Gurus

Techies Line of

Business execs


CIP!

Meanwhile, back in the real world, a lot of “stuff”

was going on.

CLOUD AND MOBILE are creating an expectation of

anywhere, anytime access and

transforming how we engage with customers

and employees.

CONSUMERIZATION is transforming what users expect from applications

and how we deliver them.

We are now in the era of user-centric IT.

THE INTERNET OF THINGS is generating

massive amounts of new data and information,

creating enormous new challenges and opportunities.

CONSUMERIZATION CLOUD AND MOBILE INTERNET OF THINGS

The Three Disrupters

And this “stuff” is accelerating…

Klaus Schwab World Economic Forum, 2016:

"The speed of current breakthroughs has no historical

precedent."

Steven Kotler: "For the first time in history, the world’s leading experts

on accelerating technology are

consistently finding themselves too

conservative in their predictions…"

Dion Hinchcliffe: “The old days of doing it all ourselves using traditional IT projects are receding and even counterproductive much of the time.”

The Indicators of Accelerating Digital Disruption:

MINDSETS – MESSAGES – MONEY – MACHINES

MINDSETS – How Do We Look at Things?

“I’ll set up a meeting with IT.” “How can I do it myself?”

‘How do I control information?”

“How do I set information free?”

Updating legacy Rolling out apps

LIFE AT THE EDGE LIFE IN THE MAINSTREAM


MESSAGES – What Stories Do We Tell?

SHAREPOINT SLACK

TELLER DEPOSITS = $.65 EACH

MOBILE DEPOSITS = $.03 EACH

IT Heroes = EFFICIENCY IT Heroes = INNOVATION



MESSAGES – What Stories De We Tell?

SHAREPOINT SLACK

TELLER DEPOSITS = $.65 EACH

MOBILE DEPOSITS = $.03 EACH

IT Heroes = EFFICIENCY IT Heroes = INNOVATION



MONEY – Where Do We Spend Our Money?

GM VALUATION = $55 BILLION

UBER VALUATION = $68 BILLION

Physical -> Digital Digital -> Physical

GDP Korea = $1.3 T FB, AMZN, AAPL, GOOG = $1.3 T



MACHINES – What Technology Are We Using?

ON-PREMISE CLOUD

PC is the LEGO MOBILE is the LEGO

Build and Develop Configure and Connect



The Business Problems Created by This Radical Disruption…

AUTOMATION SECURITY AND GOVERNANCE INSIGHT

What is the net impact of this on People, Process, and

Technology?

People. Process. Technology. Process owners can

implement their own solutions.

Business processes

must be appified.

Everything begins with mobile.



Business processes

must be appified.


Configure/connect and mobile skills

key.

End of perimeter-based security.

Massive legacy

drag.



Business processes

must be appified.


Configure/connect and mobile skills

key.

End of perimeter-based security.

Massive legacy

drag.

Usability is everything.

Even individual

users can implement their own solutions.

Blurring of lines

between home and the office.

All of which translates into these kinds of questions.

Why should I automate

invoice processing?

How do I comply with

SarBox?

How can I prove

process integrity?

PROCESS


invoice processing?


SarBox?

How good is this

vendor’s solution?

How can I prove

process integrity?

What solution will work

best?

Will this vendor be viable in 5

years?

TECHNOLOGY

PROCESS


invoice processing?


SarBox?

How good is this

vendor’s solution?

How can I prove

process integrity?

Where should I put my stuff?

Can work where and

how I want?

What solution will work

best?

Will this vendor be viable in 5

years?

Do I have what I

need to do my job?

PEOPLE TECHNOLOGY

PROCESS

Who now owns the big picture? Who provides the adult

supervision to all of this?

Who acts as the translator/bridge

between People, Process, and

Technology?


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