Andrea Chiappe, CIP

CHANNEL YOUR INNER JEDI

5 Key Strategies Taken from Star Wars

Andrea Chiappe, CIP

CHANNEL YOUR INNER JEDI

5 Key Strategies Taken from Star Wars

Andrea Chiappe, CIP

CHANNEL YOUR INNER JEDI

5 Key Strategies Taken from Star Wars

Select * from solutions where features @?’{“Faster Results”, “Beautiful UX”, “Easy Sharing”, ”Plays Nice”, ”Modern”}’

Propeller Head

What I Do

Select * from solutions where features @?’{“Faster Results”, “Beautiful UX”, “Easy Sharing”, ”Plays Nice”, ”Modern”}’

Propeller HeadPropeller Head

Select * from solutions where features @?’{“Faster Results”, “Beautiful UX”, “Easy Sharing”, ”Plays Nice”, ”Modern”}’

The Rebel Alliance

The Empire

MONOLITHICHEIRARCHAL ORGANIZATION

STATICSILO

SERVICES BASEDFLAT ORGANIZATIONFLEXIBLEPLAYS NICE

MANAGING INFORMATION IS A STRATEGY

tactical

strategy

See the challenge for what it really is…

Choose WiselyDoes this strategy solve a problem or does it further complicate things for the user?Is it useful? Are you just flexing your “inventor brain?”

What are the business implications of this strategy?

Communication

• Fluent in 7 million forms of communication• Assists in etiquette, translation and customs• Battery powered• Designed to interact with organics

Vision

Mission

Values

Goals

Strategies

Tactics

Action plans

The different questions answered at each stage might be as follows:

  Questions to be answered

Example

Vision Where are we going? A vibrant rural economy driven by value-added agriculture.

Mission Why do we exist?Who do we serve?How do we bring value?

To create and facilitate the development of value-added agricultural businesses.

Values What do we stand for? Sustainable production, empowerment of smallholders

Goals What are we trying to achieve?

Use local farmer leaders with business development skills to develop the businesses.

Strategies How are we going to progress?

Create a membership of twenty farmers by February 1.

Tactics What do we need to do? Form a membership committee to recruit local farmer leaders. Identify forty farm leaders in the area. List their qualifications. Contact them individually with the expectation that half of them will join.

Action plans How will we do it?Who will take responsibility for each action?When will they do it by?

Change

OPERATIONAL EFFICIENCIES

DEFINING VALUE EVERY ORGANIZATION WEIGHS THE DRIVERS FOR AN INFORMATION MANAGEMENT STRATEGY

DIFFERENTLY

COST OPTIMIZATION

DIGITAL BUSINESS

Running the business through cost avoidance or reduction

Transforming the business by treating content and information as an asset, encouraging collaboration and decision making and creating new business opportunities

Growing the business via measurable productivity increases

COMPLIANCE & GOVERNANCEMeeting regulatory compliance requirements and supporting business continuity

ORGANIZATIONS VALUE INFO MANAGEMENT IN MANY WAYS

Strategic Personas

Transformation

Transformation Journeys

We are all at different places.Our journeys should be continuously moving forward.

Managing information is not a set it and forget it thing.

EXPERTJUST

STARTINGGETTING

BY

Habituation

The diminishing of a physiological or emotional response to a frequently repeated stimulus.

#SuperSadFace

Think younger…. the more we are exposed the more we get used to it… get away from lifetime

of habits and feel the problems again…

Step back

WAY back

Enterprise

Visibility

IntelligentProcessesFlexible

Infrastructure

OptimizedConsolidation

UsableExperiences

Improved use of automation intelligence in processes

Intelligent Content NetworkReliability and usability

High availability and scalableDelivered as services

Connect or Replace Historical software solutionsMultiple platforms

Objectives

VISUALIZE

INDIVIDUALIZE

MODERNIZE INTEROPERA

TE

AUTOMATE

Self-service app stores, robust enterprise life cycle capabilities,

curated view of info and content, simple UX

Intelligent layer on historical archivesSeamless Integration

Analytics, Auditing, and reporting

INCREASE TRANSPARENCY

INSPIRE COLLABORATION

IMPROVE EFFICIENCY

Basic Workflow

1. Insurance Carrier Sends Information to a Processing Company

•Information comes in digital and physical formats• Information consists of standard medical bills, text-based documents,

pictures and hand-written notes.

2. Company Accepts Information For Processing• Information gets manually sorted, digitized/scanned, annotated and

entered into company’s system• Information gets transferred from the imaging system into appropriate

product to be validated, analyzed, repriced and prepared for negotiations.

3. Company Provides Recommendations to the Insurance

Carrier on Further Actions and Payment Amount

Zoom in…

Look at the tiny details in your journeys and solutions…

Don’t Duplicate. INNOVATE.

Uncover Your Digital EFFICIENCIES.

Start With The Digital JOURNEY.

http://info.aiim.org/2017-state-of-information-management

ContentSource

ContentSource

ContentSource

SYSTEMWAREreCON

External

Systems &

Things

Social MediaFile

Systems

3rd Party Info

Management Systemsco

nnec

tors

• Align strategies with your company vision• Communicate in up/down in terms of

strategy• Do not start with technology• Identify the points of Habituation• Embrace Ideation • Know your stakeholders

• @ChiappeAndrea• Andrea.Chiappe@Systemware.com